Cold cookies and really small for the price. Really flat and not completely cooked through. Was hoping the tasted better than they did.

i went in to get some cookies and the cashier was fast and listened to what i had to say, got 6 classic chocolate chunk cookies and they're so good they basically melt in your mouth. nice and rich, stuck to my teeth but was super worth it read more

Always lots to choose from! Vegan options available even in milk. Love insomnia cookies!

Cookies were cold and hard. Staff was short and not friendly what so ever. Visiting from out of state and heard great things about insomnia extremely disappointed. read more

I was anxious to try Insomnia Cookies to see how they compare to Crumbl cookies. While they are definitely yummy, the two do not compare. We bought a box of 6 cookies, with one being a deluxe cookie. I think I enjoyed that one the best as it is most comparable to a Crumbl cookie. It is larger in size, which allows it to stay soft as it cools, something that doesn't happen with the smaller cookies. I tried a seasonal Blueberry Cobbler cookie, which was tasty but didn't blow me away. I think perhaps changing the size of the cookies to all be the size of the gourmet cookies could be a game changer for Insomnia Cookies. They were solid cookies, but definitely not my favorite. read more

Insomnia Cookies - Snickerdoodle, Blueberry Cobbler, Chocolate mint, double chocolate, S'mores (gourmet) and M & M - Desserts Near Me - Blacksburg, Virginia

We ordered a brownie with ice cream on top. I immediately said something about brownie being cold and asked for it to be heated. Lady working told me know and they come out of a warmer. I could not eat most of my brownie because ice cream made it hard. Very disappointed. For staff members working all setting in back playing on there phones. My first time was a huge disappointment read more

Really good cookies and great service. I loved the way the cookies were baked, crunchy on the outside and soft on the inside. The ice cream was really good too. My only complaint is that I don't have a credit card and they didn't take cash which is slightly weird to me that a store won't take the primary currency of the country it's located at. It wasn't too big of a deal I just had my friend pay for me and payed her back. Just make sure you bring a card with you, everything else was excellent. read more

Horrible customer service. Cookies are wrong half the time, randomly closed, delivery takes 3 hours, oh that coupon isn't applicable because of xyz, etc etc.... Cookies are decent if you manage to get them. read more

Literally waited 1.5 hours for my 18 pack of cookies when I finally had enough and just went and picked it up myself. Honestly what's the point of delivery when they don't even deliver?? And I'm literally only 4 mins from campus so what exactly was the problem?? I hope I get my delivery fee + the tip back, and even when you try and "call" the store it directs you to customer service of the entire corporation. DO NOT ORDER FOR DELIVERY just go and pick it up read more

Fuck these guys. It's been 3 hours, and it says it was delivered but I haven't gotten anything. Waste of time to order for delivery. 17 dollars down the drain for these assholes. I'm heated. read more

Guy at the front had incredible energy on this Monday evening and was super knowledgeable about all of the cookies. Very highly recommend!

"Overlooked" I thought I would give this a try. I waited 2 HOURS after placing my first-ever order before I called the company (apparently it doesn't go directly to the store" and was informed that they must have overlooked me and the customer service rep offered to tell the store I would like my order "sped up". Not even an apology for the poor service on the store's end. At such a ridiculous price, you would think the service would be better... Very disappointed and will not order from here again. Not sure about the quality of the cookies because they still haven't come... read more

I am a fairly frequent customer here for a late night cookie/ice cream delivery and TWICE they have shafted me on ice cream quantity and have failed miserably to make it up to me. Usually, when you order ice cream, it is filled all the way to the brim of the container (like normal ice cream), otherwise, as you would imagine, you're not ordering an actual pint or quart (which is a measurable quantity), you are merely ordering whatever they feel like putting in a container of a certain size. So, when I ordered a quart of ice cream for $12.40 I expect a full quart of ice cream, not four scoops of ice cream sitting in the bottom of a quart size container. I called them to complain, as this is the second time this has happened to me, and they, without apology, said they could not send me a new quart of ice cream, they would send a large or pint size to make up the "difference." So, justice, in their view is me receiving their estimation of a full quart delivered separately over the course of an hour or so. Great. I requested to speak with a manager and my request was denied. I requested a full quart of ice cream re-delivered and my request was denied. The child on the other end of the phone merely said Insomnia would refund my order and promptly hung up on me. Thanks Insomnia for your quality customer service. I will not be ordering from here again. read more

Insomnia Cookies - My "quart" of ice cream as it was delivered. - Desserts Near Me - Blacksburg, Virginia

