In August of 2022, my husband and I decided it was time to replace the roof on our home in New Jersey. We spoke to roofers and hired Intact Contracting Inc., based out of Cliffside, NJ, according to their web page.
Dino, who we believe owns the business, quoted what we thought was a reasonable amount and the project would be finished within a few days.
On day one, Dino showed up with his crew and they started immediately to remove the old roof. Dino left shortly after the start of work and returned later, after one-half of the old roof had been removed. That is when he announced to us that in order to continue the work, he would need an additional 66% on top of the previously agreed upon amount.
We were stunned and speechless. With 1/2 of our roof removed, we had no choice. We would not be able to get another roofer at that point and our house and belongings were in jeopardy of being ruined during the first rain.
We protested and Dino's response was that he needed the money to feed his children but that he would deduct $300.00 from the new price, a deduction of approximately 2% of the total, increased, cost. As the day wore on, we realized we had no choice and had to come up with the additional funds, not a simple process for senior citizens on a fixed and limited income. It was an unconscionable move on Dino's part.
When the job was finished and the crew left, the dumpster Dino had provided sat in our driveway, a few feet from our door. When we asked Dino when he was going to remove the dumpster, he responded that it wasn't his problem and that we should call the phone number on the side of the dumpster to have it hauled away.
A day or two after the completion of the job, we noticed that the ceiling on our summer screened-in porch had hundreds and hundreds of nails poking down thru the ceiling. That summer porch is our main living area in good weather and the ceiling is a beautiful teal blue. The nails completely ruined the beauty and integrity of the ceiling. We immediately called Dino and he came to look at the porch. His reaction was that he could fix the problem by re-doing the roof but we would have to pay for labor and materials. We explained that ""no", his company was responsible for the damage and therefore responsible for the repair, including all labor and materials. Dino replied by telling us he would hire a lawyer and sue us if necessary. We asked what he thought he would sue us for. Of course he did not have an answer. After much back and forth he finally agreed to repair the damage.
Earlier in the year my husband and a friend replaced a small, outdoor porch roof, using the correct size nails. When this was pointed out to Dino, showing him that his crew had used the wrong size nails for the entire job, Dino had no response.
The last part of this saga is that when we went to the attic to examine the new roof from the inside, the same issue was there with long nails sticking thru to the inside of the roof.
Bottom line, we seriously advise anyone looking to replace or repair their roof to avoid Intact Contracting. Our experience with them was a nightmare and we hope no one else has to deal with these problems. read more