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InterContinental

3.3 (303 reviews)
Open Open 24 hours

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Vinogan M.

Fantastic place for special occasions. Great surroundings. Very convenient. Best con siege services. Pool and hot tub open 24/7

The top pic is what's on the website Priceline and bottom 3 pics are what we got.
Sabrina L.

I planned a weekend get away for my best friends bachelorette. Overall the trip was wonderful due to the activities we did but I have stayed at numerous other InterContinental's before and by far this is the worst intercontinental I have stayed at. I booked the rooms based on the pictures on Priceline and their website. Which was very misleading. The picture of the bathroom definitely not what I got. The picture online shows an updated beautiful bathroom which what we got (for 4girls to share) was a small outdated bathroom that didn't look that clean and can't fit two people standing in there. I called front desk to inquire about it and they told me I was mistaken and all their bathrooms are like that. On top of that it looked like it wasn't very clean, the water doesn't drain in the sink and ends up pooling in the sink. I stood there for a few min pulling and pushing the drain to see if it was pulled up but it wasn't. My friend said she feels like she's going to catch something in the shower Bc it looked dirty and moldy. Here's the kicker... the first night house keeping didn't even bother cleaning our room. Second night they took half the towels away and only emptied out one trash can but left the other full trash can in the room and they did not replen our toiletries. So to make it clear we wanted them to take the towels we put all the ones we want them to take on the floor by the door and put the trash cans by the door area too. When we requested 4 sets of towels they sent us two bath towels for 4 girls. So I had to re-request the towels. Third night house cleaning took all the towels and trash but did not give us any new towels again or toiletries. So I had to call housekeeping again to let them know we didn't get any towels. I requested toiletries and had to tell them we didn't get any and we don't have enough for 4 girls to shower. I felt like I had to do their jobs for them. On top of that the bathroom didn't looked like it was cleaned throughout our stay. That put a damper on our weekend. The funny thing is u need to have your room key to get towels out of the towel storage, and there was a sign that said they will charge you $20 per towel if you don't return it by End of day. How were they going to track if you returned the towels each day or not. I asked the staff and they said only if they find it in your room will you be charged. The pro about the hotel- front door staff was very friendly and awesome, restaurant waitress was great! The grounds are beautiful but the bathrooms definitely need updating and housekeeping needs to do their job.

Front of the hotel
Danny F.

The Intercontinental is a beautiful hotel in a convenient location (10 minute drive from the airport). The hotel experience itself was average. Some pros and cons: Pros: * Outdoor Pool Area: awesome pool and hot tub open 24 hours. A pool bar allows u to be in the pool and order drinks at the same time. * Beach: also open 24 hours. Free chairs from dawn to dusk (umbrellas are 10$ a day). The water is the best I've ever been in! Beachside restaurant/bar and lots of locals walking up and down the beach selling empanadas or homemade sorbet. *Staff: most of the staff was very polite and accommodating. Room service was good. * Room: I know some people in other reviews complained about the decor of the room but I thought it was very appropriate for being in San Juan. Cons: * WiFi: hands down the worst WiFi of all time. Nowhere in the hotel was it consistent. Constantly went out or just didn't connect at all. * No Fridge in room: we liked to go out to eat most nights to try different Puerto Rican food. We would love to have been able to bring that food back but we weren't able to because there is no fridge. Instead there is a preloaded "mini bar" with sensors in them. If you take a soda out you're charged something absurd. Same with the candy and chips. Don't touch any of these items or your room will be charged. * Balcony: our view of the ocean from our room on the 15th floor was amazing, but the balcony is way too small. There are no chairs or tables on the balcony for you to be able to sit and relax while enjoying the view. * Bathroom: way too small. I've been in hotels for the same price and got a bathroom 3x the size of the one we got. The water in the shower never gets hot enough. * Taxis: DONT TAKE TAXIS! They're a complete ripoff. You will pay 25$ or more one way to a location 10-20 minutes away. We used Uber for all of our trips and had no problems whatsoever. You will have to meet the uber a block away from the hotel as they have blocked uber from picking you up directly at the front doors. This last note isn't really a con but I had to mention it because it's funny. The outdoor pool and beach area allows you to rent towels from a machine called the "towel tracker". You swipe your room key and it opens a door to clean towels. The sign says all towels unreturned by midnight will incur a 20$ room charge. However to return your towels all you do is drop them into a large laundry bin. I thought it was odd you didn't have to swipe your card again to return the towels, so I asked several of the employees how they know which towels are from which people. And they all told me with a straight face that every towel contains an electronic chip in them and that's how they track them. LOL! I guess they fool a lot of people with that line since I never saw towels from anyone left near the pool or beach. Overall the experience in San Juan was amazing but largely because of the places we visited and the incredible waters we were able to enjoy. The hotel stay itself was average.

