The providers are good at what they do. The rest of the staff needs Serious work on customer service. The receptionists do NOT PRIORITIZE PATIENTS WITH APPOINTMENTS. Walk ins and appointments treated the same. The provider told me they have NO IDEA who has an appointment or is a walk in. Their scheduling for appointments online is terrible at best and the early checkin is just as bad. Two visits in a row a week apart and same results. I will give them one more chance to fix the issues. read more

Recently went there for care and most staff was professional. There was one specific older African American woman working that day that changed her attitude behind closed doors when no one else was around into violence & rudeness. Upon being seen I was taken back decently quick. Got checked in, when I went to get imaging done there was the African American lady with graying in color dread locs who was nice at first when she was around the person I came in with and other doctors but when she took me to the X-ray room she was rude pushing my injury around violently and asked "why can't I move my injury into the position," that she was asking. She threw the piece that they use to mark which side of the body they're imagining as well. I'm not sure if she thought I was a young teen because I look young but I'm almost in my thirties. After coming out of the room she was ongoing with her rudeness saying you can go back to whatever room you came from. Then a little before my X-ray came back she popped her head in trying to see if I said anything to any of the staff or who I was with. Which I did. Now I am here writing this review for the public. This is the scary part that people go through with healthcare workers behind closed doors until or if they're caught. This lady needs to be fired for her unprofessionalism, ego, and opinion on the workplace. read more

Took my toddler to be seen for a blistering looking rash on his ear. He was seen right away but was told it's probably a reaction to hair products, detergent, or something around the house. Informed them that he was running a fever 2 days before the rash, and she continued to state it was just a rash. A few hours later, after washing my son's hair and giving him an oatmeal bath. I noticed his tongue was white, so I asked him to say ahhh and noticed these bumps in the back of his throat. I immediately took him to the ER, and he was diagnosed with hand, foot, and mouth. I won't be taking my child there again. They didn't bother to conduct a thorough exam. If she had checked him properly, I wouldn't have wasted my time and money there. read more

The staff was all clearly tired and overworked but polite enough. The parts I saw were all filthy. Chairs covered in body fluids. Walls and floors with plenty of hair from people and animals dead bugs and weird stains. Not a place I'd use again. read more

The PA here should have his license revoked. Took my daughter here with a 3 day worsening cough and he blamed it on allergies (that she doesn't have) after looking at her for about 20 seconds. He then said "we'll just call it a cold" when I told him she didn't have allergies like this. He then gave her a fistful of prescriptions to cover cough from the common cold and allergies. 48 hours later still worsening and confirmed RSV in her classmates. read more

Pretty quick, polite staff and they ensure that patients are taken care of. Very clean facility as well

I really really really appreciate these Doctors here so much. Every time I've came here they have resolved all issues I've had unlike my previous PCP or ER visits where they just prescribe you ibuprofen. They are really knowledgeable and care about making "you" better. It's how your PCP should be. read more

Moses is the best here. He has a great personality and really funny. Dr Mark was great also. read more

Integrity Urgent Care - Urgent Care Near Me - Copperas Cove, Texas

The staff was professional and a nice, clean place to go. PA was worthless and could have helped me but instead told me that his X-Ray equipment was down and he had no way to help me so I was referred to the ER in Killeen. I will not be going back and I do not recommend anyone going to this place for treatment. Do yourself a favor and save your $31 Co-Pay and go anywhere but here. read more

My wife went there feeling ill, thinking she might have covid, they tested her charged 150 dollars and diagnosed with a uri which needs antibiotics but didn't prescribe any antibiotics, so wth. Piss poor treatment if someone needs antibiotics prescribe them thats your job not just to collect money, save your money and time and go somewhere else that actually cares about the patients and not the money. Which is hard these days!!! read more

This is our go to urgent care! I've always had a good experience, whether it's care needed for myself or my daughter. They are caring, professional, and I love that you can set up a time online. Definitely recommend! read more

This place is absolutely terrible and I recommend if you get any type of illness or viral infection, not to come here at all. The staff is very rude and give bare minimum care to get you in and out of the door. read more

Front desk service not very helpful at all. Had a problem with the meds. The girl in the front desk was rude.

