I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

horrible service, Vanessa sound nice but the company is a scam they made a diagnosis and scamming…read morepeople overcharging for part that 3 weeks playing games trying to be selling their products overcharging a balloon the price. I found the cheaper online and the job that the tech said was simple is going to cost over 250 dollars more. add cost of service over 350 dollars. I DONT RECOMMEND THEIR SERVICE THEY ARE SCAM THEY WORK FROM HOME AN KEEP CHANGING THEIR ADDRESS.

This business is awesome. I've known about them for many years but today was my first experience…read more WOW!!! Fantastic customer service, the tech changed schedules and came right over. He was very knowledgeable. This was just an all around great experience. So rare in these days !!!!

Definitely a family operation. The tech that came out was one of the kids. He knew what was wrong…read morewith my dryer. Took apart the dryer without the need to move it from it's cubby. Went to get the part and repaired it in no time. I would be great if they carried the universal part on the truck and carried a cordless vacuum for cleanup. Pricing was fair-ish, a tad on the mid-high side IMO but not ripoff high. I would call them again.

Wow! Outstanding service!…read more The response time was excellent, and Troy was both efficient and friendly. He fixed our stovetop burner in under 30 minutes and took the time to explain the issue (clogged burners) and how to prevent it from happening again. I highly recommend Urgent Appliance for any repair needs -- quick, professional, and reliable service from start to finish!

***Update!*** I was still having issues with my dryer drying…read moreall the way, even though it heats up now. So I texted Troy back and he got me on his schedule ASAP. He came out and checked everything and figured out that my vent was clogged from the dryer to my outside. So he spent two hours cleaning it out. And we could not believe the amount of lint that came out of that tube! It's no wonder my dryer overheated the first time. Troy went above and beyond to make sure air was getting through. Cleaning from both inside the house and outside the house. He even pulled out a couple of birds and a birds nest that had gotten in there. I'm assuming that's where our problem started. The culprits of the initial clog! But after a couple different problems and problem solving, Troy got it done!! He needs a raise after this one! And a good shower!

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

Dallin can pretty much fix anything. He took care of replacing our doorbell that needed a new…read moretransformer, switching out a ceiling light fixture, and a leaking washing machine. One of the hardest things sometimes with services like this is finding people you can trust, and Dallin is one of those people. The first time he came, he found a quick fix for the washing machine, didn't even charge, and he said if that didn't work to call him back. Never had to. If you're in need of any appliance repair or handyman work, we highly recommend giving him a call!!

I scheduled an appointment with vertex in the middle of the night for an appointment the next…read moremorning. He came out and gave me my options, even helped me purchase the appliance I needed, delivered it and hauled away my old one. I'm so grateful for vertex and the honest hard work they do. They deserve all the stars and more!

After reading the positive Yelp reviews for this company, I called and Shane came over the next day…read moreto work on my older Maytag washer that had a door that wouldn't lock consistently, making it difficult to consistently get a load of wash going. Shane tried to get it to work right without having to change the door latch, but it only worked for him sometimes, and I had very little luck getting it to work. Luckily, he had the part with him in case he needed to change it out, but he was very aware of the added cost for this part. He gave me a discount on the service call, which I appreciated, and the fix was well worth the price I paid. Shane also helped me by doing a cleaning cycle for both my washer and dishwasher, which was great since both machines were old and hadn't been used for a few years. I appreciated his skill and knowledge, as well as his concern with the cost of the repair. I highly recommend this company for doing a great job at a fair price!

Shane is very professional, knows exactly what the problem is and gets right to work on it. I…read moreappreciated his showing me the problem and how he fixed it. He charged about half what I've paid to other companies, and also fixed another issue at the house for no charge! I was so impressed that I shared his name and my experience on my neighbor chat, a neighbor hired him and had the same positive experience. It is so rare to find someone this committed to doing a great job and giving value for the money! I'm calling him every time! Wish he repaired other things. I'd never hire anyone else! 10 stars!!

Baseline was exceptional!!…read more Quick response time. Actual person to puck up phone, not automated system. Alex was professional, friendly arrived in a timely manner. Explained everything to me before he started and as issues or a changed of plan arised. I will definitely be contacting Baseline plumbing to do other jobs around my home as they need updating. I highly recommend their business and service. I will be telling family friends and neighbors about Baseline. ​

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

Don't trust these guys. Ever since Kyson left the business in the hands of his subordinates its…read morebeen a downhill slide. They came to repair my riding mower and left me with a big oil spill on my asphalt driveway. There was no attempt to clean it up and they didn't even have the courtesy to let me know they did it. I called Kyson on it and someone came out and made a superficial attempt at a cleanup and failed. I'm left with a permanent reminder of their carelessness. I gave them a second chance and called again for a spring cleanup on the rider and push mower. "I'll be out Thursday February 20th between 11:00 am and 1:00 pm", they never showed up. What's more, they never called to let me know they were not coming. Fool me once shame on you, fool me twice shame on me, I won't be fooled a third time. If you want reliability, you won't find it here. Andy

These guys have fixed me up a few times. Mainly my 2 stroke lawn tools. They know what they're…read moredoing & don't oversell you. They stock air filters, fresh gas, premix, & plugs for most common engines. Reasonable pricing for the convenience they provide as well.

My fridge and freezer had stopped cooling over time. Sterling gave me options and I decided to have…read morehim recharge it with refrigerant. The whole visit took 30 minutes and my fridge and freezer are working perfectly! I recommend Sterling. He was very pleasant to talk to and was competent.

We called to have my moms Bosch dishwasher repaired. Sterling made an appointment and came by and…read moreworked on it April 28. Then left and said he needed to go "look up some information" about the dishwasher and would get back to her. He then didn't call or come by for 2 days. Then all he did was call on 4/30/25 and say he is unable to repair her dishwasher and apologized. My mom asked him then what? He said you will have to contact someone else?! Really?!?! Then today on 4/9/25 my mom calls in a panic. The under sink cabinet if FULL of water and flooded. I came over to find the dishwasher hose to the disposal not attached and water/disposal water ALL over! He didn't reattach the dishwasher hose and LEFT it to flood her new kitchen and cabinets!! DO NOT EVER USE STERLING APPLIANCES!

Horrific. They wanted $287 to fix my dishwasher. The part was $20 on Amazon and took me (the home…read moreowner) 20 minutes to install. I assume their tech would have been faster. Absolutely no place in the world for businesses with predatory practices like this. The worst. Zero stars.

We had them come out to look at our refrigerator. Easy fix, no parts, $150 for the service--which…read morewe had no problem with. We need to replace a knob on our cook top, so asked them how much the part is. Service tech took a photo of there serial number and looked it up. He wants $850 for the knob and the connecting part! No repairs done, other than looking up the part. Charges us $150 in addition to the other $150 just for looking up the part!!! Their policy says that any additional appliances would be $75 to work on while they are there. First of all, no repairs were done, but even if they feel justified in tagging that on to looking up the part, it would be the $75. We asked why the extra $150. Their response was, "Because it's a Viking its a premium appliance so we charge more"! They just lost all our business and WILL NOT recommend them to anyone! BEWARE!