There is usually a small wait at the A-24 Lab due to the number of patients, but the process moves…read moreby smooth and quick for the most part. They open at 7:30 a.m. so if you're an early bird I'd advise to get there way early before they open. I got there 10 minutes prior to opening there were already at least 20 people waiting. The line will move fast, but just something to know. I was there to get a routine blood draw and it only took around five minutes when I went back to the draw station. I warned the nurse drawing my blood that I have small veins but after a couple minutes she was able to find it and get what was needed. She was very patient and used 100% care taking my blood which I appreciate. I've been a Kaiser member for almost 10 years and always experience quality care from the staff.

KP - You have continued to fail me on a regular basis. Instead of giving me a new Psychiatrist when…read moremine retired, you had someone refill prescriptions, then sent me to the damn Pharm D who was quick to try medications, LOTS of them, and I had the pleasure of side effects of tapering off SSRI after SNRI (I hope I you never have to taper off Cymbalta). I told her every visit that i didn't want to talk to her again, but she kept calling, as no o n e would give my the care I am entitled to. I can safely say I've spent at least $20k on visits to a therapist and psychiatrist outside of Kaiser (this teaching psychiatrist had me on the right meds within days... That doesn't cover the cost of Rx that Kaiser wouldn't pay for and still won't. My sleep apnea experience was traumatizing. I went to my appointment and they called a large group of people and gave us clip boards and told us to follow them to a conference room. I stood outside in the hallway as there were too many people. I had a panic attack, dropped my clip board and ran to my car and sobbed. They called me and asked me to come inside and they would meet me individually. Of course course, it was my fault because I didn't specify a single appointment. They told me CPAP was the only thing that would work for me. He said this works well for 90% their patients. I told him specifically I can't sleep with something covering my face. He handed it to me and told me he promised it would work. I didn't touch it and said "if you have no intention of listening to me, I'll find someone who can. His demeanor changed somewhat and all of a sudden there was an oral appliance. They also said weight loss could help, but they are unwilling to offer any service to you. My podiatry experience started terribly. I was shunted to PT. I told them the exercises are hurting more than helping. This goes on for a while and I suggest imaging and to meet with a podiatrist as it has been going on for a while. I told that sh!tty doctor to send the referral or I would start making complaints, as the squeaky wheel gets the oil. They put one ankle in a boot. It felt good for a couple week. Next, a year latter, I told Kaiser that I needed a new and competent podiatrist (and that I was still considering reporting the previous podiatrist to the DCA). Kaiser Permanente is great if your young and healthy! They did help me significantly when I had a stroke (medication related). Though, it would have never happened if Kaiser wouldn't have dropped my psychiatrist and said "too bad." Protect yourself! Fight for yourself! You are just a $$$ to Kaiser (look up their profits, not bad for a supposedly nonprofit organization). Be Safe, Ben, RN

Currently at a 9.5 hr wait in the ER after being told to rush here by the doctor. Ridiculous.read more

I stopped by Kaiser Vacaville for some blood work. I originally made an appt for this morning,but,…read moreoverslept through it. I decided to stop by when the rain calmed down a bit. The lab is located on the 2nd floor, station A24. This is for walk ins only. If you have a lab appointment, the sign will redirect you to A11. This Kaiser lab location has you take a number ticket and wait for your number to be called by reception. From there, reception will verify your info with your Kaiser member card. Once done with reception, I found a vacant table to sit until my number was called by the lab staff. I didn't wait long before me number was called. The lab tech that helped me was friendly and was really great about getting my blood (I have very small, tricky veins that love to move when poked by a needle) after the second try (You guessed it, my vein moved the 1st time). I was done in no time. Although the process was quick, it would have been faster if I kept my appointment. There was a lot of other patients waiting in the lobby when I arrived and kept coming as I was leaving. I would love to dsay I won't be back. But, most likely will be for my healthcare. LOL. Till next time Kaiser!

Terrible service from customer service to doctors and management. The so called "Dr" Sharma and so…read morecalled "supervisor" Ada Meda, who tried to escalate the situation instead of making up for her and her staffs' mistake and provide a solution, will be held accountable to the fullest extent of law

Dr. Lerias never sent prescription to the pharmacy. Staff was unable to assist with getting…read moreprescription. Dr. Lerias sent a referral to a specialist over an hour away which was inconvenient. Turns out the specialist is not accepting new patients. It was a huge waste of time. Now I'm unable to get anyone on the phone from the referral department to get a new referral.

