A great experience every time we stay here. We call ahead and let them know it'll be a late check…read morein as we're traveling and stuck in traffic. "No problem, we look forward to seeing you, safe travels." Arrive usually after 9-10pm with a smile. The place is always clean, the staff is friendly and room's comfy. A well nights rested and ready for more travel. The breakfast is hot and delicious, staff quickly cleaned up the area. Check out is smooth and with a smile. Definitely staying here again.

Everything went well! We had a bad experience with the Days Inn in Cullman and decided to find…read moresomething south of Birmingham. You can never go wrong with a Holiday Inn Express. We called ahead and the reservation was made with no problem. Staff was friendly, room was nice as well as clean. All bath products were provided so we didn't have to unpack our own. Continental breakfast included fresh ground coffee ( thank you!) Indoor pool available as well. We will always book an HIE while we travel from now on. Well worth it!

Stopped here for the night. Place was very neat and looked nice. The front desk ladies were very…read morehelpful. I got a 25% at the Shoney's next door for breakfast for staying at that. Only complaints I had were that the bed was stiff and there weren't enough towels. Overall though, I would recommend.

Rude front desk staff. Due to "new management" if you decide to book a room and are local they will…read morecharge you nearly 80$ immediately upon arrival for a deposit. Regardless of it being refunded (up to 3 days later). I was only informed of the "new management" after calling multiple times to ask why I was being charged more for being local- never heard back. My questions were only answered after I showed up in person.

We always stay here when heading to Tennessee from Florida and have had in general good stays. I…read morealways call the hotel directly because I'm disabled and need an accessible room with a roll-in shower. This time staying there they put us in an accessible room but without a roll- in shower as requested. By the time I figured this out we had already unloaded everything. I found the room to be moist. The towels were damp and the room was very humid even with the air conditioning running cold. Sleeping felt like having damp sheets weighing down on me too. Ugh! The sink was not totally clean either. My husband wasn't happy. We've never had this experience here before so it was a disappointment but I blame myself partially for not checking before settling in to the room. Over the years the breakfast has suffered by its offerings and we just hit the Bojangles drive-thru before getting on the road again. I'm not ruling out another future stay because sometimes things slip through the cracks, but there are newer hotel choices nearby now.

Extremely Disappointing Customer Service…read more After driving over 10 hours with two children and two senior adults, we arrived at this Best Western shortly after 11 p.m. completely exhausted. At 10:46 p.m., I had called ahead to confirm that a room with two beds was available, and the woman who answered was very friendly and helpful. When my mother and I arrived, the entrance door was locked. We initially tried the door, then noticed a small sign directing guests to ring a buzzer for overnight service. We did so, and Connie came around the corner visibly annoyed, rolled her eyes, and asked what we wanted in a rude manner. I requested a room with two beds and then asked about a military discount. She rolled her eyes again and gave me a different price. When my mother reached toward her purse, Connie raised her voice and said, "I'm not giving you your discount if she is paying." I understand that there may be rules regarding who must pay for a military discount, but there was absolutely no reason to communicate it in such a disrespectful way. I stepped outside to get my card. While I was gone, my mother said Connie slammed the cover over the service window and walked away. When I returned and asked what the problem was, Connie accused us of trying to open her doors. I explained that we had simply tried the locked entrance before seeing the small buzzer sign--we were not trying to break into the hotel. At that point, the interaction became so unpleasant that we decided to leave. We went next door to the Holiday Inn, where the customer service was excellent. The room was more expensive, but the staff treated us with courtesy and respect. We left our contact information with Best Western the following day and expected a call from management. Several days later, we still had not heard anything. We weren't asking for anything unreasonable--just basic courtesy and, after such an unpleasant experience, a simple phone call and apology. I cannot recommend this hotel based on our experience, especially for anyone arriving late at night. Policies are one thing; treating exhausted guests with unnecessary hostility is another.

Out of six hotels we stayed at traveling this month, this hotel wins the prize…read more By far this place gets five stars for cleanliness. All tables were polished and ALL of the bedding (yes, bedspreads too!)get cleaned after guests leave. We saw housekeeping taking them with the sheets to be washed. Staff-friendly Pool is nice and had vinyl liner which is so good on feet. Rooms were good sized and has ice cold AC (the Day's Inn we stayed at before controlled thermostat at the office. It was set at 82! Only after threatening to get refund did they turn down at the office but that's another review). Furniture is nice and chairs comfortable. Smoking room came with two ashtrays! Most places made us beg for 1. It's location is good as well. Only 2 miles to Wal-Mart and local fare, along with the usual chains. It will be a shame to leave this place but at least we lucked out with the last hotel being the best. I don't do reviews much but this place rated one. Thank you

Excellent rates on rooms and professional and family oriented staff. They go out of your way to…read morehelp you with any questions you might have on the room rates or other matters.

This is based off a stay for a family member staying here while she was in the area. Our family…read moremember said the Hampton staff were very approachable and nice to deal with. She was very comfortable staying here by herself and she was able to get a good nights sleep.

Ah! Yes! ...and…read moreThank you!.... to staff and management -- for a great stay at a (new-to-us) ... we'll be back on our next trip) mid-route travel stop. Conveniently situated just off of I-65, this place is clean and comfortable, reasonably priced, and all-around just right for an overnight during a road trip. Any number of restaurants and conveniences nearby...not much more to say but to repeat....yes, we WILL be back!

