I was happy to walk in and experience the dental services from people who looks like me. The experience was great and welcoming until I was side tracked with a bill 6 months AFTER my service and being threatened to go to collections from a first call, making me aware of the bill. I had fillings completed in MAY of 2025 and I paid for my services before I walked out of the building. I got a call in DECEMBER threatening me into collections if I didn't pay $30 which was "left over" from my bill. I had questions, naturally, as to why I'm just now getting called about a balance that I THOUGHT I paid at the time of service in May. NOT TO MENTION, I just had another regular cleaning appointment in NOVEMBER and was not advised about a lingering bill or balance that I needed to pay!! She told me they just got the insurance coverage which is why they are just now reaching out to me. Nothing of what the lady said to me made a lick of sense. I hung up and I called my insurance company and they sent me over information showing they paid their portion in JUNE... but I'm getting called with threats of collections in DECEMBER! I called Innovative Smiles back asking to speak to a manager and the same lady got back on the phone- NOT SURPRISED! I WILL NEVER EVER GO BACK TO THIS PLACE AGAIN. $30 is not a lot of money but how this all went about- UNPROFESSIONAL AT THE LEAST! NEVER AGAIN. I have a hand full of friends who attends this dental office- I have advised them ALL against giving this unprofessional company another dollar! I am a manager myself, and have been for the past 9 years with a very high end company at a corporate office and this was worse than any Mc Donald's services I've ever received. I was handled like a dollar bill, period. No customer CARE- No customer SERVICE- No empathy or apology... because this was an obvious mistake on THEIR end for their lack of follow up and attention with billing. Just unprofessional! read more