I never imagined I'd write a review for the IRS but here I am!
When the need arose to pay the IRS a visit, I knew it wouldn't be quick. I called in April to be told the first appointment available at a time I could pull off was mid-June. Ok, I can be patient... you are the only game in town. At the time, I was told not to be late and I would only get 15 minutes.
Being that my reason going there was very important to me, I left work almost an hour early to ensure traffic didn't play in my timely arrival. It worked. I arrived 30 minutes early and realized while waiting, we were helped first come first serve... as long as you have an appointment. Several people were turned away with the phone number to call bc they can't make in-person appointments. Really?
The guy at the reception desk was pleasant enough but no speed demon. Little did I know this is SOP. Ok, I did know. lol As I looked around and saw many chairs taken in the waiting area, I asked how they were running on time and naturally I was told they are a little behind... short handed.
As I waited, I observed they would call a number, spend a few minutes with the person and the disappear or sit back for several minutes. It is a rather slow process.
I was finally called 15 after my scheduled time. At first the person was a bit loud but as we spoke she did come around. In the end, she turned out to be very nice and we spoke briefly on a personal level. She is the reason for 3 stars (I don't recall her name).
As we finished with business, she actually asked if there was anything else she could do for me. I never expected this.
I don't plan to be back too soon but the Plantation office is ok. read more