Great staff and service. The service is excellent, I always receive a call the next day to follow…read moreup on my health.

Very nice , clean , & efficient. Staff were great and made me feel comfortable and confident…read more Procedure went by so quick and everything went well from start to finish . I would recommend the location and business.

Compared to the Fairfield location the staff here are helpful and very nice, The PA Samantha(Sam)…read moreis the sweetest and I would definitely recommend coming to this location they are very active with their timing and try to get you in and out.

I have been living in this area for 40+ years having come here via the USAF. During this time I…read morehave had open heart surgery, various emergencies and medical needs that have been addressed by this hospital network. I have been treated respectfully and with excellent knowledge and skill by most of the doctors, nurses and staff. I think it's ridiculous to give any organization one star because one person out of the hundreds who helped you back to health was rude or it took some time to get you seen. You have no idea what they were faced with. People are so entitled these days. I wouldn't be alive if not for the hard working people at this hospital. I can't give a higher recommendation than that. Rob H.

i had a hip replacement 2 weeks ago . Dr Brooks was my surgeon . I was admitted into the new…read moresurgical joint replacement center . My experience there was excellent from the admit department to the pre op room and recovery room. The nurses , all of the staff and especially my surgeon Dr . Brooks and his assitant Dan , the anesthesiologist .. i was treated with so much care . My recovery has been so excellent . I struggled with severe pain for 2 years and now I'm having no pain , my surgical site pain is minimum and tolerated . I had my staples removed today , walking into my surgeons office with the walker and in no pain was such a blessing ! Thank you Dr Brooks for all You have done . I appreciate your expertise you are an amazing surgeon ! Thank you Beverly C Vacaville Ca

This is the worst ER I've ever been to. I'm moving out of Vacaville because in emergency…read moresituations I can only be taken here. They are rude, they don't listen to you and I was shut in a room for 12 hours with very little check in. When I would call on the light they would yell at me deaf is deaf I'm not dumb I have cochlear implants. I knew when the ambulance came it was going to be bad. I had no idea it would be that bad. This is not my first, 2nd or 3rd experience with Vaca Valley. 3 months ago I ended up in a coma.

Since my daughter's primary care physician did not have any availability when needed, my husband…read moreand I scheduled an appointment for her at this Walk-in Care Clinic, since they unfortunately do not have one in Fairfield. Upon arrival, we were greeted and checked-in by the staff at the front desk, who seemed friendly enough. Since we arrived quite early, we had a little wait before being called back to be seen. We are pleased by the overall quality of care that our daughter received here. The medical assistant and nurse practitioner who saw our little one were friendly and excellent with our daughter. The nurse practitioner was knowledgable on the various illnesses currently going around and prescribed the appropriate medication for her. Overall, we are thankful that there are walk-in care options when primary care physicians do not have any availability for that given week. However, walk in care unfortunately does not see all types of patient complaints. If you have a sick child, this is definitely a viable option though.

I wouldn't recommend coming here with a pretoddler. The staff were all very friendly from frontdesk…read moreto nursing. I brought my 2 year old here and I could tell that the provider doesn't typically see little ones from the way they did their exam. I guess ultimately I got what I wanted and the wait wasn't long due to only a few people waiting. I'm just saddened by how poor our medical system is from my regular clinic not having access to take us and how urgent centers typically use midlevels to provide care. I think Northbay urgent care might be better but more busy.

I've been to this urgent care 3 separate times now for myself and my kids and every single time…read moreit's been an amazing experience! The staff is so sweet, they're so attentive, and always feel so cared for by them! I prefer them over anywhere else I have gone.

Everything they take care of everything Paul had cancer had radiation. Had medicine had chemo and…read morenow he's on immunotherapy and the cancer is down to like 1.85%. They communicate the email they call you. They've got a website a person portal nothing but good stuff.

Great crew, been going there for just over a year. Thanx to Lori, Que, Ana, Ellen, and everybody…read moreelse!