This was our fifth time to this property, and this was our second free week with Sandals. We've travelled to Sandals a lot, and Sandals Barbados/Royal Barbados is our favorite. We qualified for room 1B, which is a Butler room that we've stayed in before. Thanks to a 777 sale, I was able to upgrade to S1B for a few hundred dollars more. When we arrived and were shown to our room (4101), it was in a perfect location, and if you went out the back door of the building, you were in the path where Sandals Barbados and Royal Barbados meet. So, we were right in the center of everything. However, we were on the end, which over time, we realized we didn't like as much. Being in a center room along the lagoon is just nicer for us for some reason. More importantly than that, this room had a horrible musty smell. We noticed it right when we walked in. I didn't ask to move because we loved the location, and I was hoping it would go away. You could also see the room showing its age. If you looked at the back of the chairs, they had mildew on them. The sinks had mold in the spouts, and the handle on a cabinet was falling off. Our sliding glass door did not actually close, and you could still slide it when it was locked. And the A/C was rigged to be on 24/7, and there was no way to adjust it. We like the room cold, so it worked ok for us. But if I had paid $8500 for this room, I'd have been upset. And on our last night I went to run a bath in our bathtub on our patio. I guess I found out why no one had run one for us all week, because the drain didn't work! I was really disappointed, and there wasn't much I could do about it since it was our last night. I just kind of expected our bathtub to work in an $8500 room. The service and areas around the resort were wonderful, and exactly as they've always been. Bartenders that we've known for several trips recognized us right away and came over and hugged us, which made us feel so great and like we were back home. Dwane at Lover's Lane, and Dwayne, Rodney and Pierre at Sky Bar came up and hugged us, and I always remember what we're drinking and what we like. It's so incredible that they can do that when they see us like once a year, lol. They're just that good at their jobs! My husband also loves pool volleyball, and plays every time it's offered. He has gotten to know several of the playmakers over the years, and we even got to have lunch with Shane. The food here is, without a doubt, the best Sandals food. I do think they changed suppliers or chefs or something because the food was a little different this time, but even so, still easily the best! I'm vegetarian, and I just have so many options. I never even had a veggie burger at lunch because I had so many other options! We had Merry Monkey for lunch from our Butlers a couple days. We also ate at Neptune's for dinner for the very first time in all of our trips here, and we loved it. It's really quiet, and the ambiance is great with the waves in the in the background, and the food was good. Honestly, the whole trip, the only bad meal we had was the late night room service we ordered one night. And even that was ok. It was just kinda cold and not very good. But seriously, everything else was wonderful. And you can't forget the donuts at the donut shop and the cupcakes at Café de Paris. Just so much yummy stuff all the time! Our Butlers arranged for us to get the Escalade back to the airport, which was awesome! The transfer seemed a little late, but I just went with it. The JetBlue line at the airport was LONG. Fortunately we were JetBlue Mint, so we got to go in that line, but it might have been close otherwise. I'm probably more at a 3.5 for this trip, but really only because of the condition of our room, and our Butler service this time compared to last time. In fairness, our Butler service the trip before this was absolutely perfect! And really, with comparing this resort to itself. If I were to compare this resort to other Sandals, I'd rate it far and above most of them. We've been here several times, and the resort itself is spectacular, so I'm bumping it up to a 4. Honestly, even with our room the way it was, I've had worse, even at Sandals. We were pretty disappointed in with our room, but that's purely because it didn't live up to $8500 expectations. Normally, I never spend $8500 for a week at Sandals, so I ordinarily would not have been that disappointed in the room. I also got a horrible cold while we were there, and then my husband caught it, so both of us were sick, and we still had a great time! The SkyBar and Lover's Lane are our favorite bars of all the Sandals, and they have the best bartenders, too! Nightlife here is also good and easy to find, which is a huge plus for us. It is easily our favorite Sandals for a million reasons. read more

