I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

I was not a patient here myself, but a family member was-and I had the opportunity to visit and see…read morefirsthand how the staff at Utah Valley Hospital took care of her. It was a great experience and I'd not hesitate to come here myself if needed. The facilities are all very well maintained and clean-which you'd expect from a hospital, but I've seen some that are subpar. Not this one-it's great. The staff was also very accommodating and friendly. They kept us updated during the surgery and after, until we were united again with the family member. There was one small mishap that made us laugh-we were told that she would be brought to a specific room and that we could go wait there. So we made ourselves comfortable in that hospital room watching TV, laying on the couch and using the restroom-only to find out a while later that she had been taken to another room instead. Oops!

I am so thankful for their care in the middle of the night. Quality quick care when I needed it…read moremost. No wait, just emergency care in a safe clean environment. They had everything they needed to do the scans, tests, iv, blood work, and technology so my primary can get the information easy. Well staffed with kind professionals.

Absolutely worst experience I've ever had. Just trying to get a hold of their front desk or…read moreconcierge on the phone is difficult. I have called multiple times and the phone rings out when I just need an answer to a simple question.

I scheduled a scan and received a email showing my cost estimate with an offered discount if paid…read moreahead. I called the hospital to get a clear explanation of the charges. I was told they had checked on my insurance and I hadn't met my deductible so I was responsible for the full amount. I agreed to the terms to receive the discount and paid the amount ahead of the scan. There were no complications or issues. A month later I received a bill for more than I had already paid. I contacted the hospital and they said the original quote was only an estimate and the procedure cost was actually more than double what I was quoted. After disputing it with a manager (Matt) I still ended up paying a substantial amount more. Very unfair practice in my opinion. I would not have had the scan done had the cost been accurately quoted to me originally.

I spent nearly two months at this facility and had excellent care the entire time. Nurses,…read moreTherapists and the entire staff were extremely caring and professional. Very calm, inviting atmosphere after the chaotic one I experienced hospital I had come from.

I am only leaving 1 star because I did have many great nurses, physical therapist and occupational…read more therapist. But if it wasn't for that I would leave 0 starts because of the Way my wife was treated by the administrator Ruben Jessep, Codi Fitzwater and a night Administrator. It was disgusting and uncalled for. When someone's spouse, mother or father tells you that their loved one is not in the right mind to make dicission they are right and you should listen, not try to tell them that they are wrong and you know better because you talked to them for a few minutes or for few days (at the most an hour) (Codi) and make money. There is so much more I could say about how awful you were to my wife. Yes there were good nurses and therapist but if you want a place that is going to treat your spouse, mother, father or caretaker that has been taking care of you for free because they love and know you, this is not it. I did not ask or want my wife to get kicked ou like you did, I did not want her to not get important information about me or any of the other crap you did and caused. If I didn't have a strong marriage you could have ruined it by lying to a very sick man and worse what you did to my wife. This hospital is not for people that have longterm caretakers for years because they will just get thrown aside, lied to and worse. You people I mentioned and the night administration should be ashamed of yourselves. And yes I've read my wife's review and correspondents with codi where she lied more. Again 0 starts except for some nurses and therapists. You could have very easily ruined a 10 year marriage over your lies and caused problems with my Gas, pipes and plumbing if it wasn't for my amazing wife and in your words it wasn't your problem

If you have to have an accident with a butter knife, these guys will fix you up! Doctor did a great…read morejob despite coming off an all day shift. Go to American Fork if you want a great burger, otherwise the experience was as good as can be expected!

The Women's Center has been great to work with throughout my wife's pregnancy. The staff is…read morecompassionate and friendly, and do everything possible to make sure you're comfortable and understand what's going on. They offer classes in house for breastfeeding and labor and delivery, and you can stop in for a tour anytime. Love that their facility is secured, no unwanted visitors can enter the Women's Center. The rooms inside are spacious and have every amenity imaginable. They're great. I would recommend delivering here to anyone.

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Very friendly staff! The hospital is just small enough that the staff can focus on quality care…read more Had two babies here and thought my stay was quite comfortable. Definitely a great place to welcome your bundle of joy!

I have to say I am EXTREMELY disappointed and mortified with the reflection of the new ownership of…read moreMtn. Pointe Medical in Lehi Utah that I received this morning. First, the appearance. When you drive up, all you notice is overgrowth and weeds in every green space. Despicable! If the appearance doesn't bother you the registration process certainly will. I came in due to a workman's comp injury I sustained while working at Steward Jordan Valley West. I asked the registration clerk if they have access to those records they used to be Steward. She abruptly interrupted me and said that they were bought out and that Centura/Trinity does not have access. I replied that I have the information and will provide it. Just to understand and confirm what I heard her say, I asked differently about the records by saying, "....just to confirm, you're saying you don't have access?" The receptionist cut me off stating, ".....I TOLD YOU we don't have access!" Needless to say, I was taken aback. I asked her if she was having a bad day. She replied "Why!?" I said you're being quite abrupt. She replied, "Are you calling me a brat?" I said, "no, I'm saying you're being abrupt." She attempted to explain and I replied, "....it's not necessary." These two "first impressions" reflect the dismal experience I received and seem to indicate the level of professionalism and treatment the new ownership has and delivers. I am a firm believer in Attitude reflects Leadership. It is extremely sad to see that our community has to rely and reside next to and on a provider that should exemplify the essence of community and empathy when individuals who are dealing with emergencies or critical illness require medical attention and CARE! Drive in and see a run down, weed infested property and then get insulted by, "I TOLD YOU.....!" How dare you and shame on you're evident lack of respect to our community.

