I stayed at the InterContinental San Juan from Friday - Monday. My entire stay was exceptional. We arrived too early to check-in, so the receptionist gave us some drink tickets and allowed us to enjoy the amenities. We truly did. We enjoyed some delicious Miami Vice frozen drinks. In the meantime we also enjoyed lunch by the beach. And started planning our weekend itinerary with Nestor the Concierge. I feel like every hotel in the world should have a Nestor! He is the true definition of hospitality. He answered every question and pointed us to the correct areas. Emily in the Front Desk was also a gem to work with. She kept us informed about our room status throughout the day. The club room is also fabulous. We enjoyed wine and snacks before heading out to dinner. I am already planning my next trip to PR. The General Manager should feel very proud having an amazing team like he does. read more

For entertainment, this place is a bit cramped, with minimal seating and low ceilings. Though, the band we saw on Saturday night was pretty good. We ordered drinks, the prices were pretty high--about 20% higher than the much nicer San Juan hotel next door. That was shocking. The bar has an outside with fire pits, so it's a good look. read more

InterContinental - Resorts Near Me - Carolina, Puerto Rico

Came here for a quick 4 days with a girlfriend and we had the best time ever... a little annoying on check in, the woman at the front desk was such a buzz kill and so rude. Our flight did get in very early and we did request an early check in, she was not nice or receptive at all... she said she would call us... finally at like 2pm, we walk back up to the desk and she's like oh hold on let me check and had something ... like, why did you not call us? You're annoying. I've checked in immediately at hotels like la concha and Condado Vanderbilt which are usually my go-to's... Room was pretty basic, nothing amazing... needs to be redone... I thought it was gonna be nicer? Whatever, we were barely in the room, out galavanting all day; drinking in the sun! The bartender at the pool, Pedro, was hilarious and def memorable from our trip... he catered to all of our needs and knew we wanted to have a good time! There is a Ruth Chris in the hotel but who the hell wants that when you can go get some authentic shit from thaaaaa streeeets! Don't get food from the hotel, over priced.. you can hit up market place across the street for breakfast for cheap! And do alambique (they're open for breakfast all the way until night time; empanadas and bartered mahi mahi), Plato's is ok; it's down the block if you want something quick, decent... metropol; down the block, food is good! HiJole; had the chorizo and chicken nachos, they were awesome... lupis; a bar that I def blacked out at Hahahaha; 38 ounce margaritas...los chamos arepas! Hit this place up; they have the best cachapas; thank me later... anyway, good area and it's safe over here .. good for family trip or just a quick girls/lover getaway! read more

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Fantastic place for special occasions. Great surroundings. Very convenient. Best con siege services. Pool and hot tub open 24/7 read more

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I travel a lot for business and I eat out a lot. But as you can see from my profile I don't write many reviews. But I this one had to be written. I am giving this hotel three stars because the island is still in recovery from Hurricane Maria. So, three stars is me being generous. The three stars were earned by the pool area, lobby bar and beach. My room, the cleanliness of the meeting rooms, the service and catered meals were all below par and deserve one star at the most. I was there for a conference and there was confusion with my reservation. The front desk staff was nice-ish...but seemed to be aggravated and inconvenienced by my issue. I have a long story I could share about how rude the front desk staff was to me about a mistake they made. At one point they demanded I bring my credit card down immediately even though I explained I was already in my pajamas. Here is a summary of my other concerns: My bathtub was filthy. The Clorox wipe I used (remember I travel a lot) to wipe it down was literally black when I was done. The carpet in my room was dirty and needed to be vacuumed. The carpet in the meeting room needed to be vacuumed twice. The breakfast provided to us as conference attendees was barely edible. I opted out on the second day. The towel rack in my shower fell down while I was taking a shower. Lucky for me I have good reflexes. read more

I planned a weekend get away for my best friends bachelorette. Overall the trip was wonderful due to the activities we did but I have stayed at numerous other InterContinental's before and by far this is the worst intercontinental I have stayed at. I booked the rooms based on the pictures on Priceline and their website. Which was very misleading. The picture of the bathroom definitely not what I got. The picture online shows an updated beautiful bathroom which what we got (for 4girls to share) was a small outdated bathroom that didn't look that clean and can't fit two people standing in there. I called front desk to inquire about it and they told me I was mistaken and all their bathrooms are like that. On top of that it looked like it wasn't very clean, the water doesn't drain in the sink and ends up pooling in the sink. I stood there for a few min pulling and pushing the drain to see if it was pulled up but it wasn't. My friend said she feels like she's going to catch something in the shower Bc it looked dirty and moldy. Here's the kicker... the first night house keeping didn't even bother cleaning our room. Second night they took half the towels away and only emptied out one trash can but left the other full trash can in the room and they did not replen our toiletries. So to make it clear we wanted them to take the towels we put all the ones we want them to take on the floor by the door and put the trash cans by the door area too. When we requested 4 sets of towels they sent us two bath towels for 4 girls. So I had to re-request the towels. Third night house cleaning took all the towels and trash but did not give us any new towels again or toiletries. So I had to call housekeeping again to let them know we didn't get any towels. I requested toiletries and had to tell them we didn't get any and we don't have enough for 4 girls to shower. I felt like I had to do their jobs for them. On top of that the bathroom didn't looked like it was cleaned throughout our stay. That put a damper on our weekend. The funny thing is u need to have your room key to get towels out of the towel storage, and there was a sign that said they will charge you $20 per towel if you don't return it by End of day. How were they going to track if you returned the towels each day or not. I asked the staff and they said only if they find it in your room will you be charged. The pro about the hotel- front door staff was very friendly and awesome, restaurant waitress was great! The grounds are beautiful but the bathrooms definitely need updating and housekeeping needs to do their job. read more

