Love this office. It's clean and the staff are super friendly. I love that they listen like…read morereally listen. I've been going to this location for the last two years. I never feel like when I say something it's not being heard. I love the recent office expansion. They are super accommodating when I have other appt come up. Genuinely love this office. Shout out to Dr. Justin.

Me and my husband have been coming here for years and when I like a Dr. I stay with them. Couldn't…read morefind a good pain Dr. in Temple so the drive is worth it. Dr. Culling, Dr. Justin, Dr. Emily and the whole staff have always treated us good and the Dr.'s take their time and listen to you. Whatever they recommend I'm up for if I can just have a little bit of pain relief. Being disabled and having so many Dr.'s is hard but when you find the right ones it makes life somewhat easier.

From the owner: Ever since its inception in 2002, Advanced Pain Care has been committed to providing the highest…read morequality pain management treatments. We are a multispecialty clinic with specialists in Interventional Pain, Neurosurgery, Neurology, Rheumatology and Behavioral Health. With Over fifteen locations, three pharmacies, and four surgical centers, Advanced Pain Care works hard to relieve the suffering of thousands of patients in pain. Our pain specialists diagnose the cause of pain through various tests. Visit us today to find lasting relief from chronic pain.

Waited 2 hours past appointment time ..... Took my co-pay…read morefirst with knowing they must leave me 'waiting' in a room for two hours past my appointment time. Would a doctor or staff member enjoy this? Overbooking is practiced to enrich themselves and milk insurance. If this happens to you, send them a bill for your time. PEOPLE, do not condone this patient overbooking enrichment because you visit them. Even seek a co-pay chargeback. They are NOT privileged to abuse your precious time. "Time is money," according to Kevin O'Leary aka 'Mr. Wonderful'

I signed up to see a Dr. No Pa's , 3 visits never say a real Dr. , they didn't listen to what I mt…read morepain was and they told me I was a risk because I have used pain medicine for a long time but they didn't bother to find out why. I have to have my pacemaker turned off for an mri so instead of doing my hips with my lower back ( because they are really bad ) they did lower back only ,now I had to have another one and put my life one the line again, and found out I have something really bad. But all they did was call me names, put my life in jeopardy, no help with pain or the problem, and don't ask to see a real Dr.

The customer service here is terrible. The first time I came here, the woman behind the desk was…read moretalking about movies with another coworker, and some of it was inappropriate, ( curse words included) And it was loud enough for everybody to hear. The second time I came here with my husband, the woman behind the counter, never acknowledge us, never even looked at us. I had to address her, I said hello, she didn't even look at me when she spoke to me, and said hello, I asked her how she was doing, she just said, fine, she never looked up, never cracked a smile, similar to the first time we came here. The wait is long, and the atmosphere here is negative. I believe my husband can get better care somewhere else, but this is covered by insurance and because of his issue, he cannot travel far and this is the closest place we can go to. If management reads this, my advice, interview your employees that are supposed to be your first impression of your company a lot closer.

I have been going there for several months, over a year. The staff is always nice and efficient. Dr…read moreCulling recently did a nerve block on my spine. It seems better but time will tell. A specialist told me I don't have rheumatoid arthritis and never will. I don't have the genes. That was a relief. I have been very satisfied with their care.

If you can avoid, Dr. Jake Huntzinger, do so at all costs. He is extremely inexperienced and…read morearrogant to boot. Without going into much detail, from the very beginning of the conversation, you could tell he lacked experience and confidence in his ability to diagnose and/or treat "complex" situations. He started asking me questions like "so what do you think the problem is?". Well, I'm not the doctor, he is. I said just that. He proceeded to say "yeah no I get that but like what did your other doctors think the problem was?" This told me all I needed to know. We discussed a few things, but nothing to do with what was actually going on with me present day. He was more interested in discussing the past and had no insight on what the next steps would or should be. When I asked him what the plan would be, his reply was that he didn't know. This then prompted me to ask him how long he's been working at this practice. I guess this upset him as he stood up, took his laptop and said we were going in circles and he walked out like the true "professional" he is. I wasn't going to just accept that this grown man "physician" could throw a temper tantrum after I took off work, waited two weeks for this appointment, and paid an $80 co-pay so I made the nurse go back and get him. Both nurses that came in with him (one the first time, another the second time) apologized sincerely after he was out of ear shot because they heard how ridiculous he sounded. Celia (one of the nurses) had let me know he was out last week for training, but it's clear it didn't help.