Rozalynn B.

I've always wanted to stay at an Intercontinental, so why not in PR?? The facility was beautiful!!! You never have to leave the resort seriously. They offer 3 restaurants, a pool & Jacuzzi with swim up bars, they have a private beach. The pool & beach area were open 24/7 for our use. This was the best part of my trip! We'd party all night and then hop in the water late about 3am. The staff was mostly friendly. My only complaint is that the rooms need to be updated. For the expensive prices they should definitely have modern rooms. They also charge you a deposit of $100 per night, which is pricey in my opinion also.

Beautiful view from hotel room. Loved the view
Alisha J.

A little about my trip. This is my second time to PR. First time I stayed at the ritz with my boyfriend which we loved and would have stayed at again but they were sold out. This time I took my mom on her 50th birthday vacation. So I know how other hotels in the area operate and had something to compare to. So let's get right to the chase of the pros and cons of this hotel. PROS: -5 minutes from the airport. -beach, pool, spa and restaurants all located on the property. -In the center of San Juan which allows you to walk to the local hotels, restaurants & souvenir shops. -most staff speak both Spanish and English -HEAD concierge WAS THE BEST- probably the only reason I would consider this hotel as an option again is because of this man. Whatever they are paying him is not enough and he needs to train every single staff person on what customer service is about! - excursions can be booked right on the property and are affordable. -beautiful beach -beautiful pool -beautiful spa -provides beach towels and chairs. -decent bars -beautiful room views -Uber's to most places are between $3-10. PS: you can't take Uber from airport to hotel, you are forced to use local taxi which will cost you near $20. But going back to airport from hotel you can take Uber which will cost about $5. Old San Juan $10, local restaurants and stores $3 and Uber takes no more than 10 mins to arrive (on average I would say it took Uber 3 minutes to arrive). CONS: - poorly trained staff, with exception to the head concierge. I say this because staff (door man, front desk, bartender, housekeeping, maintenance, pool service etc.) only greeted us when they were first spoken to. Meaning that my mother and I had to speak first (hello, good morning, good night) before being spoken to. There was one night my mother and I traveled to the local store for some snacks. We were coming into the hotel with our hands full, not ONE doorman, left their post to help open the door, not one! MIGHT I ADD THAT GOOD CUSTOMER SERVICES COST $0 to a business, but helps make people want to come back! - our room had so many minor issues: shower head coming out of the wall. Cracked paint, rusted vents, pulled up carpet, etc.! they put us in a wheel chair accessible room which had no barrier between the shower and bathroom floor which caused water to leak into the entire bathroom every time we showered. Visible warn areas in the room and on balcony. Half way during our trip our phones stopped working and we were without phones for more than a day causing us to use our personal phones to call the front desk. (See pictures). - NO PERSONALIZATION: I called before we arrived to confirm our room and told the staff that this trip was for a birthday. I know many hotels that will put up balloons or a banner that says "happy birthday" or something. Even some hotels will offer something for free. But this hotel didn't do anything. Even something as simple as their front desk staff saying happy birthday would have went A LONG WAY! - last,but, not least and this I didn't weigh too much because it was partly my fault but it did leave a bad taste in my mouth so I will include it in my review: when we first arrived to the hotel the head concierge gave us a 10% off card to use at the property bars, restaurants and spa. Well of course we forgot to bring ours. We had breakfast on the property $54 dollars for 2 person buffet, might I add! Paid $103 per person for a massage. $20 for yoga. Upon check out we asked if a credit could be applied for the 10% coupon we forgot to use at these places. The answer was a sharp NO! There was no I'll try. Not even a "let me see what we can do." Just a simple NO! For such a large establishment I can't imagine that the $28 would've hurt them much. But the impression that was left with me really made a negative impact. Overall, I would consider rebooking the hotel for the view, the beach, the pool, the spa and convenience to local shops. However, I'm not sure my wallet would ever allow me to give this place another try or dollar due to the HORRIBLE customer service and subpar room conditions. Especially since there are other hotels literally right next door. Happy Yelping :)

Guy K.

