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Party City

Party City

(8 reviews)

$$

So I stopped in to pick up a few more pieces to a costume that I already had, to make it complete…read more This location had more than enough stock, especially on Halloween Weekend. The owners, managers, or whomever responsible for making sure there was enough costumes and accessories did a pretty good job. Now, here comes the issue...... the staff. I wholeheartedly understand that working retail and dealing with the general public has to be on of the hardest, annoying, bothersome and infuriating jobs in the world. People are rude and sometimes they take their day out on the staff of whichever store they go into, so I completely understand the frustration, especially when the store is busy. With all that being said, I asked one employee a question about necklaces, and I was already hesitant due to the look on her face. She looked as though I was intruding in her house. After having to repeat myself she said they're on the next aisle, but seemed rather annoyed that I even had the audacity to ask her a question. I go to the next aisle, they weren't there (No worries). Alright it's fine. I find them myself. I walk past another employee who looks even angrier than the last one and ask a question about hair/wigs. She looks at my like "why are you even talking to me"..... BECAUSE YOU WORK HERE.... but tells me to check the wig aisle with much attitude. I don't even say thank you and just walk away because the amount of hostility over a simple question made no sense to me. I finally just say I'm leaving and pay for my stuff at the cash register. There might of been four employees at the register and you guessed it, at least 2 of them looked as though they were dragged into work against their will, and had a taste of spoiled milk in their mouths. Like I stated before I understand that retail is hard but being busy is not an excuse for being the worlds most uninviting party city employees in America.

Had to go here once to make a return because I buy everything from party city online and had the…read moreabsolute worst experience. Customer service is horrible and had no idea what they were doing. Extremely unprofessional

K-D Sales

K-D Sales

(5 reviews)

$

This review is a little late but I ordered balloons from KD Sales in October for my grandsons…read morebirthday, since I live in Chicago I needed to do everything over the phone. They were not friendly, I spoke to two different people, once when placing my order and then again when confirming my order the day before the party. When placing the order the gentleman who I spoke to sounded annoyed, as if I was bothering him. I was asking for specific colors but seeing that they are a balloon supplier I didn't feel these were outrageous requests. . The color theme was blue, dark blue, light blue, white and sea foam. Basic simple colors 2 dozen 6 of each. When I arrived to my daughters the balloons were delivered and instead of dark blue they brought black. Seeing that I confirmed this order the day before I was annoyed that they got it wrong. In addition the women I spoke to when confirming was sharp and snippy I was barely able to get a thank you out before she hung up the phone. Now, keeping perspective, this was a child's birthday and nothing was ruined due to this error, I thought about calling but with my previous phone experiences I didn't feel they would be very responsive and why add to my irritation. I won't order from them again as there is a certain level of customer service you should be able to expect and unfortunately in my case KD sales made no attempt to convey even the basic customer service courtesies.

This is a great little specialty shop in Kalamazoo. I go here for costume and novelty item needs…read more They have a large selection of costumes and accessories. The tops of the shelves in the main showroom are topped with stacks of any kind of hat you can imagine. The back room has shelves and shelves of labeled cardboard boxes containing wigs, boas, gloves, costume jewelry and other props. There are many gag gifts here. You can find lots of little toys (bounce balls, plastic animals, cars, airplanes, etc.), perfect for filling gift bags for children's birthday parties. Stickers, makeup, party decorations...you name it, they probably have it. Be warned that the store is a little dingy and is not in the best neighborhood. That said, I have always found the staff very friendly and helpful. Appearances can be deceiving.

Party City - partysupplies - Updated May 2026

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