Liz was super helpful getting me some balloons and a rental helium tank!read more

I think I took the staff by surprise coming in, as they were opening, to grab some balloons to…read moresurprise my son on his birthday. There were two or three employees working the front desk. I think they were still waking up, but all in all, they got me what I needed and out the door I went.

There is a large parking lot with many parking options outside the store. When I came in I was…read moregreeted and asked if I needed help. I was directed to the correct aisle where I found exactly what was needed for my party's needs. The area was clean, stocked full of party plates and candy decorations. One Stop shop if you need to throw a party. I always enjoy the options of Lots of balloons. Great deals and lots of smiles. So Happy I stopped in tonight.

To the Gordon Leadership Team and People,…read more To All, you hosted a great event on Wednesday in Rosemont IL. Attending the Gordon Foodservice Trade Show was one of my most fascinating trade show experiences of all time. I have never been to a show that was so well organized. You're all a bunch of very smart and classy people. Once I figured out the Gordon brand - Gordon business partners show alignment it was easy to navigate. For me as Founder & Senior Partner for AI Strategies I got a lot of show leads. AI Strategies is a strategy consultancy focused on helping companies apply GEN AI to their market development - services creation process while also helping companies collect and harvest their tribal knowledge. In addition I was able to educate a number of Gordon brand and business partners on the concepts of GEN AI. So I gave something back and helped a number of foodservice marketing - business development professionals a baseline on how to approach GEN AI. I like giving back value to all business organizations. I look forward to attending future Gordon Food events. I also encourage your Chicago area leadership and sales teams to join the Chicagoland Food & Beverage Network. This group at the core level is a very networking promoted business development organization. Just reach out to Alan Reed and tell him David Soley suggested the need to call for more information. Thanks again for the great experience. May this show become a blessed event and favor is shared among each of you and for all Gordon Food Service people. All the best, David Soley Founder Senior Partner AI Strategies

I go here once in a while to get supplies. I found out the other day they do not take back returns…read moreof frozen food. I bought a frozen item that I could not use bc they were not what I thought they were. I explained this to them. So be aware of this. I brought them back and they would not take them back. I know that other grocery stores in town would have taken them back as an added value service for their customers. I guess GFS is not willing to provide this service. Sounds to me that they should keep up with the times. I was quite disappointed.

The clerk had her nose uncovered the entire time I was there. Friendly but poor Covid precautions.read more

This store was wonderful..i had to drive 30 miles out of my way as the Norton shores party city was…read morea epic fail in every way..they lied about having what I needed in store stock they were rude and under trained and store was a complete mess.. however when I did ally made it to the Holland party city almost an hour away they were so wonderful on the ball kind and helpful ..they helped me with my purchase and had me in and out in less than 20 minutes..well worth the drive..thank you

The best selection of alcohol in town. They got me out of a pinch and saved me the long drive down…read moreto Holland. Bruce was extremely knowledgeable and friendly. Will be definitely be coming back!

Poor customer service by managers. Two separated occasions now, one male and one female. This…read morelocation closes prior to the posted close time of 8pm. Lazy management on the last trip. I like the selection of balloons but the dollar store balloons always last much longer than party city.

True to its name, it is a party city right when you walk in balloons, gifts, costumes, and anything…read moreparty related. It's filling shelves and everywhere the eyes can see. My main mission here was too find some steam punk stuff for renaissance themed party. Unfortunately for me, that stuff won't be in for a while. But, at least there's enough material here to make my own! So mission still successful.

So I stopped in to pick up a few more pieces to a costume that I already had, to make it complete…read more This location had more than enough stock, especially on Halloween Weekend. The owners, managers, or whomever responsible for making sure there was enough costumes and accessories did a pretty good job. Now, here comes the issue...... the staff. I wholeheartedly understand that working retail and dealing with the general public has to be on of the hardest, annoying, bothersome and infuriating jobs in the world. People are rude and sometimes they take their day out on the staff of whichever store they go into, so I completely understand the frustration, especially when the store is busy. With all that being said, I asked one employee a question about necklaces, and I was already hesitant due to the look on her face. She looked as though I was intruding in her house. After having to repeat myself she said they're on the next aisle, but seemed rather annoyed that I even had the audacity to ask her a question. I go to the next aisle, they weren't there (No worries). Alright it's fine. I find them myself. I walk past another employee who looks even angrier than the last one and ask a question about hair/wigs. She looks at my like "why are you even talking to me"..... BECAUSE YOU WORK HERE.... but tells me to check the wig aisle with much attitude. I don't even say thank you and just walk away because the amount of hostility over a simple question made no sense to me. I finally just say I'm leaving and pay for my stuff at the cash register. There might of been four employees at the register and you guessed it, at least 2 of them looked as though they were dragged into work against their will, and had a taste of spoiled milk in their mouths. Like I stated before I understand that retail is hard but being busy is not an excuse for being the worlds most uninviting party city employees in America.

Had to go here once to make a return because I buy everything from party city online and had the…read moreabsolute worst experience. Customer service is horrible and had no idea what they were doing. Extremely unprofessional

The guy that owns it is awesome!!! Super friendly, great prices!!!! :-)read more