Had a short wait on NY day and got the help I needed for a sinus infection. I have not been to care now in years, but this is now my go to urgent clinic. Everyone was very professional, the clinic was clean, and I saw both a nurse and a doctor. dr. Smith was thorough yet fast. Without a prior appointment, I was in and out in about 35 minutes. I had been turned away from a Minute Clinic, 30 minutes before they closed, with two people ahead of me. read more

Wait times are absolutely horrible. Checked in online at 1:30pm for a 4:48 appointment and was still waiting to be seen at 5:40.

The employees are inside cursing about scheduling conflicts while I'm waiting in the lobby in pain, extremely unprofessional behavior. Not to mention I scheduled my appointment online so it would be faster, yet people who came in after and hadn't done anything online were still scene first. Go somewhere else read more

Waiting time is horrible... after signing up online then being told to come in and waiting an additional 40 minutes in lobby. After being called, waited an additional 35 min for a nurse in the waiting room. WTH. Why sign up for a certain time to come in and not get seen at that time or near that time. read more

Terrible experience, charges are like an ER visit with insurance. Can not a clear billing statement nor an answer on a test taken 2 days ago. Place sucks Lewisville location on Main read more

The wait is horrendous, the staff at the front desk are cold and not very welcoming. I was called to come in to check in over 40 minutes ago. Only to be told it was going to be a longer wait. I have a kidney infection with a fever. Im freezing!!! They could have let me wait in my car. Lots of loud obnoxious laughter coming from the staff in the back. You're seriously better off going to the ER.​ read more

CareNow - Nobody at the front desk, they're all in the back laughing. - Doctors Near Me - Denton, Texas

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The medical care my son received was good. He has some complex needs, and since we were waiting to get in with his pediatrician, this visit was mainly to rule out anything more serious and provide short-term support. In that regard, the provider did a good job. Unfortunately, the front office experience did not match the quality of care. When I called ahead, the staff member, Niegee, did not seem to listen to my questions about our place in line. When we arrived, her demeanor was cold and unwelcoming, which made the overall experience uncomfortable. A friendly and attentive front desk can make a big difference, especially for parents managing a child's medical concerns. Because of this, I would hesitate to recommend this location despite the quality of the medical care. read more

Update: I had acute sinusitis. My right side of my face became so swollen the other night and I had yellow snot and wet coughing. It was horrendous and I almost ended up inthe ER again. I ended up calling Teledocs that morning who immediately prescribed me an antibiotic which has helped IMMENSELY. Seriously. All that pain could have been avoid if this place took my issues seriously. Avoid this place, I know I will from now on. Waste of moneyand They are playing with peoples lives. Zero Stars. read more

I went here on a Sunday afternoon a little before they closed. No one else was there as patients and it took Dr a long time to come in. She took my vitals and my heart rate was high. She immediately said I needed to go to ER. She didn't even try to help me. I think it was because they were closing and she didn't want to help me, so I wasted $180 going there. L read more

DON'T WASTE YOUR TIME!!! Checked in online and waited a couple of hours as my text told me what time to arrive. Received another text on our way that time is delayed 30 minutes. Later received a text they were ready for me. When I went in the receptionist was surprised and said oh no they are backed up and it would be at least another 1.5 hours. We left. Worst place ever! read more

This place is absolutely ridiculous. I wish corporate knew how they treat college kids at this location. Inattentive. Poor care. Dismissive.

I waited in the virtual line, received a message saying they only had 1 person ahead of me, arrived at care now where they had 5 people ahead of me, I couldn't fill out forms online so they canceled my appointment, I got a text asking me why I was never seen. They gave paper forms and took me out of line. My text said I was supposed to be seen an hour ago. I have watched multiple people come in after me and go back. I absolutely hate this care now!!!! Just wanted to give an update. I have been here for 2 hours! I still do not have results back. They told me 30- 45 mins ago the results would be ready in 15 mins. The doctor came in without reading my results. He actually came in and asked me if they did any tests. I told him what tests they did and he left and went in with another patient without reading my results. This is the absolute worst! read more

They charged my pregnant wife $359.76 out of pocket when we have insurance just to tell her to go to the hospital down the road, basically they didn't know how to care for her. They charged her $180.00 which unfortunately was fine & agreed upon but a week later charged our card 179.76 more without notice. No documentation was given with how much we would be charged. She was sick & needed care. They were unable to provide care. Almost $400.00 to do absolutely nothing. The manager of this location is incompetent & the staff is not good enough to provide care. Went to Denton minor emergency with the same insurance & was charged $35.00. DO NOT trust this staff with your care & finances. Borderline insurance/ health care fraud. read more

They scared us and misdiagnosed us. Sent us to an ER for something very mild. They then told me I'd get my money back for the visit because of the misdiagnosis and never did. Instead they changed me more. Do not recommend. read more

Dr. Antillon and staff were great. Took care of my needs in a timely manner and were very friendly.

