Mr. SOTO at clarks discount auto parts helped me out getting a refund on a starter my customer…read moredidn't need. She's an elderly lady on ssi. And I think that what he did was awesome in helping her get her money refunded. I give Mr. SOTO a 100% on customer service. This is my go to auto parts every time. Thank you again, and God bless you.

They have cheap parts but really bad service , white man in there talks to you like you're dumb,…read morebad attitude and doesn't want to explain things just wants to intimidate you. Do not recommend this place , I'll never shop there again.

Ordered a shifter for an 05 sportster and they sent me one for a 83 or something and they never…read moreresolved the issue for me. Waste of 73$

Bought a TBR comp s exhaust by all means it wasn't cheap I received in September of 2025 as I was…read morelooking at the exhaust I noticed it definitely been put together and sent back and they shipped it to me when I ordered it called and left a message took photos and emailed them of the used hardware and scratches no one has reached out I have tried numerous times to call and email they have just completely stop communicating Please Save your money and purchase elsewhere it's a complete waste

We just leased a Honda Prologue Elite and couldn't be happier with the experience! I contacted…read moreseveral dealerships, and this Honda was the only one that came straight out the gate with their best quote: no gimmicks, no runaround. Only after I had this quote in hand did another dealer try to come back with an offer that was $20 less a month for the Prologue Touring, but by then the decision was already easy. The Prologue Elite is such a great choice: it drives incredibly smooth and quiet, the range is impressive, and the fast-charging capability makes it easy to keep moving. Inside, the cabin feels spacious and premium, with comfortable seating. The tech is user-friendly and intuitive, a plus for my tech-challenged self. Najma showed us the car and gave a clear recap that made everything easy to process: it never once felt like we were being "sold." Michael Lopez also stepped in to make sure we fully understood all the terms and details, and he added a personal touch that made us feel completely comfortable. Hugo took care of the leasing paperwork, and I really appreciated that he wasn't pushing anything extra, no surprise add-ons, just exactly what we had been quoted. On top of all that, the building itself is modern, welcoming, and stocked with awesome snacks and coffee. Plus, you can charge your car for free here, which is such a great perk. If you're looking for a transparent, no-hassle, and genuinely positive experience, I'd absolutely recommend this Honda team.

JP here, Noe .B, and Mel .C were the duo of the year…read moreThey simply made car shopping easy and relaxing I couldn't have had a way more smooth experience than I had with other dealers They are, welcoming, accommodating, friendly, and straight to the point. This was a last minute errand I did at the end of the day. Within 4-5 hours I got a new civic to take under my arm. Couldn't be more grateful and pleased with the experience Noe and Mel gave me. I highly recommend to check out Honda World in Downy, CA.

My husband and I were making a couple stops at a few dealerships. We knew which car we really…read morewanted, but if we couldn't make a deal at this one, we were going to go back to a different dealership. Jose assisted us through the whole process & was very nice to work with! He doesn't add unnecessary pressure & really tries his best to get you the deal you want. 10/10 recommend Jose. You won't regret it! Out of all the dealerships we visited in the past couple months, Jose was friendly, approachable, and levels with you. Walked out with 2026 GMC Terrain AT4.

**1/5 stars -- Started excited, ended feeling used**…read more This was my first time ever buying a car, and I walked in nervous -- I actually brought a stress ball with me because that's how much anxiety I had going into it. But talking to our salesperson, H, put me at ease. He was reassuring, made me feel like I was in good hands, and by the time we finished I was genuinely excited. I even asked for business cards because I wanted to come back and leave the most glowing review I could. That excitement didn't last. During the sale, H told us we could not install an alarm system later, could not add the KARR system after the fact, and could not use a Honda manufacturer alternative down the line. Believing him, we agreed to buy their $1,095 KARR Security System on the spot. None of that turned out to be true. Two days later, 07/28/2026, when I tried to cancel other add-ons, Financial Services rep Saul Murillo told me I couldn't get GAP coverage anywhere else -- also false, since GAP is widely available through banks and other lenders. He also told me I'd have to physically drive back to the dealership just to sign a VSA cancellation form. I brought the misrepresentation up with GM M. Stein, who agreed to process the VSA cancellation but denied the KARR claims were misrepresented and says that charge is non-refundable. What should have been an exciting milestone turned into feeling misled and taken advantage of during what was supposed to be a special moment for me. If you're buying here, record what's said in the finance office, get everything in writing, and independently verify any "you can't do this elsewhere" claims before you sign -- because in my experience, they weren't true.

