I am currently visiting my elderly mom in Ann Arbor, MI. I was helping her fix things around the…read morehouse, one of which was to repair her living room vertical blinds. They were not closing, it looked like a hardware problem! On investigating, I learned that she had replaced the track a couple of years ago. The house was built in 1998 and the blinds worked fine for 20 years at which point there was an issue with the track that was replaced two years back. I further learned that the track was installed by her handy man instead of a professional blind specialist. Being on a tight budget and wanting to be green, she really wanted to see if the blinds could be repaired at a nominal cost. Some other blind specialists had assessed to "replace the blinds both hardware and the veins" because they were not repairable, which was the very expensive option. I kept asking the fundamental question that the blinds worked for 20 years with the old track and fail after 2 years with the new track....could this be the quality of the blind hardware perhaps? It turns out that part of the problem was a faulty installation by the handy man. This problem led me to the PHENOMENAL Josh Barron of Esquire Interiors (which by the way is a third generation family run business I later learned), he impressed me with: 1. His excellent listening skills with my mom to understand the problem with the blinds and then solving the problem very methodically and precisely. He asked my mom thoughtful questions and genuinely wanted to understand the issue and when he sensed that mom was struggling to explain he did a FaceTime call with her which made it easier for my mom to show him the issue at hand. Josh was able to determine on the phone that he strongly felt that he could repair the blinds at a very reasonable cost. Thus saving her a big expense! 2. His knowledge, competence and tenacity at problem solving the issue was truly inspiring. He tried many things to diagnose and fix the issue. There was a lot of trial and error as he eliminated possibilities and then the problem was fixed!!! 3. He graciously agreed to look at mom's other blinds and fixed their minor issues, shortening the blind in some places due to the house settling and lubricating the tracks as necessary. He did all the extra without charging. This is how we take care of our seniors! Thank you, Josh! Josh is very competent (knows his trade very well, I learned he was working with his dad building tracks at the tender age of 8!), very customer centric, and very high on integrity and compassion....a winning combination! He will be our "go to" person for all things blinds from now on and when we are ready to get new blinds....we will go to his business. Minty

The Hunter Douglas $700.00 blind purchased from this store failed in less than four years. First…read morethe handle broke off after two years and than the balance failed. Wanted to return the item to the Plymouth store which is one mile away for service but was told it had to go to the Ann Arbor store which is an inconvenience.

I am 70 years young and I don't remember having such heart palpitation, trembling with anger and…read moreoutrage with a company. I was trying to get my blinds in dining room fixed since early October, call after call, promised Thanksgiving then Christmas then..after numerous calls n messages they don't even know who I am in mid January. They had multiple blinds to fix. Early December they finally came to install, I paid in full for one installed blind the others had numerous incorrect parts so more delays. Began the weekly phone call, Ignored again. Finally mid Jan they have the parts. Now I can only call it as I felt but I was being blackmailed by a man named Dan. Never ever met him I don't even know his position. I do know He berated me over and over, demanding a made up $85 fee for a 2nd trip. It was their error they had to come back. I attempted to explain, but told to stop talking, he didn't care to listen, kept saying he knew everything. Confused and mad I refused the fee. He begins to ramble on in an anger attack, about me talking and then, blames us. Yes, we are the real problem. We didn't buy some verticals from them and he is furious . I guess he must be going broke. My small job is nothing . Months of calls delay, zero customer follow-up, now blackmail. They have my parts, they broke several clips and nothing good from this experience.

We had some very old blinds that hadn't been cleaned for years. From the moment we contacted them…read moreto the time they finished the job, they were gracious, accommodating, and thorough. Dan was very conscientious about his work, making sure everything was done properly. When he was done cleaning them, they looked brand new. He also took the initiative to repair quite a few of them. We are more than satisfied with their work and highly recommend them for any blind or cleaning repairs. They were very pleasant to work with. You will not be disappointed.

I called the Blind Biz after being stunned by the pricing quote I received from a different custom…read morewindow treatment provider. A friend in my neighborhood recommended the Blind Biz. Initially, Rich helped me with several simple privacy blinds and I looked through samples for the bamboo shades I had in mind for my family room. The privacy blinds arrived in just two weeks and the price for all 3 was less than one of the privacy blinds was going to cost in my first quote. The whole experience was perfect, so I decided to order nice bamboo shades for my family room through them too. These took a while longer but they're beautiful and fit perfectly. I took forever to decide on the color and Rich let me keep the samples as long as I needed and was never pushy about the process. Highly recommend!!

job on our house in Detroit. Easy going process all the way through installation. We would…read moredefinitely recommend them.