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I cannot fathom how intercontinental has this bad of a rating. It's a luxury hotel which truly lives up to it's name. The place is huge, beautiful, and very upscale feeling. There's an awesome pool and easy beach access. The staff are all overly friendly, polite, and helpful. The rooms are huge and quite nice. Everything is spotlessly clean and the decor is updated and classy. The bathroom was the only underwhelming aspect of my whole experience here just because it is on the smaller side. Rooms all have small (very small) balconies which overlook either the ocean or the "lagoon." I do admit, the lagoon view is pretty "meh." It's more of a view of the roadside with some water on the horizon. The outdoor and pool area is fantastic! They have a large pool with different sections including a waterfall, swim up bar and a hot tub. You can pick up complimentary towels, bug spray and sun screen from the cabana. There's another regular bar in back as well as ample loungers and seating. They also have a covered play area with ping pong. Finally, you can exit right behind the pool and walk straight to a nice stretch of non-busy beach. The hotel provides loungers along the beach during regular hours. After your dip in the ocean, there are outdoor showers and bathrooms near the outdoor bar to help you clean off. I'm sure that most people consider the biggest con of the hotel the food options. They have multiple restaurants on site, even a full Ruth's Chirs Steakhouse. I did not try any of the hotel offerings, but I saw from the menus that prices are crazy high. Personally, I'd just avoid the meh quality and super high price and skip hotel food all together. You can easily walk just across or down the street to the many restaurants in the area. I don't stay at hotels for the food, so this is not an issue for me. Self-service parking is across from the hotel and costs costs a daily fee which will be tacked on to your room bill. You do have in out privileges. You need to specify to the parking attendant that you are a hotel guest so that they charge you the guest rate rather than the hourly. read more

The Intercontinental is a beautiful hotel in a convenient location (10 minute drive from the airport). The hotel experience itself was average. Some pros and cons: Pros: * Outdoor Pool Area: awesome pool and hot tub open 24 hours. A pool bar allows u to be in the pool and order drinks at the same time. * Beach: also open 24 hours. Free chairs from dawn to dusk (umbrellas are 10$ a day). The water is the best I've ever been in! Beachside restaurant/bar and lots of locals walking up and down the beach selling empanadas or homemade sorbet. *Staff: most of the staff was very polite and accommodating. Room service was good. * Room: I know some people in other reviews complained about the decor of the room but I thought it was very appropriate for being in San Juan. Cons: * WiFi: hands down the worst WiFi of all time. Nowhere in the hotel was it consistent. Constantly went out or just didn't connect at all. * No Fridge in room: we liked to go out to eat most nights to try different Puerto Rican food. We would love to have been able to bring that food back but we weren't able to because there is no fridge. Instead there is a preloaded "mini bar" with sensors in them. If you take a soda out you're charged something absurd. Same with the candy and chips. Don't touch any of these items or your room will be charged. * Balcony: our view of the ocean from our room on the 15th floor was amazing, but the balcony is way too small. There are no chairs or tables on the balcony for you to be able to sit and relax while enjoying the view. * Bathroom: way too small. I've been in hotels for the same price and got a bathroom 3x the size of the one we got. The water in the shower never gets hot enough. * Taxis: DONT TAKE TAXIS! They're a complete ripoff. You will pay 25$ or more one way to a location 10-20 minutes away. We used Uber for all of our trips and had no problems whatsoever. You will have to meet the uber a block away from the hotel as they have blocked uber from picking you up directly at the front doors. This last note isn't really a con but I had to mention it because it's funny. The outdoor pool and beach area allows you to rent towels from a machine called the "towel tracker". You swipe your room key and it opens a door to clean towels. The sign says all towels unreturned by midnight will incur a 20$ room charge. However to return your towels all you do is drop them into a large laundry bin. I thought it was odd you didn't have to swipe your card again to return the towels, so I asked several of the employees how they know which towels are from which people. And they all told me with a straight face that every towel contains an electronic chip in them and that's how they track them. LOL! I guess they fool a lot of people with that line since I never saw towels from anyone left near the pool or beach. Overall the experience in San Juan was amazing but largely because of the places we visited and the incredible waters we were able to enjoy. The hotel stay itself was average. read more

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I've always wanted to stay at an Intercontinental, so why not in PR?? The facility was beautiful!!! You never have to leave the resort seriously. They offer 3 restaurants, a pool & Jacuzzi with swim up bars, they have a private beach. The pool & beach area were open 24/7 for our use. This was the best part of my trip! We'd party all night and then hop in the water late about 3am. The staff was mostly friendly. My only complaint is that the rooms need to be updated. For the expensive prices they should definitely have modern rooms. They also charge you a deposit of $100 per night, which is pricey in my opinion also. read more

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A little about my trip. This is my second time to PR. First time I stayed at the ritz with my boyfriend which we loved and would have stayed at again but they were sold out. This time I took my mom on her 50th birthday vacation. So I know how other hotels in the area operate and had something to compare to. So let's get right to the chase of the pros and cons of this hotel. PROS: -5 minutes from the airport. -beach, pool, spa and restaurants all located on the property. -In the center of San Juan which allows you to walk to the local hotels, restaurants & souvenir shops. -most staff speak both Spanish and English -HEAD concierge WAS THE BEST- probably the only reason I would consider this hotel as an option again is because of this man. Whatever they are paying him is not enough and he needs to train every single staff person on what customer service is about! - excursions can be booked right on the property and are affordable. -beautiful beach -beautiful pool -beautiful spa -provides beach towels and chairs. -decent bars -beautiful room views -Uber's to most places are between $3-10. PS: you can't take Uber from airport to hotel, you are forced to use local taxi which will cost you near $20. But going back to airport from hotel you can take Uber which will cost about $5. Old San Juan $10, local restaurants and stores $3 and Uber takes no more than 10 mins to arrive (on average I would say it took Uber 3 minutes to arrive). CONS: - poorly trained staff, with exception to the head concierge. I say this because staff (door man, front desk, bartender, housekeeping, maintenance, pool service etc.) only greeted us when they were first spoken to. Meaning that my mother and I had to speak first (hello, good morning, good night) before being spoken to. There was one night my mother and I traveled to the local store for some snacks. We were coming into the hotel with our hands full, not ONE doorman, left their post to help open the door, not one! MIGHT I ADD THAT GOOD CUSTOMER SERVICES COST $0 to a business, but helps make people want to come back! - our room had so many minor issues: shower head coming out of the wall. Cracked paint, rusted vents, pulled up carpet, etc.! they put us in a wheel chair accessible room which had no barrier between the shower and bathroom floor which caused water to leak into the entire bathroom every time we showered. Visible warn areas in the room and on balcony. Half way during our trip our phones stopped working and we were without phones for more than a day causing us to use our personal phones to call the front desk. (See pictures). - NO PERSONALIZATION: I called before we arrived to confirm our room and told the staff that this trip was for a birthday. I know many hotels that will put up balloons or a banner that says "happy birthday" or something. Even some hotels will offer something for free. But this hotel didn't do anything. Even something as simple as their front desk staff saying happy birthday would have went A LONG WAY! - last,but, not least and this I didn't weigh too much because it was partly my fault but it did leave a bad taste in my mouth so I will include it in my review: when we first arrived to the hotel the head concierge gave us a 10% off card to use at the property bars, restaurants and spa. Well of course we forgot to bring ours. We had breakfast on the property $54 dollars for 2 person buffet, might I add! Paid $103 per person for a massage. $20 for yoga. Upon check out we asked if a credit could be applied for the 10% coupon we forgot to use at these places. The answer was a sharp NO! There was no I'll try. Not even a "let me see what we can do." Just a simple NO! For such a large establishment I can't imagine that the $28 would've hurt them much. But the impression that was left with me really made a negative impact. Overall, I would consider rebooking the hotel for the view, the beach, the pool, the spa and convenience to local shops. However, I'm not sure my wallet would ever allow me to give this place another try or dollar due to the HORRIBLE customer service and subpar room conditions. Especially since there are other hotels literally right next door. Happy Yelping :) read more

