I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

I am so thankful for their care in the middle of the night. Quality quick care when I needed it…read moremost. No wait, just emergency care in a safe clean environment. They had everything they needed to do the scans, tests, iv, blood work, and technology so my primary can get the information easy. Well staffed with kind professionals.

I was using AI to track my mother health care. Claude was very helpful in understanding what was…read moregoing on. I was able to ask the right question for the doctor. My mother had been detoxing and she has heart failure and kidney failure. I was extremely concerned with her being in hospice rather than getting the correct medical treatment. No one would listen to me. My mother has survived being put on hospice now four time. A security guard with the name Eric demanded that I delete the pictures and audio recordings of my mother health care or be barred for 24 hours. I said, No! I'm deleting anything from my phone. i asked to file a complaint with Sheila, my mothers patient advocate. Sheila demanded that I must delete the recording and pictures as well. I said no! Three days had passed so i was in the hospital and Juan the security guard pulled me from my dying mothers room and demanded that I was criminally trespassing and I not be on the property for 365 days now. I was escorted from the property like I was a criminal. The entire time my mother was in the hospital she was not getting the right care, I was forced from the hospital by security guards that my mother was in. Juan, Sheila and Eric destroyed what could have been something special to be able to spend the last days with my dying mother. Instead our family will always have the memory of Juan, Eric and Sheila enforcing a policy the hospital does not have just to prove their authority over common citizens such as myself. Dutung the two week period I begged over and over please show me this policy that says an individual can be criminally trespass from the property for not deleting a picture. Sheila explained to me that all policy are internal and can be given to anyone. How can a hospital security team enforce a policy that is not shared publicly due to internal policy? Hie many policies have been violated while enforcing a policy that can not be shared publicly?

I scheduled a scan and received a email showing my cost estimate with an offered discount if paid…read moreahead. I called the hospital to get a clear explanation of the charges. I was told they had checked on my insurance and I hadn't met my deductible so I was responsible for the full amount. I agreed to the terms to receive the discount and paid the amount ahead of the scan. There were no complications or issues. A month later I received a bill for more than I had already paid. I contacted the hospital and they said the original quote was only an estimate and the procedure cost was actually more than double what I was quoted. After disputing it with a manager (Matt) I still ended up paying a substantial amount more. Very unfair practice in my opinion. I would not have had the scan done had the cost been accurately quoted to me originally.

My wife gave birth here and even though childbirth is stressful and physically and mentally…read moreexhausting, the nurses and doctors made it a pleasant and comfortable experience. At no point did we feel like we weren't safe and in good hands. They were considerate and personable and they respected ALL of the wishes my wife and I had with regards to the birth plan and care of our baby. They even had yummy food and unlimited frazzles. Not much we could complain about for the couple days we were there.

I am only leaving 1 star because I did have many great nurses, physical therapist and occupational…read more therapist. But if it wasn't for that I would leave 0 starts because of the Way my wife was treated by the administrator Ruben Jessep, Codi Fitzwater and a night Administrator. It was disgusting and uncalled for. When someone's spouse, mother or father tells you that their loved one is not in the right mind to make dicission they are right and you should listen, not try to tell them that they are wrong and you know better because you talked to them for a few minutes or for few days (at the most an hour) (Codi) and make money. There is so much more I could say about how awful you were to my wife. Yes there were good nurses and therapist but if you want a place that is going to treat your spouse, mother, father or caretaker that has been taking care of you for free because they love and know you, this is not it. I did not ask or want my wife to get kicked ou like you did, I did not want her to not get important information about me or any of the other crap you did and caused. If I didn't have a strong marriage you could have ruined it by lying to a very sick man and worse what you did to my wife. This hospital is not for people that have longterm caretakers for years because they will just get thrown aside, lied to and worse. You people I mentioned and the night administration should be ashamed of yourselves. And yes I've read my wife's review and correspondents with codi where she lied more. Again 0 starts except for some nurses and therapists. You could have very easily ruined a 10 year marriage over your lies and caused problems with my Gas, pipes and plumbing if it wasn't for my amazing wife and in your words it wasn't your problem

