I went into this office with my fiancé who had already spoken to Sam about his insurance needs. He…read morewanted to ask more questions about the quotes in person. We went inside and there were like 3 people on the phones. Once 1 guy was done, he asked us what we needed & he got Sam for us. Sam was friendly and patient. My fiancé had A LOT of questions & Sam provided his opinion on each scenario. The issue I had was that I saw my fiancé's EX-WIFE's information on the screen & that caused a bit of an issue because Sam said he was giving a discount based on 2 drivers when there would only be 1! I let him talk until he referred to me by the ex's name. How annoying! You really shouldn't assume, and my fiancé almost got embarrassed by Sam's mistake. I didn't know what they had been talking about on the phone. I just knew that they've been divorced for years and he shouldn't be calling me her name. Also, my fiancé said he never had a policy with her, so he didn't understand why her information would be on the same screen with him as if they were together. I guess it came from some insurance background report Sam pulled. Outside of that mistake, Sam was easy to deal with. The office was a bit dirty and dusty though, which was pretty gross. There were huge cobwebs in the waiting area & his desk was covered with dust. He wasn't professionally dressed either & it looked like he rolled out of bed and came to work. I guess it's cool if his boss allows it. They still need to clean!!! I have my own insurance, so this was the choice of my fiancé. So far, he's cool with the service.

My daughter (a young Marine) got stationed in NC and bought herself a car. Here at home in CA she…read moreused to pay $50/month ($300 for a 6 months premium) so you can imagine my surprise when she told me she got Geico and her 6 months premium was $2,034!!?? You bet a dropped everything and started getting quotes from different insurance companies in NC. I was shocked to see that almost all of them quoted me about the same! E-surance offered a bit less, around $1,600. Originally State Farm didn't even give me a quote online! To be honest, the only reason I even check them was to see how much they will quote me (considering the fact they are one of the most expensive ones out there) but I assumed the reason I didn't even get a quote was because the number was so high it couldn't even fit on the screen. Anyway, the very next day I got an e-mail from Daniel Price (one of the agents working in this office) apologizing that their system didn't give me a quote and offered to help me. By then I was so frustrated with those high numbers that I didn't want to even think about insurance agents. To me they all looked bad! So I basically sent him a border line rude e-mail, explaining the situation and telling him that if he can't beat E-surance's $1,600 he better not waste my time. He not only managed to deal with a nasty upset mother but also managed to offer a better quote! Very patient, very understanding and very knowledgeable! I have no idea who that unhappy person before me talked to, but I can't say a bad word about Daniel! In fact, I have only good things to say! He answered ALL of my questions (and you can bet I had a TON!). He not only answered them, but he did it in a timely manner! He also explained very patiently to me why her rates were so high (darn NC! You people are nuts to live there with politicians like that!). He treated me like a human (something insurance agents don't generally do). Let alone he offered the best quote! And did not ask for half the policy in advance! My daughter is making monthly payments. He's been also very helpful with the questions I had about the insurance laws in NC. My daughter got charged some crappy fee cancelling her Geico insurance. Daniel helped with that too even though it wasn't his business! Yeah, I like him. I feel my daughter is being well taken care of. I'll update this review as time goes by and I have a bit more to say about this office but so far I am beyond satisfied with the service provided! Wish all insurance agents were like him! Thanks, Daniel!

Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

I was a client here for years, like the other reviewer said,they don't seem to care to do anything…read morethat requires work...but they will take a payment...and overcharge..but won't correct the error. I would never in life use these people or recommend them to friend or enemy. totally clueless when they tell you your rate doubled because of interest rates...that's soo telling lol. I switched companies and got a lower rate by 20 bucks..not only were they high BUT useless...imagine that...where is Jake from state farm when you need him..what a joke...I'm more than glad I left...

Matt Phillips has covered our properties for over 25 years. Home's cars and rentals. He has also…read morecovered some commercial properties that I manage. He has gone over and above what I would expect any agent to do. I would highly recommend him.

Very helpful and informative Provided worthwhile information on insurance coverage and benfits.read more

Cecil Burt has been our insurance agent for the last 35 years covering our auto and home. He has…read moreworked with us to make sure our coverage is appropriate and his staff is very professional. Over the years we have had several significant claims that were handled very well. I highly recommend Cecil and his team for your insurance needs. William Cline

Lee Winters has always provided courteous, professional, and excellent service. He responds…read morepromptly to my emails and calls. Though obviously a busy man, he has never been impatient or short with me no matter how many questions I ask. The automated emails are not just marketing but actually provide good information and reminders. The year end review email read: "Everyone needs to do an insurance review to make sure they're not missing pieces of protection that could save their bacon." The review email provided a list of life changes that can mean an insurance change is needed. Very helpful! I have and will recommended Lee to others.

I've had a very positive experience with Lee Winters and Erie Insurance. Lee is always available…read moreand promptly replies to any questions related to my renter's or auto insurance.

It is great working with Jason and his team. Always responsive and takes care of my business needs…read more HIGHLY recommend.

I was in contact with this company for a month before I needed my policies setup. The day I needed…read morethe policies to take affect (which they knew the date) I didn't hear a word from them. Called office several times and could not get anyone on the phone to take payment and set policies up. By the time they called me back I went with another company. After posting my initial review I was emailed twice This is the last email: Jason Smith 10:44 AM (12 hours ago) Pamela we called you multiple times. I saw all the emails from Karla to you as well. But guess what, we are human and arent perfect. Only Jesus was. We are going to make honest unintentional mistakes. Everyone does. Are you saying you never have? So why do you feel you need to punish someone or an agency for being human? Have you no mercy for people making mistakes? Does it really make you that bitter and angry to have to hurt them for not doing anything intentionally wrong? We dont make money unless we write policies, so obviously we do whatever we can to write as many as we can. It does us no good to quote someone and not write a policy. That being said, if we dropped the ball then thats on us and we lose a customer,it's ok, we can't write everyone and we will drop the ball from time to time. Losing them is on us. Thats no reason to punish someone or leave a bad review to hurt their business. What if it were your business and you had an employee make an honest mistake and the client bashed your business on the internet? How would you feel. If it makes you feel better at night to do that then leave the review as it is. I forgive you regardless of what you decide to do. Im glad you found a better rate also. Things work out, no reason to be bitter and hurt people more over things that aren't done intentionally. I hope you find some forgiveness in your heart one day as well. Have a good weekend. "

I have been a customer of Jerome Murray and State Farm for the past 30 years. The professionalism,…read moreknowledge and service he provides is second to none. Here's to another 30 years Parrish

I have nothing but good things to say about Jerome Murray's office. All my issues have been handled…read morein a timely and professional manner. Excellent Service!

James has been absolutely awesome to work with. He's been both informative and pleasant to get…read morequotes and complete our transfer from another insurance provider. The whole "like a good neighbor" motto really seems to ring true here.

I was comparing auto and home insurance rates through several companies and found State Farm is the…read morebest company to work with. Connor helped me understand the terms in my coverage. He was great to work with. Thank you Connor!