Great place , took care of me in just a few mins , Jessica at the front desk is extremely nice and…read morehelpful! Doctors were great and helped me with everything I needed! Don't hesitate to visit!!! 5*

The providers are good at what they do. The rest of the staff needs Serious work on customer…read moreservice. The receptionists do NOT PRIORITIZE PATIENTS WITH APPOINTMENTS. Walk ins and appointments treated the same. The provider told me they have NO IDEA who has an appointment or is a walk in. Their scheduling for appointments online is terrible at best and the early checkin is just as bad. Two visits in a row a week apart and same results. I will give them one more chance to fix the issues.

Type of care was fantastic quality of care was fast and efficient office experience was the best…read more This hospital provided me with such fast and efficient care and service they are the best hands down in central Texas

The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

Had a 10am appt, maybe two others in the waiting room, def not busy. Took an hour wait to be taken…read moreinto the room. While in the room was stabbed for flu symptoms, currently been an another hour since the nurse took the swabs. Slowest service Ive ever seen. Good thing I didn't come with something serious. Will update maybe on how long it took before my visit is actually done.

Walk or appointment it don't matter you'll be waiting in the lobby for at least 2 hours while you…read morewatch several people who came in after you go in before you. Worst clinic in Killeen.

Thought I broke a bone and needed an X-ray & exam to confirm it. Looked around for a place in the…read morearea with good review and decided upon this facility. Thankfully they were able to X-ray on sight and had recommendations for an orthopedic upon request. There was a bit of a wait but it was because the place was full of what I believe were cedar fever sufferers thinking they had CoVid. Welcome to Central Texas y'all! No you don't have CoVid, yes you do have an allergy and yes allergies can cause a fever and other CoVid like symptoms. Any who back to the review! I was treated well and received great care from start to finish. Hope you don't need medical care but should you I highly recommend this facility.

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

There are 3 locations now and I have taken myself, and my 4 kids, at one time or another to all of…read moretheir locations. Every visit has been amazing, we always go to their website and you can check appointment times before selecting a location (we seem to live in the center of all 3 so it doesn't matter to us where we go). The system keeps our insurance information on hand, I always do the paperwork through my computer when I schedule and then I don't have to do it when we go in. This is just an Urgent Care, it doesn't replace the emergency room or your regular doctor. All visits have had a sheet that tells you if you need to follow up with your doctor or not etc. I tell anyone I know when they need urgent care to come here. They have always been good to me and my children.... I have followed up with the PCM after when the injury/illness has required more in depth care etc. They definitely help fill in the gap when we can't get into the clinic and we don't need to go to the ER.

This is the worst health care place I have ever been to. First when u walk inside u have to find…read moreout where the front desk is second u get checked in for your appointment you had scheduled on time and for some reason your waiting for hours and no one is considerate enough to let you know how long you'll be sitting there for

I am so glad I went to Premier ER & Urgent Care center. I don't live in Temple anymore but was…read morefearful of going to S&W due to the potential long wait. S&W takes Medicaid/ Medicare and TriCare so I knew the wait would be long and I wanted to get help and back home. I checked in online, filled out a few short forms at the clinic then was seen. The doctor, nurse and staff was fast, friendly and effective. I'm glad I went.

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!

Doctor Ralph has been my physician for the last year and I am very pleased with him. He's got a …read more.. different personality and I know he isn't everyone's cup of tea. But he's sweet and friendly and he has treated me with respect and compassion from day one. I haven't always had the best experiences with Doctors because I'm a "big" person and they've treated me like a number on a scale rather than a person. Dr R isn't like that. He's encouraged me to be healthy and given me guidance without tearing me down or humiliating me. I'm moving out of state soon and I will really miss him and his nurses. I am taking one star off for the front desk staff... they can be terse. But if you are friendly and respectful to them... they are the same with you.

This place does not give a damn about your time and convenience. Red flag was the sign on the…read morereception window stating that yelling and cursing at staff would not be tolerated. Guess it happens frequently. I can see why. FWIW this is first review of anything I've done in several years. It's that bad

I was taken care of promptly and although there were several people there I did not have to wait…read morelong for the physician to come in. He took his time talking to me and giving me advice to be further evaluated. The doctor, the other personnel, and the facility all get an A+.

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

Great place! Helpful, few in line and great staff. Wait time is not too long. They are ready to…read morehelp. We went to four emergency clinics in Killeen and Harker Heights, they didn't take Humana. Went to BS&W in Harker Heights the day before the wait was too long before they closed. Was told to come back l tomorrow, went back that Saturday, the X-ray machine was down. Sunday they are closed. So....all of this and found this one open! X-ray taken no broken bones.

This place is a scam. To be able to get a regular physical, you first have to "establish care "…read morewith a video conference. Prepare to pay anywhere from $150 to $400 BEFORE you even get to see someone for a regular check up, and they won't tell you how much ot will be, it all depends on what is discussed, they say. This is before you even get to see anyone or get any wellness check!! We unfortunately didn't know they were doing this until we had 3 of these for our family. We never got our wellness check but we did get billed for $674 ! Needless to say, we went went elsewhere for our family of 6.