I live in the U.S. The importer for Sidi stopped importing the Vertigo Rains, so I took a chance…read moreto order them from Motoin. Everything was smooth, tho' my CC was initinally blocked until I gave them the OK. I rec'd the tracking info and notices online, and the boots arrived in 2 weeks exactly. The only problem was that my CC# was hijacked and 2 attempts to submit payments for Uploader were fortunately held in Pending. I have since cancelled that CC# and obtained a new one. I don't think this is a fault of Motoin directly, I expect their Secure payment system to protect against fraud, but it happened. If I need moto-something from Europe again, I would certainly visit their site for shopping and consider purchasing from them again.

They have so many tricks to avoid refunds... Twice I have returned an item to the correct return…read moreaddress and twice the item has delivered they have not picked the item up and it has "returned"... Twice... So they get to keep the funds and not process the return. Customer service is shocking. I wouldn't use this guys ever again as they are basically untrustworthy. For a German company they are shockingly bad.

I ordered a Jacket from their store which arrived pretty fast, the problem was that the Jacket was…read moretoo large, the size of the jacket was not the same they provided in the size chart. Which is fine I thought to myself to resolve it via Customer Service, as they charge you for sending the item back. So I sent them an email containing 3 questions. -Can I send it back and get a smaller jacket -If not can I get a refund -Lastly could they provide an accurate size for the jacket that is written on the jacket's tag After 2 days I got an answer for the first question, while ignoring the other 2, so i wrote another email asking about the other 2 question. Had to wait 2 days again just receive an answer for the 2nd question. So I sent them a 3rd email about the size of the Jacket. After FIVE days they sent me a screenshot where I can find the Size chart for the Jacket, even though I told them that there are discrepencies between the size chart and the actual size of the jacket! This has to be one of the worst customer service I have ever encountered. So this issue is ongoing as of writing this review, but I highly doubt it will be resolved any time soon if ever.

Fantastic customer service and unbeatable prices!…read more This company is truly exceptional. Not only they offer some of the most attractive prices online for things like Helmets, riding apparel and suites, gloves, and so on -- their customer service is absolutely the best! I'm a U.S. based customer and I was able to enjoy the fantastic online prices offered in Europe for this gear, and still get the U.S. customer service experience. No issues whatsoever with shipping, everything went very smoothly. They answer calls and support emails quickly, and with great care. They go above and beyond for you. I can't recommend them enough!

dont buy from us they hiden fee and taxes $250 dollars item…read more$168.00 dolars to much they dont responds