If i could i would leave 0 stars ! This place is horrible and destroyed a 10 year marriage.!! He…read morehas been extremely sick even before he came here. He doesnt understand what is going on most of the time or what he is saying. And even worse him mom suddenly passed. Yesterday he started taking it out on me (his wife of 10 years) march 17th . he told them things that were not true , it was obvious they knee they wernt true, he is in such a messed up state he told them he didnt want me going into his room so i cant even say goodbye to my very sick husbsnd. He also wants me out of our house before he gets relased and i cant even see if he is thinking better because they wont let me see him or talk to him. This place ruined my 10 year marriage knowing the paitent isnt with it yet A lot if not most of the time. Dont let them ruin yours. The hospital admin also harassed me, was very rude to me, chased me, threatened to call the cops and a womans sheltter knowing i had someone coming to pick me up and i was trying to wait quietly by myself. I have been my husbands care giver for about 10 years and know what is and isnt normal for him. I tried to tell them his actions were not normal and getting worse. Someone came in for a few minutes and asked him some very simple questions , including simple subtraction. He has always been amazing at math yet couldnt do them or many orher things ans yet again i was told he was fine. Though he couldnt do those or even remember names and doses of medications he had been on for years and has always known. Thete were a few gteat nurses but this was one of the worst expierences of my life all because they thought that they knew more in a few minutes then i have in years, didnt do anything to help when they were told many times somthing was wrong. Now we are in a horrible situation. Not only that but a Dr didnt come in once the entire almost week i was there before being chased, harassed, threatened and forced to leave. They also tried to give him medication he can not have and food he can not have while i was there and now im worried that they might now im not there. It was alot worse and there isva lot more i could say but its late. There was a wonderful night nurse that could see the issues he has been having and tried to help. But i would be very leary leaving a loved one there and knoeing they are safe or that you as the long time care giver will be listened to or treated with any respect!

If you have to have an accident with a butter knife, these guys will fix you up! Doctor did a great…read morejob despite coming off an all day shift. Go to American Fork if you want a great burger, otherwise the experience was as good as can be expected!

The Women's Center has been great to work with throughout my wife's pregnancy. The staff is…read morecompassionate and friendly, and do everything possible to make sure you're comfortable and understand what's going on. They offer classes in house for breastfeeding and labor and delivery, and you can stop in for a tour anytime. Love that their facility is secured, no unwanted visitors can enter the Women's Center. The rooms inside are spacious and have every amenity imaginable. They're great. I would recommend delivering here to anyone.

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Delivered my 3rd baby back in September here, and I was very pleased with the care we've received…read more I heard some strange things about this Hospital. But please let me reassure you to not always believe what you hear and read online etc. I had a low risk pregnancy, and birth. So my baby didn't need a NICU stay. Which is something this hospital doesn't offer. So if you need a nicu or picu unit for the birth of your child. I would recommend delivering somewhere else. The staff was amazing. All the nurses were so attentive in Labor & Delivery. Everything was honestly as it should be. I also had to take our newborn to the Lab downstairs for a couple heal pricks and it was easy to find, in and out within a couple mins. I also really liked the little cafe they had downstairs. They made me French toast before being admitted and it was delicious.

