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    Insurance Professionals

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Insurance Professionals

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    5 years ago

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    Brittany Monsour - State Farm Insurance Agent - State Farm Agent

    Brittany Monsour - State Farm Insurance Agent

    (5 reviews)

    I have worked with this agent for several years and Brittany Monsour and the other agents have…read morealways been supportive and responsive. Most recently, I had filed a claim with a vendor's insurance, which had been unresponsive. One of the agents at State Farm, Aly, helped me by following up with the other company, when that company had been unresponsive. This was something that Brittany Monsour's office did not have to do, but this extra step showed me their commitment to customer service and helped to resolve the claim in a timely manner.

    State Farm has been a wonderful company to work with, but this agent and their office have not…read morebeen. This State Farm office is unprofessional and unresponsive. I have written via email to Brittany M. that I would like to cancel my policy. Two days without a response later, I call the office and spoke with Maria. Maria states she has a note there about my request, however no one responded to my email or reached out to me. Maria states she will send me an email that I need to e-sign. I advised I need to cancel for Jan 31, as I have a new policy with another company starting this date. By the end of the day, I received no email. I sent Brittany another email. No response. On Google, it states they are open Saturdays until 2 PM. When I call, I am forwarded to an 800- line that cannot assist. Instead, I will be auto charged Monday for a month of State Farm even though I have made it very clear I have another policy beginning, and have made every effort to cancel. It's funny, because they sure will respond within moments of requesting a quote, and hound you to purchase life insurance. Unprofessional and terrible service. They pride themselves on providing excellent service as a local office, but ignore you unless you're a new client or purchasing a new product. Would not recommend.

    Cherie Morrison - State Farm Insurance Agent - State Farm Agent

    Cherie Morrison - State Farm Insurance Agent

    (4 reviews)

    My experience with State Farm Ins. has continued to impress me. Their expertise whenever…read moreI need them for quotes or questions regarding my Ins. policies are There. Thank You!!

    I switched to this agency after being with All State for all my life i.e. over 20yrs. They quoted…read moreme about the same rate as All State with a promise that as I become older customer, my premium would go down. I thought it does not hurt trying them if the rates are about the same. I received the confirmed quote, policy etc via email, but after a month they increased the premium by 50% saying that this is from the Corporate office and there is nothing they could do. They suggested that they could cancel the policy if this new rate was not acceptable to me and they even offered to coordinate with All State to make sure the policy was easily transitioned to All State. So, I cancelled the policy with this agency (and State Farm) and switched back to All State. However, when I received the refund from this agency, they deduced about 15% amount saying this is a cancellation charge, which they did not mention before cancelling the policy. I was fooled to work with them by seeing great reviews here. Not sure if all these reviews are real. But to me, this agency is just pathetic. I wish I could give them a 0 star here. I would never go to them or State Farm and would advise everyone to be cautious when working with this agency.

    Insurance Professionals - autoinsurance - Updated May 2026

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