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Pittsburgh, PA

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Inkwell Stationers

4.9 (11 reviews)
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6 years ago

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11 months ago

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1 year ago

Precious store with unique gift choices. The man that helped me was so polite and kind. He went above and beyond to accommodate my needs.

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8 years ago

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7 years ago

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11 years ago

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Review Highlights - Inkwell Stationers

“Amid the (sometimes) dusty surroundings of downtown Pittsburgh, there is a hidden gem known as Inkwell.”

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Vessel Studio - Workshop in progress!

Vessel Studio

(7 reviews)

South Side

went for the lawn spike class. I loved it. such nice…read morepeople. I've done a pumpkin, a wine glass, and now the lawn thing. I think it will be a great addition to my flower bed.

On July 31st, my boyfriend and I booked a glass blowing session for 2 people on September 30th at…read more3:30 pm. It was something we have always wanted to do, but it always sold out before we had the chance to. As the glass blowing experience approached, I took the day off work and we coordinated an entire day around the session. We were very excited to go. On September 27th, we received our confirmation email reminding us of our upcoming session. On September 29th at 3:07 pm, we received an automatic cancellation email that our appointment had been cancelled and we needed to reschedule. The email provided no explanation for the cancellation. There was no additional email sent and no contact attempted by phone. Confused, my boyfriend tried the number provided and left a message. He also sent a Facebook message. Concerned, I called the company as well and after 2 calls, reached Janine (spelling?). She explained that they didn't receive the glass supplies needed for the session and that they were cancelling all sessions on Saturday and all sessions on Sunday. I asked if they were going to reschedule or offer an additional session for those who have already signed up. I was informed that I could reschedule after January 1st, 2018 because the rest of the pumpkin workshops were booked. I mentioned that a glass pumpkin wouldn't really do me much good in January and she agreed. I asked if we could come another time instead. She told me that she would speak with the guys who run the workshops and call me back. She didn't seem concerned and it was like she was caught off guard by my questions. On October 4th, I still hadn't heard back. I called the company again and left a voicemail for Janine asking for a return call. Today is October 10th. I just attempted to reach Janine again and it went to her voicemail. I left another message, but it's been 11 days since our first conversation. I don't have high hopes that she will call me back. I understand that things happen. I'm not sure why supplies weren't ordered ahead of time (since we booked 2+ months prior and they had already had a weekend of workshops), but even then I can understand that it might have been out of their control. I'm not an expert in glass supplies, but I would imagine that there has to be more than 1 supplier. All of that aside, there is absolutely no excuse for how it has been handled. I would expect a phone call or email explanation for the cancellation. As a customer, I shouldn't have to make numerous attempts to find out if it was cancelled intentionally or in error. When called, I would expect that a business do everything it can to accommodate those that were cancelled. An additional session could have been opened for those who were still interested in attending a workshop. Ironically, Vessel Studio Glass has a 48 hour cancellation policy in which you will forfeit 100% of your session fee if you cancel within 48 hours of your appointment. They provided only 24 hour cancellation notice to us and were not apologetic in any way. They also did absolutely nothing to try and make it right. I am extremely disappointed with my experience and wish that we would have had the opportunity to attend the workshop that we signed up for.

Inkwell Stationers - officeequipment - Updated November 2026

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