The short version: Bad race director, unorganized, not crowned at finish line, race director will ignore you and not respond if you have any issues.
The long version: I ran and completed the Fort Ord 50k in January. I signed up well head of time and believed that I would be getting a shirt, a medal and a glass. I completed the race and upon finishing was not given a medal. You'd think after running a 50k (or any race for that matter) someone would be waiting for you at the finish line to crown you and congratulate you on your accomplishment. No such thing happened. I had to figure out where the tent was with the race medals and cups. A woman with an attitude reluctantly crossed my name off the list and gave me the medal. I asked about the glass. She told me they had run out. I sat down to rest and got run over by a dog -a dog whom I later found out belonged to the race director. My family also told me that the dog was poorly trained, wasn't listening to anyone and had been stealing our kid's stacks and running around crazily the whole time. My husband and I found the race director, Tim, and asked about the glass. He said that they had more race day signs ups for the 50k than they were expecting and had run out of glasses. So basically, even though I had pre-registered becaue I had been slow (battling mastitis and a sinus infection that day) my glass had been given away to someone else. He assured me he would send me a glass. I asked if he needed my name or address and he said that wasn't necessary; he had all of the information on file.
I waited and waited and waited, no glass. I emailed via the website, no response. I emailed again via the website, no response. I emailed a third time (all about a week apart). We got ahold of Tim's personal email and phone number via a friend who volunteered at the race. My husband and I both emailed, called, and texted Tim multiple times with no response. He clearly was screening his calls and choosing to not answer to us. The fact of the matter is that I paid full price and I did not get everything. I would be fine if some of my money was refunded to me. I would be fine getting a glass late. I do not appreciate being ignored.
I finally got a response on April 28th when my husband tried one last ditch effort to contact them. They claimed they would be sending the glass out right away and acted as though they had forgotten about me. It is now May 15th and we have not received it.
I cannot recommend insider trail racing to anyone. Tim is clearly unorganized and his lack of communication with an unhappy customer is completely unacceptable. read more
