First time ordering. Will never order from here again. very disappointing experience. so notes in image captions. 1/10 read more

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I was having a really bad day, and the sticker on my box said "Sorry your day sucked. Have a cookie". This made my day. On top of that, the cookies were great. Really loved the cookies n cream. read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

It's been years since I last visited an Insomnia Cookies location. Now I remember why. They produce a convenient product, not an exceptional one. It's an average chocolate chip cookie with an overrated price. Just not worth it. The recipe for chocolate chip cookies they use is average at best. The chocolate chips/chunks they use is mediocre, nothing spectacular. And the value is simply horrible. I also tried their brownie. The chocolate chip brownie they served me was in such bad shape that there wasn't even a top to it! Seriously! It is practically completely void of real chocolate taste. Sincerely, if it's late at night and you're craving a cookie or brownie... Go to bed early! Wake up the next morning, head to the supermarket, and grab a Pepperidge Farm chocolate chip cookie, which is much, much better and far less expensive too. NOT F-ING worth it! read more

I've never been to an Insomnia Cookies before so while out and about in Cleveland I popped in. Holy yum!! I ordered a brookie with 2 scoops of carmellionaire ice cream = AH-Mazing! Oh and it's ginormous! I couldn't even eat half. I had no idea what I've been missing. read more

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Was my first time here. I think they are overpriced. I prefer crumbl cookie. I wasn't very impressed with the cookie. 2 campfire deluxe (I think they call them) cookies $6.50. read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

Amazing staff,clean wait area and nice music . Cookies are 10/10 the peanut butter chip and limited time cookies and cream brookie . Pricey but tasty nonetheless read more

Insomnia Cookies - Churro Chocolate Chunk Cookies 'N Cream Vegan Birthday Cake Peanut Butter Chip Classic with M&m Cookies n cream Brookie - Desserts Near Me - Cleveland, Ohio

Stopped in for some late night cookies. They currently have several limited edition flavors that I wanted to try. Ordered a 6 pack and added 3 specialty cookies. The Peach Cobbler filled deluxe is absolutely AMAZING!! Also tried the Strawberry shortcake and it was delicious! The service was great. The space is small but has a great ambiance and they are open really late! read more

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Didn't even know that there was one here in Uptown! What a pleasant surprise to walk by. Got my favorite snickerdoodle and chocolate mint. This location has a little more space than the downtown location, which is nice. Has high top seating to fit about 7 or 8 people. We had to sit down to devour the deliciously warm cookies before venturing out into the cold again. Maybe I'll feel better about getting cookies delivered, since it's much closer now! read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

This is a combination of Uber eats and the cookie place. I placed an order. The Uber driver never came to hotel. Below is the photo of him just sitting downtown with my food but he started the timer and said he arrived. According to both Uber and insomnia cookies it's my fault ‍ because the food was already made read more

Insomnia Cookies - The location of the driver . He never came to my hotel . He just said he arrived and waited out the timer from downtown. - Desserts Near Me - Cleveland, Ohio

The vegan birthday cake cookies are not good. Minimal mostly butter cookie flavor and they're not chewy but just barely crispy and "blah". read more

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Amazing experience at Insomnia Cookies. I placed my order for curbside pickup. I ordered the monster sundae and three cookies. The sundae was the perfect mixture of the cookie, ice cream, and topping. With every bite, I smiled because my insides were excited by the vanilla ice cream, the cookie dough, and the M&M's. Upon arrival, I called the number and was met with a very pleasant associate who explained that my cookies were cooling and that she would be out in approximately two minutes. More than two minutes passed before the associate came out to deliver the order. She was very apologetic and threw an extra cookie in the box for the inconvenience. I appreciate the level of concern for my time without me having to address the issue. Between the absolutely delicious product and the superb customer service, I will definitely be back. read more

Insomnia Cookies - Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

Excellent cookies! We got chocolate chip and red velvet (limited I think) and both were sweet, but not overly sweet and cooked all the way through - we are not fans of undercooked or raw cookie dough. It's wasn't busy when we went so we were in and out pretty quick. This is in walking distance of Case Western and University Hospital so lots of students in the area, just FYI. read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

My second visit, first successful purchase. My first visit I left after 5 min behind a couple who seemed to struggle with what to order. Although I understand that I was never acknowledged. This visit was ok there was no line and I was helped right away but the service was unfriendly and the cookie was barely warm at all. Hard even, the ice cream was good but I could have done this at home with a Pepperidge farm cookie. So,so overall experience. read more

Insomnia Cookies - Mint chocolate chip atop deluxe chocolate chunk cookie - Desserts Near Me - Cleveland, Ohio

These cookies are so delicious. Crispy edges with chewy middle. It was our first time here and we will definitely be returning. read more

Insomnia Cookies - Sugar cookie, Chocolate Chunk Cookie and White Chocolate Macadamia Cookie - Desserts Near Me - Cleveland, Ohio

This location as always provided us quick service; we rarely have to wait for cookies. My only hiccup with this particular location is that the cookies are a little overdone. The edges are on the crunchy side and the cookies are well done all the way through. This sounds like a silly comment, but when I think fresh hot cookies, I want them to still be soft in the middle, not just a standard old semi-hard cookie like one I can get at Subway for alot less money. The cookies themselves are pretty basic standard cookie flavors like chocolate chip, triple chocolate, peanut butter, etc. They are a normal size cookie as well. So ultimately they're pretty pricey at over $2 each, but getting them relatively fresh on a Tuesday at midnight is the draw here. I do recommend the Insomnia Cookie franchise, but don't think you're going to get a Crumbl experience. read more

Cookies are amazing always!! Great vibe inside. Mia is the best employee, she is always so nice and so fun!!

