Reading these hateful & fake reviews makes my blood boil for the owners. Their products are legit…read moreand definitely work, I have been coming here for years & they've been nothing but nice and helpful even if english isn't their first language. Theres always a good selection of products & they give good prices

Cheap knock offs, poor language skills. The cigars are kept in a proper humidor, however the roll…read moreyour own are not roll your own.

YELP ELITE BADGE EVENT at The Promenade on 6 in the hamlet of Carmel, NY. January 21, 2024…read moreThis little indoor mall houses a few cute shops, an art gallery featuring local artists in a variety of mediums, a vintage clothing shop, outdoor adventures owned and operated by New York State, certified guide, Austin. (Some equipment is available to consign or purchase). Austin can help you put together an outdoor adventure for most skill levels: fishing, hiking, boating, safety, etc. I spent a few minutes with the acupuncturist, and had some fun tinsel extensions put in at Roz and Kat's hair salon which got some compliments from total strangers when I stopped to pump gas on my way home. The DJ was playing in the background and had a fun playlist which supported the crowd today. Some very talented people have set up shop here so it's worth a stop by. WHAT a Nice YeLP adventure on a really bitter day. LOCATION : directly on route, six across from shopping Plaza and down the street from McDonald's and adjacent to KFC. There is on-site parking.

It is a cozy hub for small business. Very quaint, quiet with nice treats. The art exhibit is…read morebeautiful and each store offers its own unique experience.

I had a horrible experience here on my recent visit and will not be returning…read more The first thing I noticed when I walked in was that the entire warehouse feels like a fire hazard. There is far too much inventory crammed into the space, stacked in a way that looks unsafe. That immediately stood out. I had been here once before about three years ago, and at that time the owner was pleasant. Unfortunately, this visit was completely different. I asked for The Judge by My Father, one of my favorite cigars. As the owner brought it to the counter, I politely asked to hold it. I very gently squeezed the cigar to check for freshness, which is common practice in cigar culture. Instead of explaining his policy or engaging in conversation, he snatched it out of my hand and snapped, "We don't do that here." I explained I was only checking if it was fresh, but he became defensive and confrontational. At the counter, he made a comment along the lines of "we don't do that s*** here," and implied that because he has so much inventory, his cigars couldn't possibly be stale. My perspective is the opposite, if you're sitting on that much product, freshness isn't guaranteed. Large amounts of inventory don't necessarily mean high turnover. Rather than using that moment to educate me as a customer, he chose to escalate the situation. He stared at me for about 20 seconds as if we were in some kind of standoff. I told him to just cash me out. Then he asked for my ID, made a sarcastic remark, and processed the sale. To make matters worse, I watched him engage the couple before me and offer them his loyalty "stamp program." He never offered it to me, which only reinforced the poor treatment I received. The bottom line is that cigars are about more than the product, they're about people, community, and the experience. You can have the best cigars in the world, but if you don't treat customers with respect, the business won't thrive. Owners who operate with this kind of arrogance eventually see their shops close down or pass away with them, because the next generation doesn't want to inherit that type of reputation. I spend roughly $1,000 a month on cigars. I'm glad I found out now that this is not the kind of place I'd want to be a regular customer at. In the end, he got his $14 for that cigar, but he lost any future business from me. Unless there's new management or a dramatic change in customer service, I will not be back.

I learned of this brick and mortar small business from an online shopping pipe smokers forum. I…read moretook the 40 minute drive and arrived at the shop in Danbury, CT to check out his pipes and tobacco selection. What a great experience!!! The owner warmly greeted me and he took the time to show me his items for sale - I ended finding a very rare sought after a Peterson Christmas pipe from 2014 !!! Simply amazing! I was super excited!! The price of 139$ was WELL below what he could have sold it on eBay for . Definitely going to treasure this. He also carried nice selection of curated tinned pipe tobacco. His prices were reasonable ! I could have easily spent hours in there with the friendly staff checking out the selection. I bought the pipe, several tins and accessories- I am 100% going to make the trip a few times a month to patronize this shop. It's sad that shops and tobacconist like this are rare these days ! I can't wait to go back ! Thank you JP

Great local shop. Clean, with a great assortment of products at very reasonable prices. Mark is…read morealways there with a smile on his face ready to help. Much better than the other fly-by-night shops run by kids.

