Jeff Pierson and his team at Big Key Real Estate were nothing short of amazing. We needed to…read morepurchase a home quickly and wanted to make sure we found the right one to fit our needs. I was traveling extensively and wasn't able to be directly involved as much as I would have like to have been. I had my hesitations moving everything along while I wasn't around. However, found Jeff and his team were able to manage everything incredibly SMOOTHLY and know we couldn't have done it without his team's expertise. We appreciate all the hard work they helped us with. We will definitely be using Big Key Real Estate for our future home buying experiences.

Excellent work--they are amazing! Sold our home in 3 days and were available for any questions we…read morehad no matter what time of day.

Terrible office, been trying to take care of a few items - lost emails and claims it was our fault…read more Never mamage to speak with the actual agent - Been with State Farm 30 years - expect to be treated better. SF great insurance company - but get an agent that will work with you.

Great customer service! Team is amazing and honest. Truly recommendread more

My experience with BTeam Liquidators, specifically Lou and Kathy, was extremely disappointing due…read moreto poor communication, disorganization, and unprofessional customer service. After winning an auction item and paying my invoice, I received an email stating pickups were available by appointment only from Friday, May 22nd through Monday, May 25th. The email instructed customers to either schedule through a SignupGenius link or text (801) 503-4014 to arrange pickup. The SignupGenius link did not work properly and would not allow me to schedule an appointment. There was no indication that creating an account might be required. I followed the alternative instructions and texted the provided number on Saturday, May 24th at 9:54 AM: "I need to set up a time to pick up Invoice #595586." I received no response. Because auction companies often charge storage fees or dispose of items not picked up on time, the lack of communication created unnecessary stress, especially since my credit card information was already on file. After still hearing nothing, I sent another message Sunday at 12:38 PM: "Your email told me to text this number to set a time to come pick up my order please respond!" This time I received a response within three minutes: "We are here until 3 come get your stuff." I had already made plans for Sunday because I intended to pick up my items either Saturday or Monday, both of which were listed as available pickup days in the original email. I replied asking whether Monday pickup was still available since the email specifically referenced Monday appointments. The response was: "We are not available after 3 today." With limited time remaining and the location being about 20 minutes away, I felt pressured to immediately change my plans and rush over to avoid risking fees or losing my items. Unfortunately, the experience worsened once I arrived. There was no signage, organization, or indication of who customers should speak with for pickups. I approached a woman later identified as Kathy, who was assisting another customer. I respectfully waited several feet back until they finished. We made eye contact multiple times, so I reasonably assumed she would assist me next. Instead, she began walking away without acknowledging me. I had to stop her and say I was there to pick up my items. At that point, another individual, later identified as Lou, stopped what he was doing, and both appeared visibly irritated by my presence. I provided my invoice number and item information and was curtly told, "It's over there." After retrieving my item, I calmly suggested they revise the wording in their pickup emails because customers may not receive responses when texting for appointments. The response was dismissive and unprofessional. The overall impression I left with was that Lou and Kathy either dislike dealing with customers or are overwhelmed and taking that frustration out on paying customers. If they do not want to manage weekend or holiday pickups, that is entirely within their control as business owners. However, if they offer appointment-based pickups and instruct customers to text for scheduling assistance, those communications should be monitored and customers should be treated professionally. Good customer service requires basic communication, organization, and professionalism. Unfortunately, my experience with BTeam Liquidators lacked all three.