Went in last week for the $69 heart ct scan. Got a bill today for $437. Called to find out why I…read morewas being charged, when I already paid the $69 and why the amount is so much more. The girl told me I just need to look into it, ummm....that is why I am calling. Asked to speak to a supervisor apparently no supervisors are available. This is ridiculous.

My concern with my daughters stay here is over the fact that she was there for over two weeks and…read morenot once did the psychiatrist that was medicating her and treating her ever reach out to me. Secondly, when I said I was going to be taking her out against medical advice I was threatened with associates saying that my insurance would not pay out on her medical claim and I could be left liable for all of it. That is an outright lie. If ANYONE feels like they are not getting the treatment they need they have every right to leave. They also tried to diagnose my daughter as bipolar which is so controversial at her age.

This place is absolutely awful. They directly lied to me about how long I'd be staying there and I…read morewas forced to stay for days rather than the agreed upon 1 night. When I got there at 1am they told me that "your roommate is under extra supervision because she's a danger to the people around here. She attacked a worker here" Then on my second day there while I was sleeping, two cops busted into our room, grabbed her, and took her away somewhere screaming. You know how in dramatic TV shows how crazy and awful they made psych units? I thought that was fake. There's no way there are places in the US like that. Nope, there is. It's this place. This place reminded me heavily of those scenes in TV shows. I was hiding in my room in my bed at one point because I was truly terrified from my PTSD. The workers came in and forced me to leave my room and wouldn't let me go back until 11pm. I always felt terrified there. I just got out of an amazing mental health recovery clinic in Mapleton. Multiple other people had awful stories of Provo Behavioral Hospital. This is not how people should feel or be treated. This place was truly awful and should be shut down. Never go here.

My wife had an appointment to get a CT scan and she needed a Biopsy on her lung plus see her heart…read moredoctor on the 10th. We stay in Roosevelt Utah, I started calling on the 6th of April to see if we could get all this done in one day the staff that was working on this called to say yes its all set first appointment is at 8am so we go up and spend the night and bring a friend to help wife in and out of car because I to am disabled we get a room for 3 on the 8th I got a call back from a staff member who said that my wife could not have the biopsy because she was on blood thinners, so we go get the ct scan done saw the heart team come home today April 12th, phone call is from Utah Valley Biopsy doctor who wants to know if we can come back no the 14th for the biopsy I say we was told she had to be off the blood thinner for 5 days he says let me call her heart doctor calls back it OK you can come in, if the hospital had to refund people for mistake like this I am sure they would check and cross all the Is

we came in to get our baby tested for jaundice. They were updating their system so they weren't…read moreable to get us back for sometime even with an empty lobby. I understand that this was nobody's fault there. I did make a couple comments about how I was concerned about my baby. upon leaving though one of the people at the desk, whose name is Isaac, was mocking me as I left saying over updating the system oh no, your baby might die. Our last baby did die very unprofessional. I don't think that this flamboyant gentleman deserves to be working where he is very insulting. Very dissatisfied with my visit.

I was not successful at Center For Change at the higher levels of care and ultimately decided to go…read moreto Eating Recovery Center in Chicago, where I finally found success recovering from my Eating Disorder. That said, I live in Utah, and I now have my outpatient team with Center For Change and attend a weekly outpatient open process group here. The meal plan style here is Intuitive Eating, and while I believe that style is absolutely crucial when people are in advanced stages of recovery, but it didn't work well for me when I was deep in my Eating Disorder and I think it's why so many patients here are stuck at the same level of treatment for months and months. It was so much better for me to have a meal plan very loosely based on exchanges, but still helping to educate me on what a normalized meal looks like. I'll say that the cafeteria food must have vastly improved since the 2015 reviewers, because it's the best food I've ever had in treatment anywhere. The cooks are kind and will laugh with you. The food really is fantastic for cafeteria-style grub. Two of the three therapists I've had here are great, and I'm convinced the one I'm seeing now is the best therapist (Eating Disorder or otherwise) in Utah. Really, really solid. For some reason, people here don't seem to have the difficulties with insurance that I and others have experienced in other treatment centers. Perhaps Center For Change's rates are lower? I don't know, but if you have a finicky insurance provider, CFC might be the place for you.

I wish I could give zero stars. Today is April 16th. I was admitted on April 9th after being told I…read morewas approved for 100 days. Today I was told it was a mistake and insurance isn't paying. It's Friday and they said they would be discharging me on Monday. I have no one to pick me up on Monday and it would have to be Sunday. That was initially a problem because no one is in on Sundays. That was a they problem not a me problem. They also took $1750 from me which was my copay and insist on keeping it because they are "eating" the rest. They wouldn't be absorbing any costs if they had done their job right.