Such a stand-up shop! Johan really wants to get everything right, and worked with me carefully when…read moreI was working on a project outside of my regular experience. I'm thrilled with their service and quality, and will definitely work with them on future projects!

Great same day service. Friendly owner and wife. Quality product or they don't charge.read more

He was able to help us in a pinch when we needed it and offered quality service! We cannot…read morerecommend this place more.

Great quality prints. Professional. Fast. Best customer service. Personalized with outstanding…read moreattention to detail.

I got here not really considering the fact that tax time is fast approaching and that the new…read morecramped location would be bursting with people that required a lot of assistance because they came unprepared. There was some customer in front of me claiming she was late for a job interview and needed to print something, yet she was dressed in jeans and grubby tennis shoes. I so wanted to ask where she had applied. I've been a FedEx/Kinkos customer for years, so most of the staff is the same in their new MV location near Cost Plus (across ECR from the old one). I've also been to other locations. Usually when you have a small, quick job, and there's a big backup, they'll help you at the counter for no extra fee (i.e., customer service). However, that was not the message communicated to me by the female that initially greeted me, so I decided to wait for the customer with the supposed interview to figure out how to use the machine and leave so I could use it myself. I was also in here the other day when NOBODY else was there - not customers or other staff - except for a single employee and me. I don't expect an overly fake greeting, but whatever I did get was very unfriendly. And I didn't even require any help from her. Today I finally got to a machine and was able to go through some printing and copying on my own. However, one (SINGLE-page) document would not allow me to print it. After about 5 tries, I waited until a male employee (Kit-Shing) finished helping another customer. Since it was next to my machine, I noticed how patient and genuinely helpful he was (I've seen this before from him at the other location). He even gave the customer tips on dealing some of the instructions if they happened to speak another language (as he himself possibly does). It was absolutely respectful, and again, of real use. He told me he would help me to print out my document at the counter since the file itself was giving me issues. It took him very little time, and it worked for him on the first try. I was so grateful to him for making quick work of what should have been a simple process for me. He obviously understands the TRUE meaning of customer service. Him stepping in left me with a positive impression and made me feel comfortable that things will go smoothly next time I need their services. Please pay attention to his quiet wisdom! Sorry for rambling, but his attitude stood out even more because it's been a terrible week for customer service everywhere I've gone. So many people (often young, but not always) can barely be bothered to perform the most basic tasks they're paid to do. It's honestly appalling. I don't understand why they aren't more thankful to have a job in the first place in this economy and with the takeover of AI. I have only been asking them to help with simple tasks that are their only job duties. I have not been rude or difficult, yet I've been met with 'tude. Anyway, Kit-Shing is simply awesome. Thanks again!

I hate to give poor reviews but the fact I couldn't make simple copies in a couple of minutes is…read moredisheartening. The copies that did come out (before the prepaid selection ran over) came out 3 hole punched and that setting was apparently auto on and I couldn't figure out to turn it off the second time. I literally ended up there for 15 min. No one asked if I needed help. I went to ask (I didn't want to interrupt the customer but the service attendant looked at me and I said "printer issue" I believed I got a nod. He was the only one I saw at the time helping customers. I tried the second time and no luck. Still 3 hole punched and that's after I reset the options and still didn't see where to turn off 3 hole punched. Then I got the message "you have no more funds "but I couldn't see obvious directions to add more fund when I hit "continue working". At that time I heard another attendants voice and he was helping another customer. There were 3 people there when I walked in and when I finally gave up and walked out there were 10 people. And that was $5 gas money out the door.

I've never really had any issues coming to this location. In the past, there was an older gentleman…read moreworking here who always seemed a bit grumpy and didn't interact much, but I haven't seen him around lately. Recently, I've noticed what seems to be new staff, or maybe just people I hadn't met before and they've been incredibly friendly and helpful! One great tip: if you need to print a label but don't have a printer at home, just email it to yourself. When you arrive at this location, they'll provide you with their email address so you can forward the label to them and print it there. It's a simple and smooth process, and they're happy to guide you if you need any assistance. Based on my experiences, everything here has gone smoothly. Also there are plenty of parking nearby so it is not an issue.

I feel so lucky! This UPS Store has excellent service with nice employees. They're friendly and…read moreefficient, and they get the job done. The Downtown Los Altos UPS Store employees make mailing packages into an easy task. Thank you!

