Inspect-it 1st puts on a great marketing front and communicates as if they are your friend and are looking out for you, their paying customer. However, our experience revealed it is a marketing stunt, and their work is incomplete, based on assumptions, and they do not back-up their work or errors. I am a senior citizen and purchased a place in Phoenix, Arizona in October of 2020. Inspect-it 1st did my home inspection. Below is a "cut-and-paste" from their inspection: Location: Main roof. Roof Coverings: Concrete tiles. Estimated Age: 2 year(s). Surface Material Layers: This type of roof surface not subject to layering materials. Flashings: Metal and mortar. Roof Inspection Method: Walked on a majority of the roof surface area. Majority of the roof coverings are observable. Comments: The roof coverings, flashings and protrusions/penetrations are in satisfactory condition unless otherwise noted below. The roof system is newer and has minimal wear. It should provide many more years of service with normal weather conditions unless otherwise noted below. Recommended repairs noted below, if any, should be made by a competent, qualified, licensed professional in the appropriate area of expertise. Roof tiles have proper nailing at the lower courses as required. Maintenance Information: 26 solar panels noted, recommend adding bird block. Talk to solar company. In February 2025, our home was put on the market to start the process of downsizing, preparing for retirement. After receiving a viable offer, the buyer came back after they completed their home inspection saying the roof is beyond useful life and wanted us to replace it. The buyer had a certified licensed roofer perform and inspection, and we also had a second opinion from a separate certified licensed roofer, both stating the roof is beyond useful life. We contacted Inspect-it 1st, questioning their original statement in 2020 that the roof was only 2-years old. Their response (again, cut and paste from emails): From: Martin Lenich martinlenich@inspectit1st.com Sent: Tuesday, April 29, 2025 4:57 PM To: mpg1262@yahoo.com; Young_tom@hotmail.com Cc: Todd Fairchild toddfairchild@inspectit1st.com Subject: Roof issue at 3403 E. Kristal Way A) The tiles we popped at the original inspection must have only been in areas recently replaced by the solar installer. We didn't see the "old underlayment". From: Martin Lenich martinlenich@inspectit1st.com Sent: Wednesday, May 7, 2025 1:52 PM To: Young_tom@XXXXXXXX; mpg1262@XXXXXXXX Cc: Subject: Roof issue at 3403 E. Kristal Way Tom, thanks for taking my call and discussing the roof situation with me. Recapping our discussion: 1) I offered $2,210 direct from Inspect-It 1st (without involving our insurance provider) based on the sum of our total inspection fees for the subject property and the property at XXXXXX N. 7th Ave, and doubling that total. This offer is valid for a period of 2 weeks, expiring at 2pm on 5/21/2025. If you agree with that amount, you and Marcie and any other "owners of record" would need to sign a "standard release" document covering both properties, which we would provide, upon receipt of which I would hand you a check in the amount stated. I cannot state how our insurer would approach this claim, but I do believe we followed State of AZ standards for home inspectors and we do have a signed agreement with you regarding our scope of service, which is to follow those standards. Please reply to this email with your decision or call me directly at 602-318-7480. Thanks, Marty As you can see by the initial inspection report and the email responses, this is a company that base their inspections on assumptions and not facts, and when the paying customer identifies a problem, they will not back up their report. As a buyer back in 2020, I relied heavily on the outcome of Inspect-it 1st's inspection, and if they would have provided a quality service and fully inspected the roof, as they did in 2025; I would have made different decisions. Now less than 5-years later, their error has costed me thousands of dollars. To all first time buyers, seniors preparing for retirement, and real estate agents recommending home inspection companies, I would not recommend using Inspect-it 1st. read more

Inspect-It 1st - Roof Condition, 2025 - Home Inspectors Near Me - Phoenix, Arizona

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This company was hired by a buyer and they performed an inspection of my property. The interior inspector was not organized and quite confused. At the end of inspection, I asked him if anything needed immediate repair. He informed me about a water heater that was leaking in one of the units. I asked him which unit - he told me. I then asked him to point to the unit where the WH was leaking. He did. It was the same unit. Then right when he was heading for this car to leave, I confirmed with him which unit as I told him I was calling a plumber right away. He told me which unit 3 times. The WH gets replaced, but it was fine. He told me the wrong unit 3 times. I asked them to pay for their negligence, and they refused. This company has no accountability nor integrity. I do not recommend using them. read more

Marty, on behalf of all of us, thank you very much for your team's professionalism. The quality of the feedback demonstrates the strength of their technical knowledge. Your responsiveness and detailed report are incredibly valuable and most appreciated. I know that this was a small 14 unit project, but I am confident that we will receive a substantial return on the cost of your services. I can't imagine hiring anybody else to assist us in our property acquisition due diligence and look forward to the opportunity to work with you again. All the best, read more

Inspect-It 1st was the most professional, knowledgeable and efficient home inspection experience. Ed and Bruce were fantastic in identifying and explaining the status and condition of the property in an easy and understandable fashion. Such a pleasure to work with. They provided the confidence and trust we were seeking prior to making such a sizable investment purchase. Thank you. read more

Inspect-It 1st is probably a good option if you are looking for someone to inspect the work a contractor has completed on a home. I would not recommend them for inspecting a condo. I hired in Inspect-It 1st in June of 2017 to evaluate a condo that I was purchasing. At the end of the inspection, Ed Reynolds highlighted 1x issue (an outlet that wasn't working). Unfortunately, here is a list of the items they missed: -Shower that didn't get warm -Shower that leaks both around the glass as well as an improperly sloped tile (so it leaks out of the shower) -Improperly repaired drywall / Areas that weren't even painted -Large bathroom mirror with damage -Overhead cook-top light that doesn't work -Multiple doors with significant damage (I would highlight that it seems like they are more used to inspecting home so that may explain why they didn't catch some of these issues) read more

I would never dream of buying a house without consulting John Elson, the owner of Inspect-It 1st. I have used him twice, he is worth his reasonable fee 10 times over. He will help you know the property issues from minor to major, and he has a keen eye. Knowledge is power for your own peace of mind, and being able to negotiate with the sellers for reasonable recourse on issues. John, was on time, and you will end up with a very professional written report right when promised. John's communication skills are superb, he gives you a very through debrief in terms tailored to your structural and home system knowledge. He is very patient with questions. He does not rush the inspection, or the debrief time. I wish I could give 6 stars, he and his company are that great! Kim read more

John Elson and his son went above and beyond for our home inspection. They did an exceptionally thorough job on our home inspection and answered every one of our questions. He made sure every base was covered and was even great with our two toddlers (he gave them miniature flashlights which totally made their day!). If you are in need of a home inspection this is the guy to call. read more

Our real-estate agent recommended Inspect-It 1st. The two inspectors were great! We are experienced home buyers and well versed in construction, so appreciate the expertise, competence, and thoroughness of this team. After previously working with inspectors that didn't do a thorough inspection, we appreciate that they not only called out code violations, but also took the time to call out suggestions in the home we're purchasing. I highly recommend them! read more

John Elson is the best home inspector I have ever dealt with. Ask your realtor to use him...don't let your realtor pick one for you! His fees are very reasonable and he is thorough with an eye for details. He spends two hours doing the inspection, then an hour going over the results with a report the next day that has everything in it. His communication skills are outstanding, and he is very patient with questions. He answers them in a very understandable way based on your knowledge of a topic. I highly recommend John for your home inspection...you'll be glad you used him. read more