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In a Nutshell: -The Intercontinental has EVERYTHING you want: excellent location, beautiful scenery, a large property w/ plenty of amenities & First-Class customer service. -This elegant hotel is a beachfront property and within walking distance to multiple stores/restaurants. -The oceanview room we stayed in had the basics, nothing real fancy to report. -Make sure you walk out to the back. It's very large and has a pool/ping pong area, an outdoor bar, big jacuzzi, creative swimming pool, towels, a Mediterranean Restaurant and several lounge areas playing music through outdoor speakers. -The bar in the main lobby has IPA on draft for you craft beer heads. -If you use Uber, please make sure you request AWAY from the hotel as their is some tension w/ the taxi companies. Overall, this hotel is recommended and I plan on coming back to stay again. read more

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I arrived at this hotel at around 11:30 p.m. and had a flight out at 8:42 the next morning so my stay here was going to be a short one. Quite literally all I wanted was a comfortable bed to sleep in, a fast WiFi connection to get some work done, and perhaps a glass of wine to unwind after a long day. On the evening I arrived in San Juan, there was a major fire at a power plant that knocked out power to much of Puerto Rico. During the cab ride to this hotel, most all of the surrounding area- street lights, traffic lights, apartments and businesses, etc. were all dark, save a few parking garages and better hotels here and there. I was pretty amazed (and appreciative!) when we pulled up to the Intercontinental and everything was functioning normally..All the lights were on in the lobby, the bar just off the lobby was busy, TVs were on and showing soccer and baseball and everyone here seemed oblivious to the fact that almost all the rest of P.R. was in the dark. Thank heaven for Intercontinental's generator power! It took a while to get checked in as there was only 1 person handling the front desk, though a manager did emerge from the back without helping anyone herself, and another employee went into the back during my wait here but again, didn't try and assist any of the patrons who were in line. Once I got to the front of the line, the woman working was friendly, helpful and even offered me a coupon for a free beverage at the bar, which was open until 1, but the amount of paperwork and signatures required to simply check in was a bit ridiculous, with 3 different pages requiring a signature - 1 of them required multiple initials and signatures before one could be checked in. My room was perfect - A king room with a small rounded balcony overlooking the drive coming up to this hotel with lots of uplighted palm trees and attractive landscaping. Everything was in good condition, the WiFi was free and fast and little perks like the in-room coffee maker, the dish of vanity items and sewing kit in the bathroom and the bedside alarm clock with iPod/iPhone dock were nice touches. I had a great nights' sleep here, with no noise at all from adjacent rooms or from the street in front, though it should be noted that the bathrooms only contain a shower, no bath tub, and there's no lip separating the floor of the shower from the rest of the space, meaning there's nothing to stop the water from running across the floor to other areas of the (large) bathroom. When I went to leave the next morning, the valet/bell staff opened the front door for me as I exited, and when I asked for a taxi to the airport they said "Yes..Immediately!" and they walked down the long drive to the main street in front to hail one, then rode with the taxi back up to the entrance of the hotel where I was waiting. Again, for what I needed during my stay here, which only lasted a total of about 7 hours, this place was more than adequate for my needs, and the fact that this hotel had power when the rest of the island did not was alone a huge bonus! read more

This has had to be the best trip I have experienced which most of it was because of the amazing hospitality from everyone here. Before I even arrived I had been in contact with Nestor, we were celebrating 6 years of marriage and wanted everything to be perfect. He had advised me he would decorate the room with roses and balloons, I was content with that. After speaking with him further he upgraded us to an ocean view room, which really made the trip, the views from the room are breathtaking! Checking in was my only gripe but it still didn't ruin anything. We quickly realized it may be a while, the hotel took out luggage and we decided to explore Isla Verde to find something to eat, we ended up at Mi Casita across the street, amazing food FYI (see my review). While we were getting food someone called us to advise us the room was ready and that they food us a fridge (there is only the mini bar fridge). The room itself was up to my standards, I expected worse from reviews I read but it was very comfy and clean. As mentioned the bathroom is a bit small but the fact there is a little vanity area outside the bathroom was perfect for getting ready. I mean you don't go on vacation to spend time in the bathroom anyway. The room was nice and spacious, plenty of room and there is a nice sitting area. Can I just say that I slept like a baby, the beds were AMAZING! The concierge was magnificent, I don't think I ever touched anything my entire stayed. Our room was cleaned daily without having to ask, there was a situation where a guest forgot to turn off their alarm so it was going on for awhile, I called the front desk and they took care of it immediately. Again, Nestor is wonderful, he helped us with taking the bus to get to places like Old San Juan and Casa Bacardi. The bus is a must, it is extremely safe and cost cents to travel verses $40 plus dollars to travel by cab. There are so many things to do here that you will never be bored, we loved the beach, there were tons of people but it was never crowded, there were also seats designated for the guests of the hotel. I will say the hot tub and pool area seems to get the large crowds, we went swimming at night, it was absolutely beautiful! The staff here made our trip one we will never forget, we are already planning on coming back next year as that's how amazing our trip was. I will say there is a $100 night incidental fee, it was never mentioned anywhere but I was aware from other reviews, just wanted to give someone else the heads up! read more