I had a wonderful experience and couldn't be happier with the service I received at the COPY…read moreFACTORY. The employee I interacted with over the phone helped me so much. She was friendly, knowledgeable, and genuinely helpful throughout the entire process. She took the time to answer my questions and made everything incredibly easy. When I picked up the my project the gentleman who helped me with equally as friendly, and professional. Not only were their prices very affordable, but they also completed my print job on the early side of the timeframe they originally quoted, which was a fantastic surprise. It's refreshing to work with a business that delivers both excellent customer service and follows through on their promises. Whether you need printing, banners, copies, binders, or any other print services, I highly recommend them. They've definitely earned my future business, and I'll be coming back for all of my printing needs!

I will be going here anytime I need to print anything from now on. I had to print a ton of 10x10…read morephotos for a birthday gift the next day, and they got it done under 24 hours, incredibly photo quality, and printed 60 high quality for only $60. Since 10x10 is not a size that can be printed, they printed on a larger size and cut it into a 10x10 for me. Cannot recommend enough.

They close early around 6:56 pm, I visited today door locked employee ran out asap at 7 pm, to do…read moreless work. They seem care about customers more about getting paycheck. Will not return.

Prior to changing owners this place always picked up telephone and was able to answer questions…read moreabout deliveries. Now, I can never get anyone on the phone- the phone tree just goes in circles. Good luck actually speaking to an actual person. Once there, service is ok. Update- business provided AI to my post- awesome! Poor service

Private equity playbook . Buy out company, take out debt so PE gets their money first. Keep on…read moreraising prices until they become untenable. 3 ring binders 10x in price. Go to costco/amazon. Close locations when they become unprofitable or more suitable for housing development. Sunnyvale out of business. Fewer and fewer locations. Nobody cares. PE buyouts should have been illegai but too late now.

The guy running the print shop -- forgot his name -- gave stellar service. Attentive, smart, fast,…read morefriendly, professional, and good deal on business cards. Like, he tried to revise them to produce a good result, and without a bunch of extra charges. Much cheaper than going online. This made a difference in transitioning my career from SWENG to personal trainer.

kind of expensive and printers kind of dirty, too but I guess all printer places dirty…read more $2 for one page and then 20 cents for every page after even if it's 70+ pages, no volume discount, I would recommend printing elsewhere or just asking a leasing office or friend with a job

Pine Press has done multiple print jobs for me over the years, for business and clubs and personal…read more Today I stopped in for a persnickety color printing job with multiple pages that required hand feeding, plus electronic files to upload from a thumb drive and air drop. As always: Hasan was infinitely patient, focused on customer service and quality printing. I walked out with the color copies I needed and know I will return again for the next print job I have.

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

I needed some documents quick, on a deadline, and I came in to get help scanning and sending me a…read morefew files. The "emailing" of the files was $2, on top of the cost per page to scan. The process was quick and easy, staff was very helpful and efficient. I appreciated that it was pretty much full service.

It's a convenient spot. But convenience leaves the room if you have an employee who doesn't know…read morewhat they're doing. Typically, there isn't a line and I go in there, quickly drop off my return and I'm on my way. 10 seconds! Done and done. Unfortunately, my experience today did not reflect their usual quickness. There was a very long line, which couldn't be helped because of what the items were that were being shipped by the customers at the registers. After 10 minutes, it was finally my turn. I had a simple return with a QR code. And I had elected the "no pack no label" option. Which means the UPS store packs and labels your shipment. Unfortunately, the employee didn't seem to know what he was doing. And after waiting 10 minutes, it was annoying to say the least. First, he told me that the QR code had already been used. Of course it had not. So I told him to try it again. Of course, when he scanned it the second time he realized it had indeed, not been used. Then he said sorry we can't ship this because you haven't packaged it! What the hell? I told him it literally says on the QR code that I don't have to pack it....(Que the eye roll). He didn't know what to do until the employee next to him told him that I was right! That they had to pack it and label it, per the instructions related to that QR code. The employee handling my shipment return was just totally confused and after waiting 10 minutes, I didn't really have the luxury of time for his confusion. It was very inconvenient. Not only for me, but for the other people standing in line. What is usually a quick 30 second turnaround, turned into five minutes of an employee who was unaware of protocol with certain returns. The problem here is if the well-versed employee had not been there to assist the confused employee handling my return, I would've had to leave and go to another location to process my return. And often times there is only one employee at this location. So if I walk into this location the next time and I see this particular employee at the register, with no other employees there, I'm going to walk out and go to a different UPS store to avoid issues.

Easy dropoff and got some quick help from the staff. They're easy and I always do all my amazon…read morereturns there.