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The Millbrook Florist

5.0 (2 reviews)
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Ask the Community - The Millbrook Florist

Flowers By Buck - Pic is of Pure Pleasure Standard. Ordered this product upgraded to Better.

Flowers By Buck

(10 reviews)

$$

Very professional, beautiful live flowers, great customer skills, very friendly, perfect…read morecoloration of selection, great price for flowers, wreaths, or sprayed. Highly recommend you all to purchase a flowers, wreath or sprayed.

I have been doing business with Flowers by Buck for more than 25 years and have highly recommended…read morehim to my friends, family, and coworkers. I know that he has received quite a bit of business from those referrals as I have been the recipient of some gorgeous flowers from him in the past. I was very satisfied with his work and customer service. However I have become very disappointed in him. The most recent cause for disappointment is the flowers I received for Mother's Day 2021. The flowers I received were very pretty but were nowhere close to what my daughter ordered. She ordered a lovely mixed floral arrangement called How Sweet It Is. what I received was an arrangement of roses loaded with baby's breath and fern. My daughter did not get a call from Buck to ask if he could change the arrangement because he did not have the flowers required for her order. When she called the Monday after Mother's Day she was told that the arrangement he sent me was an upgrade as he had sent long stemmed roses. I don't think it was an upgrade. The stems were cut so short that when I received it, they were not touching the water in the vase. I actually had to remove the flowers to put water in the vase and arrange the flowers so that they reached the water. Buck's response to her call was not satisfactory at all. First, he should have apologized for not filling her order correctly and for not calling her to ask if she was ok with a different arrangement. Secondly, he should have offered to make good by refunding her or making another arrangement as she requested. I also called him after she did because she was utterly disgusted with her interaction. Buck did offer to send me an arrangement "when he got his flowers in". A whole week has gone by without that arrangement which is what has compelled me to leave this negative review. The other reason for the negative review is because some time ago I needed a florist to make several boutonnières for my job. I called Flowers by Buck at least three times, leaving a detailed message for what I wanted, without getting a call back. I also drove to the shop twice during their advertised open hours but no one was there. Eventually I went to another florist in the downtown Montgomery area to get what we needed. The photo shows the arrangement I received. There are six "long-stemmed" roses, three sweetheart roses, a lot of fern, and a lot of baby's breath. You can see how few of the stems really go deep in the vase.

Martha Rea's Florist

Martha Rea's Florist

(13 reviews)

$$$

I live in California and my mom lives in Alabama and I wanted her to feel special especially during…read morethis covid pandemic. I called Martha rae's florist wanting to support a local business in the town my mom lives in and I couldn't be happier! Her flowers delivered and the flowers they chose and arranged for her are beautiful! For the price for this large of a bouquet and for them to be delivered went above my door expectations. Also such a cute vase I just assumed it would come in a plain glass vase.

I've never experienced terrible customer service like this before. I ordered flowers at 9am to get…read moredelivered the same day thinking possibly they would make it there by 1 or so. I was wrong about that (my fault) | waited until | got the email saying "your flowers have been delivered". They weren't delivered at all. I called to make sure where my order was and the rude lady over the phone said with a nasty attitude "well I marked it as delivered before | left" mind you this was at 2:30 that it was marked as delivered. I told her, well I need a refund because you won't be delivering the flowers due to the business now being closed (3:30pm) and she gave me another nasty attitude saying that I need to specify that. No where on the website does it say that I need to specify when a business closes. I told her again, I needed my refund or I'm calling the bank and she said "yeah okay" and proceeded to hang up in my face. Do not buy from here. Very unprofessional and ridiculous customer service

The Millbrook Florist - florists - Updated May 2026

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