See all

I have ordered from this place 3 times and each time my order has been incorrect- despite being right on the receipt. So whoever is packing my order has done so incorrectly every time. Always takes well over an hour to be delivered and price is pretty high. All of which wouldn't be a huge deal if they were able to get my order right. Won't be ordering from this place ever again and would encourage others to order from somewhere else as well. read more

I order cookies from here. Today might be my 4th or 5th time. Each time it takes several phone calls before the cookies are delivered. Always late, well over an hour or two. The cookies arrive cold. I am told I am usually among the last few that gets delivered because they deliver the farthest orders first. Too much $$ for slow service and cold cookies. Today would be my last order. Cookie tracker never works and you can never get the shop directly. Calls go to a call center that is not at all helpful. read more

Im giving them 2 stars because the cookies were good when they finally arrived 3 HOURS LATER. Ive only ordered from here two times and both times its taken over 2 hours for the cookies to come. I also took stars off because the delivery driver was rude to me when he delivered the cookies to the WRONG apartment. read more

Amazing! I go here all the time and the cookies are always on point. You pay for what you get and they are well worth the price. Friendly staff and fast delivery. 5 stars easy. read more

I really enjoyed the food here and the service was friendly too. I got the double chocolate chip cookies with mint chip ice cream inside. Those cookies - ooh, I am still craving them a few days later! So so good. I will be back for sure. read more

Ordered cookies and they took over two hours to be delivered. Cold cookies with warm milk. GROSS.

I've always loved insomnia cookies but delivery has been very frustrating and unnecessarily complicated. My family members will send me cookies without me knowing and instead of knocking on the door, they text/call me and I don't usually have my phone on hand. Me or a roommate is always home but I never get them delivered on the first try because no one ever knocks on the door. It's gotten to the point where I want to tell my family to stop ordering them for me because it creates an unnecessary burden and stress on me to just get the cookies that should be a pick-me-up during overwhelming times. read more

Fabulous! Really easy online ordering. Super fast delivery of delicious warm cookies. Better than we thought they would be. Awesome free deals with your order too. Can't wait to order again =) read more

I absolutely love the cookies from here they are the best!!! And the people you have the most amazing employees working there it never matters if its delivery or if i go pick up its all always the best!!!!!! read more

Super slow delivery. Ordered over an hour ago. Cookies take 14 minutes to bake. You can't even call the shop to ask, you only get stuck on hold with corporate office. Terrible. read more

Absolute joke of a "business", had to wait almost 2 hours for 6 damn cookies and call 4 times to get any sort of update. 0 stars if possible. read more

Horrible service. Cookies not delivered despite cookie "tracker" saying they had been. I never received a call and person who was supposed to receive them never got a voice mail or notice - the delivery was a surprise for her. After finally ruining the surprise and asking her the next afternoon about the cookies, she had no idea what i was talking about. However this companies Cookie Tracker said they had been delivered. After speaking with centralized customer service who defended the store and the lack of notice or delivery, i finally requested redelivery the next night at 8:30. At 9pm, I had to call when they were still not there. Tracker still said they had been delivered. I was not allowed to speak to the actual location in Blacksburg - centralized customer service number. They called store while i waited on hold and the store said that the person who was supposed to fill my order came to work late and so they just never got around to doing my 25 cookie order (which had been a 50 cookie order the night before since i was sending them for an event). Eventually the cookies were delivered and were yummy, but was completely disappointed in this experience. Isn't the delivery of these cookies supposed to be what this company is supposed to be good at?? read more

my order was an hour late so I called to check in, very polite and quick to fix it so they sent someone over instantly with a bunch of other yummy cookies to compensate so i wasn't mad at all :-) read more

I was extremely angered when I received my order and it was wrong. I ordered two cookie sandwhiches which means I would have received four cookies and two ice creams, instead I received two cookies and two ice creams. this oder cost me $14 and I tipped the driver $6 which is very generous in my opinion. When I called to hopefully receive the two missing cookies I was told I would get my complete order re-delivered. Yet again Insomnia Cookies failed and after an hour of not receiving the two cookies I called again. The person on the phone rudely told me that the driver, whom I tipped quite a lot, confirmed the order and said I was given the two cookies. They also told me that the manager made my order therefore theres no way it could have been messed up. I am extremely disappointed and angered at their horrible service and I will defiantly not recommend them to anyone or even consider ordering from there again. If you ask me that was the biggest waste of money, $20 for two cookies and two scoops of ice cream. What a rip off!!!!! read more

Ordered 12 cookies and got 10 over an hour later. Called customer service and they said they would fix the order quickly and another hour later still nothing...very disappointed... read more