Very professional service ,the employee Alecia Browne is professional.Good aptitude,smiling and…read moreopen to help people with technology issues. Busy place but they know who to handle. Again,5 stars.Thank you very much.

There is currently a 3 person maximum in the store due to COVID, so they have a line outside the…read moredoor and an employee will come get the next person. We're sort of used to phone company employees being unfriendly, so we were pleasantly surprised when the woman helping us was very helpful. The only thing is, they are the only TMobile/Sprint store on the Island, and they don't have a technician to fix your phone. ANY issues are resolved through insurance sending you a replacement phone. So don't anticipate that they will be able to fix any issues you might have.

Innovative's slogan is "your islands your world". Using Innovative's service can be like being…read morestranded on an island in your own world, all by yourself because their internet and cable can suck so bad you won't be able to connect to or see anything else. We struggled for 17 days after install to get the internet working. Cable is spotty and on their (Innovative's) demand not yours! This is the first cable and Internet company that I have experienced that did not even test out the Internet to see if it actually works in our home during installation. Everything (Evil box and all) was thrown at us, like we worked for them, and were told to set it up ourselves. We were also told that the cable connected to the house may or may not be ok. Hmmmm well maybe we should get our climbing gear, scale up onto the roof ourselves and bust out our internet cabling expertise to figure that out?! Calling the help desk is like being attacked by the plague. On my 3rd day on the phone with them a snarky rep yelled at me and cut me off by placing me on a crazy hold after I told her that I would like to have a tech come to the house. Woah there now, I'm the customer, wasn't I supposed to do that to you????? We were also told Office Max sold us the wrong router. Upon returning it, we got an earful from the employees working there, that the router does work. They proceeded to tell us that they share the same building with innovative yet they can't seem to get their internet working properly for them . Touché office max employees and that's scary, you're a big company and we're just us. Every single day we experience problems with HD or getting HBO or Showtime. Picture quality looks like pixelated puke or you'll just get a message on all channels saying "Temporarily off Air." I could understand it if the weather was stormy and bad and that affected service however it's sunny and clear here every day! You may be wondering of why this isn't a one star review and it's because of the efforts of our tech, Shawn, and his partner Flex. They get 5 stars and Shawn really made us feel like valued customers. He did all sorts of things to fix our internet cabling, including getting a bucket truck and blocking off rush hour AM traffic to get to a cable up, explored the jungle behind the house to find the cable issue and re-wired everything in the house and outside so we could have boosted power for each device connected. Hey innovative maybe you should have Shawn train your customer service reps to be more customer service oriented like him? But then again you'd probably want him in the field fixing stuff for you so people that have problems like me stop calling you!

It's easy to pick on the phone company. It's big, complicated and needs tons on moving parts to…read moremake it work right. I haven't had a bad experience with Innovative. They show up when they say and the technicians are very cool and really know their stuff. Better than the guys I get up in the states! They have the fastest most reliable internet on all the islands. HD Cable too! I switched cellular providers when the big monopolies made it hard to roam with a VI number to the states. Not an issue anymore but I'm sort of stuck. I'd give these guys and girls 5 STARS but.... I hate to give innovative three stars it really should be more but I'm trying to get my "elite" status and If I don't occasionally rate someone lower the Yelp system won't value my reviews as highly. Yelpers won't tell you this and I probably will be dinged for making this public but it's the truth... and isn't that what yelp is supposed to do? Democratize the review process? Not so much. "Regular" peoples reviews get "removed by the computer". I have been on yelp for a very long time and think this new Elite status thing is bogus but when you want your review to count you have to nail a few places. This is one of my shittier reviews.

Martes 10 de diciembre de 2024 cambio de celular. Llegue a este local para los accesorios…read morenecesarios para proteger la inversión. El local las veces que ido está cerrado bajo llave y lo abre el guardia de seguridad. Me estuvo raro. Compré aquí la pantalla protectora, adapter para el auto y el cover. Me atendieron bien y encontré lo que necesitaba.

Last time I was here, I liked the service provided to us. I said that when it was time to buy a new…read morephone, I would come back. So I did. Unfortunately, they didn't have the model my wife and I wanted. I can't recall the name of the guy who greeted us but he was polite and informed us of some stores that would most likely have it. If they didn't, a new shipment would arrive during the week. We ended up finding the phones at one of the stores he suggested. Again, great customer service. I feel bad for not being able to give them the sale but I value the service and recommend this store. Also, the times I've been here, there is hardly anybody, compared to other stores. It is a big store with designated parking spaces in front.

From the owner: Visit the T-Mobile store in Guaynabo and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at #9 Arbolote Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have been trying to get these people to bring me a new modem so my service will stay up for the…read morelast two weeks. All they do is say someone will be with you soon. They say they've escalated yet all I'm doing is contacting them. No one is contacting me. Customer service is horrendous. Zero stars!

I'd be willing to give these guys another shot. They reached out to schedule another appointment…read moreand were on top of it. The technician was friendly and responsive. Ultimately, I stuck with Liberty because their installation happened before 4Net (although Liberty didn't show up two weeks in a row, whereas 4Net generally was more responsive). Again, I can't speak to the speed of 4Net's internet (would love a review from someone who has tried their Internet) since my interactions were mostly with customer service and scheduling installation.

I really hate to downgrade this place to three stars but service with AT&T prior to the hurricanes…read morewas a challenge, afterwards has been a nightmare. Many dropped calls, no service, bad internet connect etc. has been a real struggle the few months leading up to hurricane Irma. We didn't even know and were not informed that we could have received a credit for a period of time before the hurricanes, why didn't anyone let us know? We've been back to this location twice since the hurricanes passed. Prepare yourself for a wait, there is a never ending line that wraps around the building. If you have to pay a bill you can go right to the front and speak with the guy with the iPad and they will call you in, if not you're going to have to wait in this hours long line. After Irma hit on 9/6 cell service was non existent except for by the dumpsters in estate bakkeroe and Marriott and operating at at dial up speeds. After Maria hit on 9/20 it just got worse. Cell service hasn't really been restored until this month (Nov). So for that AT&T is crediting back two months of service. BUT if you are enrolled in autopay it didn't apply for you and you have to go into this location to fix that. We've also tried calling into their corporate line to get this fixed but no one picks up or it's busy which could again be a AT&T cell service issue! Agh!! I will say the employees here are still very helpful, knowledgeable and patient with everyone. As I said in my first review at the beginning of last year we were Verizon customers, always, did not want to switch to AT&T. I hope Verizon comes here soon! #St.Thomas #USVI

Without an appointment my wife and I stopped by the AT&T retail store at Crown Bay Marina. From…read morethe minute we arrived we were greeted with graciousness and hospitality. We were placed on the waiting list and offered a seat. Shortly thereafter, we were greeted by Lucen Louis, a member of the AT&T Team. He was quite knowledgeable and expeditious in his work. He guided us through this the options and made the whole process quite enjoyable. Great team they have at AT&T. Thank you, Lucen!