My morphine pain pump, of approximately 6 years, failed in late April, 2024. I'd been diagnosed…read morewith spinal stenosis about 20 years earlier & had a laminectomy, prescribed opiates, a spinal cord stimulator, etc during this time. I'd been having the pump filled in Georgetown, TX under the "direction" & "care" of Dr. Alan Dennis. He began the process with refilling the pump with morphine, which I didn't understand why he did that after just emptying it then proceeded, over the next 11 months, of withdrawing the new morphine from my pump! I was so exasperated after NO relief over a year, I decided to go to another Dr. On what was going to be my last appointment with him, it occurred to me to ask him the question, "Is there any type of test, procedure, etc. like a MRI, x-ray or CT scan that would show if the leads, for med delivery from the pump to my spine, were viable, working, or had they been disconnected or displaced somehow? I was so surprised when he said there was a "pump dye test" for that. I was incredulous!! Why had he not suggested that & done that test early on instead of ME, the patient, finally thinking about it 11+ months later. NOTHING he did, which consisted of prescribing several opiates that had NO effect whatsoever. So, I had the dye test done which he said showed no abnormalities so I told him I no longer had any confidence in his ability to help & would be finding another doctor. I have to ask WHY did it take nearly 12 months to withdraw such a small amount of morphine (or whatever) from that pump. I have my suspicions but won't go into specifics. This has been the worst experience regarding my medical issue EVER in my 78 years!!

If you like being treated like dirt, this is the place for you. I never got past the receptionist…read morebefore I walked out. The poor old man in front of me was also mistreated because they couldn't find his paperwork. Go someplace else. The doctors may be fine, but the office staff is awful. They deserve 0 stars.

I had a confirmed appointment today at 12:20. Around 11am I got a call asking me to change to 3:40…read morebecause the doctor I was scheduled with needed his lunch break at that time.

At this point, I've had to escalate my concerns through state and federal complaint channels…read more I received excellent lupus care at the Georgetown office for years - Jordan is an outstanding provider, and the staff there has always treated me with care and dignity. Unfortunately this does not extend to the Round Rock location, where the rheumatology department has been transferred. Two visits to this office have jeopardized my entire treatment plan. First, they gave me another patient's private paperwork. Then, at my most recent appointment, I was only told after my vitals were taken that the visit would be conducted via telehealth. I had been told I'd be seeing a different PA since Jordan is out, but the provider I was scheduled with -- Jennifer Priestley -- I learned in the after care notes is actually an NP. Jennifer ignored the new symptoms I reported, and after I clearly requested FMLA documentation, she offered to go over the prior month's lab results and said that if I wanted to pursue FMLA, a PT would need to be involved (which isn't strictly true). When I became tearful at this, Jennifer asked if I was "seeing a therapist." I immediately walked out of the appointment because I didn't feel safe with her as a provider. After I left the appointment, Jennifer submitted a behavioral health referral. The medical notes I'm able to download inaccurately state that I consented to telehealth, that I "understood and agreed" to a treatment plan that doesn't exist, and that I consented to a therapy referral that was never discussed. They also claim the appointment lasted more than twice as long as it did, while omitting my new symptoms and my FMLA request. These inaccuracies were signed off by Dr. Pegram, making them part of my permanent medical record. My messages asking for clarification are being ignored and I'm now being treated as hostile simply for trying to protect my care. I'm being shut out of a medical practice I trusted, and I'm losing access to treatment for a life-altering disease - because I asked for help while my regular provider was out. Conversations with APC leadership are just as concerning. In discussing this issue with Jody Green, she said that I shouldn't have been scheduled with Jennifer because she doesn't have the same experience Jordan and Nicki have as PAs. The very next day, Jody told me that Nicki is a nurse. When it comes to my medical records, Jody said she sees my FMLA request on their end as well as some additional notes about my symptoms that are not true. When I asked for a copy of my full medical records, including this additional information, Jody said she would need to speak to APC's attorney before she would know if she could. I have yet to hear back from that conversation, as well as from the email I sent to her directly requesting my full medical records in writing, or from the other two emails I sent to the inbox address listed by her photo on the website. I also have 5 portal messages that are all unanswered (despite everyone I speak to saying they can see them). The negative reviews being dismissed on Google are an extension of the poor treatment patients receive at this location. Asking for a phone number publicly is not a real response - patients can't reply to these comments, and no one should be expected to post personal contact information online. It would take very little effort for APC staff to look up patients and reach out directly, or simply respond to portal messages. Patients with complex health conditions deserve safety, medical accuracy, and dignity. Instead, I've been left misrepresented in my records, denied proper care, and placed in a situation where my lupus treatment has ended. This has been one of the most distressing healthcare experiences of my life, and I urge other patients with chronic illnesses to avoid APC.