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Loved the location and proximity to the airport, right on the beach. Wonderful pool area that is open late at night. Nice lobby and dated, but comfortable rooms that were spacious. Friday night, music blared from the pool area until 130am! Asked if it was going to be quieter on Saturday night and was assured that there would be no music. Total BS!!!! Music beat its way up to my 12th floor room from 9p-1105p. The only saving grace was that it mostly consisted of 80s music and fortunately, I didn't go to bed until 1130. But it was infuriating! Some staff were great, but most were just OK. Loved the ocean view. The 3way lamps were annoying, as one must click every thing 3 times, and in 2 lamps, there were only 1way bulbs! There was no facial tissue in any of our rooms! I asked for some, none ever arrived. They wanted us to wear annoying plastic wrist bands to access the pool area and amenities. I refused to wear the band until I need to actually use them, no way I was going to sleep and shower with that damned thing on. There was no issue in getting a wrist band the evening I used the beach and pool area, but no one ever seemed to check that I had one on. Clever use of chip technology for the pool towels. Use your key to access towels, take what you need. When you are done, return them and the chip records the transaction. They charge for unaccounted for towels. ($20) Towels were clean and smelled good. Large Jacuzzi and pool with a few bars for drinks and eats. The beach was fairly clean, the water was nice. Small balcony-no chairs, sliding glass door. No fridge or microwave, but it did have a locked mini bar. Decent shower pressure, but annoying, hard plastic shower curtain. Marble and carpet floors. Lots of restaurants nearby, including Walgreens and a small shopping mall. A few blocks away was a larger grocery store. read more

InterContinental - Resorts Near Me - Carolina, Puerto Rico

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My family and I traveled to Puerto Rico last week for a family vacation. We originally booked the Marriott in Condado, but after one night there we decided to switch hotels to the Intercontinental to get a more resort-like atmosphere. The hotel is not very lively, and the area of Isla Verde is not great for restaurants and night-life (would recommend Condado if that is what you are looking for), but the pool and beach were absolutely beautiful. We had a very nice time, but honestly the hotel just misses the mark. There was no lobby entertainment and the balconies off the rooms were completely idiotic-with no chairs and barely room for two people to stand. Would recommend if you are looking for a quiet, low-key place and a beautiful pool. read more

InterContinental - Resorts Near Me - Carolina, Puerto Rico

We have always stayed at the Condado Plaza when coming to Puerto Rico, until it was too expensive to stay there and we found intercontinental San Juan. We will always stay here from now on! It is so much better and so much nicer and has a better view and is directly on the beach! Beach chairs and umbrellas are included in the resort fee so you don't have to pay anything extra to enjoy the ocean. And the ocean is incredible. They have a beautiful pool and pool bar ( which I wish was more in the Sun, it is all in the shade). The resort is large enough to where there's always a seat available. They supply towels and even sunscreen! Our favorite part was that there were 2 for 1 mojitos all day everyday. There is a young man who walks around making them for you right in front of you. We had Pedro and he was a blast! Even though I was going on a cruise, I was very sad to leave there. We stayed 2 nights and I could have stayed there all week. Goodbye Condado Plaza, hello intercontinental! read more

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OK this review might be long---but it will be worth reading! Came here in October for our Honeymoon, highly recommended by several co-workers. Stayed for 7 days, 6 nights. PROS: ============= Amazing view- The view from our 15th floor was great. We loved our ocean view room #1524,very nice Decent casino- This casino PAYS OUT! If you like to gamble, this place is for you --it was very small but all of the staff was nice. It appears this might be a "training" casino, due to some of the table dealers seemed relatively new. Not many .25 machines, many penny slots and a few new ones like Tarzan and Walking Dead (stay away from walking dead...doesn't pay out..ever). Staff- Each time I spoke to a staff member, they were very nice. Prior to my visit I emailed to concierge asking for a higher room ocean view, and for early check in. Both of which were taken care of. Our flight got there too early so we hung around a bit, and they called us at 2pm telling us we were good to go. Respectful and very nice staff. Room Service/Food- Great room service with really good food. The tip was also already included (%19) so if you want to tip more, you can. (Get the nachos) They even provided us with free Champagne and chocolate covered strawberries when they learned it was our honeymoon (awesome touch!). CONS: ============= Bathroom- Yikes. Paying for a large room like my king size bed, you would think they would make the bathrooms bigger. They were so small, and there were a few spots in the shower that were not repaired, i.e. cracked tile. Housekeeping- I have never seen worse house keeping in my life. Do not expect your room to be "clean" just look for some new sheets or your bed changed. I even one night did a "Test" and put empty bottles of shampoo on the edge of the bathtub, to see if they would throw them out/give us new ones...nope. I also used their crappy 1 cup coffee maker the first day, and made some hot tea. They never gave me a new cup, i had to call down and ask for one. They then never replenished the hot tea either. This is my biggest complaint of my stay. Swim up bar-Akua bar= Horrendous. We swam up for some drinks and were very hungry and wanted a snack since it was 95 degrees outside. We flagged down a guy that looked like he could care less about us or what we wanted. I asked for a water and a menu, he gave me my water did not ask my husband what he wanted then never came back to take our order. We waited almost 10 minutes. This bar is "divided" where half is in the water, the other half is a regular bar. There appeared to be staff that were only assigned to the regular bar portion, and now the swim up bar--therefore many people went unnoticed, and would end up just leaving like we did. They needed to staff the bar so that one person (at least) is assigned to the swim up area. Early cancellation fee- I guess I was just confused since I was told one thing online via web chat with IHG vs the front desk. Due to an upcoming storm, we were forced to leave a day early since JetBlue emailed us to tell us they might cancel our flight. So we were charged a $100 early day cancellation fee. They told me online they were going to bill me the whole amount of our stay (would have been more money this way) then they told me once I got there that they only bill for the 1st night, then the incidentals charge. Meh- it is not my fault my flight is going to be canceled. Elevators- The middle elevator out of the 3 was broken the entire time we were there. The wait times (trust me, I would have just walked if I was not 15 flights up) were crazy. There were crews working on them the entire time we were there, but how long could it take to fix? Smoking- There was some idiot who was smoking outside of their room ($250 fine) and nothing was done about it. I am allergic to cig smoke..I just prefer it NOT come into my room while we listen to the waves. ***The end: Overall, I really loved our stay and found the entire experience to be great. There were a few bad times/negative experiences with staff (breakfast waiter but this only happened once), but we were treated very nicely and had a great time taking their casino home and buying some new stuff for our house. We would definitely stay here again since my CONS are not that bad. I loved the service and the water each day by the pool was always served cold with a different type of fruit inside, yummy!! See you soon PR. read more

