I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

From the owner: Simpson Insurance Agency, Inc is an Independent Agency located in Cary, NC and offers a full line…read moreof insurance products including but not limited to Home Insurance, Auto Insurance, Business Insurance, Bonds and Life Insurance.

I don't recommend Melvin Greene III nor State Farm. I never filed a claim but had many issues. I…read moreworked with Bradly Thomas the office manager who is difficult to get a return email or phone call from. During my time with them, I was charged twice for a vehicle, blamed for sending documents to the wrong staff in their office, had documents waiting for weeks to be processed, was told I was irritated when I asked too many questions. Now I'm trying to leave and they won't return my emails or phone calls This has been a difficulty I've had for years with them. I've sent in my new insurance information with no confirmation that they have cancelled my policy. They owe me over $1,000.

The employees here were extremely thorough in explaining my options and helping me navigate my car…read moreinsurance experience. I would recommend them highly to anyone in North Carolina looking for an insurance agent! Brandon and Melvin are the best!

Lipstone has managed my Home & Auto for just over two years…read more However, this week I asked Josh to run a quote on a new rental property. I had a different agent (new acquaintance) run a quote, just to compare. I decided to go with the other company as the policy was a little better and less expensive. I emailed Josh to let him know, and things got awkward quickly! tl;dr If you get a quote from Josh, you'd better go with him or his feelings will get hurt (see email)! He stopped replying to me, by the way.

Echoing similar sentiment, when I was pricing out an auto insurance policy. I was letting Josh know…read moreI was going with another provider he pushed back with "I just did all that work for nothing?!." I felt pressured to go with them. Finally when it did come time to move to another insurance provider they became unresponsive and unhelpful on cancelling my policy. They would not answer questions. They don't go to bat for their customers and advocate for them. Lacking professionalism and and only seem self-serving.

Five-star treatment all the time. They definitely helped me tremendously with all my questions and…read moreneeds. They made the process seamless.

From the owner: Progressive AuthorizedTrapp InsuranceGroup is your local Cary insurance agency. We provide free…read moreinsurance quotes for auto insurance,renter's insurance, home insurance, business insurance.

I am so livid with these guys that I just signed into Yelp for the first time in 2+ years…read more I have been using them for a while for Home and Renters Insurance with limited problems Shan'nay is always a pleasure to work with. She was on vacay yesterday when I saw a charge for almost $1100 for my recently added upgrade of auto insurance. Keep in mind I own 5 cars and give them all my business. They should debited my acct $80-$100 (monthly payments as I have set up monthly auto recurring payments.) I called them yesterday and left a message and got ZERO return call. Spoke to Kevin today at 10am and he assured me he'd call Allstate Corporate and get right back to me. 2 hours goes by and I call back. He proceeds to give me an attitude for keeping him to his word. I told him I have checks that will bounce from that account and I want that money back from them if this happens. Perfectly reasonable action no? If I don't get a call back from them today I am disputing this 100% unauthorized charge. This should have been a 2 minute fix to credit me back my $$. I run a 3 million dollar business this is NOT how you treat a client that YOU screwed up on! I am changing carriers next week as this is ridiculous

Elona is by far the best insurance agent I've ever worked with. She is attentive, on top of things…read moreand very friendly. She always calls me right back and keeps me abreast of any issues while we were trying to find the best fit for our business needs. I would highly recommend her for all your insurance needs!

I called this company based on a recommendation from one of our subcontractors, looking for a quote…read moreon cargo insurance. Elona Duell, the agent/broker, answered the phone and the conversation started out nicely. I told her about our business and explained that I was trying to get a quote on cargo insurance and in less than 3 minutes she told me that we should get cargo insurance with our current insurance company, because it would be more expensive to do it separately. Since I already knew that getting insurance with our current company was an option,, I explained again that I was looking for a couple of quotes from different companies, just to weigh our options, so if she could give me a quote that would be great. She then proceeded to talk to me in "insurance" lingo and said it wouldn't make sense to get cargo insurance separately from our current insurance carrier. After asking her a third time for a quote she said, with attitude, "probably $1800 to $2500 annually, with 30% down or something like that." If you want someone to give you information without a condescending attitude and trying to count your money, then I would suggest that you NOT call Elona at Insurance Direct!! No more bad customer service in 2018!!

Always great service any time I need help. Good customer service always insures that I stay on as…read morea customer.

I've come to realize that insurance is very similar everywhere you go. Some companies have good…read morerates one year and they be bad rates next year. What I started to put my faith in and realized is much more valuable is the quality of the agent and the relationship I have with them while I'm with the insurance company they represent. Over the last few years my experiences with Morgan and her team at her State Farm Insurance Agency have been nothing but exceeded expectations. They have recommendations for every situation I am seeking advice for and it always feels good to put my money into a business that the owner is a local and charitable Community leader.

After twenty years of working with Nobles Insurance, we moved our insurance to a competitor in…read moreDecember 2019 in order to save nearly $3,000 per year. We cancelled our policy with Nationwide and made our final payment per the online account invoice. Three months later, we received a collections notice for $400. When I emailed Susan Stevens to ask about the notice, she said she had attempted to call me but had never heard back. She and I have exchanged countless emails over the years yet she failed to email me and explain why I still owed $400, she just sent it to a collections agency. Find another insurance company to work with. After twenty years of working with this one, I wasn't even sent a simple email explaining the situation. Imagine how they will be with an actual claim.

The agent Susan was very kind, but was also very forgetful. She repeatedly forgot to set up…read moreautomatic payments each time my auto contract came up for review. I had to contact her 4 times to set up my home owners insurance policy and by the time she finally responded 3 MONTHS later she had the audacity to include "I remember you needing this ASAP"... As Soon As Possible, that's what that stands for, not 3 months later. After other problems I finally spoke with the owner Gary Nobles about the issues and he told me that Susan has never done anything wrong and that I should find a new insurance agent if I was unhappy. GLADLY. My experiences occurred over a period of several years of working with the agency (yes I know I should have moved on) and are unfortunately systemic of the business operated here. If you really wish to risk working with this agency prepare for a slew of problems and to be throw under the bus if you report it by an owner with a complete lack of character.

The worst insurance agent for sure. I understand this is a…read moreside job, but completely ignoring the customers who signed up is ridiculous. I was worked with guy for over 2 years I guess, i had to struggle getting a hold of him to make changes (like adding a new car to the policy) and inspite of sending notifications (on text, call and email) regarding renewal just got ignored and I ended up with unwanted insurance. Please find yourself someone else.

We've been with them for several years and have had an excellent experience. In the last few weeks,…read morewe've needed several documents and policy adjustments that required very quick turn around times and Conrad has come through every time. He is also willing to shop rates for me every year, which I am very thankful for since I have 1, soon-to-be 2 teen drivers.