Carlos and team were wonderful. Food nearby while you wait and dog friendly. Highly recommend…read more Thank you!

Horrible place! Not only did they damage my part, but had the nerve to accuse me of damaging it…read more When I confronted the two workers there one of the workers physically yanked my part from my hand and slammed it on the table. I can't upload a video on unfortunately. But rest assured this will be forwarded to the BBB. Horrible service

Been coming here for years. Can find the most difficult parts, at a great price. They are very…read moreknowledgeable with many years of experience under their belt. Owned a Saab and Sal was able to find parts even though they have been discontinued. Great customer service and awesome prices! I prefer to spend my money at family owned businesses instead of chains. Wouldn't go anywhere else :)

Been coming here for years, and they usually have my parts in stock! When they do have to order…read morethem it gets there pretty quick!

We are not official clients of this dealership. My parents bought their 1999 Suburban from a…read moredifferent location a long time ago. When the DMV renewal registration came in around March 2025, it required a smog check and for some odd reason, a recall that decided to show up in that renewal that was originally issued in 1999/2000--a 26 year old recall! We had trouble getting the vehicle to pass smog and had to balance my now-late father's deteriorating health at the time, meant we had to place everything on hold. My father passed in February of this year and revisited this project in July. Got the smog to pass in late August, but then hit the roadblock with the recall. Enter, Mr. David Canche. This whole process took about a month but mainly due to my availability due to work, only being available on weekends and the time it also took as the gentleman escalated from within on how to address the issue. All in all, I had to step in on a day I thankfully had off from work and complete some paperwork. To my understanding, that paperwork was forwarded to GM, who then closed the case with the DMV and removed the recall requirement. I waited a little over a week before I called the DMV, just to ensure enough time was given to have their systems update. I called the DMV this past week and indeed, we were in the clear to pay the renewal registration and receive the updated registration and associated tags. Went to AAA this pay Saturday and happy to say that I am forever thankful for Mr. Canche's professionalism and service! - Ramiro

First-time Chevy owner, and this location was recommended to me, so I came in expecting a much…read morebetter experience. Unfortunately, it will also be the last time I come to this location. From the moment I arrived, the staff wasn't particularly warm or welcoming. As a new Chevy owner, I expected at least a little enthusiasm and a customer-service experience that would make me feel good about choosing the brand, especially when bringing in a brand-new vehicle. Instead, the entire experience felt very impersonal. The facility itself didn't help. The place felt incredibly outdated and uninviting. Between the décor, seating, and overall atmosphere, I honestly couldn't decide if I was sitting at the DMV, a gas station, or in an old hospital waiting room. There was nothing comfortable, polished, or remotely premium about the experience. It was actually pretty pitiful. I understand that a dealership service department doesn't need to feel like a luxury hotel, but there should still be some level of pride in the facility and an effort to make customers feel welcomed and comfortable, especially when people may be sitting there for an extended period of time. As someone who is brand new to Chevy, this was definitely not the first impression I was hoping for. I'm already starting to wonder if this is simply what I should expect from most Chevy dealerships, but I'll be trying another location for my future service needs before making that judgment. Coming from years of owning a Mercedes-Benz Fletcher Jones and having my vehicle serviced in Newport Beach, the difference in the overall experience is worlds apart. It actually makes me somewhat regret my purchase. When you invest in a vehicle, the ownership experience doesn't end when you drive off the lot. Service, hospitality, the over all dealership maintenance and how you're treated afterward are all part of the experience you're paying for, and unfortunately, this fell very short of what I'm accustomed to.

Good and swift service!…read more Amazing client service, thank you for your valet service too!

Do not take your vehicle to Norm Reeves Ford Service Center…read more Their Maint dept left my vehicle short on oil ; so short they had to drive out to me and double check their work; which included them adding oil and washer fluid. They for sure lost their quality they once had.