I have organized these into categories to make it more accessible so there isn't a bunch of unnecessary reading.
Hours: This is a basic 9-5pm place. They do offer billing discounts if you can do middle of the day appointments, which is nice. I've never been able to use this since, like everyone else, I'm at work. If you come in toward the end of the day and it takes longer, you will get attitude. The end of the day appointments are for quick work and they DO NOT want to spend extra time on a patient at the end of the day.
Procedures/upkeep: Like any other orthodontist expect to come in every six weeks or more frequently if you are having a series of procedures done. They have set times for certain procedures that they will not deviate from AT ALL. *Spoiler alert* all of these set times are at weird hours of the day, that you will have to miss work for.
Scheduling: It's about the same as any other place, but it's made slightly worse by the fact that the orthodontist is out of more than one office so he's not there Monday through Friday.
Orthodontist: He's actually a pretty chill guy. He's always been friendly and attentive to us. We don't get to spend a lot of time with him though because he sees so many patients. Like I had mentioned before getting an appointment with him is kind of hard because he's between other offices.
Staff: Not great at all. The woman at the front desk is kind and saintly, everyone else is not great. I've had more than one staff member give unnecessary attitude, and even be rude to my child. When my child expressed concern for missing school for a procedure (because she actually likes school) the staff ROLLED HER EYES and told her to "deal with it." There is no need for this kind of unprofessionalism. Other times they have been unkind or rough on regular upkeep. My daughter had her gums ripped up in one procedure and the staff actually belittled my daughter telling her it was all her fault. More than once during that particular appointment she was ridiculed and made to feel bad. (Her gums had been inflamed due to THEIR EQUIPMENT not being seated right).
Location: It's a clean building, right off 2700 so pretty accessible from the freeway. The waiting room is a little cramped and usually busy. read more