Nutshell: Lou's lack of follow through, failure to communicate, dismissive response when asked a…read morereasonable question about a contract, destruction of valuable property and refusal to remedy the situation in any way are all incredibly unprofessional. If he's too busy to respond to clients, then he's stretched too thin and can't be trusted to do the job properly. Full story: I had a disappointingly unprofessional experience with Lou and B Team. I had inventory from a vintage reselling business to liquidate and contacted Lou to see if that's something they handle. He assured me it was, and explained that he could either buy the inventory as a lot, or we could liquidate it piecemeal using his personal online auctions and eBay. We decided to do a trial run with a subset of items worth a few thousand dollars. I set up an appointment and delivered the discussed items, expecting to receive a consignment contract or at the very least a receipt. Lou said he'd send me the consignment contract in the following day or two. After four days had passed, I checked in and Lou said he'd have it to me by the following Monday at the latest. Monday came and went, and when Wednesday rolled around with no contract, I reached out again asking when I should look for our contract. Nothing. The next day I reached out again, and Lou's response was that he was really busy and I could either wait until he got around to drawing up the contract, or I could come get my items. Now, several of my items were already listed on his eBay account, and I had provided him with an itemized spreadsheet documenting the inventory I had delivered. This is his business, shouldn't he have a consignment contract template he can just cut and paste the specifics into? And he had time to list my property for sale but not to email me a contract? I was feeling unsettled, but wanted to give him the benefit of the doubt because I really wanted to find a vehicle for offloading the old inventory. When an entire month had passed with no contract, the unease was too much and I told Lou I was going to come get my property. We arranged a time, and when I got to the warehouse, neither Lou nor his wife Chris were there. Instead, a man I had never met let us in. As we unloaded things from their shelves, we discovered that the top of a stained glass lampshade had been smashed. It had broken pieces of glass dangling from the solder, and tiny shards of glass around it that would only be there if the break was recent. I took pictures and before removing it, pointed it all out - tiny shards and all - to the man who let us in. He told me that he couldn't do anything about it, but that I should reach out to Lou, who he said would make it right. I sent Lou the photos and asked how they handle it if a client's property is destroyed by them, rendering a previously valuable piece worthless. At this point I was completely unsurprised to receive no response whatsoever. And, since he never gave me a receipt or contract, I don't have any legal recourse. We've speculated that perhaps the smashed stained glass was WHY he refused to put anything in writing. All in all, I cannot recommendation B Team.

Alinda and her team are hands down phenomenal! Their expertise and dedication serving our community…read moreis outstanding! They helped in so many ways with foreclosure threats because she has the knowledge! Give them a call!!!

This is scam to steal your property. Do not do anything they advise as they will put their name on…read moreyour title and pose a buy back program as a lease yet your original mortgage stays in your name but they want you to send them the money for the mortgage as your rent. And they say they will then pay the mortgage. This allows them to not only steal your home but cause you to foreclose anyway yet they the. Walk away with the property because they have the title but you are still on the hook to your original loan. Run!!

This team is truly exceptional. Blake, Elina, and Tanner work seamlessly together to keep you…read moreinformed and supported through every step of the process. We've worked with them on two occasions--first for a very complex construction loan, and later to refinance. The construction loan was especially challenging due to a house fire, insurance complications, and the fact that both my partner and I are self-employed and commission-based. Without their expertise, we wouldn't have been able to secure the financing we needed to rebuild our home. What really sets this team apart is their genuine care for your well-being. Every interaction feels personal, thoughtful, and grounded in finding what's truly best for you. Working with them doesn't feel like a transaction--it feels like collaborating with trusted friends.

Blake and his entire team were absolutely fantastic throughout our first home buying journey! We…read moreanticipated stress, long waiting periods, confusion, and overall a difficult process like so many of us hear about. However, it was the opposite. Elina was on top of all our questions, requested things from us quickly and concisely, and executed her part immaculately. We couldn't have left the process with any more clarity, peace of mind, and stress free joy. Thank you so much for all your hard work, again. Cheers!

I've been to a handful of estate sales as a youth years ago and I didn't get the hype, these guys…read moremake it better than I've experienced before, weird to follow an estate sales company but I will be hitting up as many of theirs as I can. Very profesh, I scored an old Sony trinitron to hook up my nes and played shinobi all night long!

Amazing company. I couldn't be more thrilled with their process and personal touch. Highly…read morerecommend!

Shirley and her crew were helpful and knowledge and handled everything so well - from organizing…read moreand fairly pricing, good advertising, and managing the days of the sale. Our family would highly recommend and use her company again.

Always great finds and great deals shopping with SH Duncan Estate Sales. Highly recommend. Thanksread more

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