Sat for 45 minutes for a drug test, as other people that came after me were called back before me.

I would give zero stars if possible. I went in last week because I wasn't feeling well and truly thought my blood pressure was acting up which it was the reading was 79/94. It turns out I also had a UTI. I was given medicine they did a check x-ray and EKG as well as other bloodwork and told me I needed to follow up with a primary care physician in a week.. They called me a few days later with the blood test, results of which several or abnormal we are new to this area and I was unable to get into a primary physician for three weeks. I asked if I could come in and pick up my paperwork and have my blood pressure checked at that time and explain to them. I was unable to get into a primary care for three weeks. this was actually the doctor I asked about this when he called me with the blood test results. He said sure not a problem you can come in and we can do that for you. First of all, they actually let me leave their office with my blood pressure that high. I went in today to pick up the paperwork and I have my blood pressure checked, having been told if it was still high they would give me enough medication to be able to make it to my appointment.. however they also wanted me to pay $181 to have my blood pressure checked. Needless to say I walked out of there and said I'll take my chances.. Never never know never again. Will we go there I'd go to the emergency room at the hospital first don't waste your money and your time. Not only did you let me walk out of their originally with my blood pressure sky high but then you couldn't even be bothered to check it today when you knew I couldn't get into a doctor for three weeks after I was told over the phone that yes you could check it, nobody bothering to tell me it was gonna cost $200 to have that done. I can go to a fire department and do it for free. read more

I went into CareNow to have my blood pressure checked and have my Rx renewed. I provided them with my insurance information well ahead of time. When I arrived, the receptionist said my deductible had been met so all I owed was $36 for the office visit. The nurse practioner took my weight and my blood pressure and wrote my Rx. She did not do anything else. No labs, no blood tests. She didn't even check my eyes, ears, or throat. The whole exam lasted five minutes. Two weeks later, I received a bill from CareNow for almost $300 after they'd charged my insurance $250. This charge is completely arbitrary. There was no explanation. Had they told me at the time of my visit, I would have gone somewhere else or waited a week until I could get into my regular doctor's office. This type of billing practice is highly deceptive. That's why this company has 1.6 stars and an F Unaccredited rating on the BBB website. read more

I am feeling miserable - I checked in online at 7:00AM CST and was called well after the clinic opened (I was not expecting a call prior to 8AM). I have never been required to fill out preregistration documents, my insurance has not changed, I am unwell. I was told I would not be checked into the wait list until the forms were completed in advance. I was at the exact Care Now location not even 30 days ago and none of my benefits have changed. I told the staff to just remove me from the list and I'll go elsewhere. Will never use this location again for urgent or non urgent needs. read more

Services rendered were adequate, nothing special. My issue is around their handling of billing. At the time of the visit we used a credit card to pay for the $100 upfront fee. About 2 months later we received a bill indicating that another $100 was owed after all the insurance adjustments. The statement was dated 11/29/24 and was due on 12/29/24. Before payment could be sent, Carenow charged our credit card (12/13/24) without authorization or any type of notification. Was a little shocked at their practice. Over the 45 years I've had my own health insurance, I've never had a medical facility automatically charge my credit card or withdraw from my debit card without any type of notification. Very unprofessional. read more

PROS - Get good care from a very good staff. CONS - Extremely long weighs even with an appointment time, 3-6 hour wait. read more

I went for a bad persistent cough, even checking in early I waited over an hour, saw a medical assistant that fumbled taking my blood pressure, it was high and she said it was great! Then I saw a Dr for maybe 3 minutes , he listened to my lungs, said it was pneumonia and gave me prescription. I paid $50 when I registered, my insurance paid $54.64. I received a bill for $504!!! For new patient (they are urgent care, not an established Drs office) and for a Covid test that I did NOT take! I will never return and I will continue to spread the word that this Doc in box is a complete rip off and is very incompetent. Do not go to this business!! read more

