Fast and efficient call, got to know a lot that was never tough by my mortgage company.read more

My husband has been working on getting an answer on a claim since June 26th of this year. He's been…read moretold he'd have an answer within the next day or two 2 weeks ago at this point. Our agent claims she's going to stay on top of it and follow up with updates regularly. Unfortunately, still the same patterns. Claim is still open, still no resolution, still being given the runaround with rather little communication. He was the one who had to reach out twice last week after waiting over a week to hear from anyone. The last incoming call he received was on 9/23. All outbound calls have since received automated responses like "I'll call you back shortly or I'll call you back in 5 minutes" to never receive that call. He reported everything promptly, cooperated with every single document request, sat for whatever they asked, and provided a complete paper trail. In return, the claim was routed to a third-party Special Investigations Unit and I received a Reservation of Rights letter that cherry-picked an unrelated inspection report to argue the damage was somehow pre-existing, rather than seriously engaging with the actual sequence of events. Beyond the claim handling itself, the communication has been the most frustrating part. The assigned agent has told me "I'll follow up tomorrow" more times than he can count, and tomorrow never comes. No proactive updates, no accountability, just repeated promises that go nowhere. He's had to be the one chasing status on our own claim, almost every single time. For a company that markets itself on "customer advocacy," this has been the opposite experience. If you're evaluating homeowners insurers, factor in not just the premium, but whether a company actually shows up when you need them during a claim. Based on our experience, this one does not. Get everything in writing, and don't be surprised if you need outside help (attorney/public adjuster) to get movement.

Lexi and Scott are phenomenal to work with for several years now. I'm in lending and have referred…read morethem to All of our clients and haven't heard one complaint. Keep up the great customers service! Much Appreciation, Aaron

I have been very pleased with Scott Coccimiglio at the Lincoln Insurance Group! I worked with a…read morenumber of insurance agencies, and was placed in an unfortunate circumstance where an agent neglected to begin the process of renewal on-time for a commercial policy. This is where Scott stepped in and quickly assessed the company needs and prior policy, and went immediately to work on getting me the BEST coverage! Good news, was he was able to not only get my policy running without any lapse in coverage, but managed o also save me thousands of dollars! Fast forward more than 5 years and I am still with the Lincoln group, and have moved all my insurance needs to Scott. 5-Stars way up!

Halle Hancock helped get a new auto and umbrella policy. She was thorough and quick in getting…read moreanswers to my questions and ensuring I had the proper level of insurance. I highly recommend working with her! Steve B

Arden was extremely helpful and friendly in assisting me with my claim. I appreciated her prompt…read moreresponse.

I was a little apprehensive taking my new Jeep into Progressive to have the repairs done. My…read morehusband and I had our preferred shop in mind. Progressive was better than their advertisements. They greeted me by name.. had a nice new rental ready... listened and made a list of my concerns.. Called and emailed me thru the whole process. They used only Jeep parts... and I had my car back almost 5 days earlier than they projected.

Be honest. Don't lie. Allow vehicles with more then 4 inches of lift.. ridiculous. A half inch to…read moremuch and you guys cancelled my policy

Extremely friendly and helpful staff. I have some big dings on my insurance, and Ahmed, Sam and…read moreShakur did everything they could to make sure that my insurance stayed as low as they could get it. They came in about $30 less than the next closest quote I received, and let me know that if I maintain a good record, it'll go down another $50 or so in 6 months. They give referral discounts, so if you go to them, let them know I sent you!