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If you're considering Sandals Barbados for your wedding, I would strongly urge you to reconsider. You can replace flowers. You can remake a cake. You can refund a room. You CANNOT recreate your wedding day. Sandals Barbados "lost" our wedding photos and videos. The irreplaceable documentation of a once-in-a-lifetime event is simply gone. There is no redo. There is no way to recreate those moments, the people who were there, the reactions, the ceremony, or the memories that were supposed to be captured. And somehow, the way this was handled made an already devastating situation even worse. We were offered NO compensation for losing something that can never be replaced. We also struggled to get in contact with anyone willing or able to actually address the situation. It wasn't until we initiated a chargeback that we were finally able to get someone's attention. Then, after sharing our experience publicly, our review was deleted. So apparently losing a couple's wedding photos and videos doesn't warrant compensation or a timely response, but disputing the charge and publicly talking about what happened gets attention. This is exactly why I'm sharing our experience again. If you are trusting a resort with one of the most important days of your life, think very carefully about whether you are comfortable trusting Sandals Barbados with memories that cannot be replaced. A luxury wedding price tag means very little when the one thing you expected to keep forever disappears. Losing wedding photos and videos is not a minor inconvenience. It is permanent. No amount of ignoring the issue or deleting a negative review can give those memories back. Couples deserve to know how a company responds when something goes catastrophically wrong BEFORE they trust that company with their wedding. read more

Sandals Barbados: A Culinary Paradise Meets Private Pool Luxury Sandals Barbados is one of those rare resorts that delivers on every promise and then some. From the moment my wife and I arrived, we felt the unique energy of the place--lively yet refined, romantic yet full of opportunities for fun and exploration. The grounds are stunning, with perfectly maintained tropical gardens, winding walkways, and views of the turquoise Caribbean Sea that seem almost unreal. Everything about the design feels intentional, from the placement of the pools to the cozy seating areas that invite you to linger. What truly makes Sandals Barbados stand out, even among other luxury all-inclusives, is the sheer scale and variety of its dining and bar options. We've stayed at resorts before where "multiple restaurants" turned out to mean two or three different menus rotated through the same kitchen. Here, each restaurant feels like its own standalone establishment--complete with its own décor, atmosphere, and specialized menu. Over the course of our stay, we enjoyed everything from fresh-caught grilled fish and authentic Caribbean jerk chicken to expertly prepared sushi and fine Italian dishes. The flavors were vibrant, the ingredients fresh, and the presentations beautiful. Breakfast alone was a treat--whether you wanted a casual beachside start with pastries and coffee or a hearty made-to-order omelet with a view of the pool. Even after several days, we hadn't made it through all of the restaurants, which speaks to both the quantity and quality of choices. That's rare for any resort. The bars deserve equal praise. Scattered throughout the property, they range from lively poolside hubs to romantic hideaways perfect for a quiet evening drink. Each had its own personality--one afternoon, we'd sip colorful frozen cocktails to the sound of steel drums; the next night, we'd enjoy a perfectly balanced espresso martini in a chic, lounge-like setting. The bartenders weren't just drink-makers--they were hosts, storytellers, and entertainers, often striking up friendly conversations or recommending unique twists on classic cocktails. Their skill and enthusiasm elevated the experience beyond just "grabbing a drink." Our accommodations were nothing short of spectacular, but the crown jewel was the pool connected directly to our patio. Having our own swim-up access felt indulgent in the best way possible. Mornings began with a dip in the cool water before breakfast; afternoons became leisurely hours spent floating just steps from our room; and evenings often ended with us lounging in the pool, drinks in hand, watching the sunset paint the sky in shades of orange and pink. It wasn't just a room upgrade--it was a lifestyle upgrade for the week. Beyond food, drinks, and our private pool, Sandals Barbados impressed us with its impeccable service. Staff members remembered our names, anticipated needs before we even voiced them, and seemed genuinely invested in making our stay special. From the restaurant servers who took extra care to accommodate preferences, to the pool attendants who always had a fresh towel or drink ready, every interaction reinforced the resort's commitment to hospitality. In short, Sandals Barbados is a resort where you can indulge all your senses. It's a place where food lovers can embark on a different culinary adventure every night, where cocktail enthusiasts can sip their way through expertly made drinks in settings that range from vibrant to intimate, and where the luxury of stepping from your patio into your own pool becomes an everyday joy. My wife and I left feeling both relaxed and energized, already talking about our return--and this time, we're making it a mission to visit every single restaurant and bar on the property. read more

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Paid in full for a stay then it was abruptly cancelled with no information given. Now I have my money tied up for 72 hours and cannot book a stay at another resort. Customer service was not helpful Would give negative stars if that was possible read more

