Actually, I would give the service received in the clinic a three or even four star rating, but the two star reflects my inability to connect with their billing department to protest the bill sent to me. The billing stated that my insurance policy was not active at the time of service on 01/08/2017 which was absolutely not true.
I called on 01/17 and waited on-hold for 20+ minutes before hanging up. Repeated same scenario the next day. Then I called my insurance company, Aetna. They confirmed that no claim had been submitted on my behalf by Minute Clinic. The Aetna CS person then called Minute Clinic Corp and conferenced me in on the call. We waited on-hold for 45+ minutes until she also gave up and promised to call me after making contact with them.
Finally, about an hour later, she called me back stating that Minute Clinic was going to re-submit my claim as the initial claim had used an incorrect group number and that I should disregard the billing that Minute Clinic had sent me. Obviously, that was welcome news for me. Time will tell whether or not this billing fiasco gets resolved to my satisfaction. Aetna did a great job as far as I am concerned. I am a new policy holder with them and, so far, am a very happy camper! My next project will be to write a five star review on Aetna.
Again, I have no complaint about the medical service received at this clinic from the Nurse Practitioner on duty. I was in a world of hurt with a break-out of shingles and it was on a Sunday with few options for service available. Later in the week, my regular doctor confirmed the diagnosis and prescriptions made by the NP only extending the length of time for taking the medications.
In summary, I would utilize Minute Clinic again under similar circumstances, but would take more care to make certain that the insurance billing they submitted was absolutely accurate. read more
