The providers are good at what they do. The rest of the staff needs Serious work on customer…read moreservice. The receptionists do NOT PRIORITIZE PATIENTS WITH APPOINTMENTS. Walk ins and appointments treated the same. The provider told me they have NO IDEA who has an appointment or is a walk in. Their scheduling for appointments online is terrible at best and the early checkin is just as bad. Two visits in a row a week apart and same results. I will give them one more chance to fix the issues.

Recently went there for care and most staff was professional. There was one specific older African…read moreAmerican woman working that day that changed her attitude behind closed doors when no one else was around into violence & rudeness. Upon being seen I was taken back decently quick. Got checked in, when I went to get imaging done there was the African American lady with graying in color dread locs who was nice at first when she was around the person I came in with and other doctors but when she took me to the X-ray room she was rude pushing my injury around violently and asked "why can't I move my injury into the position," that she was asking. She threw the piece that they use to mark which side of the body they're imagining as well. I'm not sure if she thought I was a young teen because I look young but I'm almost in my thirties. After coming out of the room she was ongoing with her rudeness saying you can go back to whatever room you came from. Then a little before my X-ray came back she popped her head in trying to see if I said anything to any of the staff or who I was with. Which I did. Now I am here writing this review for the public. This is the scary part that people go through with healthcare workers behind closed doors until or if they're caught. This lady needs to be fired for her unprofessionalism, ego, and opinion on the workplace.

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Went in with horrible morning sickness, i couldnt keep food or water down, the male nurse Mike was…read moresuper rude from the start saying "well i slept in bed full of saltine crackers for the whole nine months. The whole time he was acting like i was another stupid girl who couldnt handle pregnancy symptoms. Obviously i was already in a horrible mood based on how sick i was. A different nurse put in my IV and everything was fine, but he was the one to take it out, he full on ripped out my IV and it was so painful, he said "its better to do it quick than to keep on torturing you."

Had a 10am appt, maybe two others in the waiting room, def not busy. Took an hour wait to be taken…read moreinto the room. While in the room was stabbed for flu symptoms, currently been an another hour since the nurse took the swabs. Slowest service Ive ever seen. Good thing I didn't come with something serious. Will update maybe on how long it took before my visit is actually done.

Walk or appointment it don't matter you'll be waiting in the lobby for at least 2 hours while you…read morewatch several people who came in after you go in before you. Worst clinic in Killeen.

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

Rude staff, Jada Johnson in particular. Very unpleasant , made uncalled for comments about politics…read morewhich i found very unprofessional.

There are 3 locations now and I have taken myself, and my 4 kids, at one time or another to all of…read moretheir locations. Every visit has been amazing, we always go to their website and you can check appointment times before selecting a location (we seem to live in the center of all 3 so it doesn't matter to us where we go). The system keeps our insurance information on hand, I always do the paperwork through my computer when I schedule and then I don't have to do it when we go in. This is just an Urgent Care, it doesn't replace the emergency room or your regular doctor. All visits have had a sheet that tells you if you need to follow up with your doctor or not etc. I tell anyone I know when they need urgent care to come here. They have always been good to me and my children.... I have followed up with the PCM after when the injury/illness has required more in depth care etc. They definitely help fill in the gap when we can't get into the clinic and we don't need to go to the ER.

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!

We have used Premiere ER twice for Urgent care. Both times we felt we received good care and the…read morewait was reasonable. The staff were friendly from front desk throughout. I would definitely use them again.

This place does not give a damn about your time and convenience. Red flag was the sign on the…read morereception window stating that yelling and cursing at staff would not be tolerated. Guess it happens frequently. I can see why. FWIW this is first review of anything I've done in several years. It's that bad

Don't bother making an appointment. They will call every walk in after you for almost an hour.read more

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

I can't say enough about our amazing experience. My husband injured his knee and couldn't apply any…read morepressure to it. They treated him with kindness, compassion, and professionalism. We were in and out in less than 2 hours. Including X-rays, a shot, and fitted with a brace and crutches. I highly recommend them.

Dr. Vivek addressed every one of my concerns in a single appt. Goodness it's been so long since…read moreI've had a good primary care doctor.

I am new to the Belton area and I called the clinic to try and set up new service. The lady on the…read morephone was VERY rude and spoke in a condescending tone throughout or entire conversation. I will not be using this clinic.