I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

I always give great reviews when warranted but after my experience at this place I refuse not to…read morespeak up! I am not sure about the business or any other agents here, but there is an Agent that is employed here by the name of Phena Demyon. We had our entire family here with a total of 5 auto policies and 1 renters policy. We have all left and taken our business elsewhere! This agent has dropped the ball and fell short of what customer service and professionalism truly stands for! On numerous occasions to say the least, we have all had an issue with her professionalism on an individual basis. Phena Demyon just does meet the mark whatsoever! Phena will sell you with a good song and dance. But when it comesU to delivering she continues to fall short of being an Insurance professional! We have all left this company due to the Phena's unprofessionalism and her lack of finalizing tasks! But the straw that broke the camels back was when the payment portal was having technical issues and one of our policies were canceled. I have screenshots to prove the system was not working. But did not receive any satisfaction from the issue. After the policy was canceled Phena told us it would take Mercury Insurance 15 days to rewrite our policy! You have to be kidding me! So this Insurance Agent thought it was okay that we be without an automobile policy for 15days?!!! So what were we supposed during the 15days it would take underwriting to rewrite the policy? I have been insuring my vehicles for over 30yrs and I have never heard of this non-sense ever! I immediately called another company and had the same policy with Mercury the same day. 15days huh? Phena Demyon/Thousand Oaks Insurance Agency This place is the worst! Take your business to professionals not these novices.

My husband and I highly recommend. Asher W. has been incredibly helpful, very responsive in…read moreanswering questions and streamlining the insurance process. We are lucky to have been referred here! Thanks for great service

Asher Waldman was so awesome to me. he helped me so patiently, kind and supportive! He helped me…read morewith my needs that were very so much needed. Thank you Asher for everything you've done for me! Happy Holidays!!!

I've been receiving home, flood, and life insurance support from Jill Mongeon's office for nearly…read more15 years. Jill and her office manager, April Crone, are fantastic. I highly recommend Jill's office!

Jill and her staff are wonderful. They are very knowledgeable about every detail when it comes to…read moreinsurance. And there customer service is an A+. Thank you Jill and team you guys are the best, keep up the good work.

Their reps are amazing Danny has done well by me for over a decade now! Even with a 18 yr old…read moredriver.

Years ago I had trouble finding a company that would insure my home due to it being in a brush…read morearea. I called Crusberg-Decker, spoke with Danny and he found me a company that would insure it. That was over 12 years ago. After another home, multiple vehicles, boats, a rv. I am still using them. Always super friendly and reliable. Highly recommend them.

I've been with this insurance company for over 15 years, and they've always given me five-star…read moreservice. They're always in the office, answer the phone, and a real person is on the line, or someone returns your call within the hour. Janie in the local Thousand Oaks office has always gone above and beyond to help me with anything I need or to help me handle any problems I've ever had, even going as far as to text me and remind me that my payment is coming up and I haven't made it yet. I would highly recommend this insurance company to anyone. 1000/10!

Harvest insurance in Westlake Village has been handling our auto insurance for many years. They are…read morereliable, friendly, and get the certificates out immediately. I would definitely recommend them.

I've been working with AEC Insurance services since 2012. They consistently work hard to always…read moregive me the best rate and coverage no matter what vehicle I'm driving. I've also purchased renter's insurance from them which has been SO worth it on several different occasions. I can't tell you enough how wonderful the team at AEC Insurance Services is. They go above and beyond just providing insurance, and have been there for me to provide guidance, support, and advice when it comes to things like car accidents, vehicle issues and repairs, and new vehicle options. I know I can always count on the AEC team to have my back, and that's absolutely priceless. They have never tried to oversell me, and I feel confident that I always get the best deal on my insurance rates because I know how much this team truly cares about their customers. Trust me when I say, these guys are good guys to have in your corner. Albert & Chris - I am so grateful for your continued partnership over these last 7 years. Thank you for all that you do. I appreciate you!

I had the pleasure of working with Chris Glen over the past year. He is nothing short of what…read morecustomer service NEEDS to be. Chris knows what he's talking about and I felt truly confident in what my wants/needs were in regards to my homeowners insurance. One thing in particular that I like about Chris is that he's super quick to respond to any questions I have via email. I can shoot Chris an email early in the AM and there's a response within the hour- something very important to me since I'm unavailable for most of the day. Please, do yourself a favor and call Chris! You won't be disappointed!

Ignores basic requests for information, basic policy/ renewal questions, adding services policies -…read moreat least 10 emails and phone calls were ignored over the last 2 years. Not worth the small savings. Going with another provider who is more responsive and appreciates my business, which is now over $7,000 a year in combined policies.

24 years with Dan and his team. Absolutely the best group around. I had the pleasure of dealing…read morewith both Dan and Jerry Ryan this time. And Jerry was just fantastic. Dan was out of town but he didn't miss a beat and Jerry was well informed when I arrived. My issue was a 3 accident I was in. They were wonderful.

Great customer service that doesn't end at the sale. Dave Turley is always attentive and on the…read moreball. I bought an investment property and needed documentation and Dave was on it. 5 stars!

From the owner: If you want to streamline and simplify your life and save money at the same time, trust all of your…read moreauto insurance, home insurance, business insurance, life insurance, and health insurance needs to one full-service agency -- Oaks Insurance Group. We have been meeting the needs of our clients with affordable auto insurance, comprehensive homeowners insurance, life insurance, health insurance plans, condo, renters, and all types of business insurance including workers compensation. In addition, we provide attentive, personalized service all while creating a memorable customer experience.

My daughter, age 16, reached out to Jakob Nemitz for an insurance quote for her first vehicle. I…read morehad her reach out to him, so that she learned how to do "grown up" things. He provided her a quote, and I reviewed the quote and communicated with Jakob about the quote. I agreed upon a quote, and he sent my daughter the contract to sign, and even though I was also on the contract, I did not receive a copy of it to review or sign. Once I realized by daughter signed it and payyed for it, I asked to review it and the coverage was NOT what I agreed to. In fact it was the bare minimum insurance, and the cost was higher. This would not have covered her if she was in an accident. I asked multiple times to get this changed and was ignored. No responses to my email or phone calls. I'm sure they know that a 16 yr old is not going to review their docusign documents. I have cancelled this policy. Not a happy Mama

If I could go lower than 1 star, I would have. Absolute worst service in any service based…read moreindustry. I did not even pick David Baker, was assigned when my previous agent stopped representing goose head. (I am adding an edit here). Goosehead as a company still had decent coverage as a broker. If you are stuck with david baker, you can call Goosehead and work the process to ensure you do NOT have to work with him any longer. And last, David Baker, if you are actually out there and still collecting commissions,,,, Please do your company a favor and Quit. You are giving Goosehead a bad name, and that is unfair to all the other agents with the company that do work hard for their customers.

Jesse G at Kehl IS THE BEST! He is very honest, incredibly responsive, and communicated so well to…read moremake sure we got the best insurance with the deductibles and coverage that makes the most sense for our situation. I truly wish everyone could provide customer service like Jesse. If Jesse can't find insurance that's appropriate for your situation, he will tell you rather than trying to sell you something just to make a commission. Compared with AAA or Farmer's insurance or something similar, Jesse can shop around to find the right policy combination for you.

I am a current Client here and I'm constantly impressed with Jesse and the other staff. They…read morerecently helped me find a new Home Insurance Policy which is very hard these days. Best Agency in the 805!