In a Nutshell: -The Intercontinental has EVERYTHING you want: excellent location, beautiful scenery, a large property w/ plenty of amenities & First-Class customer service. -This elegant hotel is a beachfront property and within walking distance to multiple stores/restaurants. -The oceanview room we stayed in had the basics, nothing real fancy to report. -Make sure you walk out to the back. It's very large and has a pool/ping pong area, an outdoor bar, big jacuzzi, creative swimming pool, towels, a Mediterranean Restaurant and several lounge areas playing music through outdoor speakers. -The bar in the main lobby has IPA on draft for you craft beer heads. -If you use Uber, please make sure you request AWAY from the hotel as their is some tension w/ the taxi companies. Overall, this hotel is recommended and I plan on coming back to stay again.

View from balcony
Jasmyne F.

This has had to be the best trip I have experienced which most of it was because of the amazing hospitality from everyone here. Before I even arrived I had been in contact with Nestor, we were celebrating 6 years of marriage and wanted everything to be perfect. He had advised me he would decorate the room with roses and balloons, I was content with that. After speaking with him further he upgraded us to an ocean view room, which really made the trip, the views from the room are breathtaking! Checking in was my only gripe but it still didn't ruin anything. We quickly realized it may be a while, the hotel took out luggage and we decided to explore Isla Verde to find something to eat, we ended up at Mi Casita across the street, amazing food FYI (see my review). While we were getting food someone called us to advise us the room was ready and that they food us a fridge (there is only the mini bar fridge). The room itself was up to my standards, I expected worse from reviews I read but it was very comfy and clean. As mentioned the bathroom is a bit small but the fact there is a little vanity area outside the bathroom was perfect for getting ready. I mean you don't go on vacation to spend time in the bathroom anyway. The room was nice and spacious, plenty of room and there is a nice sitting area. Can I just say that I slept like a baby, the beds were AMAZING! The concierge was magnificent, I don't think I ever touched anything my entire stayed. Our room was cleaned daily without having to ask, there was a situation where a guest forgot to turn off their alarm so it was going on for awhile, I called the front desk and they took care of it immediately. Again, Nestor is wonderful, he helped us with taking the bus to get to places like Old San Juan and Casa Bacardi. The bus is a must, it is extremely safe and cost cents to travel verses $40 plus dollars to travel by cab. There are so many things to do here that you will never be bored, we loved the beach, there were tons of people but it was never crowded, there were also seats designated for the guests of the hotel. I will say the hot tub and pool area seems to get the large crowds, we went swimming at night, it was absolutely beautiful! The staff here made our trip one we will never forget, we are already planning on coming back next year as that's how amazing our trip was. I will say there is a $100 night incidental fee, it was never mentioned anywhere but I was aware from other reviews, just wanted to give someone else the heads up!

Penguin S.

Loved the location and proximity to the airport, right on the beach. Wonderful pool area that is open late at night. Nice lobby and dated, but comfortable rooms that were spacious. Friday night, music blared from the pool area until 130am! Asked if it was going to be quieter on Saturday night and was assured that there would be no music. Total BS!!!! Music beat its way up to my 12th floor room from 9p-1105p. The only saving grace was that it mostly consisted of 80s music and fortunately, I didn't go to bed until 1130. But it was infuriating! Some staff were great, but most were just OK. Loved the ocean view. The 3way lamps were annoying, as one must click every thing 3 times, and in 2 lamps, there were only 1way bulbs! There was no facial tissue in any of our rooms! I asked for some, none ever arrived. They wanted us to wear annoying plastic wrist bands to access the pool area and amenities. I refused to wear the band until I need to actually use them, no way I was going to sleep and shower with that damned thing on. There was no issue in getting a wrist band the evening I used the beach and pool area, but no one ever seemed to check that I had one on. Clever use of chip technology for the pool towels. Use your key to access towels, take what you need. When you are done, return them and the chip records the transaction. They charge for unaccounted for towels. ($20) Towels were clean and smelled good. Large Jacuzzi and pool with a few bars for drinks and eats. The beach was fairly clean, the water was nice. Small balcony-no chairs, sliding glass door. No fridge or microwave, but it did have a locked mini bar. Decent shower pressure, but annoying, hard plastic shower curtain. Marble and carpet floors. Lots of restaurants nearby, including Walgreens and a small shopping mall. A few blocks away was a larger grocery store.

