Innovative Design built our deck pergola -- pix below. We did our research and interviewed four contractors. That was an experience in itself. But the best interview was with Innovative Design. Chris explained the materials, manufacturer, inspected our deck, discussed options and explained how best to add the pergola. His bid was not far from the lowest, but we just did not see doing business with the lowest bidder company whose lengthy, high pressure pitch was a turnoff.
With a 50% down payment Chris ordered the materials. This was in the Fall of 2021 when so many things were delayed because of COVID backups. Unfortunately, when we talked with Chris, all he could say was that the materials did not arrive on the truck. Maybe next month. Both of us were frustrated, but it was out of our hands. Hopefully, things are improved now, but if you get the, "It was not on the truck" response, just understand that it is out of their hands, and when the parts arrive, the work will begin.
Well, ours arrived and the very next week the Innovative Design crew led by Reuben was just a joy to watch. The supports for the pergola roofing had to be tailored to the house, roof, and deck. Precise measurements. Precise cuts. Precise installation. By afternoon we had a beautiful pergola.
Now that it is Spring we are enjoying our deck for the first time in 10 years.
I cannot overstate the quality of the materials or the workmanship.
Top notch! read more