It sounds like all of the bad reviews are just due to a lack of planning/preparedness on the part…read moreof the customer. I showed up to this Social Security Admin office as soon as they opened at 9am on Tuesday. There was a line out the door, but it moved quickly and efficiently because the staff has procedures in place to make the process as smooth as possible. I had no appointment, I was in and out in less than 10 minutes, and the staff was very kind. I wish I could remember the name of the man who helped me; he was working window 11 on Tuesday, July 21st. Shoutout to that guy, shoutout to the guy at the door telling people where to go based on the service they needed, and every other person working in this building that keeps it organized and moving along.

I think they're fairly under staffed but this is the Orange man's America and this is a red state…read moreso I don't expect too much, but waited for two hours even after getting screened to be told that the documents we were told to file before the survivor benefits appointment can only be attached to an active claim. No one is giving proper information and it ends up being a complete mess.

The staff here is amazing! I was greeted with kindness and helpfulness as soon as I walked through…read morethe door. Everyone was understanding and so sweet. Yes it's a government office but I feel like they are doing a fantastic job at being public servants.

3.75 I had to get my Driver's license updated before it expired so I decided to go to this…read morelocation. I made a reservation online. In September I made an appointment for November. After scheduling my appointment I received a text message with the appointment confirmation of the date and time and a link that allowed me to check in online once I was there. I also received an email reminder. On the day of my appointment I drove into the parking lot, parked, clicked the link that was texted to me and I was checked in and received a DPS ticket number. I then walked in, waited in a line to speak with someone working at the desk. A friendly woman checked my documents, gave me some paperwork to fill out, and then told me to sit and wait in the waiting area. I sat at a table, filled out my paperwork and waited. I waited for about an hour and a half. During my wait several people that worked there came out and made announcements. They were there to help. When they finally called out my number I was relieved that the wait was over. The woman that was working behind the counter was friendly. She checked my documents, and then told me where to stand and took my photo. I paid, she gave me my paperwork and it was done. This process went really fast and took less than 10 minutes. Overall it wasn't a bad experience it was just very time consuming. The appointment time was at 10:40 and I left at 12:20. You will wait a long time before being seen but a positive is that everyone that worked there was friendly and helpful. A side note. Be sure to take hand sanitizer and some sanitizer wipes. I used the women's restroom and they were clean but they didn't have any soap in the dispenser and the large hand sanitizer bottle on the sink was empty. So take something with you to clean your hands just in case.

I worked with Theresa (sp?) at the TWC and she was FANTASTIC. She helped me with an issue that had…read morefloundered due to a provider sending an email to the wrong individual and not copying her on it. I was clueless about it but after waiting for a resolution for over 2 months I called the main number and was routed to her. She jumped on the issue and had a resolution within a few hours. I've read other reviews about TWC and was surprised as everyone, from the young lady who answered the phone to Theresa, were always helpful, caring, professional, and customer focused.

They are horrible and while processing my unemployment application after I replied and submitted…read morerequested documents that would have gotten my claim started 3 weeks after i applied, the staffer accidentally deleted my application and couldn't find it again so my $14,500 i was eligible to receive dropped because i had to apply again and be determined with a different eligibility period. They honestly don't care and didn't even let the documented records on my account be used to reassess for me. Its also impossible to reach anyone to speak to. I was on hold for 30 minutes and then the recording asked me to call back later. They could at least let you leave a message.

Late review: 03/03/2026 Tried yesterday afternoon, wait was over 2 hours. Up and at it this…read moremorning, there's a line of about 20 ppl before 7:30am. Once I made it inside the wait wasn't too bad. I was in & out within 30 mins. The key is to arrive as early as possible.

Well I have been here twice in the past few months and both experiences have been very good. It…read morewas for car registration renewal and also have been here for title transfer too. First off plenty of parking here. You walk in and there's a kiosk that sometimes works and sometimes it doesn't so you get to talk to human being! Yay! You tell them the reason why you're here and they ask you if you have the appropriate documentation- which is nice because you don't have to wait for nothing if you forgot them. I ask you for your phone number and give you a ticket number and you get a text immediately. Plenty of room in the waiting area as it's wide open. Your number is queued up on TV and their PA system is loud enough where you can hear your number called. Every person that I've dealt with here has been very nice and professional and patient and courteous. Even when I have had to ask questions, they know the answers immediately, which is great. It's pretty straightforward. I like this location much better than the Airport Blvd location as it's a much more pleasant visit. The previous place was somewhat cramped, it had a very small waiting area, and sometimes you had to stand. It was also very loud and when they called your number you had to go walk through the maze of cubicles, kind of like a labyrinth. I never had any issues finding where I needed to go, but this layout here is much better and wide open, which is probably one of the reasons why they moved here. I'm not a fan of their new website which seems cleaner and less jargon, but there's too many clicks to get to your destination. Plus, it's also not that intuitive as it looks. And I'm also not happy that the State is now charging a $4.75 "fee" to renew your registration online, otherwise this would be a 5-star review. I used to pay around $55 to renew car registration but now it's $76. That's Bologna. But the worker bees here don't set the prices so it's not their fault. They just take your money and then you hear a loud "cash register chime" (cha-Ching!) soon after. I was just kidding about that - lol.