Cri B.

My family and I traveled to Puerto Rico last week for a family vacation. We originally booked the Marriott in Condado, but after one night there we decided to switch hotels to the Intercontinental to get a more resort-like atmosphere. The hotel is not very lively, and the area of Isla Verde is not great for restaurants and night-life (would recommend Condado if that is what you are looking for), but the pool and beach were absolutely beautiful. We had a very nice time, but honestly the hotel just misses the mark. There was no lobby entertainment and the balconies off the rooms were completely idiotic-with no chairs and barely room for two people to stand. Would recommend if you are looking for a quiet, low-key place and a beautiful pool.

Jennifer O.

We have always stayed at the Condado Plaza when coming to Puerto Rico, until it was too expensive to stay there and we found intercontinental San Juan. We will always stay here from now on! It is so much better and so much nicer and has a better view and is directly on the beach! Beach chairs and umbrellas are included in the resort fee so you don't have to pay anything extra to enjoy the ocean. And the ocean is incredible. They have a beautiful pool and pool bar ( which I wish was more in the Sun, it is all in the shade). The resort is large enough to where there's always a seat available. They supply towels and even sunscreen! Our favorite part was that there were 2 for 1 mojitos all day everyday. There is a young man who walks around making them for you right in front of you. We had Pedro and he was a blast! Even though I was going on a cruise, I was very sad to leave there. We stayed 2 nights and I could have stayed there all week. Goodbye Condado Plaza, hello intercontinental!

Beach
Desiree D.

OK this review might be long---but it will be worth reading! Came here in October for our Honeymoon, highly recommended by several co-workers. Stayed for 7 days, 6 nights. PROS: ============= Amazing view- The view from our 15th floor was great. We loved our ocean view room #1524,very nice Decent casino- This casino PAYS OUT! If you like to gamble, this place is for you --it was very small but all of the staff was nice. It appears this might be a "training" casino, due to some of the table dealers seemed relatively new. Not many .25 machines, many penny slots and a few new ones like Tarzan and Walking Dead (stay away from walking dead...doesn't pay out..ever). Staff- Each time I spoke to a staff member, they were very nice. Prior to my visit I emailed to concierge asking for a higher room ocean view, and for early check in. Both of which were taken care of. Our flight got there too early so we hung around a bit, and they called us at 2pm telling us we were good to go. Respectful and very nice staff. Room Service/Food- Great room service with really good food. The tip was also already included (%19) so if you want to tip more, you can. (Get the nachos) They even provided us with free Champagne and chocolate covered strawberries when they learned it was our honeymoon (awesome touch!). CONS: ============= Bathroom- Yikes. Paying for a large room like my king size bed, you would think they would make the bathrooms bigger. They were so small, and there were a few spots in the shower that were not repaired, i.e. cracked tile. Housekeeping- I have never seen worse house keeping in my life. Do not expect your room to be "clean" just look for some new sheets or your bed changed. I even one night did a "Test" and put empty bottles of shampoo on the edge of the bathtub, to see if they would throw them out/give us new ones...nope. I also used their crappy 1 cup coffee maker the first day, and made some hot tea. They never gave me a new cup, i had to call down and ask for one. They then never replenished the hot tea either. This is my biggest complaint of my stay. Swim up bar-Akua bar= Horrendous. We swam up for some drinks and were very hungry and wanted a snack since it was 95 degrees outside. We flagged down a guy that looked like he could care less about us or what we wanted. I asked for a water and a menu, he gave me my water did not ask my husband what he wanted then never came back to take our order. We waited almost 10 minutes. This bar is "divided" where half is in the water, the other half is a regular bar. There appeared to be staff that were only assigned to the regular bar portion, and now the swim up bar--therefore many people went unnoticed, and would end up just leaving like we did. They needed to staff the bar so that one person (at least) is assigned to the swim up area. Early cancellation fee- I guess I was just confused since I was told one thing online via web chat with IHG vs the front desk. Due to an upcoming storm, we were forced to leave a day early since JetBlue emailed us to tell us they might cancel our flight. So we were charged a $100 early day cancellation fee. They told me online they were going to bill me the whole amount of our stay (would have been more money this way) then they told me once I got there that they only bill for the 1st night, then the incidentals charge. Meh- it is not my fault my flight is going to be canceled. Elevators- The middle elevator out of the 3 was broken the entire time we were there. The wait times (trust me, I would have just walked if I was not 15 flights up) were crazy. There were crews working on them the entire time we were there, but how long could it take to fix? Smoking- There was some idiot who was smoking outside of their room ($250 fine) and nothing was done about it. I am allergic to cig smoke..I just prefer it NOT come into my room while we listen to the waves. ***The end: Overall, I really loved our stay and found the entire experience to be great. There were a few bad times/negative experiences with staff (breakfast waiter but this only happened once), but we were treated very nicely and had a great time taking their casino home and buying some new stuff for our house. We would definitely stay here again since my CONS are not that bad. I loved the service and the water each day by the pool was always served cold with a different type of fruit inside, yummy!! See you soon PR.

