Ms. Kelly Pink is exceptionally knowledgeable, professional, and extremely courteous -- highly recommended.

Juan Caudillo went above and beyond to help me secure homeowners insurance. He took the time to explain everything I didn't understand in a clear manner. Highly recommend!!!!! read more

I have called 6 times now in the past month. I am always leaving a message with customer service and no one gets back to me. I am thinking about buying a new car, but how can I if I can't add it to my policy because I can't reach anyone but customer service who can't make any changes? My old broker was awesome, they sold to Inzone and I am highly disappointed. The hours are awful M-F 8-5. . It turns out I did get call back from them but it showed as Spam Risk...so I saved that number so I would not miss the call again, but I am at work M-F during those hours and beyond, so I spend my lunch calling them and then if they call back while I am working I can't answer my phone-especially for Spam Risk calls! I've also updated my number from my spouse and they keep calling the wrong number and my spouse won't answer Spam Risk ever. How hard is it to save the contact information? I have to shop around. I have 5 cars I need to insure, and will be buying another very soon. This has wasted much of my time, and I work 65 hours a week. I don't have time to waste. read more

my representative, Crystal, was extremely professional and helped me save nearly $2500 annually on my policies.

Ashley Lozano always goes above and beyond for me! She explores every single policy to make sure I have the best one for my needs. I am very grateful for her! Thank you Ashley! You are my insurance angel. read more

Have been with Corbett and had Mercury Insurance for years and years on car and home. Once Inszone bought out Corbett, the rates for home and car tripled. Can you imagine receiving a renewal bill on your home insurance with an annual increase of $848.57? F__king ridiculous! Called two different numbers at the Newbury Park office, left messages, no one responded. Sent an email requesting cancellation of my policy, no one responded. Called again today, spoke with Ashley Lozano, she said she would email documents for signature, haven't received ANYTHING. This company is unresponsive and only cares about making profits. I've switched carriers and am paying $2500.00 less per year for home insurance than I was before. DON'T DO BUSINESS WITH INSZONE. YOU HAVE BEEN WARNED. read more

Ashley and Mellissa went far above and beyond the call of duty to help fix an error with the carrier and I am so incredibly appreciative to both of them, and Kelly! They used the entire team to give me the best service putting my needs first, thank you! read more

I had a lovely insurance carrier who unfortunately sold to Inszone. I was told this would provide better service and more resources. This isn't true in my experience. I currently have two policies with them now, but I'm now shopping well in advance to cover myself in the future. One of my reps can't be bothered answering or providing any type of service until its renewal time and he wants his commission. Then he's all over me like fleas on a barn dog. It's so annoying sending emails into the ethers with no response and leaving messages that don't get returned. Also making corrections with provided back-up, only to see the same mistake in the renewal sent. The policy offered by said person is outrageous and not sustainable as a small business. I got a much better deal before I was handed off to this company with false promises. Then if this wasn't bad enough, they want to ream you at every end of the process - even charging you additional for an ACH payment. Disgusting and pathetic. I'm giving 3 stars as my other rep gets the job done, offers reasonable policy costs - obviously doing his job - and offers payment options that don't require an extra fee. No one wants extra fees. It's always best to shop around and not accept poor business behavior. For their greedy junk fee, they will now be losing thousands of dollars. Bad business. Shop around. Don't accept poor business from any company. read more

DO NOT USE THIS COMPANY. FYI they also have multiple Yelp accounts to try and avoid bad reviews accumulating on one profile. I was with this company for almost 10yrs and they, particularly Tricia C., royally screwed me over the past 6 months, almost costing me my California home insurance policy. In a time when insurance companies are trying to cancel home insurance policies left and right, you want a agent on your side who knows the ins and outs of binding the correct policies and helping you work through any issues while mitigating the cost of your premium. Tricia's (and Inzone's) ineptitude when it comes to knowing what policies they are able to bind for a person is staggering. She tried binding a new insurance policy for me that was canceled not 2 months into a 12 month term, because she wrote it incorrectly. This then caused Mercury to audit my home insurance policy. Tricia was not only unhelpful when explaining the process to me, but she was also incredibly unresponsive. I followed up with her multiple times over the course of a few months with NO response. This caused a notice of cancelation which I was only able to overturn by working directly with my insurance company and cutting Tricia out entirely. When the underwriter would come back with questions Tricia NEVER relayed those to me. I had to deal with it all directly and with no guidance. Every time I called Tricia's line or even the company general line no one answered. I couldn't leave a message because their voicemail wasn't set up. I even emailed the general help line to try and speak with a supervisor or literally anyone else at the company to get guidance about my situation and never heard back. The 1 time in 6 months that I was able to get Tricia on the phone not only was she unhelpful in finding a resolution to my situation but she was incredibly condescending and rude. It was clear they wanted me to lose my policy so I'd have to bind a new one at a higher premium with shittier coverage and they could take the commission. If there's anything that goes wrong or is not normal about your insurance, you can bet these people will have no clue how to help you. read more