We have been to this location twice now and each time they did not have milk to go with the cookies. The cookies were just ok. read more

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I literally just left ice cream coo cookie old asf super disappointed ! Service horrible lady had a attitude whole time while taking me idk y read more

Ordered ice cream and Brownies twice and didn't get the Brownies both times. If they were out they should say so

Warm cookies on a cold night for the win wish they had more variety of drinks not a big milk fan other than that it was yummy I recommend the 6 pack variety read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

I was extremely disappointed! everyone raves about these cookies, so I thought that I would try them big mistake! I spent a total of $40 on these cookies drove all the way down there to pick them up when my daughter drove all the way down there to pick them up when she got back with the box it was only half the order I placed the order online in black-and-white everything spelled out with no problem, but when I received the box from the store, the order was missing. called back to the store and spoke with the manager. She wasn't rude, but she was not extremely professional either. She suggested that I come back and get the rest of the cookies after she apologized that she was so busy feeling a big order that she was moving fast and she thought she put the rest of my cookies in the box and she must've overlooked it. I said well you could just refund that portion or deliver it it doesn't matter but I will not be driving back down there to pick them up. She said to me well there's no way that I can set up for delivery because I don't have information and I can't give a refund because I'm not sure what the portion amount will be. so after about a minute and a half of dead silence she said well let me get my handy-dandy calculator and she did some figuring and she said you should get an email for $10.25 refund and that was for one deluxe and two regular cookies I said one deluxe said it $4.95 and two deluxe are $2.95 apiece she's like yeah that's 1085 she said that's what I said, I said look at your email. after she said very professionally with an attitude, oh I'm sorry I'll send the other 60 cents. after tasting the cookies, they taste OK I would've been just as satisfied with the regular Oreo cookie, so it was nothing extra for me. So needless to say, be visiting insomnia, cookies anymore anymore. It was the first and last time. read more

Insomnia Cookies - Here's a photo of the 4 x 4 order that I paid $30 for, that I received on my first and clearly last time ever visiting, insomnia, cookies! - Desserts Near Me - Cleveland, Ohio

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When I went here the guy behind the counter was being disrespectful to a DoorDasher. He got my order together while I paid and slid my cookies to me well moving on to the lady behind me trying to ask questions about placing a future order to just be told "answers are online" while I waited then acted annoyed when I asked for my receipt. Never got credit on my app for what I bought. Filled out the contact us form online and the disrespect by the employee was never addressed just "send us a picture of your receipt to get your points". read more

I know the name of this place is called Insomnia Cookies, but when you go to research the menu it looks as if this place doubles as a Ice cream parlor. An Ice-cream parlor this no where close. They had 8 options listed upon arrival and only 4 were available. The cashier was new, which is ok. I encountered a nonchalant supervisor/manager who was chilling at a table out front as soon as you walk in. The manager walked over to explain the menu unenthusiastically and so many words told me to take it or leave it. This is what we have. I shop at Mitchell's a few times a month and thought I'd do something new. I won't be back! read more

I ordered a cookie cake for my friends birthday. They mixed it up with another order by accident, remade it, but then gave us extra cookies (a dozen)! Sweet staff and yummy cake. read more

Ordered cookies for a holiday party. The ladies were nice and welcoming. Got my cookies warm and fresh. I had to order my own for the ride they were so yummy. read more

If you are looking for fresh aromatic, warm cookies of your choice then this is THE place. Staff is always smiling and friendly. Great selection of a variety of cookies read more

If you're missing the fresh warm cookies from college food court days, this is the place to go! I highly suggest the confetti deluxe cookie. They're big, delicious, and cavity-guaranteed read more

To die for and open late to satisfy your sweet tooth. Thy the Brookie brownie chocolate chip cookie combo!

Cookies are solid but we put in an order. Someine called about 30 mins later to say they were out of half the items. We picked substitutes but when the order finally arrived it was missing items. It wasn't enough for them to redeliver they said. Super dissapointed. read more

Ordered online for pickup as a gift and when I opened box the cookies were all over the place, a couple were missing, and a few weren't complete circles. The gentleman helping me couldn't have been more professional or nicer, and I left two minutes later with a presentation perfect cookies, of exactly what I ordered. read more

What?!?!?!?! You can order warm delicious cookies and milk until 3am?!?!?! Why yes! We actually walked in late on a Thursday night craving some warm cookies and were not disappointed. They have multiple varieties of cookies, all served warm and a full refrigerator of milk! This was a great way to finish prep for a doctoral defense. We slept like a baby. And they deliver! This is definitely something we will take advantage of the next time we are in the area. Great business model, friendly service and delicious cookies. Yum1. read more

Went inside to order cookies and before even being greeted I was turned away and told they weren't taking walk in orders. The cashier didn't fail to also add the online orders were an hour wait basically suggesting to don't bother with shopping with us. Meanwhile she seemed to have plenty of free time to drink her beverage and browse her phone. Would not recommend. read more

Always great service and delicious cookies . Every location in cleveland is great to visit

Very rude staffing. Rolled her eyes at me when I was putting my card back in my wallet and didn't take the cookie right away. No one was in line behind me either. read more

The best cookies in the world! double chocolate chunk is the best! They melt in your mouth it's to die for!