Jordan Pacheco, the Co-owner wrote himself a 5-star review on 11/29/15, and he likely had friends and employees do the same. LOL (screenshot in photos)
CJ&J "installed" 1000sf of tile floor at my residence, with a project total of approximately $11,500 with an additional $3700 in tile. They were hired to complete tile flooring, open a wall and install a beam, and misc drywall work. (They did not pull permits for the electrical work in the wall, or have it inspected.)
The project began the week after Thanksgiving 2018. From the start, their schedule was erratic, and subcontractors rarely showed up on the promised date. They made a huge mess as they didn't hang plastic sheeting per their contract to keep dust down. Additionally, grout and tile mastic was splattered on walls, trim and doors (see photos), and baseboard was removed without scoring the caulk which took paint off the walls so now we'll be repainting too.
"Ridiculously bad" best describes their tile installation. They began by installing the wrong color grout stating that they "matched it online" despite repeated requests to use correct brand/color. If you've been doing this type of work for any amount of time at all, you know color is not consistent on a computer monitor. This was corrected, but not by taking up the old grout of the wrong color, but by spreading a thin layer of the new color over the top, now grout is lapping the surface of the tile leaving a sloppy appearance. There are uneven tiles with ends that protrude above others, low spots, and wide variation in the level and width of the grout lines. Some grout lines are up to 1/4" wide, while others are as narrow as 1/16" and the appearance is irregular. They did not use, or request we provide tile spacers or levelers. They attempted to "fix" high, sharp corners on the tile by simply removing the grout and grinding off the corner of the tile. (although they did eventually fix this, the result was no better.) There were gaps in the grout, and despite repeated attempts to correct it, they either did so poorly, or missed spots. In fairness, many of the gaps in the photos below were fixed, but the grout then looked high and blobbed-on in those spots. They also replaced tile in certain spots, but replaced them improperly, short of the other tiles, and cut them with a hand grinder, which I witnessed personally, rather than the proper tools such as a wet saw, leaving jagged edges.
CJ&J was given 4-5 opportunities to correct the problem and did not. They actually made the situation worse by installing poorly measured and cut tile. Some gaps were fixed, some were missed. Jordan Pacheco, the son of the license holder Carl Pacheco License #371770, and an employee of the company, was the contact person for the project and made repeated excuses for the installation job, citing tile that was warped, an irregular floor, and the customers "expectation of perfection," for our dissatisfaction with the project. He actually said this... "You're expecting perfection." See the photos and judge for yourself how close we are to "perfection." At no point during the installation did CJ&J indicate that the tile was defective in any way, and only blamed this after the job was finished. He also indicated to me that the floor was not leveled with leveling compound which by all reasonable measures is part of ANY tile installation project. CJ&J was aware of the condition of the floors, and never mentioned leveling was not included till the tile was in. It was never discussed at any point prior. It was only when the job was complete and issues arose did CJ&J begin making excuses for the sloppy work by blaming the tile and the condition of the floor. They were in over their heads from the start, and the professional thing to do would have been to decline the work and refer it to a professional tile installer. At one point, both Jordan, Carl, and the tile subcontractor, Kelly, showed up to evaluate the tile work and when inspected even the tile subcontractor Kelly stated "My guys did a crap job," apologized, and sent "his guys" to attempt to fix it, but never showed up himself again. Several other contractors have visited for additional remodeling bids, and ALL agreed that the tile work was well below sub-par. We now have to hire another company to repair the shoddy work... which they refused to give a credit for, only forgave a $500 balance due for extra tile they bought that they likely didn't need as we bought 10% extra.
Don't be taken in by a slick website, self-reviews, "we do million dollar jobs" and "we want to be sure our customers are happy." They talk the talk, but clearly can't walk the walk... and they review themselves on Yelp (and likely elsewhere.) The photos speak for themselves. Run away like your hair is on fire. The issues in the photos ARE NOT resolved which is why this review was posted.
https://photos.app.goo.gl/xUPGJwTgBU79q71bA read more