This 5-Star Review for Sassy Shannon!…read more I was shopping for a nice pair of black shoes at Roderer's when I came across a style I liked -- unfortunately, the last pair and was a half size too small. As I continued browsing, I found two pairs of loafers I really liked and went to look for the male salesperson who had initially helped me. While he was engaged in a discussion with another staff member, Shannon noticed me and kindly stepped in to assist. She was friendly, attentive, down-to-earth, had a great attitude, and made me feel like a valued customer right away. I showed her the shoes I wanted, and she took it from there with professionalism and a smile. It turns out my feet have actually shrunk -- I now need a half size smaller! Shannon went to the back to get another size for me. In the meantime, I decided to try on the first pair (the ones I thought were too small), and to my surprise, they fit perfectly. When Shannon returned with the smaller size loafers, they fit well but slipped off my heel. Without missing a beat, she added another layer to the insole, and just like that -- they fit perfectly too! Sassy Shannon turned my shopping trip into a fantastic experience. I left with two new pairs of shoes and felt as excited as a kid with brand-new kicks. Thank you, Shannon!

Loved the help I got to correctly fit my toddler grandson into new shoes. The StrideRites are…read moresolid, quality shoes. Staff was tolerant, even joyful, of my grandson running around the displays! Staff member listened to my requirements for the new shoes and directed me to the best options.

My mom started bringing me here at age 5, and I am a lifelong customer. The interior and global…read morebrands they now carry have elevated the store environment, selection, and catered to a younger population. The much needed reboot adds energy and a lively experience. Associates are all very helpful and not commission based, so you get equivalent (excellent) treatment from all staff. I have bought Birkenstocks, Keens, On, Dansko, Vionic, Hoka, Allegria, Ecco, Merrill, Blundstone, Hey Dudes, Earth, Teva, Uggs -- you name it...from here and it was worth it to support local and not order online. Best little shoe shop in this region.

Finding diabetic shoes that work for my need and look nice! Excellent customer serviceread more

Shoes - Great! Store - Good deals, sometimes but not a fan of the staff or receipt policy…read more I have to begin by saying, I love Clarks shoes. Their great. Unfortunately they've discontinued the particular model I've been wearing for a number of years, but I'll find something similar. I've purchased shoes from this Outlet Mall location several times. Every few years, I go in, find my shoe and I'm done. I'm a targeted typical guy shopper. As much as I love shoes, I know exactly what I want with Clarks because I've been wearing the same model for years and just buy them over and over. Sometimes, I do take advantage of the "Buy One Get One 50% Off" deals. Recently I went to get my "usual". I couldn't find them. I looked online and that is when I discovered that my "go-to" Escalade model has been discontinued. Fair enough. So, I found an alternative. I took my would-be shoes up to the counter to purchase where there were two ladies working. As the section I was in is close to the counters, I can say I'm using the term "working" loosely. They had simply been chatting at the counter during my visit. Not a dig at them as I'm sure there was nothing really to do and none of the dozen or so shoppers in the store needed help. It's been common for years at some stores to ask you for your phone number, email address, date of birth, blood type, etc., to enroll you for their benefits program. I'm simply not that guy, so I declined to give my email address. The woman at the counter then informed me that she could not provide a receipt to me without my email because they've gone "paperless". *Pause for a moment of clarity* - I have nothing against "going green" and/or reducing waste. I commend it most of the time, actually. But a receipt? Now, I've gone to places of business where I purchase one or two items and receive a receipt between 12 and 18 inches, containing enough text that's nearly worthy of a hardcover publication. Transaction details, maybe return policy, done. Nobody needs more text on a receipt than in some of the books in the bible. God bless. Aaaand, we're back....... So I ask the woman, "so if I don't give you my email address, you can't give me a receipt and if I have any issues, I can't return or exchange the shoes?" "Yes", she replied. I then surprisingly, yet politely, said, "oh, okay. I didn't know that. Thank you anyway." and headed for the door. As I was walking out, I heard the two hard-working busy-bees laughing about the exchange. Now, I'm not Grandpa Grumps or anything, rambling with tales of "back in my day...." for everyone to not want to hear. But, like many, I have suspected that in the early days of agreeing to the "can I have your email address for our rewards program", some companies have sold that information which then resulted into the hundreds of junk emails that I currently receive, to this day. The only other explanation is that I am an incredibly popular guy. (I'm not.) This was my first time hearing of this policy change. I guess some stores do it. They say it's to reduce and go paperless and sometimes, I guess I can respect that. Well, the amount of paper you shove into shoes and shoeboxes says otherwise. Use recycled paper for your receipts. But I could have done without the "can you believe that" / "OMG" laughter from the snarky little bit*hes behind the counter. Would I go back? Fcuk no. Look, I get it. You say you're reducing waste. You're not. You want my email address for that? It's bulsh*t and a blatant lie. You, like other businesses, have an insatiable need for personal information for your own marketing needs (understandable) and to sell (greed). It should be my choice to release that information to you. So, for that reason, I'm out.