They are fabulous there They are knowledgeable and very…read morehelpful They always know exactly what I need

Robert did a great job helping me get exactly what I needed. I've been looking for this type of…read morestore and service, and now I can stop looking. I appreciate the guidance and will continue coming to this store in the future. Thanks! Marti

Went in looking for a bowlpiece after shattering mine. its a cute little shop and i was helped…read morequickly and kindly to pick out a new one. got rang up, paid the $10 or whatever (great value over like ordering online and having to pay for shipping and waiting for it imo, esp given the good quality.) all in all, it was a great experience and ill def be back in the future for my smoking needs instead of relying on the internet

Bad service from one individual. From the start the associate did not exhibit the bare minimum of…read morecustomer service; was on their phone, did not greet, and was dismissive. When I asked for a product, I was met with a look and silence. When I asked again, they responded with "I heard you. Can I see your ID?" The issue wasn't asking for my ID, it was the initial blank stare and lack of response, then responding  in a rude tone as if I caused an inconvenience. No one else was in the store and, again, they were on their phone prior to assisting the customer. I have gone to this place times before and have never experienced this kind of behavior. Maybe they were having a bad day, but customer service is the job. If you can't do the bare minimum, maybe don't work in retail.

Get my juices from here. Hieu is a pleasant guy and has great prices.read more

Okay so I purchased my smok alien last Wednesday (exactly one week ago) and managed to totally…read morebotch it up last night. I stripped the metal part on top of the brick and couldn't get the metal part off of the mouthpiece . In the process of trying to get it off I shattered the glass and cut my thumb real nice. So after giving up, i waited and called the next morning. He told me to come by when I can. I went in tonight and he managed to get the parts apart and reattached it. All while replacing my coil (free) and glass. Then we found out it wasn't working still (no coil detected) . So he unscrewed it and realized that because I'm such a savage I actually ripped the soddered wire attached completely off... so the older gentlemen who's been helping me (Lee? I believe) he grabbed his soddering equipment and got to work. Try after try he finally got it to hold.... assembled it, filled me up with a nice Georgia peach tea flavor and sent me on my way. When I had asked him how much? No charge no charge! THIS MAN IS A LEGEND!!! Will never spend money anywhere else!

This place is terrible. Every time I go in there it seems like I'm inconveniencing The man who is…read moreworking there... I've had several broken products from this place and expired Vape juice although they have let me return it. Nobody is happy or apologetic about inconveniencing me to go back-and-forth several times. They have sold many pieces that have broken my rigs and some pieces that have never fit in my rig. Go to happy habits. Or dt in Cortlandt instead

In town for a few days and needed to find a vape shop, and they were the closest. Knowledgeable…read morestaff, Mark helped me out. Told him what I was looking for and grabbed it right away, most shops try to push flavors which I don't like but he grabbed what I wanted and then made suggestions. Very happy with his recommendation. Staff was very courteous, as I had to run out to my car and when I came back I wasn't "pushed to the end of the line" so to speak. Staff was very business oriented and weren't trying to just push a sale. Felt at home there, totally recommend stopping in. Will definitely go back in the future. Small storefront, but easy to find and had a great selection of mods and tanks as well as juice. Great price points on all their gear. Made me feel at home. So, if you had gone there in the past and had a bad experience it must have been you. Thanks again for the help guys.

Excellent, pretty much everything open every day and they are reliable from now on it's my spotread more

Crappy selection of overpriced products literally 15$ more than anywhere else and rude serviceread more