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    Viya - After having HBO for almost 2 years this message pops up during the game of thrones season finale!

    Viya

    (7 reviews)

    We had been paying our VIYA monthly TV & Internet bills via automatic charging on our cc until it…read morestopped last November. VIYA stopped that service without any notification and then billed us late fees when we reinstated our account. Now they won't even let you pay on line let lone pay automatically. Now you have to call their pay line to pay your bill. You might think the head VIYA people might realize that auto pay is easier for them to get their money faster and on time. I noticed that they do not show an email address for customer support on their invoices or website.

    So I pay about $200 a month for a cable and internet plan that works 50% of the time. If anyone…read morehas had an experience like this that costs so much please let me know so I can feel better about what my money is going towards. First off, my biggest gripe this year has been channels disappearing. For example DURING the Game of Thrones season finale we lost HBO, llike it was never ever there at all. All HBO channels disappeared but everything else was there. And you're so SOL if something like this happens after 5pm, because their so called "24 hour service" is really not and just a recording saying "please call again during business hours". There are no words, Viya for you being the reason of why I missed the GOT season finale this year. It would be ok, if you could provide me with HBO on demand which you would think we have because of the outrageous price we pay for cable but nope, the technology out here on St. Thomas is too old to support that. Just like we also don't have access to HBO GO which I have had everywhere else on this planet with HBO as part of my package, and should be included in this price gouging. The channel disappearing thing is just odd, and we'll go from all channels to down to 7 at times. Its not worth my sanity to repeatedly call their rude employees with customer support, to get a result of "we don't know of what's going on". Internet speeds can vary from super awesome to dial up speeds. Viya is formally Innovative, after a stateside company bought them. I wrote a review for Innovative last year and the same customer service rudeness exists over the phone but I have to give Viya credit for their new support center in TuTu Park Mall. Its set up like a genius bar for Apple and you are definitely helped quickly. Post hurricane they are operating although as not a lot of people have power, their services don't work. You also don't have to turn in your boxes because they are calling everything a loss. I would get Apple TV or go with Direct TV. If not you may miss your favorite show's season finale like I did. #St.Thomas #USVI

    AT&T Store

    AT&T Store

    (7 reviews)

    $$$

    I really hate to downgrade this place to three stars but service with AT&T prior to the hurricanes…read morewas a challenge, afterwards has been a nightmare. Many dropped calls, no service, bad internet connect etc. has been a real struggle the few months leading up to hurricane Irma. We didn't even know and were not informed that we could have received a credit for a period of time before the hurricanes, why didn't anyone let us know? We've been back to this location twice since the hurricanes passed. Prepare yourself for a wait, there is a never ending line that wraps around the building. If you have to pay a bill you can go right to the front and speak with the guy with the iPad and they will call you in, if not you're going to have to wait in this hours long line. After Irma hit on 9/6 cell service was non existent except for by the dumpsters in estate bakkeroe and Marriott and operating at at dial up speeds. After Maria hit on 9/20 it just got worse. Cell service hasn't really been restored until this month (Nov). So for that AT&T is crediting back two months of service. BUT if you are enrolled in autopay it didn't apply for you and you have to go into this location to fix that. We've also tried calling into their corporate line to get this fixed but no one picks up or it's busy which could again be a AT&T cell service issue! Agh!! I will say the employees here are still very helpful, knowledgeable and patient with everyone. As I said in my first review at the beginning of last year we were Verizon customers, always, did not want to switch to AT&T. I hope Verizon comes here soon! #St.Thomas #USVI

    Without an appointment my wife and I stopped by the AT&T retail store at Crown Bay Marina. From…read morethe minute we arrived we were greeted with graciousness and hospitality. We were placed on the waiting list and offered a seat. Shortly thereafter, we were greeted by Lucen Louis, a member of the AT&T Team. He was quite knowledgeable and expeditious in his work. He guided us through this the options and made the whole process quite enjoyable. Great team they have at AT&T. Thank you, Lucen!

    Innovative - televisionserviceproviders - Updated July 2026

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