InterContinental - Beach - Resorts Near Me - Carolina, Puerto Rico

Not impressed. The area is terrible. Sure you have a couple other nice hotel/casinos to walk to, but that is it. The rest of the area is just anytown USA highway with fast food and chain restaurants - not relaxing nor vacation-like. Food options in the area are terrible. Old San Juan is awesome though, but to get there from here is $20 cab fare each way and be careful because with traffic (especially from cruise ships) it can take about 45 minutes. The beach sucks. It's small and smelly and the water or sand are not like other places in the carribean.. The hotel itself is ehhhh....it's ok. nothing groundbreaking. While I was there, service was very good (more on that later). Pretty clean and comfortable room, oceanview balcony was fantastic...nice little casino was fun, the pool is pretty fun and nice. The bar/cafe on the beach is pretty good...I would go there... big + for foosball and ping pong...I actually beat a 4, yes four (as in quatro) year old's ass in foosball at the request of his mother...I tried to let up, but the mom yelled at me and ordered me to kick his ass..apparantly the lil bugger had an ego and needed a little humility...not my finest moment. (although the mom was telling me before hand he would school me....and..AND..the kid totally spun the guys anyway...but I wasnt going to complain)..it was pretty funny though..the kid put two chairs together and stood on them and was pretty good and getting back and forth from defense to offense.. so back to the hotel..totally decent...but..value was terrible..sure i went at an expensive time, but the $500ish range for the room was obsurd.. based on my experience there, i would actually not return to that hotel or the area, to be honest... Now, more on the service issue...I was there during the huge blizzard in NYC, so I figured my flight was going to be cancelled...Being that this hotel would have charged me $800 to stay in my room another night, hotels.com it was for the nearest sh*thole. anyway, I spoke to the hotel and they said because so many people had an issue, they would let you reserve your room and if you don't call back to confirm it, they would automatically cancel it (say you actually got on your flight)...i thought that was really cool and accomodating..... flight was cancelled, winded up staying at nearby dump...a couple weeks later i checked my CC bill and they charged me for that night! i figured it was a mistake...after calling them and talking to like three people who refused to take the charge off and totally reversed their story..messages to GM went unreturned, and even corporate sent me a BS email back...i disputed the charge with my cc company and put that to bed..but...was very dissapointed in the hotel for taking advantage of people in a tough time and screwing them like that...adn their corporates lack of customer service..based on that i personally won't go back to Intercontientals anywhere...but that has no influence on my review of the place...even without that...my experience at the hotel and area was ehh, not so great.. read more

What an amazing hotel. I've stayed at a ton of Intercontinental properties around the world and this was one of the best. I was given an ocean view suite, which was beautiful. Recently renovated, it had a separate living room, bedroom, and two balconies overlooking the ocean. The views and sounds from the room were breathtaking. It's so nice to be able to wake up, roll over, and be looking at the ocean. The housekeeping did an excellent job each day too. The hotel property is immaculate. There are several onsite restaurants and bars, including the swim-up bar at the pool, and the beachside cafe. The resort has a huge lagoon style pool with a hot tub as well. Drinks are a little bit expensive at the pool ($9-11) but what would you expect. The beach is very nice, and there is an attendant that will set up some chairs for you. The casino is very small, with only 2 blackjack tables, one roulette table, and some slots. To drive to Old San Juan will take you about 10-15 minutes depending on traffic. It's definitely worth a visit though. This hotel is definitely one of the three nicest hotels in the area, and definitely worth consideration. I mean, just look at the pictures! read more

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I had a hard time deciding what to rate this place as. On the one hand, I've stayed at some really chic, modern hotels in San Juan (e.g. La Concha) and this is not one. That said, it is very elegant and nicely done and still makes for a fantastic experience. They get the 1-star on principle because they add a silly charitable donation into your bill at the end of your stay without permission and you have to go to the desk or call them to get it removed. In my opinion that is the worst kind of shady and despite my affinity for IHG I will not allow the hotel more than a single star while that practice continues. That out of the way, I am an IHG Platinum member and they recognized that at check-in with a respectable upgrade. They also sent a fruit tray and some bottled waters to the room on our last night which I thought was a nice touch. (I stayed here last month and it was just a basket with fruit, so I'd say this was a little nicer than that and even had some sliced oranges!) Things I especially liked: * The Mojito Cart and happy hour specials with 2-for-1 mojitos. At $12 the price outside of happy hour is a little ridiculous for my taste, but at $6/each before 5pm I'll take it! * The swim-up bar in the pool is open from ~11am-6:30pm I believe. Also very clutch as a way to relax and enjoy a drink in the pool. Obviously you can bill it to your room so you don't need to carry payment methods with you * Oversized hot tub is great if you are with a large group (or want to use the hot tub when a lot of other people also want to use it.) I think we counted 15 people comfortably in it and not getting in each others' way. * Casino staff is friendly about explaining the games. It's not too crazy in there but still enough to get the adrenaline rushing. Also, QUIT WHILE YOU'RE AHEAD! * The area of beach they're on is really nice. The sand is perfect a little higher up for getting between your toes, and closer to the water for sandcastles and running on. * Plenty of staff all over the place. We were there 3 days and must have gone in and out 15 times and never once had to open the door for ourselves. I don't think there was really anything negative about our stay other than the "Shelter in a Storm" donation that they added without permission. read more