I went in and was having some problems, the staff there was so sweet and amazing! I was all alone and had my two toddlers with me. When I needed to go to the ER, they assured me over and over that everything was going to be ok, and one nurse even went to the hospital to help me with my kids. I have never been so thankful for a group of people especially the nurse who came to help me in the hospital! read more

I don't understand what the point is in booking an appointment online just for them to tell you that it's not a real appointment but just a slot in line and they can take however long they want before they call you into the back. what's the point in going online to book an appointment if it's not a real appointment time and they treat you like a walk in? read more

Best Urgent Care EVER! What an amazing staff! Outstanding patient care! Polite, patient, respectful, and professional. I love it here! Let's not forget about David Taylor, PA-C...I swear, this man is on point! He's a great listener! He walks in and automatically you know you're in good hands. He's aggressive, I love it! He knows what's up! Listen here folks, you want some kickass Medical Care, go to Integrity...you won't regret it, it's in the name for crying out loud! read more

This place is horrible. The nurses are lazy and the front desk help acts like they have a second grade education. I have taken my kids there more than once but since I have never been there for myself, they can't be bothered to look up my insurance information from my kids history so I can be seen. I'd rather drive to Heights and be seen by staff that cares!...if zero stars was an option read more

If they had zero stars, that's exactly what they'll get. This is the last time I will be here. My appointment was over an hour ago and I'm still waiting. The front lady told me o was third in line over 30 minutes ago and then finally I assumed I was up which would've been the 3rd next. Only to tell me "oh you're next". Nahhhh. What is the point of making appointments when they cannot honor it. 20 minutes after my appointment, I get it. But AN HOUR later, I don't think so. Unacceptable. Not to mention, it's not even my appointment. It's my sick kid who's 6 appointment. read more

We came here to have the doctor check on my daughter as she was having fever and runny nose and tummy and just needed to see the doctor after we were on vacation visiting my wifes family and needed meds for her. They were busy busy but the front desk lady was very kind and overall the PA, NP was ok, not the best in terms of friendly but job was done for what was needed. read more

My children tested pos for the flu yesterday. We all were treated very well by their entire staff. I would recommend anyone go here! Thank you read more

I love this place! I come here over going on post all the time. They are fast and caring. Always do what you ask of them unlike on post. Treat you like you're family when you talk to them. read more

I took my 82 year old mother here cuz she had hit the side of her foot on the chair as she was getting out of the shower and 3or4 days later she was still complaining about it hurtin her. I couldn't get my mom an appt for another week cuz of the holidays so I decided to bring her to Integrity Urgent Care. Long story short the PA took an xray and said that my mom broke a bone on the top of her foot above her arch. I was puzzled cuz it was here pinky toe that she had hit and was complaining about. The PA told me that the pinky toe wasn't broken at all. They put her in a boot and then released her. I had already made her an appt on Dec. 26th with her foot doctor. When we went they took another xray and he showed us that the top of her foot was not broken. Her pinky toe and the one next to it was broken! So he put her back in the boot and he's gonna ck it again on the 28th of Jan so we can see if it's healed. Integrity Urgent Care is apparently a bandaid station! Your feet carry you everywhere so it's important that they are taken care of! SMH read more

This place is amazing! The staff, nurses and drs are so sweet and always seem to be on their toes but never in a bad mood! We went during the huge flu outbreak and we were in and out within an hour! All three of my kids were seen, checked, tested, and prescribed medicine. They're clean and just so great! read more

This was a very clean and well run clinic. The folks at the front desk were friendly and polite. I was seen quickly, got my shot, and was on my way. An excellent choice for urgent care. read more

Love this place! Very friendly staff and clean. They always call me a couple of days later to check on me or my child. Most of the time I'm in and out within an hour. read more