I went in on a holiday weekend in extreme pain from bursitis of the elbow. Instead of treating me there I was sent to the hospital to be treated. The doctor made it sound serious so we went. The intake nurse at the hospital was baffled as to why in the world they would send me to the ER instead of just treating me in the doctor's office. The ER gave me an antibiotic, steroid and a $800 bill. Plus, I was charged $100 (with insurance ) for Care Now. I will NEVER use them again. NEVER. read more

I have came to this location a few times since attending TWU in 2020 and I will probably always come to this CareNow for as long as I live here. The staff are very friendly and today Lee was super helpful with my 10 panel drug test for school! I always feel heard and like I am getting the best care they have to offer and that means a lot to me as an African American woman! 10s across the board. read more

Personally, I had a terrible experience at this location that resulted in me getting a second opinion elsewhere that was completely different. I visited this location due to sudden severe sore throat, following recovery of almost 3 weeks of another respiratory illness. I told them how suddenly and severely the pain came on (after having felt better for 2-3 days) and that it seemed like something more was going on because nothing was helping to ease it. They told me it was just a cold and to take some Tylenol. I feel like they didn't listen to me. I've had colds before. Colds start gradually, and can generally be treated at home. This was not a cold, and over the counter treatments were not even taking the edge off. I realize that I'm not a doctor, but I am someone who carefully weighs when to seek treatment, particularly from urgent care. After suffering through the whole day, and repeatedly sobbing because of how badly my ear and throat were hurting, I went somewhere else for a second opinion. Sure enough, I had swollen tonsils and an ear infection. Additionally, my blood pressure had sky-rocketed from the morning, prompting the 2nd center that I visited to have me call my OB office (I'm pregnant) and send me for blood pressure monitoring. So I ended up spending the evening in the hospital. I truly feel that my bp would not have gotten so high if I had been able to start antibiotics earlier in the day. The pain got progressively worse as the day went on, and the whole ordeal of feeling like I was dismissed as overreacting to a "cold" was stressful. They called me for a follow up the next day, and I told them that I was unhappy and what had happened. Then they asked if I would like to come back in and have the doctor order me some prescriptions. Of course by this time, I received the care I needed elsewhere, and am recovering with the meds I need thanks to the caring team members at Minor Emergency of Denton, and at the hospital. I do not recommend this CareNow facility, and personally will not be returning. read more

The wait time was insane but I didn't cut stars for this as I feel it's kinda the new norm and they made up for it with customer service. The nurse who checked me in was both friendly and efficient. The NP who saw me was kind and listened to my concerns. They even called my prescription to a second pharmacy after the first one failed me. They did that almost instantly. If I could suggest any improvements it would be better utilization of their text messaging to update on delayed wait times. I was originally told and hour and a half but it turned into almost double. As a nurse myself, I understand delays and getting swamped with sick people needing your care. However, I would have like to get at least one update. I don't even know if that's something that can be done. Hence, I want to give them a full five. Great job guys! read more

Unfortunately I had to take a Covid test. While I did get in to see the dr very quickly, the lady who took my test and the dr who gave me my results lacked On any kind of professionalism. The dr came in and gave me my results, he never once checked my breathing or checked my throat. It wasn't until I went with my husband to a different place to get his testing done that the PA was kind enough to check me out while she was checking him over. read more

worst place ever. We call to get a physical they tell us to walk in and it takes 15-45 min. when we get there they say it's a 2 hour wait and they don't take appointments. there is 2 people in the waiting room and all the employees are standing around the front desk. I seriously hate this place. read more

I am waiting in the waiting area right now and someone walked in to be seen. She was not wearing a mask. There is a sign that says "No Mask, No Entrance" but not one staff member said anything to her. I find it disconcerting that a place where people get care because they are sick, a mask policy would not be enforced. I asked about it at the front desk and was told that if she was not being seen today she did not need a mask. That makes no sense to me. CareNow, what a lack of concern for your patients. read more

NPs have been great in the past. MD on Monday did not listen, or do a thorough assessment. Listen to the patient. Most of us can tell the difference between a sinus infection and allergies. Will try another place tomorrow. The positive- the office staff, Med tech were both very nice. read more

Went for a follow up Work place injury. Everyone was so professional, waiting area very clean, they have a process when being seen so call ahead if it's not urgent. Front desk person very professional very impressed with the staff. Liked them better than Concentra of whom I felt were the complete opposite. read more

Go to the hospital instead. The last thing I wanted to do was to go to urgent care. I came in about 20ish before they closed and told me to go somewhere else. What the actual hell. As someone visiting from out of state this is absolutely unacceptable. This place is called CareNow. Might need to change the name as no care was provided. 0/5 stars. Do better read more