Sam is amazing man and Quincy is very helpful both amazing people everybody at this agency is…read morewonderful. I was able to get my teenager on her own policy for a very good rate. They are honest have integrity and I would recommend them to anybody

They messed up, I messed up, and we were both frustrated. My insurance got cancelled and I didn't…read moreknow because they had called an old number three times. No big deal, it's just my home. They never tried the cell phone number listed on my invoices. It sucked, and it was my fault, but when I called to see if I could get my coverage reinstated I was told "you can pay if you want, but that doesn't mean your insurance is going to get reinstated". You sell insurance and you don't know if we can fix this or not? I have rarely been treated like such an annoyance. I complained, so they called to apologize for my bad experience but ask me to" acknowledge that they had returned my call". I guess I'm happy to provide a verbal that nothing is again their fault if it makes them feel better. It was humiliating. Almost two decades with them and they made me cry on the way to work. It was the only time I ever paid late. Definitely time for a new broker who has more respect for his "little" clients.

Unfortunately I had to cancel my insurance policy with Jensen Insurance due to moving out of the…read morestate of Utah. However, I have been with Jensen Insurance for 8 years and have ran into zero problems. Their office is professional, enthusiastic, and you feel almost like family with how they treat you. I highly recommend Jensen Insurance and will continue to suggest them to anyone in Utah.

When it comes to title company's there are good ones and then there is Brenda at Title one , she is…read morelike the Olympic standard for title officers fast ,friendly and she knows her stuff. When it comes to your home and property why would you trust it to anyone else. Don't forget to ask for Brenda J. when you call.

Professional & efficient . Great customer service . I was…read moretruly impressed with their professional conduct .

From the beginning, these guys have been pretty great. I feel they do their best to get me a decent…read morerate for insurance, and I definitely feel confident in Jason's knowledge. Lori is pretty nice over the phone and easy to work with. I'd recommend this company for insurance. They do make efforts to be available. Email does tend to be a slower form of communication for them but a phone call will usually get you the answers you need more quickly. If you have questions or things don't seem to make sense, I'd highly recommend speaking with Jason as the guy knows his stuff. I've had them for about 6 months so far and my interactions have been decent.

I use Direct Insurance for my home and auto insurance. They are incredibly helpful and friendly. I…read moreasked them to quote my insurance with a variety of different companies and levels of coverage. The were super helpful and gave me a bunch of different options. It ended up saving me hundreds of dollars!

I'm having the worst experience of my life with Progressive Insurance. They assigned the most worst…read morerepresentative to my claim, her name is Shalimar Young. She is being extremely rude, disrespectful and unprofessional. In a such terrible moment of my life after someone hit my car, in the moment that I most need help they assigned this terrible professional to handle my case. This is causing me so much pain. The representative phone number 385-275-3685 if they assign you SHALIMAR YOUNG - PLEASE ASK FOR SOMEONE ELSE

Definitely the worst insurance company ever. At least when it comes to customer care. Idk why but…read morethere staff were just so rude to me. I was just trying to get my claim and this lady said in her own words "I was being F****** retarded" and literally hung up on me... seriously though??!! Not a good experience. I will say I feel like she should be fired and not make this company put such an awful taste in my mouth. Too bad she cut out when she said her name

I went with Patrick because I didn't want to deal with a call center and waiting on hold. The…read moreAllstate policy was more, but it was worth it as long as would not have to sit on hold with a call center. Patrick assured me that with him that would never happen , but here I am, on hold for 37 minutes waiting for a random phone rep, listening to bad music, and their repetitive adds. I didn't give him a bad review for no reason. I emailed Patric at 8:00 AM this morning and it is now 6:52 PM. He did respond a 5:30 to say that the information I sent him this morning was accurate. He did not resolve my issue or offer any way to resolve my issue. So if thats the service you want from your car insurance the Patrick is your guy. Who doesn't want to wait a full day for a response, only to get no information. I will be moving ASAP. BTW I started this review after after I was transfered 3 times and have now been on hold for over 45 minutes. Thanks Partick Sanchez your the worst!

I've been using Patrick's expertise since mid-2008, and he's always been helpful, professional, and…read morequick when answering questions and providing insurance services. He's friendly and always helps me to get the info I need. Don't hesitate to stop in and talk with him about insurance!