Took my daughter to see Michelle Kent today and she was super! Not only did she treat her symptoms, but she took time to listen to her and give advice on other issues that she was having. She was so kind and caring. We will definitely be back to see her. read more

I love this urgent care! The place is always clean, staff is always friendly, and the service is quick! Better yet, you can make an appointment online! They send you text messages with appointment reminders, information about your care, and so on. Coolest thing ever! We are a military family....I would rather go to this clinic, pay the fees for prescriptions, than to wait for our clinic to open, just to see if there are any appointments available. We have seen different doctors each time we have been, but they are all friendly and knowledgeable. I would recommend this clinic to everyone! We will continue to use their services for as long as we are in the area. read more

Awesome! Checking in online and requesting an appointment is super easy and cuts back on your time spent in the waiting room! The entire staff is phenomenal. We've been twice and have had a great experience both times! I honestly prefer integrity over my children's pediatricians office! they are so much quicker and way more accommodating! read more

Never saw the doctor just saw this old blonde man glaring and huffing around...if you can't handle working on Sundays... Don't...I was hurting and I needed you read more

Hands down the best urgent care in central Texas! I've used several of them and would not recommend any in this area for lots of reasons. Here we have always had a great experience! I'll drive a little further for that. read more

Great place , took care of me in just a few mins , Jessica at the front desk is extremely nice and helpful! Doctors were great and helped me with everything I needed! Don't hesitate to visit!!! 5* read more

So I want to start by saying this is the Urgent Care facility I use for both me and my 2 yr old. I haven't had any complaints until now. I took my son in around 330/4pm February 13th, 2019 because he was sent home from daycare for a 102.3 fever, not participating in activities and not wanting to eat or drink fluids. I was a concerned mother so took him. He was tested dor the flu and found to be negative. I was sent home with a med I never heard of so thought it was going to help. I look it up to find its for allergies pretty much. I have been rotating tylenol/motrin every 4 hrs and it is been a little over 24 hrs since seen and his fever keep coming back. I call and ask if they can prescribe a antibiotic and they want me to come back in charge me for a whole other visit in order to do so. I dont feel this is right at all. Im calling the very next day saying what they gave isnt helping. I may consider another urgent care after this. Very upset cause as a single mom even using his dads insurance. I have to pay for everything. I cant afford 2 visits in 2 days. I dont feel that is right at all. read more

Amazing staff and excellent service! Pretty much no wait time and everyone was super friendly and comforting. Saw Cody and he was great. They also got results back and took the time to discuss them after in a very quick manner. Highly recommend these wonderful people and clinic! read more

Got here late around 9am on Sunday today. Front desk and everyone were super nice. and Dr.Foy David was very understanding in what i needed. In & out only 15-20 mins max. Best clinic i ever been to. Thank you. read more

This was my first time seeing a doctor in Texas since I moved here in June. It was also my first experience using Tricare. The front desk staff was such a big help with getting my coverage information. The rest of the visit made the reason being there not so bad. They were patient and saw me promptly. Although an urgent care isn't a place you necessarily want to me I'll be going bask there for any future urgent concerns. read more

Took my son in for a suspected ear infection as he was recovering from a cold. The front desk attendant was efficient, likable and kind but the glass on the doors to the back were completely smeared with fingerprints and this was not very reassuring. The wait was not too long but the back room was also dirty - I thought maybe all the scuff prints on the exam table were permanent stains but being a mom, I had a wet wipe and wiped it off- filthy! Also the paper on the table was totally crumpled from the last patient (I pulled it up and over to cover with clean paper). The Doc/PA we saw was friendly but said my sons ear drum had busted and would need steroids in addition to antibiotics. He also did not examine him further (no listening to the lungs or heart, palpating lymph nodes, nothing). Needless to say, I got my son in to his primary physician the next day before giving him the steroids and she says you couldn't even see the eardrum bc of all the wax- after she cleaned it out she said it was infected but not busted. No steroids for him. I would not recommend this place. If you do go bring lots of hand sanitizer- yikes! read more