I am so livid with these guys that I just signed into Yelp for the first time in 2+ years. I have been using them for a while for Home and Renters Insurance with limited problems Shan'nay is always a pleasure to work with. She was on vacay yesterday when I saw a charge for almost $1100 for my recently added upgrade of auto insurance. Keep in mind I own 5 cars and give them all my business. They should debited my acct $80-$100 (monthly payments as I have set up monthly auto recurring payments.) I called them yesterday and left a message and got ZERO return call. Spoke to Kevin today at 10am and he assured me he'd call Allstate Corporate and get right back to me. 2 hours goes by and I call back. He proceeds to give me an attitude for keeping him to his word. I told him I have checks that will bounce from that account and I want that money back from them if this happens. Perfectly reasonable action no? If I don't get a call back from them today I am disputing this 100% unauthorized charge. This should have been a 2 minute fix to credit me back my $$. I run a 3 million dollar business this is NOT how you treat a client that YOU screwed up on! I am changing carriers next week as this is ridiculous read more