Stayed Feb 8-15 2025 An all-around excellent resort with outstanding service. The employees here are the best we've seen at any Sandals...ALL of them are really friendly and take the time to say hi/good morning/etc. They are quick to respond, and they all seem ready to help out regardless of whether it's their specific job to do so. - There are plenty of restaurants willing to meet your schedule. - The food is excellent at all of the restaurants with the exception of Chi Asian Fusion (nice people but lousy menu). - The beach towels are removed from unused loungers on a fair schedule, and loungers are plentiful at the beach and the pools. - Finally, a special thanks to housekeeping (our room was kept nicely clean, and the fridge was well stocked with all of the items that we asked for). The only negative comment might be that the beach is not good for swimming or snorkeling. The view is absolutely beautiful, it's really nice to walk on, there are plenty of shade trees and umbrellas, and beach vendors are kept safely off property by security. It's just not a swimmer's beach. read more

I am writing about our recent 7 day trip to Barbados. It was the worst Sandals resort in 7 years of traveling. Arrival: First time our luggage didn't travel to the resort with us. One of our bags was tagged with the wrong room-thankfully my husband noticed before it became lost. Our room wasn't ready and we arrived after 1500 check in (our room has never been ready except with a butler). No idea why because at check out, the resorts can't kick us out fast enough. Even with the delay, our luggage just sat in the lobby until we decided to take it to our room. Only then, did someone offer to help. Daily: Activities-forget it! The app isn't correct, the daily board isn't correct, the printed sheet at Club Sandals isn't correct. The pool names for the same pools change daily. Why? Because there are no activities to be had. One day consisted of watching staff twerk for 15 minutes at the pool. The night activities were half ass, if they even happened like scheduled. One night the singer came out screaming and we had to leave. My husband is hard of hearing and it hurt his ears. Can you imagine mine with my sensitive hearing? When we would ask the staff about anything, they didn't know when or where activities where supposed to be. Some told us they were understaffed as to why things didn't happen; we also heard because of the festival, people don't work during those days. My husband was told to go book island excursions if we wanted something to do or wait until 2100-2200. Seriously? We just spend a lot of money to vacation and we are being told to spend more??!! Not to mention, we go to bed by 2100. Staff asked why-because that's our working schedules and why change for just a week. Why can't the pool volleyball net be up during the day? Even when pool volleyball is scheduled, the net never goes up. How about some music that people actually listen to? For all that we did, I could have saved thousands of dollars and did it at home or went to a different resort and had a way better time. Staff: Most of the bartenders will look you straight in the eye and walk away (except for Larken who was amazing). The same drink was never made the same twice. It was a gamble what it would be. Some of the staff are friendly, most act like working is an inconvenience. I was even told by one she wishes she could find another job because the resort is miserable to work for. My husband paid for the elite diver but the charge never showed on the bill. It will be interesting to see if he ever receives it. He has the receipt. We did book another trip to Ochi (knowing they have things to actually do) and after we received quotes to book a trip. Later in the week, someone from loyalty called after we were asleep to ask about booking a trip. One-don't call so late and two-how about checking to see if we already had. I celebrated my 50th birthday while there and I received more acknowledgement from other guests than staff. Every other resort will leave a small treat in the room-nothing this trip. We tried to make dinner reservations and even were willing to do a different day for my dinner and the Club couldn't or wouldn't make it happen. The best: housekeeping is 5 star! Room: We had a swim up room. One day, maintenance asked me to leave our pool so he could shock it. This was at 1600. Um, no. We paid to play. Come back on 3rd shift. Again, no activities so what else did we have to do? Our room was so damp-the door jam has a major opening. Everything was wet-papers, bedding, our clothes. I had to wash items that we never used because they were damn and smelly. The beds were the worst of any Sandals that we have been to and super flat pillows. I was told this resort was supposed to be shut down for renovations but obviously we are just money makers to you. Outside the rooms, dirty dishes and towels would be there for hours and through the night. Same at the pools. Reunion dinner: What a joke! We stayed 1.5 hours and only had the appetizer and some soup that was so salty, it was inedible. There was no reason to stay for the main meal. We've done that before and know it's a big disappointment. It was supposed to be at the ballroom yet, no ballroom exists on the map. We had to ask around. We reached out to Club Sandals and GINA-no responses. read more