InsZone is a post-merge/sale of Corbett Insurance Services which has been around forever but the staff is the same with improved capacities to offer additional carriers. As a business and commercial real estate broker, this is important to me and my clients whom I refer all the time. I've used Kelly Pink for the last 12 years for my businesses, properties, and personal insurance needs. When a certain insurance carrier decided to exit the market because of the fires we experienced in the region, I was in dire need of coverage for a property. Kelly worked her tail off to find me something that would work. Not only did she find a better carrier, she rolled other policies with that one to help me save another 12% compared to the prior year. She and her staff are always responsive, especially during renewal time which is often busy because I have so many policies and need to make sure I have what I need in an earthquake state. I recommend her and her team with the highest recommendation, without reservation. read more

Inszone Insurance Services - My Company Logo - Home & Rental Insurance Near Me - Thousand Oaks, California

Cindy Warner has been my agent with Inszone Insurance for my Home and Auto Insurance for 8 years. She has been great in helping me with everything. I highly recommend Inszone Insurance. She has me with Mercury Insurance for both Home and Auto who have also been great. And I also highly recommend them. read more

This team has always been helpful any time I've had issues. They also insured me for Condo Insurance 2 years ago when virtually nobody would insure any new condo owners.. Scott has personally been nothing short of incredible when handling things with me. Running all sorts of numbers and adjustments to meet my needs and budget.. in a world where insurance companies cause headaches, these guys are the outlier. read more

Auto Insurance- Was looking for a better rate but agent never called back. This happened twice. When an agent reached out, she stated she could not find anything. I could tell she only researched a couple of sites. Poor customer service, poor communication. They want the money but they do not want to do the work. Found a better company with good coverage for much less. Would not recommend this company. read more

With their company, my insurance rates almost tripled. Guess someone's trying to make some commissions! I could never reach an agent AND I didn't sign anything to sign up with them but to cancel, they make it very hard and complicated. I would never do business with them again or Safeco. What these Agents don't tell you is they only do business with 1 maybe 2 insurance companies so they don't truly give you the best prices...they push the company that they are working with. I realized this 3 years too late. Never again. read more

YOU ARE IN THE DARK WITH THEM! An agent was assigned to me after my insurance agency was acquired by Inszone. Since then I have experienced no communication and a complete lack of accountability. I requested a copy of my current policy, the only thing he could come up with was something from 2023. Ridiculous!!! I'm done with him & have decided to move my account to another agency. I DO NOT recommend this company to anyone. read more

Ask for Cassidy! She is sweet, smart and the most helpful of all the agents. Her follow up and demeanor are top notch!

never able to speak to the same person so each person has a different assessment of what is necessary. no consistency never a return phone calls the right foot doesn't know what the left foot is doing; chaotic I have not a thing positive to say about this company read more

Very poor and unprofessional treatment. Difficulty reaching my rep. and after multiple attempts (calls), not helped often. Received bad advice and service on a few occasions. Auto insurance declined after ONE DAY LATE PAYMENT! (After 14 years with the company.) read more

Very disappointing in lack of customer service. I first submitted the online request form and never heard back. I then called and connected with a representative who took down all of my information. I also sent her all my documents as well. A few weeks later I received a call from some else in the office informing me they were working on it. But now it's well over a month later and I never heard back. I wouldn't recommend it based on my experience. I usually don't like to write poor reviews, but appreciate when others share their true experiences and am sharing mine. read more

I was looking for Home insurance and came across Inzone Insurance Services. Kelly Ink is the Insurance specialist who service my home policy. She was great. Was able to issue my Home Owners policy really fast. I would highly recommend this place to anybody. read more