Evan M.

What an amazing hotel. I've stayed at a ton of Intercontinental properties around the world and this was one of the best. I was given an ocean view suite, which was beautiful. Recently renovated, it had a separate living room, bedroom, and two balconies overlooking the ocean. The views and sounds from the room were breathtaking. It's so nice to be able to wake up, roll over, and be looking at the ocean. The housekeeping did an excellent job each day too. The hotel property is immaculate. There are several onsite restaurants and bars, including the swim-up bar at the pool, and the beachside cafe. The resort has a huge lagoon style pool with a hot tub as well. Drinks are a little bit expensive at the pool ($9-11) but what would you expect. The beach is very nice, and there is an attendant that will set up some chairs for you. The casino is very small, with only 2 blackjack tables, one roulette table, and some slots. To drive to Old San Juan will take you about 10-15 minutes depending on traffic. It's definitely worth a visit though. This hotel is definitely one of the three nicest hotels in the area, and definitely worth consideration. I mean, just look at the pictures!

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InterContinental Reviews in Other Languages

Review Highlights - InterContinental

Interior is very modern, right on Isla Verde and walking distance to lots of restaurants and other hotels.

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The Royal Sonesta - San Juan - Our room, city view. Not a great view

The Royal Sonesta - San Juan

3.2(89 reviews)
0.0 km

Stayed at this hotel during spring break with my husband and kids, and we really enjoyed our stay…read more The grounds are beautiful, and it's within short walking distance to a lot of great restaurants in addition to the solid options on the resort itself. We specifically chose this property because it was one of the few with a true pool bar, which was a big plus for us. My kids had an amazing time between the pool and the small playground nearby, they were fully entertained. That said, like most resorts, the pool area fills up quickly and lounge chairs are usually claimed by around 8am. If you're not an early riser, it's tough to snag one unless you rent a cabana. It wasn't a big issue for us since we spent most of our time in the water anyway. There's also easy access to the beach, which was a nice bonus. I took advantage of the 24-hour gym daily nothing over the top, but definitely enough equipment for a solid vacation workout. I went early, so it was always pretty empty, though it started to pick up around 7-8am. The food was consistently great. We had lunch at the Aqua Bar every day and never had a bad meal. Drinks were also good, though some were stronger than others. I'd recommend skipping the frozen drinks if you're looking for a real buzz they were pretty light on the alcohol. Overall, a great stay, and I'd definitely come back with the kids again.

This was the typical touristy resort. There are no bells and…read morewhistles or hospitality specialist. The fool was standard American player. Average quality average taste. The rooms were a nice size in the amenities pretty standard as well. This is more of a laid back, middle age clientele . The only other drawback to the staff not being hospitality, oriented was the sand fleas. The food was better off the resort .

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The Royal Sonesta - San Juan - Bed and room set up

Bed and room set up

The Royal Sonesta - San Juan - Drinks .. delicious!

