I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

I always give great reviews when warranted but after my experience at this place I refuse not to…read morespeak up! I am not sure about the business or any other agents here, but there is an Agent that is employed here by the name of Phena Demyon. We had our entire family here with a total of 5 auto policies and 1 renters policy. We have all left and taken our business elsewhere! This agent has dropped the ball and fell short of what customer service and professionalism truly stands for! On numerous occasions to say the least, we have all had an issue with her professionalism on an individual basis. Phena Demyon just does meet the mark whatsoever! Phena will sell you with a good song and dance. But when it comesU to delivering she continues to fall short of being an Insurance professional! We have all left this company due to the Phena's unprofessionalism and her lack of finalizing tasks! But the straw that broke the camels back was when the payment portal was having technical issues and one of our policies were canceled. I have screenshots to prove the system was not working. But did not receive any satisfaction from the issue. After the policy was canceled Phena told us it would take Mercury Insurance 15 days to rewrite our policy! You have to be kidding me! So this Insurance Agent thought it was okay that we be without an automobile policy for 15days?!!! So what were we supposed during the 15days it would take underwriting to rewrite the policy? I have been insuring my vehicles for over 30yrs and I have never heard of this non-sense ever! I immediately called another company and had the same policy with Mercury the same day. 15days huh? Phena Demyon/Thousand Oaks Insurance Agency This place is the worst! Take your business to professionals not these novices.

Manny Castillo saved the day for me, coming through with a solid homeowner's policy option that…read morewasn't the CA Fair Plan, despite having a property backing to open space in TO. Not only did he come up with an option that other's weren't able to find, he got this all done for me in the 11th hour, right before a holiday weekend, just as my prior policy was about to expire and was able to correct an error that I made after the fact. Both he and Marissa were very pleasant to deal with. Highly recommend contacting their office!

Marissa Hessler, owner/broker is amazing! Her goal is to HELP her clients, not just sell to them…read more She is knowledgeable, thorough, honest, and goes well above and beyond the call of duty. I highly recommend her and her firm!

Great customer service that doesn't end at the sale. Dave Turley is always attentive and on the…read moreball. I bought an investment property and needed documentation and Dave was on it. 5 stars!

From the owner: If you want to streamline and simplify your life and save money at the same time, trust all of your…read moreauto insurance, home insurance, business insurance, life insurance, and health insurance needs to one full-service agency -- Oaks Insurance Group. We have been meeting the needs of our clients with affordable auto insurance, comprehensive homeowners insurance, life insurance, health insurance plans, condo, renters, and all types of business insurance including workers compensation. In addition, we provide attentive, personalized service all while creating a memorable customer experience.

My husband and I highly recommend. Asher W. has been incredibly helpful, very responsive in…read moreanswering questions and streamlining the insurance process. We are lucky to have been referred here! Thanks for great service

Asher Waldman was so awesome to me. he helped me so patiently, kind and supportive! He helped me…read morewith my needs that were very so much needed. Thank you Asher for everything you've done for me! Happy Holidays!!!

Azalea Gil is the one who helped me get my SR-22. She scoured her database to find me an amazing…read moredeal. This be my second time getting insurance through her. All I can say is that she is intelligent, charismatic, and humble. I will invite anyone that is looking car insurance, rental insuranc, and other types of insurance to go through her.

Just wanted to stop by and recommend Azalea at Solarx in Thousand Oaks!! My dad and I were on a…read morelook out for new insurance after being quoted high amounts of money everywhere else. Azalea gave us an incredible deal, she went out of her way to find the perfect price for us. She was so helpful & answered all of our questions. Thank you so much!! Will definitely be sending clients your way.

It's been a very frustrating experience with Insurance Brokers West. I have attempted multiple…read moretimes over phone and email to confirm cancellation on auto and home insurance. My request has been ignored. I would not recommend working with them.

I have known Maria S. for two years and she helped me a lot with my auto insurance. She is very…read morehard working and honest individual.

I had an excellent experience with Cappuccino Insurance Agency due to their superior service. I…read morewas faced with a challenge, being dropped by my current homeowners insurance policy due to previous claims. My house is located in the Hollywood Hills which many insurance companies refuse to cover. Fortunately, a friend of mine in the area referred me to Anthony who was very thorough, responsive, and friendly making my transition easy. I would highly recommend Anthony and his team!

Hands down best customer service. Went above and beyond our expectations! Helped us out when other…read morecompanies could not provide any solutions.

Great agent! I was honestly on the verge of leaving Allstate as another local office completely…read moremessed up my policy and billing. However, I transferred to Steve Udell's office and I'm so happy I didn't give up on Allstate. Steve offers the service and care that recognizes the value of long term customers(20 years). Thank you Steve for fixing the mess made by the other office and finding ways to save us money, as well.

I am very happy with Allstate insurance Steven Udell's office in Westlake Village. I have never…read moremet them and have been doing bus. with them for approx. ten years, they insure my home and auto, umbrella policy and flood insurance. Mr. Udell has a wonderful staff. I mostly deal with Eugene who is great. I highly recommend this agent and his staff. Thank you for your years of service.

I am proud to have been part of the Pizzola Insurance family for over 5 years and counting. Great…read morecompany to work for!

This agent has relocated to Idaho. I was having a lot of…read moredifficulty getting Jessica to respond. I noticed on other review sites similar experiences so I stopped by her office. I was told by Maria that Ms. Sawyer had relocated to Idaho. After posting a negative review on Google, Ms. Sawyer began communicating with me regarding my claim. We either spoke on the phone or sent texts. We had scheduled a phone call for 10:00 the morning of January 15th. Here is what the text messages read which were sent the evening before: Jessica: "Our office close at 5pm." Me: " The roofer is running late so we will have to discuss tomorrow since it will be after 5." Jessica: "Okay, that sounds good. When is a good time for me to reach out? " Me: " The times are PST so one hour later in Idaho. 7:30-8:00, 10:00-10:15, 11:45-12:15, Anytime after 3:00." Jessica: "perfect, thank you for sending the times. I will call you at 10 am tomorrow. Have a good evening." The next day at 10:00 am Jessica did not call. I waited a few minutes and called her. I also sent a text. There wasn't any response on my phone. I called again. Later I noticed Jessica had sent an email to me. We had never communicated by email.She sent the email at 9:13 that morning telling me I needed to find a new agent. I didn't receive an explanation. I had an open claim and an agent who wouldn't help me. I was provided with some phone numbers to call so I could change agents and handle my claim. Jessica Sawyer did provide an 800 number to call and sent multiple photos of herself. Neither provided any assistance with my claim. Unacceptable and completely unprofessional

Jessica and her staff are outstanding always follow up with clients and advocate for clients…read moreknowledgeable works to get best coverage for clients at lowest rates she is someone you can trust which is rare in insurance world have been with her since purchasing my house and all my cars. works hard for her clients best in the business