Great place to stay at. Check in was a breeze. Front desk personnel were really friendly and…read morehelpful. Check out was a breeze. Room was beautiful and clean. Would definitely recommend. Will be back to stay if ever back in town.

We stayed at Wind Creek Wetumpka a couple of months ago. We checked in and noticed dog poop in the…read morefloor of our platinum suite. They treated it like it was no big deal. I wrote the corporate office and never received a response. We went back again and spoke to someone about our experience.....once again, no concern from anyone. Wow.....we wrote of over $60,000 in losses from there in 2025. They definitely do not care about people who spend a lot of money there.....wow

Sleep needed. Went to 2 orher hotels in the area one had cockroaches and the other the night lady…read morewas rude. I'm giving this I 5 star because..NO bugs in my room and my room was clean. Night guy was polite for the time we arrived. The area outside was well lit made staying there feel safe.

Coming back from Florida my car broke down in Clanton. Mechanic wouldn't be able to fix until…read moreSunday. So I checked in to the Key West Inn. Not again. Room was clean except for the bathroom. Ants and other bugs. Water damage on ceiling. Then at 2am the guests above decide to shower and it starts dripping down into our shower. Used a towel to catch the water and mute the sound. Still kept us awake. Reported it in morning and they didn't care. Said we should have switched rooms at 2 in the morning. Then found out car wouldn't be fixed until 4pm. Asked if I could stay that long in room. Sure, as long as I paid for another night. No compassion to our situation. Also, tried to use an electronic coupon and they refused saying they only accept paper coupons. Hello it's 2015! Why advertise electronically if you won't accept.

Wow! This place is so great, where do I begin?!…read more My husband and I stayed here for our two-year anniversary. The house was just beautiful. Our room had a balcony. We sat out there for a little while. It was wonderful! She brought out wine and cheese for us. I had some cheese and my husband had some wine. Although I didn't drink the wine, the cheese was good! She kept a mini fridge upstairs stocked with water and soft drinks. That was great! We LOVED our room! We stayed in the Smitherman room. The bed was big and comfy. The TV was nice, too. There wasn't a DVD player, so we brought our portable one and watched it in bed. Breakfast was great! She even gave me a coke when I asked for one. It was very kind! We'll be going back for sure!

Luxury meets southern living at Buck Creek BNB in Helena, AL! John and I spent the weekend in the…read morestunning Buck Creek boutique bed & breakfast this is only 20 minutes south of Birmingham and 2.5 hours from Atlanta. And we think this one is going to charm you! Its southern flare meets modern opulence but has an outdoorsy twist. Epic waterfall views from the balcony, gorgeous decor, spacious bedrooms, lavish kitchen and baths, and it is all within steps of historic downtown Helena! The property is two-story new build has all the amenities from large outdoor yard filled with game and a putting green. A spa hot tub for unwinding. Tables and swings for lounging with views of the creek. A large Firepit and outdoor entertaining space. All with views of the creek! As for our unit, I entered the front door, and my jaw dropped. I followed down a long hall to find a stunning, opulent kitchen with a peninsula with seating for four, large farmhouse sink, and gorgeous grey cabinetry. It opens into the living space with a large couch and two lavish chairs. That opens to the second-floor patio that overlooks the large yard below and a view of Buck Creek and its waterfall. We sat out with champagne for hours chatting and taking in the view. Up the stairs back inside is the cutest children's loft with first mural, bunkbeds, and play area. The two bedrooms are off the main hallway. A charming second bedroom off the primary is spacious and clean. It has a bathroom adjacent with stunning black floor tiling. As for the primary, it is in a league of its own. Large king bed flanked by pendant lighting and a can't miss accent wall with a ton of textures, wood, and color. To the left is the main bathroom with two sink vanity and a walk-in shower. The town is literal steps from our unit; downtown Helena is quintessential southern charm. Quaint downtown dotted with local restaurants and a brewery, shopping, and more! We really liked the Brewery in the heart of old town, downtown Helena, Oversoul Brewing. Good beer and friendly staff with live music for the win.

The photos online make it look larger than it is but it is newly remodeled. There were a few items…read morethat needed maintenance but nothing major. It has a great view and walking to shops and restaurants. The reason for the 4 star rating is the loud train that passes by regularly day and night and I would not consider this a bed and breakfast. Breakfast is offered at an additional cost and they deliver it to your room beforehand for you to cook after you arrive.

This is a great motel. Rates are reasonable. The staff were all friendly. The room was clean,…read moreand had everything we needed.

The room was filthy dirty. Now I know why it was nonrefundable. I took pictures of everything and I…read morewill file a complaint with the corporate office and the Alabama Department of Health. I was afraid I would get COVID in this room. The outside smelled of marijuana, and there was a large flower pot Full of cigarette butts. This place should be shut down immediately. The room is so bad I didn't stay the night. We put our luggage back in the car and went to the Holiday Inn down the street. The price of this room was not worth jeopardizing our health. Yes, it is that bad. This place should be sued for fraud, the room was nothing like the pictures in the listing.