Drinks .. delicious!

The Royal Sonesta - San Juan - Aleli Breakfast Bar

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Aleli Breakfast Bar

Fairmont El San Juan Hotel - Bar area near casino/band

Fairmont El San Juan Hotel

2.9(528 reviews)
0.2 km

An Absolute Gem in San Juan - Wish We Had More Time!…read more We stayed at the Fairmont for one night after disembarking from our cruise, and our only regret is that we didn't book a longer stay. From the moment you walk in, the entryway takes your breath away with a massive chandelier made of thousands of pounds of crystal--it's easily one of the nicest hotels I've ever visited. ​The amenities are endless. Whether you're looking for a casino, multiple high-end restaurants, or lively clubs and bars, everything is right on-site. We spent a good amount of time at the pool deck, which was amazing. The pools are intricate and beautiful, featuring plenty of seating and convenient swim-up bars. We also loved the easy access to the beach, which was notably clean and very peaceful. ​As for the room, it was massive and spotless. The king-size mattress was incredibly comfortable, making for a perfect night's sleep. We are already planning our next trip to Puerto Rico specifically to spend more time here!

We booked the Fairmont for a Monday-Saturday stay through a friend of mine that's a travel agent…read more The first time we walked in the lobby, we were definitely impressed by the dark wood and beautiful chandelier. It definitely gave a classy vibe. The beach and resort grounds are beautiful too, with clean pools and helpful waitstaff. I only wish the rooms had been held to the same standards. My parents' room was ready first, and though we had booked for a king room in the main hotel, we both ended up getting free upgrades to the banyan bungalows due to "high occupancy". We noticed a slight odor when we walked into my parents' room, but shrugged it off, dropped our bags, and went to lunch at the beach club (which was wildly expensive might I add). While we were at lunch, it poured rain, and afterwards we went to the casino and then got the notification that the room for my husband and I was ready. We went to collect our bags that we had dropped in our parents' room, and we were greeted with an intense, undeniable sewage smell. Everyone got headaches just from a few minutes in there. My parents immediately called the front desk to send someone out and ask if they could switch rooms. The head of housekeeping came and was extremely transparent, saying this is a known problem and this room and one other at the end always get a strong sewage smell after it rains. Thankfully, they moved my parents into the poolside villas, but we were disgusted at the fact that they knowingly are putting people in that room despite it being a public health hazard. They also claim that the banyan bungalows are newly renovated, which was wild to us considering the smell and dirty rugs we had in both of our rooms. The poolside villas at least felt newer, however, there was mold on the ceiling above the shower and a musty smell that came through the vents when the air conditioning came on. My mom wasn't feeling well by the end of the trip from breathing it in every night, but no one felt like wanting to switch rooms again. There was little apology from the front desk when my parents switched rooms. Finally when they texted my parents asking how their stay was mid-week and my mom mentioned the inconvenience, they did provide a $100 credit which was appreciated. Our travel agent was appalled, as this was supposed to be one of the nicest resorts in Puerto Rico and she had even called the day before to verify our rooms would be next to each other and exactly as we had booked. Unfortunately, the first impression of our rooms just left a bad taste in our mouth. We tried to make the best of the rest of the trip and ignore the lipstick on a pig vibes that the hotel gave. While checking out, I caught a valet parking fee of $33 that was added on to our tab, which was impossible because we never rented a car and only ubered the entire time. Thankfully, they took it off without a fight. If I come back to Puerto Rico, we likely won't be returning here, which is a shame because we did enjoy the resort and casino itself.

Photos
Fairmont El San Juan Hotel - View from the beach

View from the beach

Fairmont El San Juan Hotel - Lobby bar

Lobby bar

Fairmont El San Juan Hotel

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Dreamcatcher by DW - Exiting