UPDATE: ***Update: I changed my one star to two. Management called me and apologized for my long wait time. She was very nice. She explained their process and said they will conduct re-training. I will absolutely consider using CareNow in the future. ORIGINAL: **Update: 2 hours in. No call. Zero communication. Phone still ringing. What I find most curious is the three nurses sipping tea in the back office area. All clearly visible while 6 people wait in line. *Update: At an hour and a half I approached the desk to ask how long. The receptionist told me not to worry. She is going to check me in right now. SMH!!! This place is awful. I am writting as I am waiting. I checked in an hour ago. No one since I arrived has been called. (At least 6 people in front if me) All the girls at the desk are rude or short. The phone rings and rings and no one answers it, but no one seems to be busy. I hope I never have to come here again. Oh, wait. Someone got called. Now only 5 people in front me. read more

CareNow - Avoid this place if you can. - Doctors Near Me - Denton, Texas

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Very upset. Came into this CareNow at 6:20 on a Saturday and tested positive for strep. They did not resend my prescription to a 24 hour pharmacy before closing and now I'm out of luck until tomorrow. Horrible. Might as well have gone to hospital. Have zero relief. read more

Got an appointment for my husband after he started having symptoms of COVID. The tests came back positive. I inquired about treatment options and was told there weren't any. My husband is 68 and has high blood pressure. Thank God for our Astra Zeneca study team! They made a phone call and he was scheduled for a Monoclonal Antibody infusion the next day. I know there wasn't any profit in CareNow making this phone call, but to not even been told if this option is, in my opinion, almost criminal. Health care for profit sucks. read more

Picked this place since it's close to my house and in my insurance network. I have been here a few times without issues. Did the online check in. Was promptly called back and told I had to pay for my visit upfront. She said my deductible wasn't met and I had to pay up front. Which was incorrect. I was taken out of the cue for my visit. Called my insurance and they pointed out that they were incorrect. My insurance even called CareNow to discuss my coverage with them. Redid my online appointment. No call back. Redid it again and Now my wait was going to be over an hour. The 30minute delay dealing with her mistake with my insurance could have been avoided. Minimum wage workers are running off your customers CareNow. Time to clean house and get someone that actually knows what they are doing with insurance. Last time I was here for a visit they charged $322. For a 5 min chat with the dr and a shot. I would think they want repeat customers like me ‍. I guess not. read more

CareNow has a great customer policy management crew. We talked to the manager, Chris, and she was the nicest lady- we had trouble with work related matters and not only did she explain to us certain care now policies, she gave us extra additional help and advice for proceeding further. When everyone else is so short and unhelpful, she was SO very helpful and we appreciate it so much. Great service! Thanks so much again Chris! read more

My daughter was a patient at the CareNow in Denton, TX off I-35. There was over a 3 hour wait which was fine because we expected that. I paid $50 + 20% of testing. My daughter came in for a sore throat. The nurse swabbed her throat. The nurse practitioner came in and said the test was negative so she diagnosed her with viral pharyngitis stating there's nothing they can do for her. I know there is nothing they can prescribed for viral illness, but what I have a problem with is the provider never looked at my daughters throat. She did not do a physical assessment whatsoever. If a patient comes in for sore throat, I feel like she should have at least looked at it, felt her lymph nodes, looked in her ears and nose, listened to her heart and lungs, etc. She just walked in and gave a diagnosis. Horrible customer service and very unprofessional. The nurse putting us in the room was attentive and seemed to care, but I cannot say the same for the provider. I'm still trying to wrap my head around paying for a "service" and not receiving any care whatsoever. Will never go back. I highly recommend dr on demand if you need to be seen for any type of upper respiratory illness. read more

It seems CareWhenOurStaffFeelsLikeWorking would be a much more appropriate name. We checked in online at 7:30 AM and were informed there would be an hour wait when they called us at 8:00 AM. As of now, 10:30 AM, 3 hours later, we're still sitting in the room waiting for a doctor. The location isn't busy, there aren't any urgent patients requiring immediate attention. It seems they're just understaffed and unmotivated. Find somewhere else. read more

Found out today I was miss diagnosed by Denton CareNow and I had a broken wrist requiring surgery. I went there on 2/5 with pain in my wrist. CareNow told me I had a sprained wrist. After a month with not much improvement I went elsewhere with my CareNow X-rays and was told my wrist was broken. I woundn't take a dog to this place. read more