My son was arrested for writing to many emails and texts to his girlfriend, I guess she didn't…read morefigure out the block function on her phone. He was struggling with addiction and mental illness. Most times he was chill but would fall back on drug use when things were bumpy. He told the counselors that he was suicidal. He had been there in holding alone for 16 days due to covid. He hung himself and died. I wish he could have another chance to start over and be the man that we could see. Wish he had help for the drug addiction. Police came to the door to inform us of his passing. Eight weeks later came another knock this time telling me my daughter died in a car accident. It has been a rough season..His appointed lawyer wasn't much help scaring the hell out of him. Telling him he would spend at least two years in jail. Nothing had been charged or determined at that time.

Went there to drop off eye glasses to my brother. Everyone there is too fat to get up and give any…read moreinformation. Was told to wait 3 hours to see if the glasses would be approved. Because my documents from eye glass store was not good enough, had to have some 300 lbs nobody tell me they were okay. Staff is a joke and couldn't tie own shoes to save a life

This government/city agency is located on I-35 South, feeder past Riverside Dr. No longer on Chicon…read moreSt. I just wanted to share this. It is affordable housing in the city& I appreciate it. I live in a Housing Authority property and feel very safe and content. I had a matter with an administrator in 2015. It was not an easy or good thing. It took me a long time to recover & deal with it. One year later I finally wrote to the President about this issue. It was addressed and rectified. I will not state the whole story except to add that Director of Housing Operations & Policy is fair & nice man. He admitted they are not perfect and make mistakes, but aim to fix & remedy issues. It is a good place to live for me. There are many rules and it is income based.

wow, I have been there 7 years and now I have cancer. I was working for them and they did not call…read moreme back they don't answer their emails, the apartments have mold, the lease is 14 pages

This was my 2nd time visiting the City of Austin but first time staying in downtown. The downtown…read moreis conveniently near so many good restaurants, bars, coffee shops, Lady Bird Lake, etc. [Per the internet] KEY AREAS OF ATTRACTION: 6th Street: Famous for its high-energy bars, live music venues, and historic buildings. Congress Avenue: The city's historic main street, featuring the State Capitol and the Driskill Hotel. 2nd Street District: A shopping area with boutiques, national retailers, and local favorites. Lady Bird Lake: Offers trails, kayaking, and scenic views, forming the southern boundary of downtown. Republic Square: A park that hosts the SFC Farmers Market on Saturdays.

City of Austin is an interesting place…read more The city has a variety of food options, music venues, the arts, and nature. Always good options based on what you are looking to do. But, there is overpriced housing and the infrastructure that does not meet the need of the current population. Traffic can be crazy based on where you are trying to go. The list can go on. I have alot of good memories of things I have checked out in Austin. But understand the appeal to check out other cities, when visiting.

Cool place to visit. Did you know it's taller than the US Capitol? . Today they even let us throw…read morea dance party on the steps. A new Republic Of Dance is taking over the Republic Of Texas and I'm all for it. BTW, they do have tours and a great cafeteria too! I enjoy watching the sessions for the house of Representatives

The Texas State Capitol is massive, ornate, and undeniably beautiful. It's one of the largest state…read morecapitols in the country -- taller than the U.S. Capitol -- and the pink granite exterior looks incredible in the sun. The grounds are equally impressive: wide lawns, old trees, monuments everywhere, and walkways that make it easy to wander without feeling boxed in. As a physical place, it's stunning. But the contrast between the building and what happens inside it is impossible to ignore. Some of the most oppressive elected officials in the state work here, pushing policies that many Texans feel erode or outright erase basic freedoms. A lot of people see the current political climate as one where leaders are working hard to force the population into a narrow religious worldview, regardless of what others believe. The beauty of the building doesn't soften the reality of the decisions being made within it. The Capitol itself has extensive accessibility features -- ramps, elevators, modified pathways, and accommodations that allow full access to the building, including for the governor, who uses a wheelchair. These improvements exist because of decades of advocacy and investment in accessibility infrastructure. Yet some of the governor's policy positions have been criticized by disability‑rights groups as inconsistent with broader goals of accessibility and inclusion. It's a striking contrast: a building designed to be open and navigable to all, while some of the decisions made inside it are seen as running counter to that spirit. As a landmark, the Capitol is worth seeing. As a symbol of the state's political direction, it's harder to admire without thinking about who works there and what their decisions mean for Texans who don't fit their narrow worldview.