I was referred to Integrity Plumbing by Ace Plumbing Company who was short of employees at the time that I needed assistance. I had 3 plumbing issues and two were completed without problems. The third issue was I needed a toilet flapper replaced, which it was on March 18, but there was a problem with the flapper later in the day that it was installed by Adam. I called to notify of the issue & the plumber returned to repair it. On April 14, 2025, the flapper broke into pieces when the toilet was flushed. I left a voicemail message detailing the issue and there was no follow-up on that day. The next day, April 15 2025, I called & left another voicemail message. Soon afterwards, I received a text message from the owner, Luke Graves, advising that he was in a meeting & he couldn't talk at the moment, but he was able to text message me. I texted to him, my name, address & notification that the newly installed flapper had broken & I needed to set up a repair date & time. There has been no follow-up from Luke since that day.
It's already frustrating to pay to have a job done and the replacement part doesn't reliably work for even one month. The owner not standing behind their products is also very bad for business, but to have the problem ignored by the owner of the company is disrespectful to the customer and really is the difference between a having just some guy fixing a problem and a true plumbing professional. When the owner doesn't respect the customer enough to see the job through to the end, it's not wise to assume the employees will perform differently. This experience has soured me on this company as well as the referral company. Ace Plumbing really should know about the lack of workmanship & poor work ethic of the comapny they are referring.
April 15, 2025 read more