They are fabulous there They are knowledgeable and very…read morehelpful They always know exactly what I need

Robert did a great job helping me get exactly what I needed. I've been looking for this type of…read morestore and service, and now I can stop looking. I appreciate the guidance and will continue coming to this store in the future. Thanks! Marti

Amazing smoke shop. Sells all sorts of products from pipes, bongs, vapes, kratom products. Anything…read morea traditional smoke shop has they have it. If they don't they will order it for you. The employee working knew the products sold really well. Had exactly what I was looking for and at a really really good price. If you think the price isnt fair they will work with you. Anyways I highly recommend and especially to the people that live in the bordering state of CT.

I have been going here for years and the staff is always very friendly and helpful. Highly…read morerecommend!

Never open during 8am. Open signs will be on and door will be locked. We had something break that…read morewe needed replacing we looked up a few stores that opened at 8am, we got there at 8:30 still not open.

clean shop, wide variety of great vapes and smoke accessories, very friendly staff. always so kind…read moreonce i walk in the door. Moh is great as well as the morning shift worker. i always call him handsome. love this shop. definitely recommend!

Poor customer service by very rude red headed manager, sat down instead of ringing me up while I…read morewas standing out the counter.

I had been a loyal customer for over 4 yrs. Every 3-4 wks I would spend over 60$. One large tin and…read more12 pks of rolling papers. I have smoked Stokkebye Danish Export for over 15yrs. Well last week I bought my usual and when I opened the tin the tobacco was bad, smelled like ammonia and fermented. I called the shop and went in to exchange it, at first he said he couldn't smell anything wrong, the other guy looked and said yes it was bad so we exchanged the cans but the first guy said if it happened again he would not honor an exchange. What?!!!! Now to begin with I don't think this thing happens often. it never happened to me in all these yrs but if I sell something and it's rotten i would always make good to my customer. even the guy working with him was kinda surprised. well you lost a loyal customer.

Everyone here is so cool and kind. They constantly have smiles on and they're very efficient. the…read moreservice is awesome every time I go they always have a wide selection and value, of vapes and cigars I always leave happy and the value and discount, they always remember my birthday which is cool!!! Only shop I go for my vapes!

This place has a very Knowledgeable staff, they very friendly & great selection!!!!!!!!!!read more

Excellent selection and Kevin knows cigars! Ask him what you're looking for and he will quickly…read morefind it within the shop or inform you it is out of stock. Kevin is extremely knowledgeable and well versed in tobacco. I highly recommend visiting this shop especially if you know what you are looking for.

I had a horrible experience here on my recent visit and will not be returning…read more The first thing I noticed when I walked in was that the entire warehouse feels like a fire hazard. There is far too much inventory crammed into the space, stacked in a way that looks unsafe. That immediately stood out. I had been here once before about three years ago, and at that time the owner was pleasant. Unfortunately, this visit was completely different. I asked for The Judge by My Father, one of my favorite cigars. As the owner brought it to the counter, I politely asked to hold it. I very gently squeezed the cigar to check for freshness, which is common practice in cigar culture. Instead of explaining his policy or engaging in conversation, he snatched it out of my hand and snapped, "We don't do that here." I explained I was only checking if it was fresh, but he became defensive and confrontational. At the counter, he made a comment along the lines of "we don't do that s*** here," and implied that because he has so much inventory, his cigars couldn't possibly be stale. My perspective is the opposite, if you're sitting on that much product, freshness isn't guaranteed. Large amounts of inventory don't necessarily mean high turnover. Rather than using that moment to educate me as a customer, he chose to escalate the situation. He stared at me for about 20 seconds as if we were in some kind of standoff. I told him to just cash me out. Then he asked for my ID, made a sarcastic remark, and processed the sale. To make matters worse, I watched him engage the couple before me and offer them his loyalty "stamp program." He never offered it to me, which only reinforced the poor treatment I received. The bottom line is that cigars are about more than the product, they're about people, community, and the experience. You can have the best cigars in the world, but if you don't treat customers with respect, the business won't thrive. Owners who operate with this kind of arrogance eventually see their shops close down or pass away with them, because the next generation doesn't want to inherit that type of reputation. I spend roughly $1,000 a month on cigars. I'm glad I found out now that this is not the kind of place I'd want to be a regular customer at. In the end, he got his $14 for that cigar, but he lost any future business from me. Unless there's new management or a dramatic change in customer service, I will not be back.

Standard head shop with a nice laid back vibe. The people who work there are genuinely friendly and…read morehelpful if you have a question. Bought many pieces there, almost all chameleon glass and very pleased with the quality. Parking is ok and it's exterior is non descriptive. Will continue to go back a good head shop in Danbury.

Great merchandise and good prices, very cool helpful staff. Ideal local place for all your schmokin…read moreneeds.

Good people, had a great overall experience and the guy inside was very knowledgeable in n all…read moreproducts I had asked about

The owner Ravi is very nice and always seems to remember me. He also has the store open a lot which…read moreis great for a small town early in the morning and later at night than most. I live in New Milford and specifically come for Kratom which is not sold in the New Milford smoke shop or anywhere in New Milford as far as I can tell. Yes the place is kinda messy with product everywhere but he seems to have everything and although I don't vape I smoke cigarettes people who come in to get their vape equipment seems quite happy with his store and selection, definitely worth it to check it out.