The first thing I want to say is the valet and front door staff was terrific, this is where the compliments will abruptly end. The rest of the experience sours very quickly from being ignored by the rest of the staff, to being restricted to the certain parts of the hotel due to there being special groups to come in. That paying guest that were there before and after the groups being restricted from the pool play rooms to being directed away from direct access to areas that were sold as ammenties to the hotel. There has to be a way to continue to offer the same level of service to all paying guest regardless of the events that the hotel takes on, in my case a 5 day stay meaning I was there before and after the event party. The above mentioned are my personal complaints that may not have an affect on future guest or influence your decision to choose this property in either way. The advice that I would give to any future guest be very vigilant in monitoring your bill during your stay and have a very clear understanding of what the hold process, the property uses your card at will with constant authorizations without any notice or forewarning or offering the opportunity to make alternate arrangements. The fact that anyone can authorize your card at anytime is disturbing considering that hotels and car rental companies holds take 7 days to released back to your available balance is disturbing. The part that prompted such a negative rating was the fact that the hotel attempted to charge for mini bar purchases that were not valid this was done during my stay I asked about this and was told this charge was not on my bill after a staff member there was some reason for him to check the mini bar day 2 of my 5 day stay. I explained to the front desk that I have never opened the mini bar and they confirmed that it was not on my bill the bill shows up on under my door with the charge on it, I go down to the front desk and address this and the response from the person at the desk was as if they were doing me a favor never apologized only made it as if they had credited it to me as a favor or in her words "for my convenience" I explained no it's for accuracy,as you can tel from this review I was not happy at all. During this stay I've have paid for valet, at breakfast here every day during my stay here, why I would lie about a beer to my bill to walk away from the desk to notice that a 3rd authorization has been placed on my card the 2nd one just earlier in the day however no additional charges made against my room no additional need for an additional authorization to my card. In summary the front door staff excellent group of people and it presents itself as a wonderful place beautiful setting however like at Disney once you see the chain smoking Mikey Mouse once he takes off his mask you see what's behind the curtain, the property has shown what's behind its curtain and it's not pretty. read more

Highly recommend. Why? Great property. Great location. The staff is well educated, friendly, attentive, sincere, warm, and make u feel right at home. The room. Stayed in the tower since we wanted the ocean view. Could have stayed in the club rooms but chose the tower. Elevators worked like a charm. The view spectacular. The room updated and super clean. As a matter of fact the entire hotel was spotless. My wife the critic was delighted. The breakfast buffet, was great. I can't believe those critical reviews by some reviewers. I rate this buffet with the best. Take it from me, while on the job thru out the years I've done some traveling and have stayed in 4 and 5 star hotels in ie New York, Cuba, central and South America and I rate this one right up with the best. Service , presentation , quality , selection and cleanliness. A+. Hotel security was top notch . Professional and attentive. My praise to all and especially, Elias Santiago, Belgice Jimenez, Felix Garcia, Amy Martinez. How can I forget Nestor Colon. You are a true professional. My hat is off to you. Ms Karoline Montoya is a charm. Very attentive and pays attention to detail. You made our day! Looking forward to returning next year. read more

InterContinental - Island time - Resorts Near Me - Carolina, Puerto Rico

Such a noisy hotel! Once the maids get going with cleaning at the break of dawn, forget trying to sleep. It also sounds like a rave is happening outside with all of the noise from passing cars. You can hear everything from the rooms above and next to you. We spent one of our mornings listening to a room full of guys partying. At 9 am on a Monday. Every door slam echoes through your room and every hallway conversation is one you involuntarily become a part of. When we checked in, Irene helped us. She shouldn't be in the service industry. She was SO rude. And not only to us, but to everyone she helped. Hands down the rudest person I've dealt with at a hotel. She treated us (two honeymooners) like we were idiots and the biggest inconvenience. Mind you that we asked zero questions. She also didn't listen to a word we said and then acted like it was our fault that she didn't hear us properly. She kicked our stay off on a bad note. She deserves to be fired! Our room also had a really musty smell and feel. Everything felt wet constantly. The only bright sides to this hotel are the breakfast and pool. Both are great. We definitely wouldn't stay here again though. read more

This hotel is absolutely not a place you want to stay pillows are completely uncomfortable that is uncomfortable and they overcharge you for everything I'm not one to complain I might've spent two days" out of seven in the pool ‍ that I was here the bill was $1793 .00 for accommodation fees every little thing you did they charge you including parking your car and I can except parking most places do that. I would call it creative billing and the hotel is outdated the bill was ridiculous . read more

InterContinental - The balcony of your room - Resorts Near Me - Carolina, Puerto Rico

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I stayed here on a recent vacation and my only complaint was there wasn't very many people my age until the weekend. Beach front, pool side bars, giant pool w/waterfall, respectful & friendly staff, large clean rooms and something going on almost every night of the week. burger king, subway, a chicken place, and a souvenir shop are just across from the hotel. There is a little market about 2 or 3 blocks down where you can buy booze. Just above it is a cell phone repair shop in the event you crack your screen or get water damage. My only issues, jet ski's (on the beach) are $80/half hour, most of the cabs were cash only, breakfast via room service was rather expensive, and the poolside bar was not that quick. friendly, but not that snappy. All in all, good place to stay. Definitely caters to an older crowd (50+) during the week and the younger people come in on the weekend. Lots of couples there so if you're flying solo make sure to be social. Most of the people were pretty cool that i talked to. read more

Just got back from a six-day stay and we really enjoyed our time here! The location is wonderful.... 10-15 minutes from the airport and 15-20 minutes from Old San Juan. Be sure to get an ocean view room as high as you can. We stayed on the 12th floor and it offered a great view. The grounds, pool and beach are well kept and beach chairs and towels are free for hotel guests (you need an arm band daily). The staff was friendly and helpful, especially the doormen! We found the hotel dining to be surprisingly good, albeit a tad pricey (see my separate Yelp reviews). I would recommend this place to anyone going to San Juan! For the sake of constructive criticism, I do have just a few suggestions to improve on future experiences. Check-in should be expedited. We got there at 4:30 and our room wasn't ready until 6:30. Staff took 10-15 minutes with each guest and there was usually only one person at the counter. Also, guests shouldn't be charged to use the cabanas by the pool. There should be a sign up sheet or something for you to reserve the cabanas for a certain time frame. They remained empty/unused nearly all week and I think people would buy more drinks and enjoy themselves more if those were free to guests. Our room (1202) could use a bit of maintenance as our door had to be slammed shut each time. These are just a few improvement suggestions, but overall this place is a good value and worth a visit! read more

InterContinental - View from room 1202 - Resorts Near Me - Carolina, Puerto Rico

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Very good stay. Staff super friendly. Lot of sharing about living in Puerto Rico. Nestor head concierge with his love for Puerto Rico was the best guide for all the amazing activities we did on the island! Will be back for sure! read more