Came here on Sunday 1/18/26 and there was a middle aged lady with blonde, wavy hair and glasses…read morethat was assisting my mom with shoes. My mom isn't the easiest person and as particular as she is, she's also indecisive but the worker helped her with such patience and grace. The employee was kind, helpful and thorough. I would recommend coming to this store just for the excellent customer service she demonstrated.

This is generous compared to the advertising is experts is misleading based on my experience. I…read moregave the issues my kid has with her back and nothing was done to check her foot for arches nor was her gait examined. A hand was waved in the direction of a shelf with descriptions of the shoes with no recommendations. The store is nice but the person that helped me was almost worthless. I will not return.

I went to new balance because I left my favorite nike's at the hotel…read more Sooooo, Emily was very helpful and got me shoes that are so much better. Great service, clean, and I was in and out in 10 minutes.

My wife was looking for new work shoes and we had an excellent experience. The customer service was…read morefar beyond our expectations! This was worlds apart from the big box store experience. They had all the shoes we wanted to compare and Sean was very knowledgable and answered any questions we had and even ones we didn't know or think to ask. Any options she knew she wanted to try were brought out and even a few more to make sure she was satisfied with her choice. Sean was personable, patient and eager to help. After the custom fitting, he suggested for her to move up a half size from what she'd been wearing. She has a history of foot issues and I was excited to see how this would help. One day in and she's noted that she's much more comfortable. Sean seemed to really care about making sure we chose the right shoes and gear and we were never rushed. From start to finish, I can't think of another time I was this impressed with the level of service received. We'll happily recommend Up and Running any chance we get and will be back for future needs.

The staff was very friendly and really knew their stuff. They had a great selection of shoes,…read moresocks, and other running items. Like any good shoe store it's a little pricey but well worth it!

They have a great selection of boots and clothing, staff is great and friendly…read more Value is good

Great Western Store best in south western Oh to find western wear,boots,hats, belts etc I have been…read morethru out the west and south west and The Spur compares well to places In Texas or Montana

Well what can I say? I can say my wife got me some new shoes from here for a Christmas gift…read more What can I say? I can say for all the guys out their, are you looking for a nice clean pair of shoes to where out to bible study or a date or just because you want to look nice? Well this is the place to go to for sure. What can I say? Well I can say this, the customer service here is super friendly. They really enjoy helping finding shoes that you like at an affordable price. Well do not believe me or take my word for it? What can I say. Lol go their yourself today and find out.. Well I have given you some I sight on this lovely shoe store. I hope you enjoy this place as much as I did.

Not the best deals at the Premium Outlets, but definitely a lot of selection. The front of Aldo is…read morefilled with shoes stocked in a full size run and discounted 30%. The back half of the store is 50% off or more, but what you see is what you get. Racks of shoes are labeled by size but what you find in a Size 6 may not be available in a Size 9. You may also find five pairs of the same shoe on one rack. This definitely gives the shop a "picked over" feel. My favorite thing to get from Aldo are the handbags and wallets, but those are few and far between here. There is a small shelf with five kinds of handbags. Like the odds and ends of shoes, it gave me the feeling like I was looking at bottom of the barrel handbags. The selection is about twice as large as a traditional Aldo, and since our only retail store in Cincinnati is a small boutique in Kenwood Mall, you may have an easier time finding something here. Nothing really caught my eye, but if you're an Aldo brand follower, you should come check out the outlet.

This store has a tremendous shoe selection as well as super helpful and knowledgeable staff. I have…read morebeen on the hunt for a wide-friendly racing shoe and the sales staff made excellent suggestions and patiently waited for me to test and try on several pairs. I also love the variety of running apparel, they have both really great performance focused wear as well as more quirky and fun options with a sense of humor. Highly recommend for walkers, beginning runners, and elite runners alike!

Great experience. This store had the best price and was the only one carrying the size and color I…read morewanted. The shoes arrived brand new, clearly unworn, were packaged very carefully, and were delivered within the promised timeframe. Highly satisfied with the purchase