I have to say I am EXTREMELY disappointed and mortified with the reflection of the new ownership of…read moreMtn. Pointe Medical in Lehi Utah that I received this morning. First, the appearance. When you drive up, all you notice is overgrowth and weeds in every green space. Despicable! If the appearance doesn't bother you the registration process certainly will. I came in due to a workman's comp injury I sustained while working at Steward Jordan Valley West. I asked the registration clerk if they have access to those records they used to be Steward. She abruptly interrupted me and said that they were bought out and that Centura/Trinity does not have access. I replied that I have the information and will provide it. Just to understand and confirm what I heard her say, I asked differently about the records by saying, "....just to confirm, you're saying you don't have access?" The receptionist cut me off stating, ".....I TOLD YOU we don't have access!" Needless to say, I was taken aback. I asked her if she was having a bad day. She replied "Why!?" I said you're being quite abrupt. She replied, "Are you calling me a brat?" I said, "no, I'm saying you're being abrupt." She attempted to explain and I replied, "....it's not necessary." These two "first impressions" reflect the dismal experience I received and seem to indicate the level of professionalism and treatment the new ownership has and delivers. I am a firm believer in Attitude reflects Leadership. It is extremely sad to see that our community has to rely and reside next to and on a provider that should exemplify the essence of community and empathy when individuals who are dealing with emergencies or critical illness require medical attention and CARE! Drive in and see a run down, weed infested property and then get insulted by, "I TOLD YOU.....!" How dare you and shame on you're evident lack of respect to our community.

Went in last week for the $69 heart ct scan. Got a bill today for $437. Called to find out why I…read morewas being charged, when I already paid the $69 and why the amount is so much more. The girl told me I just need to look into it, ummm....that is why I am calling. Asked to speak to a supervisor apparently no supervisors are available. This is ridiculous.

They insisted on over medicating a 15year old. For children it is more like a prison than a place…read moreto receive needed help. Hopefully your are lucky and your insurance allows you to choose any other place

When I was there they treated you horrible and just used you as a test subject for all sorts of…read moredifferent medication I've had to see my normal doctor to get things fixed for diagnose me with a bunch of things I don't even have and than from other women there that they have been sexually assaulted I would give this place a zero if I could!!

My wife had an appointment to get a CT scan and she needed a Biopsy on her lung plus see her heart…read moredoctor on the 10th. We stay in Roosevelt Utah, I started calling on the 6th of April to see if we could get all this done in one day the staff that was working on this called to say yes its all set first appointment is at 8am so we go up and spend the night and bring a friend to help wife in and out of car because I to am disabled we get a room for 3 on the 8th I got a call back from a staff member who said that my wife could not have the biopsy because she was on blood thinners, so we go get the ct scan done saw the heart team come home today April 12th, phone call is from Utah Valley Biopsy doctor who wants to know if we can come back no the 14th for the biopsy I say we was told she had to be off the blood thinner for 5 days he says let me call her heart doctor calls back it OK you can come in, if the hospital had to refund people for mistake like this I am sure they would check and cross all the Is

we came in to get our baby tested for jaundice. They were updating their system so they weren't…read moreable to get us back for sometime even with an empty lobby. I understand that this was nobody's fault there. I did make a couple comments about how I was concerned about my baby. upon leaving though one of the people at the desk, whose name is Isaac, was mocking me as I left saying over updating the system oh no, your baby might die. Our last baby did die very unprofessional. I don't think that this flamboyant gentleman deserves to be working where he is very insulting. Very dissatisfied with my visit.

I wish I could give zero stars. Today is April 16th. I was admitted on April 9th after being told I…read morewas approved for 100 days. Today I was told it was a mistake and insurance isn't paying. It's Friday and they said they would be discharging me on Monday. I have no one to pick me up on Monday and it would have to be Sunday. That was initially a problem because no one is in on Sundays. That was a they problem not a me problem. They also took $1750 from me which was my copay and insist on keeping it because they are "eating" the rest. They wouldn't be absorbing any costs if they had done their job right.

This place sucks, my sister came here for help and it just made her worse she could hardly ever get…read moresleep and she started losing weight very fast and made her worse then before she went in. I Do NOT RECOMMEND THIS PLACE. They don't even let her flush the toilet herself and they make her naked to weigh her instead of just putting on a robe that would hardly change her weight on the scale. When she slept they shined a light in her face to check blood pressure or something so she told us she felt like she was going insane. They wouldn't let us bring phones in to FaceTime someone if they couldn't make it and they said it was for "privacy reasons I just don't recommend this place to anyone