I expected: Regularly cleaned rooms Regularly scheduled turn down service Restocked cloths/towels Pest free rooms Full functioning A/C Quiet rooms Scheduled entertainment and activities Can Do customer service from all staff I experienced: Rooms not cleaned daily Turn down service at various times of day Cloths/towels not restocked Mosquitos in room day and night with all doors closed A/C remained at 67-69 degrees regardless of adjusted set point Slatted bathroom window let in hallway noise 24 hours a day from staff and guests Entertainment cancelled or moved to different locations without notice on multiple occasions Passive customer service dialogue filled with apologies, alternatives, and/or incapabilities when requests were made for included services *Welcome surprises: Greenhouse, Heart and Sol menus, Bartender Zebe at Oyster bar, Manager Jack and staff at Merry Monkey Pub, all talent for evening entertainment. *Unexpected surprise: broken luggage by staff not addressed by Sandals management during stay. Your mileage may/may not vary. read more

This was our fifth experience at Sandals Resort and this property was ABSOLUTELY DISGUSTING! First, it needs a facelift. Chairs, lounges, buildings all need to be cleaned and updated. My husband got butler service with a swim up pool. The pool and lounge area were filthy and dirty, lounge chairs and float had bird poop all over them. Went to see the manager and got reimbursed for one night and a credit of 50,000 points which equals $1,200. On the third day and until we left the premises, all the pools had no towels. We had butler service, so we were spared the aggravation. We stayed seven nights and five nights I had to call for bath towels. The bartenders were disgraceful and rude. The restaurants were good but it was either hit or miss as to how long you would wait for your order. We ordered room service on the day we were to leave and requested it for 8:00 a.m. We got it at 8:45 a.m. even though I called and was lied to about it's arrival. It arrived cold, got one napkin and no jams or jellies for the pastry. Antigua, Jamaica, and Turks and Caicos are great. DO NOT GOT TO THIS SANDALS!!!!!!!!!!! Save your money. read more

Save your money. staff is extremely unfriendly. They seem very bothered to serve you making you feel awkward asking for anything. They are borderline angry to be there. Not a pleasant interaction at all. Walked out of at least two sit down breakfasts. The service was ridiculously slow. Left after an hour each time. One of the sit down breakfasts I asked for coffee twice and ultimately left without having coffee. The hot dog lady was as nasty as anyone else. She literally glared at me when I added something to the order and said nothing after i said have a great day. Got ripped off on a $400 excursion. Weather was fine on our luxury catamaran excursion yet we did not snorkel, swim a wreck or snorkel with turtles as advertised. It was a really really expensive booze cruise. The resort did absolutely nothing to make that right even though it was booked through them. Our air conditioning spewed water all over our expensive electronics. It was a very underwhelming vacation for the money that was spent. I would not recommend this place to anyone. It seems the only happy patrons were the ones with butler service. read more

What a disappointment! The room was terrible! Moldy and cracked walls. Limescale all over the tub, missing tiles, clogged drain, terrible mismatched shampoo. Beds were full of sand and the staff couldn't be bothered to fix that issue. Couch was moldy and disgusting to the point I wouldn't even let my dog sit on it. The air condition was leaking down the wall and didn't work properly. The light on the balcony didn't work. We paid for an ocean front room with "sweeping ocean views." YOU COULDN'T SEE THE OCEAN AT ALL! The staff was rude 90% of the time seemed as though when we asked for anything (food, drink, maid service, room service, even to speak with a manager) we were bothering them! The food was absolute garbage. There was only one dining experience where they got the order correct in its entirety. The food took forever to get at almost every restaurant. The seating by the pool was non existent. The towels were scarce. The gym had garbage and dirty towels all over the place. The drinks were served in disgusting plastic glasses ( I actually had to question that it had been cleaned.) not to mention they were out of so many ingredients for easy drinks at almost every bar we went to! When I voiced my complaints they said they'd get a manager for me. It took 30 minutes and they were not able to provide me with a manger to speak with, it was just another member of the staff who couldn't care less and blew off every single one of my concerns. I cannot believe the amount of money we paid for such a terrible experience. read more