Very clean. Price is good especially if you join during a promotion. However, too heavy on the…read moremarketing trying to get members to sign up for trainers. Corporate changes their member page and apps too often causing difficulties signing in and classes you know that are going on do not show on schedule. Front desk can be helpful for these issues BUT staff seems to blame problems on 3 rd party issues and staff has to be coached into saying "I will look into that"

I have been a member at Muv Fitness, South Hill for 3 years. I would ask prospective members to…read morecheck out the facilities before joining and talk to some members. Here are some of my complaints: For about 3 months there have been problems with the showers not having hot water. I found out that there were 2 hot water heaters for the entire facility. For the last 3-4 months they have been running on one hot water heater. I was told they were going to replace the defective one months ago. Tonight, again, no hot water. The building is old and in need of repair. The air ventilation is caked with dust. The men's showers are dirty and the drains tend to back up. Some of the machines had upholstery that was ripped. Finally, some of the upholstery was fixed but many machines and some of the equipment still need replacement or repair. The parking lot outside has many pot holes which have been repaired poorly and always seem to return. It obviously needs to be repaved. During the winter they don't properly plow and remove the ice. They salt the front in front of building but the parking lot has a lot of ice on it. Like I said I have been a member for about 3 years. In that time the turnaround of employees and management has been constant. In the last few months almost, everyone has been replaced. Many people are wondering why I don't leave and join somewhere else. I was told they were opening another facility in South Hill. That was a year ago. I haven't heard anything about it. Unfortunately, it's location is very near to where I live and there are not a lot of facilities in the area. Many of the reviews are glowing but I have a feeling they are people with personal trainers who are asked to post a good review. I am not a prima donna but many of these issues could easily be resolved. It's not a bad place to work out, but I feel like they are more concerned with getting more members with silly promotions and not taking care of the important issues.

So sad to see the decline of this beautiful place. No valet service, no concierge, no room service,…read moreno disabled access, parking a block away (no longer under the pool), ice machine only on one floor, 4 coffee pods in the room with a small Keurig, 4 pods of cream, two 4 oz bottles of water, nothing whatsoever for a courtesy basket or even honor system snack and mini bar option. Puzzling as the food in the main floor restaurant and morning room area is good. As is the catering and service. Hope someone rescues it before it's too late.

Had a large suite here, so I can't speak to other accommodations. Fine overall, despite being…read moredated. It's kind of like time traveling back to a historic hotel updated to the 1980s. The members or guests only environment works well, but an older lady (membership?) came off with what might only be called snippiness. Perhaps she can work on the ability to ham it up better. The desk staff were nice as were restaurant staff.

Deserves less than zero stars... These people discriminated us and singled out my daughter and made…read moreher feel like she didn't belong. The lifeguards are too young and uneducated and disrespectful and I do not trust my children with them. Do yourself a favor and spend your 35 bucks somewhere else because it's definitely not a family place. Shame on them. Shame on the community for supporting them. I've never met a more crappy place in my life we will never be back and I will make sure everybody knows how much they s*ck d*ck. Sincerely, Better than you

Love this place. Clean organized, people are great! They have a wide variety of programs and it…read morefits my schedule!

Great facility and staff! Everyone is so welcoming and the place is clean. Myself, my husband, and…read moreour previous exchange student have all been proud members of this gym. Keep up the good work!

There are members here that are inappropriate with other members and the owner does nothing about…read moreit. The man was obviously trying to take a picture up a women's skirt, even reviewed the footage with the owner and was told to try a different location and they never even addressed the man. This is outrageous and I recommend not supporting a business that allows these things to happen.

We use the after school program and it's very over priced. They have 3-4 staff and the kids usually…read moredoing their own thing for 2 hours after school cost 565 a month! The summer camp use to have a 3 day option that no longer exists. Just seems like they take advantage of people and make large profits taking advantage of parents in need.

I really felt compelled to come on and write a review about the Child watch program here at the…read moreValley YMCA. I have two little ones (Age 1 1/2 & 2 1/2 ) who have grown up at home during the Pandemic. Needless to say they are a little shy, and anxious when it comes to new things and new people. Taking them to the YMCA child watch for the first time was extremely nerve wracking, but we were met with the most kind, patient, and warm greetings ever. Each and every one of the care providers talked warmly to the kids, redirecting gently when needed, and reassuring the nervous kids with kindness and compassion. I would 100% recommend taking advantage of the complimentary 2 hour child watch here. It gave me such ease seeing how well my kiddos were being cared for. 5 stars for sure!

Love this gym. All the trainers and the staff are so nice and helpful. I actually look forward to…read moremy workout. Also love the variety of classes you can take

Tried to cancel my membership in January, the front desk girl did not know how to accomplish that…read moreand after 30 min of waiting for her manager, I left. returned 19 February to cancel before they assessed a annual fee, their manager EMELY could not locate the forms nor get the cancelation in the computer but said that stopping the auto pay would effectively solve the problem and there would be no more payments required as my membership would end 1 May. Now comes 20 March and I am getting emails and calls for an annual fee o $55.00!! through back and forth conversation they threatened to just turn it over to collections if I didn't pay it.. Long story short they are slimy and don't take their work that you will be canceled unless you get it in writing!!! The Gym itself, though well appointed with equipment is NOT well maintained. There were several pieces of equipment tat were out of service or broken nearly every time I was there. The steam room primarily would be out of service ALOT!... Showers missing heads and the overall cleanliness of the facility left much to be desired. I wanted to join a gym as I was preparing to have a total knee replacement and wanted the Aquatic areas in addition to weight/machine areas. Had I not paid for my entire year up front I would have left this facility much earlier and went to the YMCA North!

I have been coming to Muv Fitness since October 2025. Ever since I joined found myself a since of…read morecommunity here! If you are looking for a fun workout I highly recommend their spin classes with James. If you ever need help Cailey at the front desk is the best! She's always in a great mood and very helpful!

They're certified crooks. They'll tell you one thing and do another…read more I have a voicemail that says they will waive my $23.50 service fee for putting a new credit card on file after mine was compromised. When I went in there and put it on file, the lady told me to my face, there would be no service fee. Two days later service fee appeared. When I went in there to ask about it, the owner came out and the end was a result was he called me a meth head and asked me how many years in jail I'd serve served. Lol. Little did he know I'm a triathlete and part of a triathlon team of 150 members. This place has become really dirty inside the last three years, as well. The pool is nasty at the north, south and Valley location. All of them are dirty inside. Rarely do the elliptical or treadmill, machines work. They're always broken down.

Clean, spacious facility with mostly functional weight room equipment. Guest passes were priced…read morequite well. Overall no complaints.

Love coming here and knowing Im doing something healthy for my body! They offer a variety of…read moreclasses for adults teens and kids. And of course child care for the little ones. They have an awesome pool with classes or open swim. And I've noticed every September they drain the pool and get a good cleaning. The towel service when you check in is so nice you honestly take it for granted. They have really new equipment for cardio machines so smooth on my joints as opposed to other gyms where you can definitely feel I did 30 minutes of cardio. Here I can be on it for an hour and no pain on my joints. They offer a variety of different cardio classes and you can walk outside on the trails. BUT I did notice it was extremely hot in the cardio area even with the fan on! I think the hardest for me is trying to find a parking spot if you come at peak times you literally have to wait there's nowhere to park. My kids definitely enjoyed coming here for a variety of different classes all the staff members are very friendly with them and feel welcome! Happy two found a gym like this. I love that it's very family friendly By the way take a picture of your member card on your phone and use it to scan in