So far not a great experience. Given hotel room key for a room that was already occupied and I walked in on people because my key given to me worked. Originally staff was apologetic and was working on another room that was going to be ready in 2 hours. Hours later and several times waiting on a line at main desk still no room. After my 3rd attempt the rude front desk lady told me to get on a 4 person line. I had enough and asked for a manager. Surprisingly when she checked now the room was ready. Rough start to my stay but will update as it goes along. *on a positive note guys who handle luggage were really nice and helpful and the drink at the pool was perfect! Really hoping for improvements. read more

InterContinental - Nice pools and swim up bar. Easy access to private beach - Resorts Near Me - Carolina, Puerto Rico

Not much to say other than love love this hotel! Never fails me. Staff is always nice and polite, rooms are freshly renovated and spacious with great view. Carlos hotel manager is friendly and always walking around making sure everything is smooth. Pool is clean and drinks are life. Will be back soon! read more

This hotel is beautiful. Ocean front views and lots to do on-site. We took our kids, and between the beach, pool with waterfall and jacuzzi, and the "game room" area (ping-pong, football and a pool table) they didn't want to leave the hotel. I personally enjoyed the passion fruit margaritas which were delicious!! Pedro at the outside bar was incredible. He made them perfectly! I can honestly say working in the hospitality industry myself, employees like him are one of kind. During the storm (beryll) we had to sit under the covered area of the outside restaurant and he kept getting rained on to come over to us to make sure we had our drinks filled and check on us. If you stay at this hotel, visit Pedro Akva at the bar. You won't regret it, his drinks are the best and service is truly wonderful! Try the red passion margarita and the passion fruit margarita! It's a must! Housekeeping did a wonderful job keeping the room clean each day... especially Maritza Gonzalez. With 4 kids and a beach that brought back a lot of sand, she really had her work cut out for her but she did an incredible job. The lobby bar, gift shop and numerous restaurants were a huge plus! This hotel was very kid friendly and very conveniently located to everything. The bellman were friendly and helpful in getting us taxis and storing our stuff. The front desk agent that checked us in (initially) was great and friendly and gave wonderful suggestions (I wish I would have gotten her name). As much as I really had a great experience, I do have to say that the breakfast in the restaurant was probably my least favorite part of the trip. They advertise a special, but when I went in with a party of (9), thinking I'm getting a $7.99 meal, the server only gave us the option of the $27 breakfast buffet, $19 for kids. We asked for an a la carte menu and he said they didn't have that. He never offered the special. My husband asked about it twice in which he seemed annoyed. We let all 5 kids get the buffet and the adults got the $7.99 eggs bacon and potatoes special. The special came out cold and so cold that the eggs were inedible. The bacon practically raw. My friend asked for hers to be heated up but I was already turned off from the unfriendly server (who never offered us any drinks) and cold eggs. The kids got their pancakes off the buffet and they were rock hard. We spent almost $200 on breakfast and no one ate. If you want breakfast, go somewhere else. They have numerous places within walking distance where you won't get an attitude, the food will be hot, and you can pay a quarter of the price. Other than that experience, everything else was top notch! I would stay here again in a heartbeat! read more

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I've stayed at the Intercontinental in Fiji June 2018 and in Moorea, Tahiti January 2019 but my reviews for these 2 vacations were removed because they weren't compliant with Yelp's review policy apparently. read more

I didn't think it was possible for a hotel that bills itself world class to be more unprofessional. This hotel charged more than $35 for a resort fee. Let me tell you what you get for that "resort fee". A tiny room with a queen sized bed, a neglected bathroom and a mini-bar that would make Bernie Madoff proud. What you don't get is carpet (just the concrete and furring strips with plenty of exposed nails). Be extremely careful with the snacks or drinks because if you so much as bump it, your room is charged (for your convenience of course). Feel like a beer $7.50. Coke - $5. But hey that's a bargain... for a mere $28 you can have a piece of toast, coffee and glass of juice. Oh, I almost forgot, for your $35 "resort" fee you also get a toilet that is cracked and runs constantly until you jiggle the handle, a sink that should have been snaked years ago and a slightly pungent mildew smell. If you do decide to use the fridge to cool a drink you bought elsewhere, feel free, the hotel will restock their unused over priced drinks for a small $15 restocking fee. If you have to use the bathroom at night, be sure to turn on a light or you will likely trip over the raised tile that would be at the right height except there is something missing...hmmm what could it be...oh yeah carpet and padding. What a rip off. Also, the CVS one block away sells the same liquor at 50% below the hotel shop. Not having carpet should have made it easier to spot the bright blue peanut M&M on the floor next to the trash but why vacuum dirty food off the floor. If you have to stay at a hotel in Puerto Rico, stay anywhere else - Maybe a Marriott. At least there your resort fee entitled you to use the mini-fridge to chill a bottle of water. The Marriott doesn't have carpet either...but the did lay down some relatively attractive tile. It's not all bad, though, the hotel tries to sneak in a dollar a day for you to voluntarily contribute to the rebuild PR fund they administer. I have an idea, instead of charging me an extra dollar for your altruism (for my convenience of course), why don't you take it out of my so called resort fee. read more

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I enjoyed my stay here. Very relaxing. read more

InterContinental - Resorts Near Me - Carolina, Puerto Rico

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Absolutely recommend. We had the best time at this hotel. The staff was awesome. The food was delicious. The rooms were elegant. The spa was amazing. The bar drinks were yummy and worth the money. Puerto Rico is very expensive. In comparison to numerous Mexican resorts The Intercontinental held its own and then some( just had a higher price tag). The country is very clean and per the taxi cab driver, there are very few Puerto Rican on the street asking for money.(everyone works he said). We will go back for the infamous Mofongo for years to come. read more

InterContinental - Plantain chips with "House" sauce. - Resorts Near Me - Carolina, Puerto Rico

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Here on a business trip. No complaints about the place. The AC is blasting cold in the room. The rooms are recently updated to be very comfortable. The bed is a little slice of heaven. For the price of the breakfast buffet at $28, I would expect more selection than the few hot items, few fruits, 2 juices, cereal, yogurt, and assorted pastries. If possible you should probably pass on the breakfast buffet. The internet is a bit slow, especially during peak use hours. That does get a bit frustrating. The gym could also use a face lift. More machines is not better. Wish there was a stretching/mat area. Also, it could use more free weights and less weight machines. The staff is friendly. What really made my stay memorable was that after a long day working, I come home to find a fruit platter, bottled water, and a hand written note thanking me for my stay. It's always the little touches that go above and beyond that make certain hotels stand out. read more