Amazing work by Fresh Blinds! I actually had a "broken" blind I assumed would be used for parts,…read moreand they fixed that, too. I gave them 9 blinds and got back 10 - all with missing parts repaired or replaced! Victor and Samantha know their stuff and are true professionals. My blinds have 20 years of grime gone and I couldn't be happier. I recommend to anyone without reservation.

I waited too long and urgently needed some blinds cleaned for Christmas but they had already…read morestopped the on-site service because of the cold. However they gave me the option of dropping off my blinds - and cleaned them and fixed some hardware issues in only two days! Great service, fair price, trustworthy and thorough - what more could you want! Great job freshBLINDS, we will use you again in the spring!

Had blinds installed today for bathroom window. They are just beautiful and Mark who installed them…read moreis just so personable and professional. All of our blinds are from you. Thank you for doing great work and for being patient with me when I was getting impatient.

Really great owner and staff, gave my softball team the highest sponsorship possible which was…read moreamazing. Blinds are high quality and reasonably priced.

Recently, we needed to replace the shades on our bay window. The bay is four windows in total, in…read moreour living room/dining room. We wanted child safe shades without any ropes/curtain strings. Which is what we got, at a savings compared to other estimates. Staff was very helpful and attentive to follow up requests. The gentleman who came to install, was a lovely, competent person. I almost regretted he was so efficient as we chatted. Finished perfectly and showed me about the operation details before leaving. I am very pleased with the results. Mary HH, Ann Arbor, MI

Since we first moved to Ann Arbor almost 40 years ago, we have lived in three different residences,…read morefrom a 14 foot two-story glass wall to two contemporary one-story homes. Over this time, we've had the very best service from Creative Windows that we could have dreamed of. They listened to our needs, came up with several alternatives, and guided us through the selection and final installation process. Creative Windows are the best: highly knowledgeable, best selection of all kinds of window options, and reliable and efficient installation and follow-up. Quite simply, we've found them to be among the very best companies we've ever dealt with in any area. They are honest, reliable, and offer great follow-up. Highly recommend!

We needed new windows for the whole house and brought Pure Energy into our quote search on…read morerecommendation from my parents who recently had them out to install new sliding doors. From the jump, the sales guy was friendlier and less pushy than the folks from the two more well known companies we had out. The discussion about what we needed and the quality of their product were the true deciding factors that made us go with them despite being a bit higher than the quotes from the others. Of course everything is on backorder nowadays but they set the expectation on timing and met each target date. When installation day arrived the job was done quickly and thoroughly. The only hiccup was that one window was damaged and they had to order a replacement so they installed the cracked widow for the time being.They called as soon as the replacement arrived and came to swap out it, which took like 5 minutes. All in all, they were pleasant to work with and stand behind their work. We definitely recommend them and will use them when we get our patio finished and need a door wall.

Pure energy doesn't stand by there warranty. The windows are very overpriced and I consider them…read morejunk. The windows don't line up correct and you are unable to lock them. Pure energy will not stand behind there product. Pure energy will not honor their warranty.

I have heard good things about Doug from one of Facebook's Livingston Home's groups, so I decided…read moreto go to him when I wanted to switch lender. My first lender made me feel like I didn't matter and some how I should be grateful to him. It's hard to explain, but he made me feel small and I didn't feel like there was much transparency in what was going on. Buying a home is a big deal, and I did not want to do business with a person or company I didn't trust. I started searching and found Doug online after I put in an offer on a house. From the get go, he was quick to respond, very nice, respectful, and helpful. He made you feel like a value customer. He was always so great with responses and helped me anyway he could. He worked to get me pre-approved with documents for the home in about 1-1.5 days. And it was smooth sailing from there. I also worked a little with Thomas towards the end and he was also nice, helpful, pleasant, and easy to work with. I just closed on my first home yesterday and it was all done in about a month. And you know they're great guys when even the title company mentioned how nice and easy they were to work with; my realtor has also said great things about both of them. I seriously cannot praise Doug and his guys over at Crosscountry Mortgage Brighton high enough. I was also able to do everything I needed through email, fax, and their website. Everything was straight forward, easy, and you get to see all your numbers on paper from the beginning and during the whole process so you know what you're getting into. Thank you for the wonderful costumer service and I'll be recommending you guys to people when ever possible.

Disappointed. I have a difficult case as I'm a waitress, so I don't have much proof of income. I…read morewas told they'd work with me until I did in fact get approved, and had me send in ALL of my information. Haven't heard back in weeks, and have since moved on to someone else. If you can't help me, you can't help me. I understand. Just tell me that, don't blow me off!