I live in South Carolina but run my business in New York for the summer. I needed to get botox, as…read moreit had been 4 months and my forehead wrinkles were getting bad. I went in on 5/10 for botox with Stephanie for the first time at this location. I have been getting Botox for 4 years in South Carolina. She was very personable and told me she wanted to go lighter on the treatment since it was my first time at this location. I agreed. A week in I noticed I still had a lot of wrinkles. I called to ask if I could come in to touch up the area, since I was leaving to go back to South Carolina for a few weeks. I was told I had to wait two weeks before they'd touch up. Ok, not a big deal, I figure I'll touch up when I get back in town. On 6/22 I schedule an appointment with Rachel. She walks in with her iPad and she comes at me immediately. In a sassy tone she asks me why I'm even there because I just had botox 4 weeks ago. I said it was 6 not 4, and showed her how bad the forehead wrinkles were and explained I had been out of town. I asked if I could get the area touched up to smooth them over, as I have a wedding to go to. She excuses herself from the room to go get the botox. That's what she tells me, but goes and gets the owner. He comes in with no announcement and I 'm being grilled as to why I need more botox, even though the lines are very pronounced, why I am in the area, where I live, what I do for a living. I am literally being interrogated. He is speaking to me in an extremely condescending manner. At this point I am baffled. They agree to put a light amount in but they'll have to charge me. I never asked for free services, nor have I ever been to any med spa that gives out free botox. Why am I being talked to like I'm trying to scam them? I was just asking to touch up the area. They charge you a refundable fee of $75 just to book an appointment, which is unheard of, but I figured its to avoid people trying to scam or no-shows. I'm being made to feel like I am trying to scam the company when I was just there to PAY for the area to be touched up because it didn't even look like I had botox. After the Owner, Ryan finishes his unannounced interrogation, Rachel then proceeds to get the botox and says they'll fix it because of how unhappy I said I was, but I'll have to pay. Again, I never asked for free services. I tell her not once did I say I was unhappy. I understood why Stephanie wanted to be cautious but the area needed to be retreated. She again goes on about how it has only been 4 weeks. Rachel was very stuck on this and clearly can't do math. I go to pay and Rachel doesn't show up to the desk to tell the cashier how many units I received. I explain I need to pay for the service. She said no, not for your first touch up. I had no idea what was going on. I then receive a text on my way home that Rachel then came and told them I had to pay after I had already left, they charged my card. Rachel could have come up to the desk and advised what my fee was for the day, instead she was whispering with the owner as I waited for her. EXTREMELY disorganized. The entire experience was awful and it was extremely uncomfortable the way they interrogated me, and the tone Rachel used. She is a very inexperienced injector. I suggest going to a different med spa. DO NOT GIVE THIS PLACE YOUR MONEY. They need further training and an attitude adjustment.

I come here for hair color services. Jeffrey is fantastic. He handles my hair with care and…read moreprecision, always advises me against something that may be harmful to my hair's health. Got red color and highlights last time and my hair was glowing for months. Just came back for a new color and cut and had a great experience. They are so friendly and courteous here

Highly recommend Epiphany for an incredible experience! Epiphany's facial was thorough and so very…read morerelaxing. As a transplant from Chicago, I have been searching for an esthetician that is well-educated in skin care and can utilize what she has learned . I will look no further! Epiphany has it all wrapped up! Thank you for a great facial!

I found Epiphany on IG and booked an appointment with her. A deposit of 1/2 of your totaled service…read moreis required to secure you appointment slot. I requested to have my eyebrows shaped and tinted after waiting 2 months for them to grow back after being butchered by a threading lady back in May. She takes her time with your brows to make sure they are perfect. Most of my eyebrow appointments never are over 7 minutes. Epiphany spent 30 minutes on my brows (give or take) and during that time I fell asleep because her space is so relaxing. You know the vibes...calming, earthy, grounding. I'll definitely be coming back!

My tweenager loves coming here, ladies here do a great job, they're very welcoming and talented…read morePlace is clean and comfortable Great selection of products Knowledgeable staff provides good information and advice Definitely bringing my tweenager back when she needs to be pampered

I have now had (3) waxing sessions there for (2) differences services with (2) different…read moreestheticians. I had a good experience each time. Chelsea did a great job waxing my eyebrows. The shaping was better than other places I have tried and she actually measured my brows/face to keep the ratios right. Wax was a little too hot on one strip during bikini wax but irritation was gone after a day. FYI be prepared to take your shoes off. I didn't know my first time when I went so I wore flip flops. I just don't like my bare feet on the wood floors so now I remember to wear socks.

Need to update my review for the 3rd time. :)…read more Please note this has nothing to do with services (although my previous reviews here, do!). Recently I reached out to CNY for help with one of my dear friends benefit for her breast cancer journey; her friends and I were diligently reaching out to local businesses for gift card donations, and I had reached out to CNY explaining the scenario. They were completely supportive and sent a generous gift card to raffle off on the day of her event. This act of kindness deserves a special 5 star review in and of itself. I have been a fan of this location for years, and now I will forever be grateful for your kindness to help make her benefit a success! Thank you CNY :)

Great massage staff, and good prices as compared to places like the turning stone. I would rate…read morethem five stars but we were never contacted when one of the masseuse's called in sick leading us to drive all the way there and not have a service.