Leg and back pain due to a major accident. I am nearly pain free. Dr Whistler and Dr. Harper have…read moredone wonders for me so glad I found them. I've been in pain since 2015 an my life has been miserable. The people in his office are awesome. They treat you with respect and care. You can't ask for better people and better doctors.

need to know these people are dangerous-im long time opiate user for chronic pain-had surgery few…read moreyears back on friday and spent weekend going back and forth to er because surgeon wrote weak pain meds--i promised myself this would never happen again-so i had hip total replacment surgery scheduled at temple and got to thinking about this so i talked with advanced pain they promised they would take care of me so got new surgery scheduled at providence-10 minutes after surgery wife called advance pain they called in prescription in our home town-150 miles round trip she had to make-the meds were 10 mg class 3-baby dose-thank god my surgeon took care of me after him and nurses got good laugh--5 days later after got out leg swole hip pounding called them and dr said hed get me some morphine-went and it was 20 tabs 10 mg-wouldnt help a cat-then when complaining they will accuse you of not being honest-blame you for your pain ect.ect-these folks dont care about patients-not only that-they will blame you for having the pain-and disrespect your family members that call trying to help you--danielle will be the worst of the nightmares-she intercepts all in house complaints--just to be clear im 64 years old-they love to get you to pee in a cup-my first appointment they said i had dirty weed test-told them ive never weeded-2 week later after they sent it somewhere it came back clean--no apology-wished someone had gave me heads up***old folks should never have to go threw this----jp

From the owner: Since 2002 A…read moreprivately held company Categorized under Doctors.AMark T. Malone, M.D., a native Texas, is a board certified pain specialist. In 2002 he began his new company, Advanced Pain care, in Austin. Prior to starting his own practice he was a member of a group practice for 12 years. In addition, he was a Clinical Instructor at Baylor College of Medicine for six years. Dr. Malone has successfully treated thousands of patients in acute and chronic pain. He received his Bachelor's Degree, with honors, from the University of Texas at Austin. He completed his Medical Degree at Southwestern Medical School in Dallas in 1982. Dr. Malone's Internship and Anesthesiology training was at Baylor College of Medicine. He completed a Pain Management Fellowship at Texas Orthopedic Hospital in 1998. He is Board Certified in Pain Management with a subspecialty Certification in Pain Management by the American Board of Anesthesiology. This is the only board certification for pain management endorsed by the American Board of Medical Specialties. Dr. Malone is a member of the American Medical Association, the American Society of Anesthesiologists, the International Spine Intervention Society, the American Society of Interventional Pain Physicians and the Travis County Medical Society. He and his wife, Tracy, live-in Austin with their three children. He enjoys water skiing and bicycling.Q

I would like to thank Britney, Logan, Dr. Wisler and the lady from Romania…read more I had to go to the clinic for a special procedure. At the end of the procedure I had unusual reaction. I was given very attentive chair by the sound. Can't say it was fun but definitely helped me get through i Thanks for waiting for me while my ride pulled around Thank you for the snacks and water. Going without food until near lunchtime wasn't easy. I truly hope this device works. I guess we will see To the doctor for writing the letter to get the insurance to do what they were supposed to do in the first place. Approve my procedure. The insurance company trying to play games with me, but advanced pain care put a person on it to take care of it for me

I got an epidural a month and a half ago and I've had right side inflammation out of my head…read more That's very painful. I met with my Monica last month. I told her what my problem was. I called the office several times but no response and she finally brought me in and gave me three shots which she said would last a few days to see her in Belton again for medication refill and I told her I'm in serious pain. I can't take it. She said I'll let you see Dr. Mashhad next month to see what he will do. I can't make it another day. How am I gonna make it to the next month. when I went to the Belton office, I waited 20 minutes of lobby and 30 minutes inside the room and she came in and said you can see Dr. Mashhad next month. She told me to go to the emergency room. I did she called the next day and I missed the call so I called right back and left a message it's already Friday. She hasn't called me. I see the serious lack of caring patient with her, she does not care. She just does not care. I've been a long-term patient and this is the response I get when I'm in a major pain. Monica is her name.. Paul B

I'm so grateful I live during the age of modern medicine and awesome doctors. I was in excruciating…read morepain 24/7. I tried every possible pain mitigating effort over several years. EVERYTHING!  I finally visited Dr. Marks. I was opposed to additional pain meds and he agreed. He was sympathetic, focused, and committed to reduce my pain. And the procedures we did worked!  There are no words I have to express my gratitude. He was attentive, and even better... the staff he surrounds himself with are also equally accessible and attentive. The communication is awesome. The vibe of his office is determined but relaxed with total dedication to patient well being.

I came in here for two separate occasions. once for two spine steroid injections in my t4 and t5…read moreand my second visit I had steroid injections into my left hip. both times I was walked through the process and was checked in in a speedy process. the nurses took me in the back and prepped me before the injections. The injections were quick and smooth (not going to say painless because that would be lying) but if you can't have it a little pain, they have the option for a local and aesthetic. If you are dealing with back or hip pain or pain in general your body, I would highly recommend scheduling a visit through your doctor.