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This Review would have been zero stars but that impossible to do so.
Don't know where to start. We are new patients with Nuby. My wife went with our son for the first appointment. During which, my wife had weird vibe from Dr. Nuby, and insists that I go with her on the next one to see if I get the same vibe. She stated that Dr Nuby attempted to give my son a hug, which my son thoroughly disliked. Doctors SHOULD NOT be giving kids hugs at the end of the session, especially kids that were new to him.
We arrive for the second appointment with our son at 12:40 for an 1PM appointment, on a Thursday By 1:45 we are still waiting in the waiting room. The nurses doesn't seem to know what is going on. There hasn't been a patient that went back since we arrived and the waiting room got packed after us. It's absolutely ridiculous and there was no reason Dr. Nuby should be running this far behind.
Also, I should add that both waiting rooms are dirty and needs a cleaning. There are two separate offices which are across the street from each other on Elm St. They tell their clients to cross Elm Street, sans crosswalk, which is a heavily used road. It is very dangerous to be crossing the road without a crosswalk.
We ended up leaving just before 2PM due to another appointment that we had scheduled across town.. We were needing a script filled for my son who has been on the same medication for a over a year. We needed this script filled due to my son leaving on vacation for Christmas vacation, which is 3 weeks. My son did would not have had enough meds to get him through the vacation. The office staff stated that they would take care of it. As Friday went on, we attempted to call the office, left messages, and had zero replies. We even called the pharmacy to have them send the refill request to Dr. Nuby.
Through the weekend, we were very worried that Nuby would not fill the prescription, again, for a medication that my son had been on for over a year and a half. Dr. Nuby had ALL of the previous medical records.
On Monday, during business hours, after my wife said she wasnt able to reach anyone at the office, I went into the office and spoke with the office staff that stated they would have it filled. They were shocked to hear that the script had not been approved by Dr. Nuby. Raquel stated that she sent an "urgent" message to Dr. Nuby, and said that he would most definitely give us a call that day about the prescription.
I wasn't shocked when Dr. Nuby failed to reach out to us on Monday. At this point, my wife called her old doctor in Kansas and told them our situation. They said that if Nuby wouldn't fill the prescription by Tuesday, that they would fill it again since our son was going out of town on Thursday.
I went in again on Tuesday. The same office staff were concerned that Dr. Nuby had not returned any of our calls. One of them said she would walk me across the street and have Dr. Nuby or the office manager talk to me.
I ended up having to wait in the waiting room and then one of their back offices for about 20 minutes.
FINALLY, Dr. Nuby came in. There were no "hellos". No pleasant greetings. All he said was, "We need to talk." Then he proceeded to accuse my wife of screaming and yelling on the Thursday when we "left our appointment EARLY" without being seen. Mind you, we had waited over an hour and left at 2PM, our appointment was at 1PM.
Then he had the audacity to state that he was in with a patient that had told him that they wanted to commit suicide ( HIPPA VIOLATION!!!), and that there was no way he was going to leave that patient to take care of us.
At the end of our "conversation", which mainly consisted of Dr. Nuby accusing my wife and I of being a terrorist to his office staff, Dr. Nuby said - "Maybe its time that you find yourself another doctor. I don't need people like YOU in here." Take that for what you may......
Thank you Dr. Nuby. Thank you for allowing me to highly discourage ANYONE in the Denton Community to steer clear of your practice. Thank you for showing me that you are highly unprofessional and outright rude to your so-called clients.
I would recommend that if you have a child that you truly care about, do not take them to Dr. Nuby. We will not be coming back and will be switching doctors. We should have read the reviews prior to choosing Dr. Nuby, which I highly encourage each and every one of you to do so.