Spotty service. Bad customer care. They close for 3 days a week so contacting them with problems is…read morean answering service. Been out of service since 3am. Called 3 times with no response from on call tech.

SERIOUSLY the best customer service EVER! We got our internet installed the same day we signed up…read moreand have always had same day service when needed. The price we pay is reasonable too!

Inland provides a good service for the typically under served area. My only complaint is lack of…read moreOn-Demand services or at least Pay Per View newer than 6 months ago. ******************** Time to update: Do NOT attempt to use their "wireless" option. Firstly, you'll be out of pocket $350 for the equipment. Secondly, if a bird flies by your signal will drop. If the winds blows you'll be lucky to get 1kbps. If your neighbor sneezes...you get the idea. Poor customer support, billing department is terrible.

I was in a bind and needed an old school USB cable for a printer. I called Inland and Karen told…read moreme she'd see what she could do. She called me right back to tell me she has one and to come get it. I was prepared to pay for the brand-new cable and she said, "No charge", with smile. I appreciate her efforts on a busy Monday and for Nick, as he was the tech who had one available to provide. I appreciate both of you!! This is one of the many reasons why I love living in a small town.

I have had Inland service since 2008. The service/repair has been very good over the years. The…read moreproblem is: I live in the Dewatto Exchange (rural) and the best broadband speed we can get out here is 10 Mbps download at a cost of $75.00 if you have a landline with them (another $22.00) This is 2018 and this low speed is useless if you want to work from home or you are a serious gamer. Our PUD is building a fiber optic network in our area that will offer up to 1 Gig and when it comes online, Inland will lose many customers. So, Inland, what are you going to do about the lack of bandwidth in our Exchange?

Just had the most wonderful experience with Bluespan my new Internet Service Provider…read more From my first call with questions to my actual install, the customer service was exceptional! I'd very much like to thank my "Dream Team" Luis, Gavin and Steve for my install. They arrived early, replaced and my old worn out line and secured the new one so it would be out of the way and had me up and running within an hour. Like many these days, I work from home and require Internet that will allow not only my computer to function properly but also my work phone which uses the internet connection as well. Until today, I was unable to use my work phone as my old connection was so terrible no one could hear me on the other end of the phone. A HUGE THANK YOU to all those at Bluespan who made this possible! You have my undying gratitude!

Thanks Bluespan!!!! Been struggling and unable to work from my cabin in Cle Elum as I need WiFi…read moreto work up there and VZ wireless just doesn't have coverage..... the installer was polite, expeditious and did a great job in 2 hrs or so!!! "Lorenzo", Bluespan is lucky to have u doing their installs!!! Cheers- Keith

Our internet went out right before the Mariner's game. I called the help line and James showed up…read moreat my door a few minutes later. The problem wasn't even 509Fiber's fault, it was the PUD. These guys are great! We enjoyed all 15 innings of that sweet victory!

Quick seamless switch from Local Tel. No more pixilated or loading screens while trying to use our…read morestreaming services. 509fiber is worth the switch, truly local team that is helpful in answering all my questions.

3/19/26: A spectrum electrician was sent to my building approximately sometime mid morning today…read more Our address has multiple lines attached to one house because we are all split into different apartments. After having confirmed the security code of the account they were dealing with, they proceeded to cut every internet line to the house, and refused to apologize or take blame. Nobody but spectrum cut our lines, and it's very obvious the company is very disorganized. After being told it was not their fault in anyway, I was told to have a great day with no solution to the problem. Very disorganized company.

I'm a father of 5, I live with roommates and had bought internet that would accommodate 10 people…read morein one house. The internet was split among us because it was 180 a month. Little did i know that they had faster internet available for only 40 dollars a month and they neglected to tell me until i went in to cancel. They are crooks and cheats i will never do business with them again.

I went to cancel my account today as we have changed to another (better) internet provider. I was…read moretold that we have an old account and our pricing went down to $49.95 over a year ago, we have been paying $122. That scam is enough to cancel to begin with. They are stealing $70 a month just because they can. I will NEVER use spectrum or their services again.

Catastrophic failure at every turn. I've used Spectrum…read moreinternet and voice for my business for 7 years now. On Wednesday I had to sign up for Ring Central as they are taking away their automated assistant service. Upon them migrating my account, I lost internet to my business (it's a restaurant, we depend on internet to function). Customer care told me my modem was outdated and that there wasn't any internet output. Soonest they could replace it was the next day. The next day, a technician comes out and replaces my Dual WAN modem with one, single WAN modem. So my point of sale is connected but no wifi is available because the router is not connected to a modem... The technician literally unplugged cables and did not think that they would need to be reconnected. I call and explain I need another modem, I need two separate IP addresses to remain CPI compliant. Another technician comes out that night to install another modem but whoever created the work order forgot to include the modem activation code! I spent several more hours on the phone and was told nobody could supply that code even though the technician was in the building with the modem I needed. So they said they would send someone back out tomorrow. Now because I am on the west coast and who I was speaking to was on the east coast, it was already past midnight, so they made the appointment for a day later than MY tomorrow. Finally I get ahold of someone to escalate a second modem installation. The modem gets installed but it is faulty AND MY BUSINESS STILL DOES NOT HAVE INTERNET. A 2 day fiasco, miscommunication and flagrant incompetence on Spectrum's behalf. Over 10 hours on my behalf on the phone just trying to get my restaurant functioning again. Absolutely ridiculous, I am cancelling service as soon as I am possibly able to. My rage has fizzled into severe dissapointment. On principle I will also be canceling my home service. "Dropping the ball" doesn't even begin to cover my experience. I'd give 0 out of 5 stars but that's not an option.

When I initally signed up I spoke with 3 different people. I'm not sure where they were from but…read morethey didn't seem to know much. The first person didn't know anything about the service. The second person I talked to said there were no fees. He said that there was a special going on and the $50.00 activation fee would be waved. He also said that since I already had a fiber box and a router that the $100.00 installation fee would be waved as well. I was really concerned about a cancellation fee as we are going to be moving. The third person I spoke with got my billing information and reiterated that there were no cancellation fees. I got my first bill and there was no fee. The second bill magically had an activation fee. I called them and they refused to remove it saying that some box was checked that said they told me about the fee.

From the owner: Genext holds strong to their commitment of providing the very best in technology solutions. By…read morebundling technology services, Genext offers a one-stop solution for customers to acquire business and lifestyle networks such as Security, Audio/Video, Theatre, and Cabling as well as Fiber Internet, TV and Voice on one monthly bill. People choose Genext because of their ability to provide straight answers and simple, cost effective solutions. Genext helps to secure the future of our community through involvement and sponsorship of Academic Achievement, Youth Sporting and Drug & Abuse Prevention programs. Genext partners with the industries leading manufacturers with the highest capabilities ensuring top of the line products, partnered with professional and responsive installation. Contact Genext today and learn how to "Make Technology Work For You"; visit www.genext.net or call 509.884.7791