Good location, right on the strip. Great customer service. And perfect cookies, so many options.

I spent $19.80 for three cookies and I got two kid size cookies and one normal. What happened to this place. They used to be huge and thick and filled. I will never go back. What a rip off. How do they stay in business here. Look at the pic. This is not $20 worth of cookies. read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Stillwater, Oklahoma

wish it could be lower than one star. after ordering two days in advance, giving two contact numbers and checking the option "put it in my hands". the delivery person (Valerie) put the order (minus the milk) in front of a frat house and sent my daughter a pic. when I called they said "We have been so busy! we will refund you". I think folks should insure that they are Much Less busy by going elsewhere! been awhile since I've seen this level of incompetence! read more

Well. If you're going here you obviously want cookies... I like the options for flavors and weather cookies, duckies or ice cream sandie, they're all good read more

Delicious cookies and great service. Easy online ordering. Everyone loved getting them. read more

Some friends and I went and got cookies and ice cream and her cup of I cream was over flowing and I literally had one scoop and I paid $5.50 for this!¿? read more

Insomnia Cookies - a hand holding a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - Stillwater, Oklahoma

Amazing all the TIME! How much can you say AMAZING!!!!!!! They always verify and make sure that your deliveries get delivered to the proper place when you're ordering food for family members read more

Went one afternoon to pre order a couple of birthday cookie cakes for my soon to be 16 year old. Both employees were very helpful. They had smiles on their faces and were willing to explain all of my choices. (It's hard being the old lady! Haha!) Of course the cookies were a big hit for our family party and friend party! We love Stillwater. read more

Cookies are delicious store is quaint but the employee was dumb as a box of rocks.. Flyer at the hospital said "Nurses come by get your free cookies!" During Covid crisis we thought this was nice so 3 of us went in when asked to show badge we all showed a picture of it on our phone as not to carry the germ covered badge with us. He rolled his eyes and said he needed to see the "real" badge ...... needless to say another over educated idiot in a slight position of power struck again and cost a company 3 loyal customers due to poor hiring/training. We left without taking the free cookie btw. read more

No mask, no dozen cookies. I understand each business has the right to enforce but the employee in customer area had no mask on, the girl behind counter had mask and a plexiglass divider guess wasn't safe enough? Took my business else where. Thank you. read more

The cookies were very good. The employee who waited on us was not at all friendly and acted a bit annoyed that we were even there.

Awesome gooey and warm cookies!!! Good for a party or family gathering. Many flavors to choose from too

Wait staff was rude, unenthusiastic, and had no knowledge of the product she was selling. The cookies are awesome, but way overpriced. read more

Insomnia Cookies - an ice cream sandwich on a wrapper - Ice Cream & Frozen Yogurt Near Me - Stillwater, Oklahoma

Ordered cookies for myself for my birthday. 3 hours and 3 phone calls to insomnias call center later, I'm told the 3rd party driver stole my order, or we just don't know the store is so busy... no idea where the order ended up, and the driver even lied and said said he'd called me to no answer. I have absolutely no history of a call. The tech at the call center claimed because he checked the box saying he called, it's my fault because I must not have answered... even though no one called... so frustrated and so disappointed. 2/2 orders now I've had issues with. read more

The call center was hateful so I went to the store to pickup cookies. The clerk was super hateful and said I was taking all the gluten-free cookies and he he had other orders to fill. He was not nice at all. They are always so stressed and panic-stricken anytime we have gone there. read more

I'm not sure if it was busy on a Tuesday night but we ordered cookies and it took 2 hours to deliver. The cookies are great, however, the delivery TOOK SO LONG and the cookies were cold. Other than that, the cookies are really good. read more

I wanted to find out what all the hipe was about. The only plus were they were delivered quickly and were somewhat warm. Other than that, for the price they were not worth it. read more

Great Cookies, but they don't deliver to the west side of Stillwater. They are losing a ton of business