Dreamcatcher by DW

4.5(143 reviews)
3.8 km
$$

I had been dreaming about staying here for years and I FINALLY made it happen. As a vegetarian, I…read moream very grateful that this hotel exists. It is very close to the airport and everything else in San Juan. If you plan to stay mostly in San Juan you could get away with just ubering but we did rent a car. There is not lot but we had no problem finding street parking for the week that we stayed. We stayed in the Muse room. To be honest, this was expensive and more than I would have liked to spend but the hotel was so good it was worth it. You are a block from the beach and they provide beach towels and chairs. We did two beach days near the hotel and it was honestly perfect. The beach is amazing, very blue even though it's in the city. I felt perfectly safe walking around this area. It is technically in a gated community so it is very nice. Right outside the gated area are a bunch of restaurants. The food at dreamcatcher was also very good. They provide free coffee every morning and then pay as you go food from 8am-1pm. Everything I ate was very delicious. The menu changes frequently so if you see something that sounds good, get it! My favorite thing was the tofu huevos rancheros. It was incredible. They serve a dinner on Friday nights that was $65pp but we skipped to try some other things. The courtyard is also very cute, great place to get pictures and sit back and relax. I can't wait to come back. Puerto Rico has my heart!

Just do it! Super quiet and relaxing. Clean environment and hassle free. Love the ambiance and the…read morestaff!! Shower under the clean air and sleep in the simplicity of a room w no TV ... just good company

Photos
Dreamcatcher by DW - Handwoven hammocks to swing in and just relax in

Handwoven hammocks to swing in and just relax in

Dreamcatcher by DW
Dreamcatcher by DW - Dining area (indoors)

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Dining area (indoors)

Aire De O:Live - The O:Liv de habitat room.

Aire De O:Live

3.3(230 reviews)
0.3 km
$$

Great staff. Good rooms. Right next to the beach. Got umbrella and chairs I would stay here againread more

They really want to be a luxury hotel. It would never be that. The staff that works here at the…read morefront desk are absolutely clueless on how to run an establishment. The front desk remains unattended several times a day for the staff to run personal errands, And while they are there they are clueless and all makes up different things. For example: I arrived early and my room wasn't ready. They put my luggage in storage, and wrote my phone number down. " We'll call you once your room is ready" Approximately 1 hour after checkin, I approached the front desk. "Oh your room is ready." I stated I never got the phone call. Her response "Oh we forgot." Sent me on my way to room 905. About half hour later another couple with my group arrived. They were greeted with drinks and the red carpet was rolled out. The pool staff is obnoxious and rude. We was at the pool level patio, where we ordered food and drinks. After some food and 2 rounds of terrible drinks, he brought us all receipts and said 20% gratituities were added to each of the couples bill. (3 Different couples). Ok, we all laughed and said we was going to tip more than that anyway. His loss!Room was 905 was beautiful just like in the pictures, and a beachview. No complaints there. Wasn't in the room much. We actually booked 2 extra days. I was then notified that I must checkout at 12;00 and checkin at 4;00 pm.I actually requested to keep the same room as we had unpacked.. Again someone else said the same thing. I must checkout. Then I happen to see the midnight supervisor. told him the situation and said it could be done. He would have done it, but he said it has to be after 3am when the days in the system roll over. Of course I went to bed. I went back to the front desk that morning. After waiting 30 minutes for someone to attend, a young lady came. Told her everything, including what the manager said and flatly boldly said "He's wrong, You have to check out." I proceed to check out before noon. As it was getting close to noon, I started receiving text messages about a late checkout for an additional $150. My phone number is working now.I checked out and put my luggage in storage, and was reassured again that I would receive a call as soon as a room was available. About 2 hours after checkin started I returned to the front desk, was given new key bracelets. I stated again, I thought you was going to call me. Her response was a laugh and she stated "Oh I forgot." Now I'm in room 608, which was visibly much smaller. The closet was missing a glass door, And the bed was terrible compared to room 905. The sheet were even stained. Put the do not disturb sign on the door. Lo and behold. Heard a knock. Before I could answer, housekeeping was keying into my room. I asked what was she doing and posted at the sign, She stated "Oh sorry, I didn't see it" I think she was coming to look for something to steal. Also construction is going on. Every early morning guest are awakened by what should and feels like they are jack hammering through the building. There is a terrible smell, like a dead rodent or human down the walkway to. the street. And yes the hotel knows about it. All the employees cover their faces and noses when exiting the building. This is not luxury!

Photos
Aire De O:Live - Room

Room

Aire De O:Live
Aire De O:Live - Rooftop bar

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Rooftop bar

InterContinental - resorts - Updated May 2026

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