Nice to have shop for the serious cyclist right in downtown Andover. Friendly helpful and…read moreknowledgeable staff.

From the owner: We are a full service and sales Bicycle Shop. We carry well known brands such as Bianchi and…read moreDecarolis among others. We carry Cycling apparel and can do custom orders for your team. We also do instructional classes from basic to advanced in our unique virtual studio! Lastly we also offer core and strength training!

Had an awesome experience shopping here and would highly recommend stopping by if you like to ride…read morebikes. Upon entering I was greeted by the two staff members with a pleasant hello and the question of how can we help you today? Meanwhile both of these guys were clearly in the middle of assembling/ servicing bikes but didn't seem to mind taking a minute to help me find what I was looking for. This was huge for me as i've been to other shops in the past and have had the opposite experience. One time the staff of another local shop couldn't be bothered to look up from whatever they were doing to assist me when I was literally there to buy a bike... a nice top of the line gravel bike I wanted for a long time..that experience left me so jaded I took my business elsewhere. Long story long that was not the case with these dudes, and after helping me find the helmet and peddles I needed I learned a bunch about the owner Jake and head mechanic Ed. Both of them local to the area - their stoke and knowledge of the neighboring trail systems was wonderful and they even hooked me up w/ a shop water bottle - I've got a zillion bottles but who doesn't love free swag?? Safe to say I left shop more stoked on riding than when I walked in and fully intend to shop here again in the future. Lastly, the aesthetics were modern and major bonus points for the sick grunge station they had on!

Helpful, courteous, quick and easy. I would recommend this bike shop to anyone. Service was…read moregreat, owner installed a new bike rack and showed me how to secure bikes while actually placing my bike onto the rack. Also got a new seat and they made sure I tested it first and thankfully they did this because it did need a quick adjustment.

I am writing to express my gratitude to David Ricker, the owner of Pedalin' Fools, who expertly…read morerepaired my nephew's ebike today, a Sunday. The bike's rear tire had detached the previous day while my nephew was riding with friends. David suspected that low air pressure may have contributed to the issue. He kindly accommodated us by making the necessary repairs, which took approximately 45 minutes to complete. Prior to bringing the bike in, I had called David earlier in the morning, and he informed me of the shop's Sunday hours. David demonstrated exceptional efficiency and expertise, earning our loyalty as customers. I highly recommend Pedalin' Fools for ebike repairs

Very responsive and always come back with a great performing bike less expensive than the retail…read moreshops!

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

10 STARS!!!! I spoke to Owen, who helped me diagnose and repair an issue on my daughter's Schwinn…read moreAdmiral, and I couldn't have asked for a better experience! I couldn't recommend this place more highly. This is everything you look for in a local bike shop - staff who are helpful, approachable, look to work with bike owners and enable them to do basic maintenance at home, while remaining available for the maintenance and repairs at the shop!!!! This is an absolutely stellar shop. Very few of these are still left, unfortunately.

I had my eye on a bike for a week or so, before deciding to go ahead and order it online on Monday…read more. Said "in stock" and available for pick up in Danvers Tuesday morning or seabrook Wednesday morning. (Danvers was closed Monday). I chose to pick up in seabrook Wednesday since we are in NH and couldn't get down to Danvers Tuesday anyway. My confirmation email said "ships from western cycle" to seabrook location. My receipt was from the Danvers location. I got a call Tuesday at 5:30pm from seabrook saying that they didn't have the bike I ordered in stock at either location. I explained what my confirmation email said and the very sympathetic employee from seabrook said he would call Danvers so see if they had put the bike aside without his knowledge. Danvers was already closed for the day so he offered to call and get back to me in the morning. 10:15 Wednesday I get a call from the owner, with a big attitude, telling me that they don't have the bike. Zero sympathy or compassion for me, the customer. He claims it was in seabrook and must have sold right before I ordered but doesn't know when. I was obviously upset, having ordered Monday and only finding out two days later that they sold me a bike they didn't have. The owner acted annoyed that he even had to call me and said "I don't know what to tell ya". He offered to cancel the order or order the bike (which would come in 7-10 business days), but we are leaving on vacation and needed a bike sooner. He said "sorry" like he was forced to, and was just overall not nice to me. I would recommend Buchika or Philbrick's for your bike needs. Philbricks went above and beyond and legit built a bike for us same day (normally a 2-4 day turn around) so we'd have it for vacation.

Amazing service at this very friendly shop. Stopped in while in a ride as I had an annoying chain…read morerub and they quickly assessed the issue and helped me get back in the road

I have many times taken my bike to Papa Wheelies for tune-ups, and I've found that they've done a…read morepretty good job with good turnaround. However, a recent bad experience there has soured me on returning. I have never owned proper biking shoes and am in the market for clip-ons. I went to the store and explained that I needed biking shoes for wide feet, ideally something with a wide toebox. The employee offered me one pair of shoes that were E's, and when I said they were far too tight, he pretty bluntly and unapologetically said, "Well, that's all we've got." One of the benefits of not going straight to an online retailer is that you could get advice from a live retailer. I asked if there were any brands he might recommend I look into to find something that would fit my feet. His response: "This is the only one we've got." I've given 2-Stars as a compromise between the good tuning services I've gotten before and the horrifically negative and dismissive customer service I received.