I placed an order and after over an hour of waiting with no updates I gave them a call because I just so happened to check the app for it to tell me the delivery driver couldn't deliver it to us. Instead of calling because they couldn't find the house they turned around and went back to the store with their prepaid tip and no refund. I called and the customer service rep called the store to send them back to us. At this point I'm ready to cancel the order but decide to wait thinking it will only be 20 minutes or so. I placed this order at 8:57 PM. It is now 10:48. We have still not received the $45 order of cookies and no phone calls with an update. I am a repeat customer of Insomnia. I will not be ordering from here ever again. read more

Would have been great cookies but horrible service meant cold cookies and a sour attitude. We ordered cookies at 0807 p.m. and were told that there would be a 30 to 45 minute delivery time. That was perfect for us as we were finishing up our dinner at the station. I advised our name, spelling it out, our physical address, and no special instructions. I received a notification of a missed call at 0858 p.m. with a voicemail stating that they, insomnia cookie driver, were outside. I walked outside and there was no one there. Everyone in our station took turns trying to call insomnia customer service and the order number with no answer on any line. It was decided that we would then drive to insomnia cookies an hour and a half after our initial order time to inquire about our order. Upon arrival we were advised that standard practice to call twice and leave a message. There was only one phone call, there was no attempt to knock on the door, though our bay door was wide open and they made no attempt to contact us. The gentleman at the counter said they would have knocked if the door was visible. To put a cherry on top of this horrible service, we were unable to get a refund for the delivery charge on our cold cookies. They didn't even offer us new warm cookies or an apology. read more

The delivery man walked straight up to our hotel room door, he was super great!! The cookies are amazing! Definitely recommend and these cookies make me want to go college here even more so! read more

I'm from out of town and didn't have a mask so I covered my face with my shirt thinking like everywhere else if they really want me to have a mask they should have mask for me to wear ...she goes to tell me that's not a mask that she can't serve me even tho my mouth and nose are covered. that even tho my nose and mouth are covered she can't serve me bc she could get fired. If these people are so concerned with health safety why are they giving their customers spoon for their ice cream unwrapped!!!! but I can't cover my face with my shirt. I read all the great reviews but if they can't help their customers who don't have a mask or in my case my last mask was broken by my toddler bc she kept taking it off my face. SO RUDE terrible service!!! read more

Personally, I was not satisfied with my experience. A group of friends and I stood outside of the business while waiting on our cookie order because the inside area closed at 11pm and that was not listed. The only reason we found out that the inside was closed when the delivery guy walked by and we asked. The employees inside did not even attempt to tell us the inside was closed. read more

Ordered cookies to be delivered and I received a phone call letting me know they don't deliver to the door because of "policy". I then had to walk into a dark parking lot with no lights to pick up my cookies. It was over a football field walk from my apartment. I should not have to pay a delivery fee when they aren't actually delivering. Not to mention the girl delivery was extreme rude. (She wore glasses and had strawberry blonde hair) Wish they actually had a store phone number to contact the manager about our issue about. read more

So what really matters, are the cookies good? The answer is a resounding YES. Warm...soft...chewy...they are awesome. Been in there a couple of times now and the employees have been very pleasant and helpful (especially the first time when the lady explained the options). Needless to say, this will be a place I frequent often. read more

Staff is rude. Ice cream has no flavor and cookies are bad. Better sweets can be found at Braums.

Awesome cookies. Quick delivery. Still very warm when they get to me every time. I love them!