No. Just no. Don't be fooled. The place is dirty and very poorly run, and I'll tell you why. I'm finally getting around to reviewing after staying here in June. I hopped to different spots on the island to visit my family and friends and stayed at this location twice during that time. The first time, we were given a "club" room. We booked on-the-fly using hotel points since we rack up a TON, (and plans to stay with family fell through as they were very sick). Absolutely immaculate. Little room, but perfect for the night. The staff was great checking in and the bellhop service with bags to the room was very courteous and friendly. The room is 1st floor so you literally walk right out to the pool area, to the beach, then can head right back to your room from the patio. Also, the club lounge area is 24 hour with coffee, tea, snacks, and you can get breakfast and dinner there. I was so excited to stay again a few days later. I didn't even mind that I had to park my car across the street. Boy, was I in for a shock later! We check in and the place is SWARMED with kids. Clearly a prom or similar function was taking place. The same very sweet woman who had checked us in just days earlier was there and she apologized for the commotion but assured us that we'd be on a high enough floor not to hear the party below. When you're traveling quite far to get away and enjoy vacation, luxury (this is a 5 star, 4 diamond place), and relaxation, you're supposed to get what you pay for! It only got worse when I saw the room. It was filthy. The linens had stains, the floor was very visibly soiled, and the vent had black mold. 100% unacceptable. I call the front desk and they told me the would charge me to change rooms! NFW! My husband and I took video and pictures of the room, went downstairs and asked for a manager. The manager gave a half-hearted apology, didn't care about the video or photos, and reluctantly gave us a new room. We get keys to room #2. Someone had already been there!!!! We walk in and see a drank water bottle, opened used soap in the shower, and another room number written on the pad by the phone. Clearly, someone came in the room, found it to be unsatisfactory, moved, no housekeeping was done, and then the room was assigned to us. I'm livid at this point. I go back down to the front desk. The same manager snapped back at me and told me it was out of her control and not her fault because she's not housekeeping staff. Wtaf?! No apology. I told her my grandparents' house out in campo was cleaner. I demanded another manager, another room, and an upgrade for the trouble. At that point, she said another manager wouldn't be necessary, and she'd take care of it. We get "upgraded" to room #3, a club room, but it's not on the 1st floor. I didn't care at that point; I just wanted a clean room. Room #3 is exactly the same setup as #2, just on a higher floor. It was clean so my husband and I accepted it and returned the old keys. While on the lobby level, I try to go to the club area to get a coffee. My key won't let me in. Back to the pissy manager woman! She tells me that we're not club members, so we don't have access to the club lounge area. I'm fuming. Not only are we staying in a club room, but we were "club members" just days ago! I showed her our hotel membership and status, and she said our high status with the hotel chain did not grant access to the club lounge. It was like the twilight zone. It made absolutely no sense. We stayed here for the final 2 nights in PR (close to the airport) and this place ruined my vacation. I will never stay here again and would warn anyone and everyone to do the same if for no, other reason than the concern for sanitation as the housekeeping staff (and managers) clearly dgaf. Will attach photos and video if I can. read more

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This is a fantastic hotel and odds are that you'll be very happy booking a room here- with a few considerations. * book an ocean view. It's an amazing unobstructed view to the ocean. The city view is actually an airport view and it's terrible. Why bother. * the hotel is within 5 minutes of the airport. Cab is $21 to downtown and there is a valid option. Parking is $25 a day- we did that and drove downtown. We also used the car to drive to El Yunque for the day, which was awesome and well worth it. * skip the restaurant. We had breakfast here and it was really terrible. We opted to stay in the hotel to eat the first day thinking it would save time. Wrong. It took 45 minutes for the kids to get pancakes and yogurt. We spoke to the manager after and he apologized. He took the meal off our bill and encouraged us to get the $25 buffet the next day. The food was ok but not great. Clearly the kitchen is not focused on food quality. If you can't get breakfast right- you have issues. If you can get a room with breakfast included- ok- otherwise skip it and head outside. Overall a great experience with one bad mark. read more

InterContinental - Resorts Near Me - Carolina, Puerto Rico

Rosa at the front desk made our stay extra special with her friendly demeanor and wonderful personality. We felt welcome by her and she provided many great restaurant recommendations. The hotel was clean and the room was spacious, with a beautiful ocean view. The hotel is located conveniently close to good restaurants and a clean, fully stocked CVS. Would definitely stay at this hotel again! read more

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This was our second stay at Intercontinental, and it was great as the first time. we stayed from 6/22-6/27, We enjoyed all the amenities the hotel offered. The hotel is newly renovated and I like the changes to the hotel lobby and rooms. They did not renovated the bathrooms, which really needs to be updated. There is beach access from the hotel, there is someone on the beach that will get a lounger and umbrella for you. There is a ($10) charge for using the umbrella. This time we rented a jeep and explored Puerto Rico we went to Ponce and Rio Camuy cave park. We used the parking lot across the street, you can get a guest pass from the hotel to leave in your car. We are not big drinkers so can't rate the bars and drinks. We did eat at Ruth Chris steakhouse and it was awesome experience. Worth the money. On June 23rd, it was Noche de San Juan we enjoyed the festives on the beach and hotel. We got to learned about one of PR traditions. It was a great! Staff: I want to thank the staff for being so friendly and helpful, especially Coraly (s/p) Odalys front desk, Kenny, Ray, Josue -Bellman, and Belgica - house keeping. Overall: Great relaxing stay to celebrate my graduation and I will be back next year. read more

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Very nice hotel in a good location. The low rating is two fold. The staff in the lobby bar was very rude to me and my friend. Not impressed. Further, the prices for everything in the hotel are outrageous. Two club sodas cost $7. The best be is to save you money and buy beer etc at the super market across the street and have breakfast and dinner at Mi Casita across the street. Further, the staff harassed us for bring food from outside into the pool area. I suppose they want you to only spend your money at the hotel. Further, we were harassed for having our own beer. For a Caribbean designation, they sure have adopted the prices from New York City and the liberal policies of Oregon, California, and Washington regarding personal choice in consumerism. Don't eat at the hotel or buy their expensive beer ($10+) read more