Good with almost every design, I go here every time I need my nails done. The service was great!…read moreEmployees were very nice. The exterior was wonderful and beautiful I loved the modern vibe overall experience 8/10

I am writing this review after my first time at the salon. The service and the overall job was…read moredecent but I was especially put off when it came time for my manicure to be asked if I was "just here for dip or a manicure". Confused, when I asked for clarification I was told that if I needed my cuticles cut, nails filed, etc. that constituted a "manicure" which would be an additional $10 in addition to my dip polish which was $45.00. I have been getting my nails done for over 15 years and have never been asked this question let alone been charged for what has always been given when getting your nails done... A regular pedicure, dip, and the additional "manicure" component came out to be $88.00 prior to the tip. These are comparable prices to California in CNY (let alone, without the quality of service...). Very disappointing. Will not be returning.

5 stars. Check in…read morewas smooth & friendly. (2nd time here) Slow and quiet on a Friday evening. I booked online, same day with a 2 hour notice. My neck and back had been bothering me for 2 weeks. Stress related. To get in on such short notice was impressive and such a relief! I booked an hour long deep tissue Thai massage ($60 + $25 essential oils) added a reset to focus on a few problem areas ($30) I had the incredible Owen. He briefly reviewed my listed problem areas (noted on the paper they give you at check in) to diving right in. He offered gentle check ins on pressure/temp throughout massage & provided guidance on when to breathe. Hot stones, essential oils, stretching, breathing all were to be expected. Owen dug in and released a lot of tension and pressure. Knots ironed out. Will most certainly come back again. **punch card - go so many times and get a free massage!

Horrible experience. I thought massage therapists had to go through a 4 year program at an…read moreaccredited university? If so, why is it none of the therapists speak English? Not even basic English! Place looks nice but you are putting your health in The hands of people that cannot speak English which means they never got licensed in NY. Your call, roll the dice. Good luck

I was interested in a service that was booked 3 weeks out. I made an appointment online for a…read moreconsult - or at least I clicked schedule a consult- it said it was free but when I went to book a time for the consult it asked for a $75 deposit for a service. It didn't mention anything about non refundable. The cancellation policy is 48 hours prior to appointment. So I booked what I thought was a free consultation. Unfortunately when I talked to my doctor, due to upcoming procedures, they asked me to not get the treatment. I couldn't figure out how to cancel my consultation online so I called to cancel 6 days before my appointment. I said my doctor isn't allowing the appointment so I need to cancel my consultation. The lady said no problem we'll hold your deposit for your next appointment. I advised I didn't know that I was making one due to my doctor not recommending the treatment for me. She said oh well I can't give you the $75 back. I asked why as I was well outside the cancellation policy, I booked what I thought was a free consult, and no where does the $75 deposit say not refundable. The receptionist said I'm sorry but I can't give you the $75 back. For that reason I don't recommend this business. To keep someone's money who was coming for a free consult isn't acceptable. To keep someone's money who cancelled within cancellation period is unacceptable. No where onljne when you pay the $75 does it say non refundable. So unless you are 100% sure you will receive a service from this business I highly advise against booking anything with them.

Never have I had such a wonderful facial. Karin puts so much experience and special attention into…read morethe treatments. The ambiance and cleanliness made me want to stay. Beautifully appointed.

I've never waxed my legs in all my life, but needed to get down to business before vacation. Kari…read morewas able to fit me in last minute. Her place on Clinton Rd is so charming! It's a tastefully decorated house across from Gilroy, Kernan & Gilroy. The rooms are spacious and private. Kari explained the whole process to me, and even forewarned me that the waxing might not remove all my hair because of the stage of growth I was in. I went ahead with it anyhow since I was leaving the next day. Full disclosure: I have very sensitive skin. So much so that if I get a cut on my leg I will usually have a mark/scar for years afterward. I was pretty nervous that waxing would just leave my legs red and bumpy. Not so! I had some slight redness for an hour afterward and then it was gone. Smooth legs, satisfied customer.

This is a one woman business. Her name is Kari. She is a licensed esthician. She offers a variety…read moreof waxing services and facials. I started coming to Kari for my Brazilian waxes as I was struggling to find a good "wax lady" as I call her. I immediately felt comfortable . She's totally professional, friendly, and personable. She takes her time to make sure you receive the best wax. She also provides AMAZING facials. They're so relaxing and she uses high end Dermatologica products. It's very clean and private. Ive been going to Kari for almost a year now. If you need a good wax - under arms, legs, bikini, Brazilian, etc. (Women and men) you must come here!

My wife and I both had a delightful time. Our technicians were well, qualified, respectful, and…read moregave us both an excellent experience. I knocked them down a couple stars because due to circumstances beyond our control, we arrive 20 minutes late, and there was no adjustment given to us, even though the room and technicians were available to fulfill the full hour that we had paid for in advance. But again we had a wonderful time for the time we were there

Their people do a Good job; licensed for massages and facials ( Licenses are posted at the end of…read morethe hallway) Prices are reasonable Please is clean and comfortable Friendly staff

Gwyneth does an amazing job! She is extremely knowledgeable, gives great advice, and always makes…read moreevery facial a wonderful experience. I always leave feeling refreshed and well taken care of. Highly recommend!

It's been years since I've been here. I went with my 2 daughters. We were pleased with services…read more.. facials and massages. When we went home, my 16 year old daughter said that the male masseuse hit on her as she laid under a towel with only her underwear on. And, he was massaging her. He told her he was very attracted to her and would like to go out with her. When I heard this I called and asked for the manager. She wasn't available. I told the person the situation and asked for the manager to call me. I never received a call. I called again multiple times. I then wrote a letter to the manager. No response! Very poor management. I have since spread the word.