Fantastic customer service and unbeatable prices! This company is truly exceptional. Not only they offer some of the most attractive prices online for things like Helmets, riding apparel and suites, gloves, and so on -- their customer service is absolutely the best! I'm a U.S. based customer and I was able to enjoy the fantastic online prices offered in Europe for this gear, and still get the U.S. customer service experience. No issues whatsoever with shipping, everything went very smoothly. They answer calls and support emails quickly, and with great care. They go above and beyond for you. I can't recommend them enough! read more

awful..they sent me the wrong helmet and now do not respond to my e-mails $600! plus import fees read more

FC Moto - ITS THE WRONG HELMET.."PEAERL WHITE..I ORDERED SOLID WHITE - Outdoor Gear Near Me - Würselen, NW

DONT BUY. Charged me an extra $130 after payment went through?? WTF. Also got dinged with import and tarriff fees. $230 boots I paid $500. I feel like I got scammed. Plus the customer service is shit. read more

DO NOT order from FC-Moto if you live in the USA. If you have a damaged or defective product YOU have to pay the return shipping! In my case a $223+tariff, cost me $100 to return! To make matters worse, the company refused to do follow up tracking even though I sent the tracking information 3x. The item possibly NEVER made it out of German customs and has been processed for return to sender and is now missing. read more

I tried to purchase TCX Dartwood Waterproof Motorcycle Shoes. So far, I've had a BAD experience! Their website and my invoice said shipping was $30. When they arrived, UPS said I owed another $73! I contacted FC-Moto immediately. They replied with "Please be patient. Currently, they are overloaded and can't reply immediately." UPS returned delivery. FC-Moto has not been responding. I continue to wait and will update. Thus far, I would strongly recommend going with a different supplier. read more

dont buy from us they hiden fee and taxes $250 dollars item $168.00 dolars to much they dont responds read more

Great store but what is not told to you is that if you need to return something, it's crazy expensive. 200 dollar motorcycle jeans cost 120 dollars to send back. I think that should be told up front. read more

I purchased a pair of Belstaff boots after doing extensive research on proper sizing. The size 46 EU / 13 US boots arrived and while the footbed is a proper size the leather uppers are seriously undersized and defectively sized. I have a perfectly normal size 13 US foot and the zipper was over an inch apart and impossible to zip close. Given that as a consumer I had no way of assuring these boots were properly constructed I would hope that FC-Moto would offer some level of customer service. But they completely rejected offering any form of assistance. I was not only out the $27 shipping charge but also $63 to ship them back. This is probably the worse experience I've ever had with a supposedly legitimate online retailer read more

Bought a pair of SG22 boots in a half size. Half sizes seemed difficult to find in the US. They were also cheaper than SG12's available in the US. International shipping went smoothly. It took a couple weeks but it's worth it for the savings. For any purchases in the future where I know exactly what I want, I'll be checking fc moto to see what type of deals they have. Thanks! read more

I ordered Women's, Vortex racing leather Jacket, December 2019. I received my jacket March 5th, 2020 I spent 4 months trying to communicate the length of the arms. No one could give me the measurements! My jacket came, the arms are toooooo short! I request an authorized return slip for an exchange or for a refund. They are saying that I didn't order from them and sounding SHADY! I am letting my bank handle this one and a dispute has been written up. I will follow up when this is completed. DON'T ORDER ANYTHING FROM THIS BUSINESS read more

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Ordered a Covert FX helmet. Did not receive the dark smoke visor which was supposed to be included. Customer service fixed the issue and the helmet arrived in perfect condition. Thank you!! read more

I ordered a Tomtom Rider 550 on a Wednesday, the website said that they had it in stock. Got confirmation of receipt of the order but no further update on the processing. I emailed Friday and the following Monday but no response to emails. I phoned them and asked when it would be sent, they said today or tomorrow. Tuesday still no update, emailed but no response. Phoned and was told it would be sent today or tomorrow but they didn't know for sure. Asked how long it would take once sent and they didn't know that either. So I asked to cancel the order and refund my PayPal account. Wednesday no refund, emailed but no response. Thursday got a notification from PayPal that a refund had been processed but no mail from FC-Moto. My advice is buy elsewhere. The communication is dreadful. I had to pay 30 euro more and bought it direct from TomTom. This company do not inspire confidence when dealing with them, I won't be trying them again. read more

I had been looking for a certain helmet for a few months and FC MOTO was the only one that had it in my size. During the check out process I noticed the wrong size was listed on my order. FC MOTO corrected the issue right away. Customer service was exceptional. I have found a new place to get all my motorcycle gear. The best part is it only took 6 days to get all the way to Fairbanks Alaska from Germany! Outstanding! read more

Bin, da ich ganz in der Nähe wohne zu FC Moto gegangen, um mir eine Abdeckplane für das Motorrad zu kaufen. Der gesamte Umgang mit dem Kunden ist eine Frechheit. Sehr unfreundliche Beratung, einmal und nie wieder. read more

I placed an order on December 2nd, four months ago. After not receiving it for over a month and a half. I asked FC-Moto to start an investigation with the shipping company. The representative who replied to my request told me that it sometimes takes a while to receive overseas and that we should wait. After two months of me repeatedly contacting them on February 1st they finally agreed that it was time to start an investigation, Now on April 12th, four months later they won't even respond to my emails. I have no product, no apology, no offer to resend the item and no offer for a refund. This has been the worst customer service experience that I have ever had. Update... After leaving bad reviews on the items that I ordered the issued a refund today. instead of trying to make things right like communicating with the customer, they just wrote me off. read more

I ordered One Helmet and a pair of Dainese Pants and which their website said was "Available". Three/Four days later I get an email saying they could NOT supply the pants in my size and suggested an alternative colour! I sent an email saying no and I suggested another colour. Anyway, after a couple of telephone calls I was able to get a satisfactory outcome read more

This is the most worse customer service that i ever met in my life. This company playing with clients . Your order never will come to your hands before 1 month , the customer service never will answer your email and if they will answer you they will tell you that your products are in stock and you will waiting for ever. SHAME SHAME SHAME . read more

I ordered some accessories from this store. Since 14 day, they haven't ship my orders yet. And now, they even don't answer my e-mails. I suggest you to stay away. read more

"I ordered a Schubert headset off them nearly two weeks ago, yes they are a fair bit cheaper then most other sites, however even though it was in stock it took a week before they dispatched the order. Then it sat in UPS' warehouse for the long weekend. (Appreciate not FCMoto fault) then today an email from ups stating it was sent back as customs documentation was incorrect. As I need this for a trip this weekend I was worried I would not get it in time, so I thought I would contact FC Moto see if I could have it shipped on 24 hour. This is were I experience their poor customer service. I phoned them at 9:30 AM their time, got through the menu option on their phone system to be placed in a queue, I then have a call pushed to an agents phone for it to ring for 15 seconds, then pushed to another agent before going back into the queue (I fit call centre systems so know how they work) after being held for a further 20 seconds you get a message that all agents are busy, it then cuts you off. WHAT POOR CUSTOMER CARE. I decided to email them, no response all day. I repeate the calling process 5 times throughout the day without being answered. At the lunchtime today I email them to cancel the order, for £50 more I can order from the uk and be guarrented next day delivery. At 17:00 an email from UPS to advise they have the parcel and will be delivered next Monday. No good for me as my bike trip is on Friday. read more