I ordered cookies today and waited over an hour and a half and never received them. I finally cancelled the order because we were leaving the office and when I talked to the customer service lady she was very rude and acted annoyed that she had to do her job. I more than likely won't be ordering from them again. read more

Their delivery service is trash. No delivery I've ever ordered has taken over an hour (and I'm talking about Chinese food, pizza, etc.), and their "cookie tracker" nonsense isn't a working feature on their website. No delivery in a small town like Stillwater, OK should ever take over an hour! And I'm at about an hour and a half right now. read more

Who DOESN'T like cookies?!? Great concept for a college town and prominently located right on the popular Strip just a couple of doors down from University Ave and a few north of Coney Island. Their late night hours and delivery service starting at noon ought to be a hit with their target demographic. We stopped by on our way out of town so the Six Pack was a convenient way to take some with us, but we had to try the Bigwich -- icing spread between 2 cookies of your choice. Their "Deluxe" cookies come in 4 flavors (including a Brownie) and "Traditional" cookies, which are a bit smaller, come in 8 flavors. If you are watching calories or not sharing with someone you might opt for a Bigwich with Traditional cookies--still a whopping 540 calories but worth every bite. Definitely a treat and not something to add to your regular diet but still a great option for sweets anytime day or night. Will have to check out the ice cream on a future visit. read more

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Ordered some cookies as a surprise for my daughter after a hard week at school. Asked to have them delivered at 3:00. Tracker wasn't working so I called customer service to check the status since it was after 3:00 and I hadn't heard from my daughter. Last time I did this, she called as soon as they were delivered. Customer service called the store. I was then informed that they called my daughter to let her know the cookies, that she didn't know she was getting, would be delayed. Not sure why they didn't call me. Customer service didn't care. I told her I would not be ordering from them again and she said "ok" and hung up. No apology at all. Even though it's just cookies, it was a surprise...that was ruined. read more

The cookies are good as expected but it took 25 minutes to get one cookie and the staff was just standing around. Extremely bad service.

This evening at 9:37 I placed an order for 6 cookies. I received a notification 40 mins later informing me that my phone number was not accurate so when they attempted to call they failed to reach me. My number hasn't changed in over 10 years and my address remains the same from 6 years ago. The first 3 individuals from customer service said that they had contacted the store directly and updated my information. If you will notice, local numbers for Insomnia Cookies are unavailable, therefore customer service is the only method of contact. After waiting another 20 minutes, by this time 11:18 pm, I called yet again with the desire for only a refund. Interestingly enough, with the continued desire for cookies, I input my boyfriend's information and placed the same order. Not five minutes later, there was a call to my phone and a knock at the door. This happened to be the original order from 2 hours and 10 mins prior. I informed the driver I had been refunded and placed another order and he attempted to forcefully grab the box from my hand. With every intention of cancelling the second order, I refused. He pealed out of our driveway in such a way, it could have been very dangerous to others. My last phone call with the company was to report this behavior and cancel the duplicate order. Yes, the cookies were cold and not able to be eaten but we were done. Insomnia Cookies isn't perhaps a bad brand as I do not blame the personnel at their customer service location but the Insomnia Cookie staff of Stillwater, Oklahoma have a long way to go. Oh and I will never waste my time again. read more

Super good cookies. A little on the pricey side, but awesome that they are open so late and offer delivery.

I did not have a very good first experience with Insomnia Cookies. First of all it is very frustrating that you cannot contact the actual store your order will come out of! The orders go through Philadelphia so the person you are talking to knows nothing about the town of Stiliwater, Ok.! I was told I would receive a confirmation e-mail which I never received. When I called back to see if the order had been delivered they said " why don't you just call your son and see if he received them!" Well, if he hasn't received them yet that kind of ruins the surprise doesn't it!?!? Oh and I found out later from my son that the receipt for the order was in the box! With the amount I paid included!! When u send flowers to someone they don't include the receipt! I had paid by credit card and even tipped the driver so not sure why the receipt needed to be included?!?! I will send my own cookies next time! read more

everything im about to say is 100% true. my friends and i are new to stillwater and heard about insomnia. so we thought wed try it out. called the order in at 12. we only ordered a dozen cookies might i say. we didnt receive our delivery until 1:40. ALMOST 2 HOURS!! not to mention i called again to check up on the order and even drove to the store to just pick them up. only to find out they were out for delivery after an hour and a half. not at all satisfied and probably wont order from here again. read more

Amazing cookies! Only regret is you may have to wait 15min for specific cookies if they arn't ready, but sure worth the wait.